Borough of Queenscliffe

What Borough of Queenscliffe does

The Borough of Queenscliffe is a statutory local government council operating under the Local Government Act 2020 (Victoria, Australia), serving the small coastal communities of Queenscliff and Point Lonsdale on the Bellarine Peninsula. Founded in 1863, the council delivers a comprehensive suite of municipal services to residents, local businesses, and visitors, including rates administration, waste collection, planning and building permits, local law enforcement, environmental management, aged care, road and footpath maintenance, parks, and tourism. Its revenue is primarily derived from property rates (A$8.0 million budgeted for 2026-27 under a State-capped 2.75% increase), user charges for waste and permits, grant funding (notably Commonwealth Home Support Programme aged care), and operational income from four tourist parks.

The council's service platform is built on a Granicus govAccess-powered website integrated with Greenlight (planning), OpenForms, eNotices (email billing), FoodTrader, eProcure (tendering), and payment rails (SecurePay, BPAY, Post Billpay), supplemented by the Borough Bins mobile app for iOS/Android. Physical infrastructure includes the $5.75 million Wirrng Wirrng (Queenscliffe Hub) - an integrated community facility combining the Visitor Information Centre, library, and historical museum - and cultural and environmental programs delivered in partnership with Wadawurrung Traditional Owners, Bellarine Catchment Network, Barwon Water, and state agencies. Distinguishing programs include an award-winning Climate Emergency Response Plan targeting net zero by 2031, the first all-LED street lighting conversion in Victoria, and a Coastal and Marine Management Plan co-developed with Traditional Owners. The council has no equity ownership, is not commercially scalable beyond its boundaries, and operates as a non-profit statutory monopoly.

Name

Borough of Queenscliffe

Legal name

Borough of Queenscliffe

Website

https://queenscliffe.vic.gov.au

Company type

Private

Founded year

1863

Operating status

Operating

Short description

The Borough of Queenscliffe is a Victorian local government council serving the coastal communities of Queenscliff and Point Lonsdale with statutory municipal services including rates, planning, waste, aged care, and tourism across four council-operated parks.

Ownership category

akta.pro rank

Product category

Local Government and Municipal Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Social Services (8300), Refuse Systems (4953), Operators Of Nonresidential Buildings (6512)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Municipal waste management
• Community aged care
• Tourist park accommodation
• Planning permit services

Headquarters

HQ city

Queenscliff

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Rates: General rates collected from property owners based on capital improved value (CIV). Council calculates total rates revenue needed (capped by Minister for Local Government), divides by total ratable property value to get 'rate in the dollar', then multiplies by individual property values. Total rates revenue for 2026-27 is $8.0 million.
2. Waste Management Charges: Fees collected for collection and disposal of waste services.
3. Permit and Application Fees: Fees for planning permits, building permits, local law permits, food premises registration, accommodation registration, health premises registration, and other council services.
4. Emergency Services and Volunteer Fund: Levy collected on behalf of State Government to support emergency services under the Fire Services Property Amendment Act 2025.

Pricing tiers

Distribution channels5 records

Marketing channels5 records

Core offering

The Borough of Queenscliffe is a statutory local government council that delivers municipal services to residents, ratepayers, businesses, and visitors in Queenscliff and Point Lonsdale. Core services include waste and recycling collection, road and infrastructure maintenance, parks and reserves management, planning and building permit assessment, community aged care, library and heritage services, and visitor accommodation through tourist parks. The Council operates under the Victorian Local Government Act 2020 and is led by elected Councillors and a Chief Executive Officer.

Product overview

Borough of Queenscliffe operates as a local government council offering residents a comprehensive range of services through its council website and physical facilities. The primary digital product is the council website (powered by Granicus govAccess) which provides access to all council services including rates management, sustainability programs (Climate Emergency Response Plan, Go All Electric), waste collection with the Borough Bins mobile app, aged care services, community facilities including the $5.75M Wirrng Wirrng Hub, and tourist park operations. The council connects with third-party systems for payments (SecurePay, BPAY, Post Billpay), forms (OpenForms), planning (Greenlight), food safety (FoodTrader), and procurement (eProcure).

Differentiator

Problem solved

Functional benefit

Brands

• Wirrng Wirrng (Queenscliffe Hub): A $5.75 million integrated research and learning centre bringing together the Queenscliffe Visitor Information Centre, Queenscliff Library, and Queenscliffe Historical Museum under one roof. The name 'Wirrng Wirrng' is a Wadawurrung phrase meaning 'to listen with both ears'.
• Queenscliffe Tourist Parks
• Borough Bins app
• Queenscliff Library

Products and services

• Tourist Parks Short-stay caravan and cabin accommodation operated by the Council for visitors to the Bellarine Peninsula within the Borough of Queenscliffe.
• Queenscliffe Historical Museum Local heritage museum operated by the Borough that showcases the maritime and social history of Queenscliff and Point Lonsdale for residents and visitors.
• Queenscliffe Library Public library service providing books, digital resources, programs, and community meeting spaces for residents and visitors of the Borough.
• Neighbourhood House Community learning and meeting centre offering courses, activities, and social programs for local residents of the Borough.
• Wirrng Wirrng - Queenscliffe Community Hub Multi-purpose community hub facility providing spaces, services, and programs for residents of the Borough.
• Commonwealth Home Support Programme (Aged Care) Government-funded aged care services delivered by the Borough under the Commonwealth Home Support Programme, supporting eligible older residents to live independently at home.
• Waste and Recycling Collection (Borough Bins) Kerbside waste, recycling, and green waste collection service for residential and commercial properties, supported by the Borough Bins mobile application.
• Planning and Building Permit Services Statutory assessment and issue of planning and building permits via the Greenlight Planning Portal for property owners, developers, and builders operating within the Borough.

Quantifiable outcome

• Reduced emissions by one third since 2013
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Wadawurrung Traditional OwnerscoreStrategic or Co-development PartnerWadawurrung Traditional Owners are acknowledged as the traditional custodians of the lands. Council collaborates with them on cultural heritage, environmental management, and coastal planning including the Coastal and Marine Management Plan development.
• Bellarine Catchment Network (BCN)coreStrategic or Co-development PartnerCouncil works closely with BCN on vegetation and conservation management. Joint volunteer programs for environmental restoration and weed removal (Borough Coastcarers).
• Geelong Regional Libraries CorporationcoreStrategic or Co-development PartnerQueenscliff Library is part of the Geelong Regional Libraries network, providing library services to Borough residents.
• VicRoadscoreImplementation/ SI/ Consulting PartnerExternal stakeholder for road management. VicRoads is responsible for link roads within the Borough. Council coordinates with VicRoads on road maintenance, tourist signage, and traffic management.
• City of Greater GeelongminorStrategic or Co-development PartnerMunicipal neighbour with shared infrastructure responsibilities including roads.
• Barwon WatercoreStrategic or Co-development PartnerWater utility partner. Provides WaterAssist Home Program, WaterSmart Business Grants, and Permanent Water Saving Rules information to residents.
• Australian Government Department of HealthcoreStrategic or Co-development PartnerFunding partner for Commonwealth Home Support Programme aged care services delivered by Council.
• Department of Environment, Land, Water and Planning (DELWP)coreStrategic or Co-development PartnerCouncil acts as Committee of Management for Crown land foreshore areas on behalf of DELWP.
• Environment Protection Authority VictoriaminorImplementation/ SI/ Consulting PartnerRegulator for septic tanks, wastewater treatment systems, and greywater recycling systems.
• Emergency Service OrganizationscoreStrategic or Co-development PartnerCFA (Country Fire Authority) for fire management, Vic Emergency for incident management. Council coordinates emergency response planning including Municipal Emergency Management Plan.
• Victorian Government (Energy Programs)coreStrategic or Co-development PartnerVictorian Energy Upgrades program, Solar Victoria rebates, zero emissions vehicle subsidies available to residents for all-electric transition.
• Geelong SustainabilityminorChannel Partner/ Reseller/ DistributorPartner for electric home transition information (referenced for Go All Electric program).
• State Revenue Office VictoriaminorImplementation/ SI/ Consulting PartnerManages Emergency Services and Volunteers Fund collection and calculations.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mornington Peninsula Shire Council: Coastal Victorian LGA south of Melbourne with similar tourism, environmental, and coastal management profile to Queenscliffe. Larger scale but directly comparable coastal demographic and tourism-leveraged rate base.
• Glenelg Shire Council: Rural and coastal Victorian LGA in the state's far south-west. Similar small-council scale, mix of coastal and inland townships, and reliance on rates and grants — useful benchmark for limited-budget municipal operations.
• Bass Coast Shire Council: Small coastal Victorian LGA centred on Phillip Island and Wonthaggi with comparable revenue scale, tourism economy, coastal erosion exposure, and small-rural service delivery model. Operates similar planning, waste, and aged care functions.
• Warrnambool City Council: Small coastal Victorian council in south-west Victoria with similar population scale, coastal tourism exposure, and full-service municipal mandate. Provides directly comparable benchmark for rates, waste, and aged care delivery.
• Colac Otway Shire Council: Small rural and coastal Victorian LGA covering the Otway Ranges and coast. Comparable in revenue scale, mix of small-town and coastal settlements, limited rate base, and dependence on tourism and grants.
• Surf Coast Shire Council: Small coastal Victorian LGA serving Torquay, Anglesea, Lorne and surrounding communities. Closest functional peer to Borough of Queenscliffe — similar size, coastal demographic, tourism exposure, and small-council service mix including waste, planning, and community facilities.
• Bayside City Council: Small bayside Victorian LGA serving affluent coastal communities along Port Phillip Bay. Comparable small-council structure, premium coastal rate base, and similar service mix centred on residents and visitors.

Broad incumbents

• City of Greater Geelong: Larger neighbouring Victorian council that shares infrastructure responsibilities (roads) with Queenscliffe and is part of the Geelong regional service ecosystem including the regional libraries network. Relevant as the dominant regional municipal incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@queenscliffe
• Facebookfacebook.com/queenscliffe
• LinkedInlinkedin.com/company/borough-of-queenscliffe

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Borough of Queenscliffe