Name

VIS Global Pty Ltd

Legal name

VIS Global Pty Ltd

Website

https://visglobal.com.au

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Enterprise Customer Experience Solutions

NAICS

Computer Systems Design and Related Services (5415), Management Consulting Services (54161)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Enterprise contact centre
• AI customer experience
• Intelligent automation solutions
• Digital workplace platform
• Cloud communication services

Headquarters

HQ city

Southbank

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise AI & CX Technology Solutions: VIS Global provides enterprise AI-powered communication, contact centre, digital workplace, and intelligent automation solutions to large organisations. The revenue model combines software/platform fees (embedded in implementation), professional services for consulting, implementation, and deployment, and ongoing managed services for platform management and optimisation. The company operates as a systems integrator and managed services provider delivering end-to-end digital transformation engagements.
2. Professional Services & Implementation: Expert consulting, implementation, and support services designed to optimise IT infrastructure, enhance performance, and ensure long-term scalability. Includes deployment programmes, change management, training, and ongoing managed services. Billed through project-based or contractual engagements.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

VIS Global provides AI-powered cloud contact centre, customer experience management, intelligent automation (RPA + AI), and digital workplace solutions to enterprise organisations across Australia and internationally. The company operates as a systems integrator and managed services provider, combining platform deployment with consulting, implementation, and ongoing managed services to deliver end-to-end digital transformation engagements for large organisations.

Product overview

VIS Global Pty Ltd is an Australian enterprise technology company offering a portfolio of four interconnected solution areas: Digital Workplace Solutions (collaboration and communication platform), Customer Experience Management (cloud contact centre with AI), Intelligent Automation (RPA combined with AI), and Managed Services (ongoing support and optimization). These solutions are designed to work together as a unified enterprise communication and CX platform. The company serves enterprises across banking, healthcare, BPO, government, retail, and education sectors with both product/platform offerings and professional/managed services.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Workplace Solutions

Quantifiable outcome

• Reduce after-contact work time by 40-65%
• +11 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability14 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core.

• GenesyscoreTechnology or IntegrationVIS Global partners with Genesys, a leading global cloud customer experience platform provider. VIS Global's AI contact centre solutions integrate with Genesys Cloud CX, leveraging predictive routing, virtual agents, customer journey orchestration, and workforce engagement management capabilities. This partnership enables VIS Global to deliver enterprise-grade omnichannel contact centre deployments.
• NICEcoreTechnology or IntegrationVIS Global integrates with NICE CXone, a comprehensive cloud contact centre platform combining AI, workforce optimisation, analytics, and automation. The partnership provides VIS Global clients with AI-driven analytics, sentiment analysis, and workforce management tools.
• Five9coreTechnology or IntegrationVIS Global integrates with Five9's cloud-native contact centre platform, enabling intelligent virtual agents, predictive analytics, workflow automation, and intelligent call routing capabilities for VIS Global's enterprise clients.
• Amazon Connect (AWS)coreTechnology or IntegrationVIS Global delivers AI contact centre solutions built on Amazon Connect (AWS), leveraging NLP, speech analytics, and conversational AI. The partnership enables VIS Global to offer scalable, flexible contact centre functionality with deep AWS ecosystem integration.
• TalkdeskcoreTechnology or IntegrationVIS Global partners with Talkdesk, a cloud contact centre platform focused on conversational AI and customer experience. The partnership enables VIS Global to deploy AI-powered virtual agents, speech analytics, and omnichannel engagement features.
• Cisco Webex Contact CentercoreTechnology or IntegrationVIS Global integrates with Cisco Webex Contact Center, combining enterprise-grade communication capabilities with AI-powered agent assistance, workforce collaboration, and advanced analytics. Suitable for large enterprises requiring secure and reliable customer communication systems.
• AvayacoreTechnology or IntegrationVIS Global partners with Avaya to deliver AI-driven engagement tools and automation through the Avaya Experience Platform, supporting voice, messaging, video, and digital channels with advanced analytics and customer journey insights.
• 13 Strategic Technology PartnerscoreTechnology or IntegrationVIS Global maintains 13 strategic technology partnerships with world-leading contact centre and AI platform vendors. These partnerships enable VIS Global to compose best-in-class solutions for each client engagement, integrating multiple technology platforms within a unified customer experience architecture. The partners include Genesys, NICE, Five9, Amazon Connect, Talkdesk, Cisco Webex, and Avaya among others.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Others

• Genesys: Global cloud customer experience platform vendor and a VIS Global strategic technology partner. Directly comparable technology stack (Genesys Cloud CX) and increasingly competing with integrators via direct enterprise sales and bundled professional services — relevant as both a partner and an indirect competitive threat.

Broad incumbents

• Accenture Australia: Global professional services firm with a large Australian practice delivering cloud migration, customer experience, AI, and managed services to enterprise and government. Competes for the largest ANZ enterprise transformation mandates that VIS Global also targets.
• DXC Technology: Large global IT services and systems integrator with deep ANZ presence serving banking, insurance, healthcare, and government. Comparable as a broad incumbent competing for the same large enterprise digital transformation, cloud migration, and managed services engagements.
• Deloitte Australia (Consulting & Digital): Big Four consulting firm with substantial Australian enterprise technology practice spanning cloud, customer experience, AI, and managed services. Competes for strategic advisory and systems integration work in regulated ANZ verticals (BFSI, healthcare, government).
• Cognizant Australia: Global IT services and consulting firm with significant Australian operations focused on digital, cloud, AI, and enterprise application services. Comparable in delivery of enterprise digital transformation and managed services to large ANZ customers.
• NTT Data: Global systems integrator with significant Australia and New Zealand operations, providing cloud, application, and managed services to enterprise and public sector clients. Directly competes for large ANZ enterprise CX, AI, and digital workplace transformation deals.
• Fujitsu Australia: Global IT services provider with a substantial Australian business delivering cloud, managed services, workplace, and application services to enterprise and government clients. Overlaps with VIS Global in contact centre modernisation, hybrid cloud, and managed services for regulated industries.

Direct peers

• Telstra Purple: Telstra's enterprise technology services arm, providing systems integration, managed services, cloud migration, and contact centre solutions to ANZ enterprise customers. Directly comparable in target market, delivery model, and the bundling of carrier-grade connectivity with CX and digital workplace offerings.
• Datacom: Australian-headquartered IT services and systems integrator with a comparable ANZ enterprise customer base across government, healthcare, and BFSI. Closely matches VIS Global's model of combining cloud infrastructure, managed services, and digital workplace delivery for large organisations in Australia and New Zealand.

Emerging players

• Slalom: Global consulting and technology services firm with a growing ANZ presence, focused on customer experience, cloud, and data/AI consulting. Comparable in its emphasis on regional delivery, mid-market and enterprise advisory-led digital transformation engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/visglobal

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VIS Global Pty Ltd