What Ville de Lévis does

Ville de Lévis is a municipal government entity headquartered in Lévis, Quebec, Canada, providing statutory local government services to approximately 149,000 residents across the Chaudière-Appalaches region. The city operates as a Level 2 police service organization delivering public safety (police, fire, and civil security), a municipal court, environmental and waste management services, urban planning and permitting, public libraries, recreation and sports facilities (including a multifunctional aquatic complex), transportation infrastructure (including EV charging stations and the Société de transport de Lévis), and a network of community programs. The operational portfolio is delivered through a hybrid of physical touchpoints — City Hall at 996 rue de la Concorde, a consolidated 14,550 m² police-courthouse facility at 1047 chemin du Sault housing ~250 staff, multiple fire stations, libraries, and recreation sites — and digital channels including the official website, an online services portal, and the 311 Lévis contact center.

The underlying technology platform is a citizen-facing municipal digital services stack that supports online tax payment, permit applications, police report submission, library catalog access, and recreation registration, supported by accessibility features such as Texte au 9-1-1 text messaging for hearing- and speech-impaired users and the Programme P.A.I.R automated outbound check-in system for at-risk residents. A notable operational asset is the Centrale 9-1-1 emergency dispatch facility, which exports dispatch services to approximately 40 neighboring municipalities and over 300,000 people, processing roughly 150,000 calls annually and generating inter-municipal service revenue.

Revenue is generated through a mix of municipal property taxes (the dominant component), various service fees, permits and licenses, fines processed through the municipal court, and inter-municipal service agreements anchored by the 911 dispatch contract. The entity is a publicly accountable non-profit government organization under Quebec law; it has no private shareholders, no funding rounds, no disclosed ownership changes, no M&A activity, and no external investors. Communication channels include the official website, an Info-Lévis email/text alert subscription system, a Facebook presence used for Amber Alert dissemination, the Lévis'informe municipal print publication, community events, and the 311 contact center.

Name

Ville de Lévis

Legal name

Ville de Lévis

Website

https://ville.levis.qc.ca

Company type

Private

Operating status

Operating

Short description

Ville de Lévis is a Quebec municipal government delivering public safety, emergency dispatch, permitting, recreation, libraries, and environmental services to approximately 149,000 residents, while exporting 911 dispatch to 40 surrounding municipalities serving over 300,000 people.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Executive and Legislative Offices, Combined (92114), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public safety services
• Waste management services
• Recreation services
• Civic infrastructure services

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Distribution channels4 records

Marketing channels5 records

Core offering

Ville de Lévis is a municipal government providing a wide range of public services to residents and businesses in Lévis, Quebec. Core offerings include police, fire and civil-security services, a 9-1-1 dispatch centre with text-to-911 capability, a 311 citizen service line, public libraries, recreation and sports facilities, waste and environment collections, transportation and road infrastructure, building permits and inspections, and a municipal court. The city is funded primarily through municipal taxation and user fees for permitted services.

Product overview

Ville de Lévis is a Canadian municipal government providing a comprehensive suite of citizen services through both physical locations and a digital platform. The offering is not a unified software product but rather a portfolio of interconnected municipal services accessible online: the 311 Lévis citizen service center (phone/in-person), a web-based Online Services Portal (for taxes, permits, police reports, library services, and recreation registrations), municipal police services (including community policing and crime prevention), fire and emergency services, civil security and emergency management, public libraries, sports and recreation facilities, and environmental/waste management services. The online services portal acts as the primary digital gateway, while 311 Lévis provides personalized assistance. Services such as the Service de police, Service de sécurité incendie, and Cour municipale are standalone departmental offerings with their own digital touchpoints.

Differentiator

Problem solved

Functional benefit

Products and services

• 311 Lévis (citizen service line)

Quantifiable outcome

• 150,000 emergency calls handled annually by the centralized 911 system
• +1 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ville de Longueuil: Montérégie region municipality directly adjacent to Montréal, providing comparable police (Direction du police de Longueuil), fire, municipal court, transit, library, and permitting services. Direct peer with bilingual operations and Quebec governance.
• Ville de Québec: Capital of Quebec and largest nearby city, operating the same full-stack municipal services (police, fire, 311, permits, transit, libraries). Direct peer sharing provincial regulatory framework, French-language citizen services model, and regional inter-municipal service dynamics across the greater Québec-Lévis area.
• Ville de Montréal: Largest municipality in Quebec, providing the same comprehensive municipal service portfolio (police SPVM, fire SIM, municipal court, libraries, recreation, waste, permits). Direct peer with the same Quebec jurisdictional authority and similar revenue model.
• City of Ottawa: Canadian capital municipality providing equivalent municipal services (police, fire, 311, libraries, recreation, transit, permits). Comparable population scale and federal-provincial governance complexity relevant to inter-jurisdictional service delivery.
• Ville de Sherbrooke: Mid-sized Quebec municipality with comparable service portfolio (police, fire, municipal court, recreation, libraries, permits, waste). Direct peer in terms of governance structure and provincial regulatory environment.
• Ville de Gatineau: Quebec municipality serving the Outaouais region with similar police, fire, 311 citizen services, recreation, library, and permitting offerings. Comparable scale and shared provincial municipal governance framework.
• Ville de Saguenay: Quebec municipality providing full municipal services including police, fire, transit, libraries, and recreation. Comparable mid-size city operating under the same Quebec municipal governance framework.
• Ville de Trois-Rivières: Mid-sized Quebec municipality offering similar full-stack municipal services (police, fire, 311, permits, recreation, libraries). Direct peer sharing the same Quebec Cities and Towns Act regulatory framework.
• Ville de Drummondville: Mid-sized Quebec municipality delivering the same municipal service portfolio (police, fire, 311, recreation, libraries, waste, permits). Comparable scale and operational model under Quebec municipal authority.
• Ville de Laval: Third-largest municipality in Quebec, providing comprehensive police, fire, transit, library, and recreation services. Direct peer under same Quebec governance framework with similar mid-to-large city operational scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/VilledeLevis
• Facebookfacebook.com/VilledeLevis
• LinkedInlinkedin.com/company/villedelevis

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Lévis