NCOA

What NCOA does

NCOA (National Crime Officers Association) is a UK-based trade union that exclusively represents officers and staff of the National Crime Agency. Founded in 2013 by former law enforcement professionals and granted formal Trade Union status on 8 July 2013, the organisation is structured as a private limited company (NCOA LTD) headquartered in Whitechapel, London, operating with 1–10 administrative staff and a network of 45 accredited workplace representatives embedded across NCA sites.

The union's core offering is a tiered monthly membership subscription — £13.25/month for Grade 6 and part-time workers, £18.45/month for ODP and Grades 5–2, and £23.75/month for Grade 1 officers — under which members receive 24-hour access to trained representatives for workplace discipline, misconduct, grievance, and IOPC investigation matters, plus legal assistance on employment law and criminal prosecutions arising from employment. The benefit stack is layered with motor breakdown cover, the GP24 mobile telehealth app, fixed-fee legal services (divorce, conveyancing, free wills, accident aftercare), and a £5,000 death grant. An annual Work & Wellbeing Survey feeds employer engagement, and a National Case Coordinator role centralises member casework.

NCOA is governed by a National Executive Committee under a President, Chair, and General Secretary leadership structure, and is positioned as 'The Trade Union of the National Crime Agency.' Its go-to-market is direct membership via online application forms, with workplace representatives driving bottom-of-funnel engagement. The union engages institutionally with the NCA Remuneration Review Body on pay awards and has built an ecosystem of member-benefit partnerships (Police Mortgages, Police Insure, Flint House, PFOA, NWBE Trust, McAlister Family Law, Chestnut Media) to extend value beyond traditional representation services.

Name

NCOA

Legal name

National Crime Officers Association (NCOA) LTD

Website

https://ncoa.org.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

NCOA is a UK trade union representing officers and staff of the National Crime Agency, providing 24-hour workplace representation, legal support, and member benefits through tiered monthly subscriptions and a network of accredited workplace representatives.

Ownership category

akta.pro rank

Headquarters

HQ city

City Of London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D, Marketing or Sales

Revenue model

1. Membership Subscriptions: Monthly subscription fees collected from NCA officers. Subscription levels are linked to Grade and part time/full time status.

Pricing tiers

Distribution channels1 record

Marketing channels3 records

Core offering

NCOA is a bespoke trade union for officers and staff of the UK's National Crime Agency, providing union representation, legal support, welfare services, and member benefits. Core services include 24-hour access to trained representatives for workplace discipline, misconduct and grievance matters; legal assistance with employment law claims; representation in criminal prosecutions arising from employment; IOPC investigation support; motor breakdown cover; GP24 medical access; a £5,000 death grant; and annual pay and conditions advocacy with the NCA Remuneration Review Body.

Product overview

NCOA (National Crime Officers Association) is a trade union representing officers of the National Crime Agency, established in 2013. The organization offers a suite of membership services including 24-hour representative access for workplace representation, legal assistance, motor breakdown cover, and the GP24 app for medical access. Member benefits also include fixed-fee legal services (divorce, conveyancing), free wills, and accident aftercare. NCOA also conducts annual Work & Wellbeing Surveys to advocate for member interests with the employer.

Differentiator

Problem solved

Functional benefit

Products and services

• NCOA Membership Services Core trade union membership package for National Crime Agency officers, providing 24-hour access to trained representatives for workplace discipline, misconduct and grievance matters; legal assistance for employment law claims and criminal prosecutions arising from employment; IOPC investigation support; a £5,000 death grant; and GP24 medical access.
• Motor Breakdown Cover

Quantifiable outcome

• Over 1500 NCA officers chose to join within 7 months

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor.

• Police MortgagesminorGTM or Marketing PartnerPartner offering mortgage services to NCOA members, providing specialist financial advice for police and crime agency staff.
• Police InsureminorGTM or Marketing PartnerInsurance partner providing specialized insurance products for NCOA members.
• Chestnut MediaminorGTM or Marketing PartnerMedia partner associated with NCOA.
• Flint HouseminorGTM or Marketing PartnerPolice charity providing welfare and support services.
• PFOA (Police Federation Officers Association)minorStrategic or Co-development PartnerAssociation partnered with NCOA.
• NWBE TrustminorGTM or Marketing PartnerTrust partner associated with NCOA.
• McAlister Family LawminorGTM or Marketing PartnerFamily law services partner for NCOA members.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• British Medical Association: Large UK professional association and trade union for doctors. Comparable as a membership-based representative body delivering legal support, pay negotiation, and benefits to a defined professional cohort, but at much larger scale.
• Unite the Union: One of the UK's largest trade unions with a public-services sector covering police staff and civil servants. Overlaps with NCOA on representation and pay-negotiation but operates at much larger scale and across many sectors.
• GMB Union: Large UK general union with a significant public-services branch. Comparable to NCOA in providing legal representation and workplace support to public-sector members, but serving a far broader membership base.
• Royal College of Nursing: UK professional body and trade union for nursing staff. Comparable as a specialist public-sector membership organisation offering legal representation, pay negotiation, and a layered member benefits package — though at materially larger scale than NCOA.
• PCS (Public and Commercial Services Union): Major UK civil service trade union representing government employees, including those in law enforcement adjacent bodies. Comparable as a pay-negotiation and representation body for public-sector workers, though much broader in scope than NCOA.

Direct peers

• FDA (First Division Association): Specialist UK trade union representing senior civil servants and public-sector managers. Direct comparable as a niche, single-sector membership body providing representation in pay-review bodies and individual casework.
• Prospect Union: UK trade union for professionals in public and private sectors, including civil service specialists. Comparable as a specialist membership organisation offering legal services, representation, and member benefits to a defined professional cohort.
• Police Federation of England and Wales: The statutory staff association for police officers in England and Wales. Direct comparable as a single-employer-focused UK police representative body offering legal representation, pay negotiation, and member welfare — the model NCOA replicates for NCA officers.
• PFOA (Police Federation Officers Association): Already listed as an NCOA partner, PFOA is a specialist representative body for UK police officers, particularly sergeants and above. Comparable as a police-specific membership organisation offering representation and member services.
• Napo (National Association of Probation Officers): UK trade union and professional association for probation staff. Direct comparable as a single-profession law-enforcement-adjacent representative body providing casework, pay representation, and member services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NCOA