carpet doctor

What carpet doctor does

Carpet Doctor (有限会社カーペットドクター / Yugen Gaisha Carpet Doctor) is a Tokyo-based carpet and textile cleaning specialist founded in 1998, operating from Hachioji and serving the Tokyo and Yokohama metropolitan areas. The firm provides a unified suite of on-site cleaning services — carpet and rug cleaning, upholstery (including leather), bed mattress cleaning, stain removal, and odor control — plus a workshop-based cleaning option for hand-woven and oriental rugs that is shipped to the Hachioji facility. Its core technology is hot water extraction (water washing) with US-made, human- and environment-safe detergents selected per fiber type and soiling substance, delivered by IICRC-certified technicians. The firm is a Certified Firm under IICRC (US-based Institute of Inspection, Cleaning and Restoration Certification), and its representative Tsuyoshi Takano holds the rare-in-Japan Master Textile Cleaner and Certified Instructor credentials.

The business model is direct-to-consumer professional services with a B2B overlay. Revenue is generated per job under a basic fee plus labor/technical fee plus consumption tax structure, with free on-site estimates for central Tokyo districts (Chiyoda, Minato, Shibuya, Meguro, Setagaya) and free online photo-based estimates. Payment is accepted via cash, major credit cards, and bank transfer for corporate clients. Primary customer segments are international residents and expats who require English-language service, Tokyo embassies and diplomatic missions (where the firm is a designated tax-exempt store), luxury rental property managers, and building maintenance/house cleaning companies that subcontract difficult jobs. Distribution is entirely direct — toll-free phone, email, and mobile on-site service within the metro area — with workshop shipping extending effective reach for hand-woven rugs.

The firm does no paid advertising; marketing is organic via a bilingual website (e-carpetdoctor.com), Instagram before/after posts, customer testimonials, and an RSA Japan teaching partnership in which Takano trains other technicians. Carpet Doctor is privately held, founder/owner-operated, has not raised institutional capital, has no parent company or subsidiaries, and shows no M&A, restructuring, or leadership change activity in the available data. The business has operated continuously for 27 years as of 2025.

Name

carpet doctor

Legal name

有限책임株式会社カーペット닥터 (Yugen Gaisha Carpet Doctor)

Website

https://e-carpetdoctor.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1–10 employees

Short description

Carpet Doctor is a Tokyo-based, IICRC-certified carpet and textile cleaning specialist founded in 1998, serving international residents, Tokyo embassies, luxury property managers, and building maintenance firms across the Tokyo-Yokohama metropolitan area.

Ownership category

akta.pro rank

Product category

Carpet and Textile Cleaning Services

NAICS

Carpet and Upholstery Cleaning Services (56174), Carpet and Upholstery Cleaning Services (561740)

akta.pro primary industry

Residential Carpet Cleaning (Wall-to-Wall) (HSAEAIAA)

akta.pro secondary industries

Deep Carpet, Rug & Upholstery Cleaning (HSAEABAD), Carpet & Upholstery Stain & Odor Removal (Pet/Smoke/Mold) (HSAEAIAE)

Keywords

• Carpet cleaning services
• Upholstery cleaning
• Stain removal
• Hand-woven rug cleaning
• Mattress deodorizing

Headquarters

HQ city

Hachioji

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. On-site Cleaning Services: Professional cleaning services delivered at customer locations including carpet, rug, upholstery, mattress cleaning, stain removal, and odor control. Pricing based on basic fee plus labor/technical charges plus tax. Free estimates provided.
2. Workshop-based Rug Cleaning: Hand-woven rugs and specialty items can be shipped to workshop for intensive cleaning by craftsmen. Customer pays round-trip shipping. Typical 1-2 month delivery for on-site service, 2-3 weeks for workshop service.
3. Corporate/B2B Services: Services for building maintenance companies (ビルメン・ハウスクリーニング会社) who encounter difficult carpet cleaning or stain removal challenges.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Carpet Doctor is a Tokyo-based specialty cleaning service company that provides professional carpet, rug, upholstery, and mattress cleaning for residential and commercial customers in Tokyo and Yokohama. Services use hot water extraction (water washing) methodology with US-made, human- and environment-safe detergents, and cover stain removal, odor control, leather furniture cleaning, and specialized hand-woven rug cleaning (both on-site and workshop-based). All work is performed by IICRC-certified technicians under a Master Textile Cleaner and Certified Instructor.

Product overview

Carpet Doctor is a specialized cleaning service company offering a unified suite of textile cleaning services. The core offerings include carpet & rug cleaning, upholstery cleaning, bed mattress cleaning, stain removal, and odor control services. For delicate items like hand-woven rugs (e.g., Gabbeh), an optional workshop-based cleaning module is available in addition to the standard on-site cleaning. All services utilize hot water extraction (water washing) methods with certified technicians trained in fiber-specific cleaning techniques.

Differentiator

Problem solved

Functional benefit

Products and services

• Carpet & Rug Cleaning
• Upholstery Cleaning
• Bed Mattress Cleaning
• Stain Removal
• Odor Control
• Hand-Woven Rug Workshop Cleaning

Quantifiable outcome

• Wine stain removal achieved after 2 treatments over 7 days - nearly complete removal
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• RSA JapancoreStrategic or Co-development PartnerRSA Japan offers in-depth courses in various cleaning fields. Carpet Doctor representative Tsuyoshi Takano teaches carpet cleaning at RSA Japan. This partnership positions Carpet Doctor as an industry thought leader and enables professional development collaboration.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Stanley Electric / Stanley Home Service: Long-established Japanese household services brand offering home cleaning and maintenance across Japan. Comparable as a broad incumbent in residential cleaning services, with greater geographic reach than Carpet Doctor but less specialist carpet/textile expertise.
• Osouji Honpo (おそうじ本舗): Major Japanese cleaning service franchise offering residential and commercial cleaning, including carpet and upholstery cleaning. Comparable as a national-scale franchise competitor serving overlapping customer use cases but with a less specialized, less premium positioning.
• Duskin Co., Ltd. Japan's largest home cleaning and rental service company, offering a wide portfolio of cleaning products and services including professional cleaning. Comparable as a broad incumbent with national reach and brand recognition, though far larger and more diversified than Carpet Doctor's carpet-only specialty.

Others

• Kao Corporation: Large Japanese consumer products company producing cleaning and fabric care brands. Adjacent as a household cleaning products manufacturer rather than a direct service competitor, but shapes the broader fabric/carpet care ecosystem Carpet Doctor operates in.

Direct peers

• Servpro Industries: Large US-based restoration and cleaning franchise network providing carpet, upholstery, and specialized cleaning services. Comparable in service model (professional carpet/textile cleaning) but at vastly larger scale and with a franchise structure Carpet Doctor does not employ.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/p/B_HilmcHO78/?igshid=9fava9zuti3y
• LinkedInlinkedin.com/company/carpet-doctor

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about carpet doctor