USOC Inc.

What USOC Inc. does

USOC Inc. is a privately held Canadian managed security services provider (MSSP) headquartered in Kitchener, Ontario, delivering end-to-end cybersecurity and IT services to small and medium-sized businesses (SMBs) across Canada. The company's portfolio spans five interlocking categories: (i) managed security services organized into Basic, SMB, and Commercial packages covering network, endpoint, application, data, and cloud security plus 24/7 SOC monitoring; (ii) managed hosting across Shared, VPS, and VM tiers, integrated into the WebCare all-in-one website maintenance and security product; (iii) specialized security testing including Vulnerability Assessment & Penetration Testing (VAPT) with PCI-DSS/HIPAA/PIPEDA compliance documentation; (iv) website and application development with embedded DevSecOps; and (v) AI-powered automation products — a Private Knowledge Assistant with retrieval-augmented generation (RAG) over private documents (with industry modules for Healthcare Intake and Municipal Citizen Assistant) and an AI Service Desk & Email Triage system integrating with Microsoft 365, Google Workspace, Zendesk, SuiteCRM, Jira, Slack, and Teams. The architecture relies on third-party models (OpenAI, LLaMA, Mistral) with deployment flexibility across on-prem VM, Kubernetes, private cloud, or fully offline environments, and explicitly supports Canadian data residency in AWS ca-central-1 and Azure Canada Central/Quebec City.

The business model is overwhelmingly subscription-recurring, with quote-based pricing across all tiers; one-time project fees apply to custom development and some AI implementations, and professional services bill by engagement scope. The go-to-market is direct sales via the usoc.ca website (contact forms, quote requests, consultation booking), supplemented by content marketing (security blog, phishing URL database, community forum on Private GPT/Ollama) and directory listings (Buy Canadian Cyber). The customer base is primarily Canadian SMBs, with named engagements extending to non-profit clients in Canada (Ihelp International) and Mexico (Sabuesos Guerreras, A.C.). Trust vendors named on the website include CrowdStrike, Palo Alto Networks, Splunk, Wazuh, and Norton, indicating integration rather than wholesale replacement of incumbent security tools. Ownership is concentrated with no disclosed institutional investors, and no funding rounds, M&A, or executive leadership disclosures are present in the source material. Revenue, headcount, and founding date are not publicly disclosed.

Name

USOC Inc.

Legal name

USOC Inc.

Website

https://usoc.ca

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

USOC Inc. is a Canadian managed security services provider (MSSP) headquartered in Kitchener, Ontario, offering bundled cybersecurity, managed hosting, secure development, and AI-powered knowledge and service-desk automation to small and medium-sized businesses across Canada.

Ownership category

akta.pro rank

Product category

Managed Cybersecurity Services

NAICS

Security Systems Services (56162), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Email & Collaboration Threat Detection/Response (ICR/CTDR) (HDADAKAI)

Keywords

• Managed security services
• Vulnerability assessment testing
• Managed cloud hosting
• Secure application development
• AI service desk automation

Headquarters

HQ city

Kitchener

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed Cybersecurity Services: Recurring security services including 24/7 SOC monitoring, endpoint protection, firewall management, vulnerability assessment, and threat monitoring. Delivered as managed services with monthly/annual subscriptions tailored to business size (Basic, SMB, Commercial packages).
2. Web Hosting & Infrastructure: Website and application hosting services including shared hosting, VPS, VM hosting, and managed cloud hosting. Revenue from monthly hosting fees with tiered pricing based on resource allocation and performance needs.
3. Web & Application Development: Custom software development services for websites, mobile apps, e-commerce platforms, and enterprise applications. One-time project fees with ongoing maintenance and support options.
4. WebCare Maintenance & Security: All-in-one website management service covering hosting, security, updates, backups, and performance optimization. Single monthly fee model providing predictable costs and comprehensive coverage.
5. AI Solutions (Private Knowledge Assistant, Service Desk): AI-powered solutions deployed as managed services or one-time implementation. Pricing varies by deployment type (on-prem vs cloud) and model selection (OpenAI, LLaMA, Mistral).
6. Professional Services & Consulting: Security consulting, compliance audits, incident response, and DevSecOps implementation. Billed engagements with pricing based on scope and complexity.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels7 records

Core offering

USOC Inc. is a Canadian managed security services provider that delivers end-to-end cybersecurity, managed hosting, and secure web/application development primarily to small and medium-sized businesses. Core offerings include managed security packages (network, endpoint, application, data, cloud security, 24/7 SOC monitoring), the WebCare all-in-one website hosting and maintenance product, vulnerability assessment and penetration testing, and AI-powered automation products such as the Private Knowledge Assistant (RAG-based enterprise knowledge platform with Healthcare and Municipal verticals) and the AI Service Desk for email triage. Services are sold on recurring subscriptions and project-based engagements with quote-based pricing.

Product overview

USOC Inc. is a Canadian managed security services provider (MSSP) offering a comprehensive cybersecurity and IT services portfolio for small and medium businesses. The product lineup centers on managed security services — including network, endpoint, application, data, and cloud security — delivered via structured packages (Basic Personal, SMB, and Commercial tiers). Supporting the security core, USOC provides managed hosting across three tiers (Shared, VPS, VM) plus the WebCare all-in-one maintenance and security product. The AI-powered product line includes the Private Knowledge Assistant with RAG (with industry verticals for Healthcare Intake & Documentation and Municipal Citizen Assistant) and the AI Service Desk & Email Triage — both built on retrieval-augmented generation and NLP pipelines with human-in-the-loop approval. Development and DevSecOps services round out the offering, covering web/app development, mobile apps, vendor deployment, and secure CI/CD pipeline integration. The Vulnerability Assessment & Penetration Testing (VAPT) service and 24/7 SOC monitoring provide specialized security testing and continuous surveillance.

Differentiator

Problem solved

Functional benefit

Products and services

• WebCare All-in-one website hosting, maintenance, and security service that monitors uptime, speed, and broken links; blocks threats via WAF and DDoS protection; manages SSL certificates; performs automated daily backups with off-site storage; and provides ongoing plugin, theme, and core software updates with compatibility checks. Targets SMBs wanting a single point of contact for hosting, security, and maintenance, with onboarding within 48 hours.
• Private Knowledge Assistant with RAG Enterprise AI knowledge management platform built on Retrieval-Augmented Generation with vector search and citations. Supports secure ingestion of PDFs, documents, tickets, and wiki pages; granular access control by team/department; model flexibility across OpenAI, LLaMA, and Mistral; and deployment options including on-prem VM, Kubernetes, private cloud, or fully offline. Complies with PIPEDA/PHIPA patterns with HIPAA-ready guidance.
• AI Service Desk & Email Triage AI-powered customer service automation that reads inbound emails, detects intent (billing, access reset, outage, refund, etc.), drafts replies grounded in knowledge base documents, routes tickets to the correct queue, assigns priority and SLA, and escalates when needed, all with human-in-the-loop approval before sending. Integrates natively with Microsoft 365, Google Workspace, Zendesk, and SuiteCRM.
• Healthcare Intake & Documentation Solution Industry-specific module of the Private Knowledge Assistant for healthcare clinics. Provides conversational intake collecting symptoms, history, and demographics; checks eligibility/payer rules; auto-attaches education handouts; drafts SOAP-style notes using clinic templates; includes a PHI/PII de-identification pipeline and audit logging; and supports EHR document upload endpoints. Deployable in Canadian regions or fully on-prem.
• Municipal Citizen Assistant Industry-specific module of the Private Knowledge Assistant for municipal governments. Answers bylaw, permit, and service questions with exact clause/page citations; supports multilingual (English/French plus additional languages); is WCAG 2.1 AA compliant; and is optimized for older devices and rural low-bandwidth connectivity. Includes a staff console for review, approval, and content updates.
• Vulnerability Assessment & Penetration Testing (VAPT) Combined automated scanning and expert hands-on testing service to uncover security risks across websites, APIs, servers, and network devices. Includes external/internal testing, web app/mobile app/API testing, social engineering simulations, exploitation proof-of-concept, prioritized remediation planning, and compliance documentation for PCI-DSS, HIPAA, and PIPEDA.
• Network Security Comprehensive network protection including intrusion detection and prevention systems (IDS/IPS), network segmentation and access control, firewall deployment and management, and security automation for threat detection and remediation. Targets SMBs needing enterprise-grade perimeter defense.
• Endpoint Security Endpoint protection for all devices connected to a network using Endpoint Detection and Response (EDR), patch management, policy management, and security automation. Safeguards computers, servers, and mobile devices against malware, phishing, and cyber threats.
• Application Security Application protection encompassing Web Application Firewall (WAF), code security analysis, authentication management (MFA/SSO), security testing (penetration testing, vulnerability scanning), real-time monitoring, and access controls. Protects software from unauthorized access, modification, and misuse throughout the development lifecycle.
• Data Security Data protection including encryption (at rest and in transit), data loss prevention (DLP), backup solutions, and secure data erasure. Ensures confidentiality, integrity, and availability of sensitive information while helping businesses comply with GDPR, CCPA, HIPAA, SOX, and PIPEDA.
• Cloud Security Cloud environment protection including cloud data protection, access and identity management (AIM), compliance auditing, and configuration management. Secures applications, data, and infrastructure across cloud platforms with continuous monitoring and identity/access controls.
• Web Application Firewall & CDN Setup WAF and CDN configuration service that filters malicious traffic using real-time threat intelligence, blocks SQL injections, XSS, and file uploads, mitigates Layer 7 DDoS attacks and bot traffic, caches content for fast global delivery, masks real server IP, and configures network-level firewalls.
• Cloud Migration End-to-end cloud migration service covering assessment, right-sizing, security hardening, phased cutover, and post-migration tuning. Supports AWS, Azure, GCP, and private cloud platforms with no overbuying and zero or near-zero downtime cutovers.
• Backup & Disaster Recovery Business continuity service designing 3-2-1 backup strategies and DR runbooks. Features automated immutable off-site backups, versioning, point-in-time recovery, RTO/RPO target alignment, quarterly recovery drills, and HIPAA-adjacent compliance support.
• Managed Cloud Hosting Managed hosting with proactive monitoring, patching, uptime SLAs, WAF/CDN/DDoS protection, TLS everywhere, performance tuning, 24/7 human-alert response, and transparent monthly reporting and cost control.
• Website & Application Development & DevSecOps Secure software development covering website development and hosting (WordPress, Flask, Django, Node.js), custom application development (e-commerce, help desk, HR, inventory), vendor application deployment, mobile app development (iOS, Android, Flutter), and ongoing application maintenance. DevSecOps integrates security throughout the software development lifecycle.
• Security Operations Center (SOC) Monitoring 24/7 Security Operation Center monitoring providing continuous surveillance of business networks, real-time threat detection and response, unusual activity alerts, and incident response services by cybersecurity experts.

Quantifiable outcome

• 43% of cyberattacks target SMBs, highlighting the critical need for accessible cybersecurity solutions
• +2 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability8 records

Feature8 records

Partnerships

Three partnerships are on record, tiered moderate.

• Ihelp InternationalmoderateStrategic or Co-development Partner · 13 May 2025USOC partnered with Ihelp International to revamp their website and enhance their digital security infrastructure. This collaboration aims to modernize their digital presence while improving security posture. Ihelp International is a non-profit organization.
• Buy Canadian Cyber Directory (Rogers Cybersecure Catalyst & In-Sec-M)moderateGTM or Marketing Partner · 21 April 2025USOC Inc. was listed on the Buy Canadian Cyber platform, a national initiative developed by Rogers Cybersecure Catalyst and In-Sec-M. This directory connects organizations with Canadian cybersecurity providers, enhancing USOC's visibility in the Canadian market.
• Sabuesos Guerreras, A.C.moderateStrategic or Co-development Partner · 24 February 2025USOC Inc. entered an agreement to develop a fully functional online platform for Sabuesos Guerreras, A.C., a Mexican non-profit organization. USOC will build and deploy the platform as a service engagement.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• eSentire: Canadian-headquartered MDR/MSSP providing 24/7 SOC, threat detection, and managed cybersecurity to SMBs and mid-market. Closely comparable in geography, customer size, and managed-services go-to-market.
• Huntress: SMB-focused managed detection and response (MDR) and SOC-as-a-service provider. Directly comparable SMB-first MSSP with subscription managed-services model.
• Herjavec Group: Canadian cybersecurity services firm offering managed security, identity, and SOC operations to enterprise and mid-market. Comparable managed security services delivered from Canada.
• Field Effect Software: Canadian cybersecurity vendor providing MDR, vulnerability management and security awareness targeted at SMBs. Directly comparable as a Canadian SMB-focused MSSP.
• Arctic Wolf: Leading North American MDR/MSSP purpose-built for SMB and mid-market with 24/7 SOC services. Closely comparable managed cybersecurity model and customer segment.
• GoSecure (now Sentra): Canadian MSSP delivering MDR, managed security, and compliance services to SMB and enterprise customers. Directly comparable MSSP positioning with overlapping cybersecurity and compliance offerings.

Broad incumbents

• Sophos (MSP program): Global cybersecurity vendor with an active MSP/MSSP channel program providing endpoint, network and managed detection to SMBs. Adjacent as a partner/competitor that SMB MSSPs both consume and compete against.
• Bell Business Security & MSS: Major Canadian carrier offering managed security, SOC, and compliance services. Comparable managed security footprint in Canada via a much larger parent portfolio.
• TELUS Cybersecurity Solutions: Telco incumbent offering managed security, SOC and compliance services across Canada. Overlaps with USOC's managed security offering as part of a much broader telecom/cloud portfolio.

Regional players

• TekStream (or ArmorPoint): Regional managed IT and cybersecurity services provider for SMB and mid-market with comparable managed-services and DevSecOps offering. Comparable in service breadth but primarily regional vs. Canadian-tilted USOC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/usoc-ca

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about USOC Inc.