Servilocker

What Servilocker does

Servilocker B.V. is a Dutch private limited company founded in 2012 and headquartered in Leeuwarden, Netherlands, that designs, sells, and services secure self-service dispensing units for prescription medication collection. The core product is a physical dispensing machine with separate compartments where pharmacy staff place filled prescriptions; patients receive unique collection codes to retrieve medications at any time, including outside pharmacy opening hours. Units are available in multiple configurations, including refrigerated variants for temperature-sensitive medications, and integrate with pharmacy management systems, online payment processing, and online prescription ordering platforms to function as a click & collect channel.

The business model combines one-time hardware sales with an ongoing maintenance and software services program branded "servilocker for life." Servilocker employs 11-50 people and sells units through direct B2B field sales to community pharmacies, general practice and outpatient pharmacies, repeat prescription dispensaries, supermarket pharmacies, and assisted living facilities. The company has deployed units at nearly 1,000 locations across the Netherlands, supported by a long-standing ecosystem of technology partners including KPN (telecommunications), CM (messaging/communications), Brocacef, Manrex, Brightcare, and Maynards for pharmacy system integration.

Servilocker holds ISO 27001, ISO 9001, NEN 7510, CE, and UL certifications, with the latter suggesting preparedness for North American regulatory standards. The company reports greater than 99.5% system uptime, a Net Promoter Score of 85 from end-user feedback, and operational continuity since 2012, with first-deployed units still in service. Operations remain concentrated in the Netherlands with no public disclosure of revenue, funding, or headcount growth signals, indicating a privately held, founder/management-controlled business.

Name

Servilocker

Legal name

Servilocker B.V.

Website

https://servilocker.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Servilocker B.V., founded in 2012 in Leeuwarden, Netherlands, designs, sells, and services secure self-service dispensing units that enable patients to collect prescription medications 24/7 from nearly 1,000 pharmacy and care locations across the Netherlands.

Ownership category

akta.pro rank

Product category

Pharmacy Automation Hardware

NAICS

Surgical and Medical Instrument Manufacturing (339112)

SIC

Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Connected Therapeutics & Smart Drug Delivery Monitoring (HLACAFAL)

akta.pro secondary industry

Medication Inventory, Procurement & Supply Chain (Pharmacy) (HLACAKAI)

Keywords

• Prescription dispensing lockers
• Secure medication pickup
• Pharmacy automation
• Medication collection systems
• Self-service dispensers

Headquarters

HQ city

Leeuwarden

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Servilocker sells dispensing unit hardware to pharmacies and healthcare facilities. Units are available in various models with different compartment sizes and refrigeration options to suit different pharmacy needs.
2. Maintenance Services: Ongoing maintenance and support services including preventive maintenance, software and hardware updates, and component replacements. The maintenance program is designed for long-term use ('servilocker for life').

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Servilocker manufactures and sells secure, self-service prescription medication dispensing units installed at pharmacies and care facilities in the Netherlands. The hardware consists of locked compartments loaded by pharmacy staff and opened by patients via unique collection codes, enabling 24/7 medication pickup. Units are offered in multiple models (varying compartment sizes, optional refrigeration for cold-chain medications), include online payment for prepaid prescriptions, and integrate with pharmacy management systems so the locker functions as a click & collect channel alongside counter pickup and home delivery.

Product overview

Servilocker is a single unified secure dispensing system for pharmacy prescription collection. The core product is the Servilocker unit—a physical dispensing machine with individual compartments where pharmacy staff place filled prescriptions. Patients receive a unique collection code to retrieve their medication anytime 24/7. The system is offered in various models with different compartment configurations and optional refrigeration for cold-chain medications, and includes integrated online payment processing for prepaid prescriptions.

Differentiator

Problem solved

Functional benefit

Products and services

• Servilocker Dispensing Unit Secure prescription medication dispensing unit with separate compartments where pharmacy staff place filled prescriptions and patients retrieve them 24/7 via unique collection codes; available in multiple models with varying compartment sizes and optional refrigeration for temperature-sensitive medications, with integrated online payment for prepaid prescriptions and integration with pharmacy management systems. Sold to pharmacies, care facilities, and supermarket pharmacies in the Netherlands.

Quantifiable outcome

• Net Promoter Score of 85 from user feedback
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered supporting partner.

• KPNsupporting partnerTechnology or IntegrationKPN is a Dutch telecommunications company and long-standing partner of Servilocker. KPN likely provides connectivity/infrastructure services enabling the 24/7 networked functionality of Servilocker dispensing units.
• CMsupporting partnerTechnology or IntegrationCM is a long-standing partner of Servilocker, likely providing messaging or communication services that enable patient notification when prescriptions are ready for collection.
• Brocacefsupporting partnerTechnology or IntegrationBrocacef is a long-standing partner providing pharmacy software/systems that integrate with Servilocker for seamless prescription management and dispensing workflow.
• Manrexsupporting partnerTechnology or IntegrationManrex is a long-standing partner, likely providing pharmacy management system integration or medication dispensing technology that works with Servilocker units.
• Brightcaresupporting partnerTechnology or IntegrationBrightcare is a long-standing partner, providing software solutions that enable pharmacy system integration with Servilocker dispensing units.
• Maynardssupporting partnerTechnology or IntegrationMaynards is a long-standing partner of Servilocker, likely providing technology solutions or services supporting the dispensing unit operations.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Omnicell: Omnicell is a large US-listed provider of pharmacy and medication management automation, including automated dispensing systems for retail and hospital pharmacies. Comparable to Servilocker as a broad incumbent in pharmacy dispensing automation, though Servilocker specializes in outpatient pickup lockers rather than inpatient dispensing cabinets.
• BD (Becton Dickinson): BD's Medical / Pharmaceutical Systems segments include pharmacy automation, medication management, and drug delivery solutions serving hospitals, retail pharmacies, and care facilities. Comparable as a broad medical device incumbent with overlap in pharmacy workflow and medication dispensing infrastructure.

Emerging players

• Luxer One: Luxer One provides smart locker and package management solutions for multifamily, retail, and commercial properties. Comparable to Servilocker as a secure self-service locker technology provider with potential applicability to pharmacy/care settings.
• Parcel Pending by Quadient: Parcel Pending (a Quadient company) provides smart locker solutions for residential, retail, and package pickup. Comparable to Servilocker as a smart locker provider with overlapping secure compartment technology, though focused on package pickup rather than pharmacy dispensing workflows.

Direct peers

• Parata Systems: Parata Systems provides pharmacy automation including vial-filling robots, adherence packaging, and central fill solutions for retail pharmacies. Comparable to Servilocker as a pharmacy automation specialist serving community pharmacy dispensing workflows.
• Arxium: Arxium builds pharmacy automation solutions including robotic dispensing, packaging, and workflow systems for hospital and retail pharmacies. Directly comparable as a pharmacy automation peer serving similar pharmacy IT/dispensing workflows.
• Capsa Healthcare: Capsa Healthcare manufactures medication management carts, automated dispensing cabinets, and pharmacy workflow solutions used in hospitals, long-term care, and retail pharmacies. Directly comparable as a peer providing medication management hardware/software solutions for healthcare settings.
• MedAvail: MedAvail operates pharmacy kiosks (MedCenter) for outpatient prescription dispensing in clinics, employer sites, and underserved locations. Closely comparable to Servilocker as a smart outpatient prescription dispensing unit that enables 24/7 self-service medication pickup.
• ScriptPro: ScriptPro provides pharmacy automation systems including robotic dispensing, workflow software, and central fill solutions for retail pharmacies. Directly comparable to Servilocker as a pharmacy automation specialist serving community pharmacy workflows, though focused on centralized/robotic dispensing rather than pickup lockers.

Regional players

• Bringme: Bringme is a Belgian/Dutch smart locker provider focused on residential, retail, and office package delivery. Comparable to Servilocker as a regional Benelux-based smart locker specialist with potential overlap in healthcare/care-facility pickup use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/servilocker

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servilocker