Ville de Trois-Rivières

What Ville de Trois-Rivières does

Ville de Trois-Rivières is a municipal government entity incorporated under Quebec law, serving a population of approximately 140,805 (2021 census) across the city of Trois-Rivières and a metropolitan area of roughly 160,000 residents in the Mauricie region of Quebec, Canada. The city operates through approximately 753 employees across an integrated service infrastructure that includes water management, waste collection and recycling, road maintenance, public safety (police and fire), urban planning and permitting, property assessment and taxation, recreation, cultural programming, and a network of five public libraries delivering over 1.2 million annual document loans and 600,000+ visits. Service delivery is anchored by a 311 citizen information line accessible via telephone, email, and in-person at two citizen service centers (East and West sectors).

The city's technology stack centers on digital citizen service portals including Tout sur ma propriété (property information), Portail citoyen des permis (permit applications), and Portail citoyen d'évaluation et de taxation, integrated with the JMap interactive cartographic system displaying urban planning data, cadastral information, and infrastructure networks. Supporting platforms include Al3Rte (citizen alerts via Somum), PayByPhone (parking payments), Constats Express (fine payments via ACCEO), and an online library catalog at biblio-catalogue.v3r.net. Distribution extends across the official v3r.net website, social media (Facebook, Instagram, LinkedIn, YouTube), email newsletters, the print and digital municipal bulletin Le Trifluvien, a Balado podcast series, and the '2 minutes pour comprendre' educational video series.

The revenue model is diversified across six streams: recurring property taxes (calculated as municipal evaluation multiplied by voted tax rates), usage-based water and sewer fees, one-time permit and certificate fees (building, demolition, tree removal, special activities), subscription recreation and library program fees, transaction-based municipal court fines, and government grants and transfers from Quebec provincial and Canadian federal sources. Customer segments include city residents (primary), local businesses, community organizations, tourists and visitors, and property developers. The city's competitive position rests on its statutory monopoly over local governance, its integrated multi-channel service delivery footprint, and a recently expanded portfolio of social and affordable housing initiatives, including a 2025 record of 1,705 new residential units (22% affordable) and the planned 100-unit Unitaînés senior housing project.

Name

Ville de Trois-Rivières

Legal name

Ville de Trois-Rivières

Website

https://v3r.net

Company type

Public

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Ville de Trois-Rivières is a municipal government in Quebec, Canada, serving approximately 140,805 residents through integrated digital and in-person services including water management, permitting, taxation, libraries, recreation, and public safety, funded primarily by property taxes, service fees, and government transfers.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Administration of Environmental Quality Programs (9241), Administrative and Support Services (561), Administration of Housing Programs, Urban Planning, and Community Development (925), Bus and Other Motor Vehicle Transit Systems (485113)

SIC

Water Supply (4941), Refuse Systems (4953), Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Economic Development & Business Licensing (Local) (BPAIACAN), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public administration
• Water and waste management
• Public library services
• Urban planning and permitting

Headquarters

HQ city

Trois-Rivières

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others, Technology or R&D

Revenue model

1. Property Taxes (Taxes foncières): The primary source of municipal revenue, calculated based on property evaluation multiplied by municipal tax rates voted annually by city council
2. Water and Sewer Fees: Charges for water supply and sewage services based on consumption or flat rates
3. Permits and Certificates: Fees collected for various municipal permits including construction, demolition, tree removal, and special activities
4. Recreation Program Fees: Fees for leisure activities, library services, sports facilities, and cultural programs
5. Municipal Court Fines: Revenue from parking tickets, bylaw violations, and other municipal infractions collected through the court system
6. Government Grants and Transfers: Funding from Quebec provincial and Canadian federal governments for various programs including social housing, infrastructure, and cultural initiatives

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

Ville de Trois-Rivières is the municipal government providing essential public services to its 140,805 residents, including water supply and management, waste collection and recycling, road maintenance and snow removal, public safety (police and fire), urban planning and construction permitting, property assessment and taxation, recreation programming, a 5-branch library network, and cultural services. These services are delivered through digital portals (311 line, citizen portals, JMap), physical locations (city hall, citizen service centers, libraries), and partnerships with transit and cultural organizations.

Product overview

The Ville de Trois-Rivières offers a multi-platform digital service ecosystem centered on citizen engagement and municipal service delivery. The core offerings include citizen portals (Tout sur ma propriété, Portail citoyen des permis, Portail citoyen d'évaluation et de taxation) integrated with 311 municipal services, interactive mapping tools (Carte interactive, JMap, JMap Pro), library network services (Bibliothèques de Trois-Rivières with its online catalog and programs such as Biblio-Jeux, Biblio-Santé, Biblio-Parents, Biblioscope), and communication channels (infolettre, Balado, Le Trifluvien bulletin, 2 minutes pour comprendre video series). Supporting services include Al3Rte citizen alerts, PayByPhone parking, Constats Express fine payment, and the Navette fluviale. The Biblio-Santé, Biblio-Jeux, and Biblio-Parents programs are notable sub-products within the library ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• 311 Municipal Information Line
• Portail citoyen des permis (Citizen Permit Portal)
• Portail citoyen d'évaluation et de taxation (Property Assessment and Taxation Portal)
• Tout sur ma propriété
• Al3Rte Citizen Alert System
• PayByPhone Parking Service
• Constats Express (ACCEO) Fine Payment
• JMap / Carte Interactive (Interactive Mapping)
• Bibliothèques de Trois-Rivières (Library Network)
• Catalogue des Bibliothèques (Online Library Catalog)
• Navette fluviale (River Shuttle Service)
• Water Service Frozen Pipe Thawing
• Waste Collection and Recycling Services
• Recreation and Sports Facilities
• Biblio-Jeux
• Biblio-Santé
• Biblioscope Telescope Lending Program
• Une naissance, un livre (Early Literacy Program)
• L'Espace branché (Digital Inclusion Service)
• 59th Finale des Jeux du Québec (Quebec Games Hosting)

Quantifiable outcome

• Record of 1,705 new residential units built in 2025 (+10%), with 22% social or affordable housing
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• IDE Trois-RivièrescoreStrategic or Co-development PartnerEconomic development organization working with the city to attract businesses and support economic growth in Trois-Rivières.
• Tourisme Trois-RivièrescoreStrategic or Co-development PartnerOfficial tourism organization of Trois-Rivières, promoting the city to visitors and managing tourism-related activities and attractions.
• Société de transport de Trois-Rivières (STTR)coreStrategic or Co-development PartnerPublic transit authority providing bus services in Trois-Rivières. The city coordinates with STTR for transportation planning and infrastructure including bus priority signals.
• Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec (CIUSS)coreStrategic or Co-development PartnerRegional health authority providing healthcare services. The city coordinates with CIUSS on water quality notifications for dialysis patients and mental health support for flood victims.
• Office municipal d'habitation de Trois-RivièrescoreStrategic or Co-development PartnerMunicipal housing office managing social and affordable housing units. The city collaborates on social housing projects and the 5.1 M$ land acquisition for new housing developments.
• Centre de services scolaire du Chemin-du-RoyminorStrategic or Co-development PartnerSchool board serving Trois-Rivières area. The city provides library cards for teachers and coordinates on various educational programs.
• Amphithéâtre CogecocoreGTM or Marketing PartnerMajor event venue hosting concerts and performances, featured on city's activities calendar as key cultural partner.
• Corporation des événements (CE3R)coreGTM or Marketing PartnerEvent corporation organizing major events in Trois-Rivières including festivals and cultural activities.
• Culture 3RminorGTM or Marketing PartnerCultural organization promoting arts and culture in Trois-Rivières.
• DICI (Vitrine sur la culture en Mauricie)minorGTM or Marketing PartnerRegional cultural portal showcasing cultural activities and events in Mauricie region.
• Special Olympics QuebecminorStrategic or Co-development PartnerSports organization hosting Special Olympics Quebec 2029 games. City preparing bid to host the event following success of 2025 Jeux du Québec.
• Association des bibliothèques publiques du QuébecminorStrategic or Co-development PartnerAssociation coordinating Biblio-Santé program across 250+ Quebec public libraries, providing health information resources to citizens.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ville de Drummondville: Quebec municipal government of similar mid-sized scale (~80,000 population) with an analogous service portfolio including water, waste, permits, libraries, and recreation. Comparable Quebec-specific revenue mix and operating constraints.
• Ville de Saint-Hyacinthe: Mid-sized Quebec municipal government (~60,000 population) with the same Quebec-mandated service portfolio: water supply, waste management, permitting, libraries, recreation, and property-tax-funded operations.
• Ville de Sherbrooke: Mid-sized Quebec municipal government of comparable scale (~170,000 population) delivering the same full suite of municipal services — water, waste, permits, libraries, recreation, public safety. Directly comparable in mandate, governance structure, and Quebec-specific regulatory environment.
• Ville de Shawinigan: Quebec municipality in the Mauricie region neighboring Trois-Rivières with similar population (~50,000). Shares Mauricie regional economic dynamics and operates under identical Quebec municipal mandates including water, waste, and recreation services.
• Ville de Lévis: Quebec municipality on the greater Quebec City periphery with comparable population (~150,000). Provides directly analogous services — water management, waste, permits, libraries, recreation — and operates under the same Quebec municipal governance framework as Trois-Rivières.
• Ville de Gatineau: Quebec municipal government of larger but comparable scale (~290,000 population). Directly comparable in mandate (property tax revenue model, urban planning, water/sewer, libraries, public transit coordination) and is governed under the same Quebec Cities and Towns Act.
• Ville de Saguenay: Quebec municipal government of similar population size (~145,000) operating with identical municipal mandates under Quebec law: property taxation, urban planning, water/sewer, waste collection, libraries, and public safety. Same funding mix of property taxes and provincial/federal transfers.

Others

• Société de transport de Trois-Rivières (STTR): Municipal transit authority operated in coordination with the Ville de Trois-Rivières. Adjacent ecosystem participant providing urban transit services that complement the city's transportation-planning mandate, including the recent river shuttle service.
• Tourisme Trois-Rivières: Official tourism organization of Trois-Rivières, in a strategic partnership with the city to promote tourism and cultural attractions. An adjacent ecosystem participant rather than a direct comparator.

Broad incumbents

• Ville de Québec: Provincial capital and a much larger Quebec municipality (~550,000). Operates the same municipal service categories at scale, including water, transit, libraries, and waste — useful as a broader-incumbent reference point within the same regulatory regime.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC4UyW0CoFiJaFCFaOzoQQ5w
• Facebookfacebook.com/villetroisrivieres
• LinkedInlinkedin.com/company/ville-de-trois-rivieres
• Instagraminstagram.com/villedetroisrivieres

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Trois-Rivières