What TELUS does

TELUS Corporation is a publicly traded Canadian telecommunications company (TSX:T, NYSE:TU) headquartered in Vancouver, BC, founded in 1999 through the merger of Alberta-based Telus and BC-based TELUS Communications. It is the second-largest Canadian telecom operator, providing wireless, wireline, high-speed internet, IPTV, home phone, and long-distance services to consumer and business customers across Canada, with subsidiary brands including Koodo, Public Mobile, and Fido targeting different price tiers.

The company has diversified beyond connectivity into three adjacent platforms. TELUS Digital, fully acquired in October 2025 for ~US$539M, delivers AI-powered customer experience, AI data labeling (500+ languages), and trust & safety across 35+ countries with 82,000+ team members. TELUS Health provides digital healthcare technology and senior-care solutions (Medical Alert, Aging in Place) and grew operating revenue and adjusted EBITDA 11% YoY in Q1 2026. The TELUS Sovereign AI Factory initiative — Rimouski (sold out) plus a Kamloops facility and two Vancouver sites (M3 and 150 West Georgia), backed by $9B in BC commitments including a joint federal/provincial partnership targeting 150MW of capacity by 2032 — extends the business into GPU-based sovereign AI compute with NVIDIA technology and Arrcus networking.

Revenue mechanics are subscription-based for telecom (wireless, internet, TV, home phone), recurring subscriptions for TELUS Health and TELUS Digital enterprise contracts, and usage-based / token-metered for sovereign AI compute. Direct retail, enterprise field sales, owned sub-brands, and channel partnerships (Bell Media, Amagi, AST SpaceMobile) constitute go-to-market infrastructure. Government relationships (Universal Broadband Fund, Sovereign AI initiative, Indigenous community connectivity covering 90% of premises) provide non-cyclical revenue. As of Q1 2026, consolidated revenue was reported at $5.01B USD, free cash flow was CAD$583M (+19% YoY), net debt/EBITDA stood at 3.5x (improved from 3.9x), 262,000 net new customers were added, and headcount exceeded 82,000 globally.

Name

TELUS

Legal name

TELUS Corporation

Website

https://telus.com

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

TELUS is a Vancouver-based Canadian telecommunications company providing wireless, internet, IPTV, and home phone services nationally, with diversified AI infrastructure (Sovereign AI Factory), digital customer experience (TELUS Digital), and healthcare technology (TELUS Health) operations.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wireless Telecommunications Carriers (except Satellite) (517112), Telecommunications (517), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Radiotelephone Communications (4812)

akta.pro primary industry

Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)

Keywords

• Wireless telecom services
• Broadband internet
• Digital health technology
• AI data services
• Customer experience solutions

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Telecommunications Services: TELUS generates primary revenue from mobile and fixed-line telecommunications services including wireless plans, internet, TV, and home phone services to consumer and business customers across Canada.
2. TELUS Health: Healthcare technology services including digital health solutions, health IT, and employee health management. Delivered 11% year-over-year growth in both operating revenues and adjusted EBITDA, with service revenue growing 11%.
3. TELUS Digital: Digital customer experience, AI-powered services, and trust & safety solutions delivered globally across 35+ countries. AI-enabling capabilities revenue accelerated 22% in Q1 2026, targeting growth from ~$800M in 2025 to ~$2B by 2028.
4. AI Infrastructure Services: Sovereign AI Factory services providing GPU-based compute for AI workloads with data residency guarantees. Expected to contribute to ~$150 million annual operational efficiencies.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

TELUS is a major Canadian telecommunications company providing wireless phone service, high-speed internet, IPTV, and home phone services to consumer and business customers across Canada. Beyond core connectivity, TELUS operates a diversified portfolio including TELUS Health (digital health technology), TELUS Digital (AI-powered customer experience and trust & safety services delivered globally across 35+ countries), and a Sovereign AI Factory initiative delivering GPU-based compute with Canadian data residency guarantees.

Product overview

TELUS is a Canadian telecommunications and technology company offering a diversified portfolio of products and services across telecom (wireless, fiber, TV, internet), digital health, and AI-powered business services. The core telecom business is complemented by two major subsidiaries: TELUS Digital (customer experience, AI data services, and trust & safety solutions operating in 35+ countries) and TELUS Health (digital healthcare technology). The company is expanding into sovereign AI infrastructure through its AI Factory initiative, offering enterprise AI services including SMART CX quality assurance tools and Vision 360 Plus AI video solutions. Consumer products include wireless plans, internet, TV (via Stream+ bundle), and Medical Alert senior care technology. A foundation arm (TELUS Friendly Future Foundation) supports community initiatives.

Differentiator

Problem solved

Functional benefit

Brands

• TELUS Health: Digital health technology platform delivering healthcare services and healthtech solutions
• Public Mobile

Products and services

• TELUS Wireless Service
• TELUS Health
• TELUS Digital (CX Services)
• TELUS Sovereign AI Factory
• SMART CX
• Vision 360 Plus
• Public Mobile
• TELUS Stream+
• TELUS Medical Alert
• TELUS Digital AI Data Services

Quantifiable outcome

• 22% revenue growth in AI-enabling capabilities (Q1 2026), targeting ~$2 billion by 2028 from ~$800 million in 2025
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core, strategic and minor.

• CerillioncoreTechnology or Integration · 23 June 2026TELUS participates as champion in Cerillion's TM Forum Moonshot Catalyst projects demonstrating agentic AI marketplace for mega-event connectivity and AI-enabled supply chain visibility across terrestrial and non-terrestrial networks.
• Circles, GreySkies, HCLTechcoreTechnology or Integration · 22 June 2026TELUS participates in TM Forum Catalyst Program collaborating with Circles, GreySkies, and HCLTech to develop AI-powered multi-agent framework for autonomous network operations. Solution integrates Circles' AI-native platform, GreySkies' AIOps, and HCLTech's automation within Open Digital Architecture.
• ArrcuscoreTechnology or Integration · 19 June 2026Proof-of-concept using Arrcus Inference Network Fabric (AINF) as networking foundation for sovereign, distributed AI inferencing across TELUS's national network. AINF integrates with NVIDIA BlueField-3 DPUs and Spectrum-4 switches, with research indicating potential 60% reduction in Time to First Token, 40% lower end-to-end latency, and up to 30% cost per inference reduction.
• Bell MediacoreGTM or Marketing Partner · 2 June 2026Partnership expanding TELUS TV+ set-top box inventory into Bell Media's Connected TV advertising ecosystem. Bell Media integration adds 1M+ CTV-enabled households by end of 2026, fully integrated into existing packages.
• CapgeministrategicGTM or Marketing Partner · 12 May 2026TELUS partnered with Capgemini as one of several AI-related partnerships including Deutsche Telekom and McDonald's. Capgemini provided guidance for 2026 financial year expecting revenue growth of 6.5% to 8.5%.
• Westbank and Allied PropertiescoreStrategic or Co-development Partner · 11 May 2026TELUS partnership with Westbank and Allied Properties to develop two new Vancouver AI facilities (M3 and 150 West Georgia) as part of Canada's federal Sovereign AI Factory initiative. Combined with Kamloops, will deliver over 150MW of capacity by 2032.
• L-SPARK, Fortanix, Abu Dhabi Health Data ServicesstrategicTechnology or Integration · 9 May 2026TELUS expanded technology partnerships through multiple AI alliances including L-SPARK, Fortanix, and Abu Dhabi Health Data Services as part of broader AI strategy.
• AmagiminorGTM or Marketing Partner · 6 May 2026TELUS integrated into Amagi's In-Content Ads platform for programmatic advertising across streaming channels. Amagi's AI-powered In-Content Ads platform provides ad placements including overlays, squeezebacks, and picture-in-picture.
• Albion and TecnotreecoreImplementation/ SI/ Consulting Partner · 28 April 2026TELUS selected Albion, in partnership with Tecnotree, to deliver next-generation Value-Added Services platform with initial voicemail application deployment across North America. Albion provides end-to-end managed services including platform operations, service assurance, and lifecycle management.
• PowerfleetstrategicStrategic or Co-development Partner · 27 April 2026Partnership to launch Vision 360 Plus AI-powered video multi-camera solution for fleet operators across North America. Collaboration leverages TELUS connectivity infrastructure and distribution scale to expand Powerfleet's AI video SaaS offering.
• AST SpaceMobilestrategicTechnology or Integration · 8 April 2026Commercial agreement for satellite-powered cellular service across Canada starting late 2026. TELUS joins AT&T, Verizon, Vodafone as AST SpaceMobile partners for space-based cellular broadband.
• Rafay SystemscoreTechnology or Integration · 2 April 2026TELUS building sovereign AI Studio in Canada using Rafay's Token Factory platform for monetization and metering of token-based access to AI models. Rafay enables GPU infrastructure to be delivered as self-service compute, governed AI platforms, and token-metered AI services.
• Xanadu Quantum TechnologiesstrategicStrategic or Co-development Partner · 14 May 2025TELUS maintains quantum technology collaboration with Xanadu Quantum Technologies. Strategic partnerships supporting Xanadu's path to commercialization include AMD, Lockheed Martin, Mitsubishi Chemical, and TELUS.
• Check Point Software TechnologiesstrategicTechnology or Integration · 1 June 2023Check Point partnered with TELUS Corporation in June 2023 to launch managed cloud security posture management solution for Canadian enterprises.

Scale indicators12 records

Recent moves7 records

Expansion highlights7 records

Emerging players

• CoreWeave: CoreWeave is a GPU-as-a-service cloud provider that, like TELUS's Sovereign AI Factory, monetizes NVIDIA GPU infrastructure for AI training and inference workloads. While CoreWeave targets US hyperscale customers and TELUS targets Canadian sovereign/compliance-driven buyers, the operating model (token-metered GPU compute) is closely comparable.
• Concentrix: Concentrix is one of the largest pure-play CX/digital customer experience BPOs and a direct competitor to TELUS Digital's core customer experience and trust & safety services. Concentrix's scale and M&A appetite (e.g., the Webhelp acquisition) make it the closest pure-play comparable for TELUS Digital's CX business.

Direct peers

• Cogeco Communications: Cogeco is a Canadian cable/broadband operator serving Ontario, Quebec, and the US Atlantic region. While smaller and more focused on cable than TELUS, Cogeco competes in the same Canadian broadband market and is exposed to the same regulatory and competitive dynamics.
• BCE Inc. (Bell Canada): Bell is TELUS's primary competitor in Canadian wireless, wireline, TV, and broadband, with parallel media (Bell Media) and enterprise operations. BCE and TELUS are the two incumbents caught in the same CRTC regulatory framework and Canadian price war, and Bell Media is even a TELUS TV+ partner for CTV advertising.
• Rogers Communications: Canada's largest wireless carrier and direct competitor to TELUS across mobile, cable, and internet. Rogers's recent acquisition of Shaw further concentrated the Canadian telecom market, putting Rogers in head-to-head competition with TELUS in Western Canada and creating parallel exposure to the same price-war dynamics.
• Quebecor Inc. (Vidéotron): Quebecor is Canada's fourth-largest wireless carrier through Vidéotron, primarily competing in Quebec and increasingly in other provinces. As a direct wireless competitor facing the same CRTC fee restrictions and Canadian ARPU pressures, Quebecor offers a useful read-through on regional pricing dynamics affecting TELUS.
• Shaw Communications: Shaw was Western Canada's largest cable operator before being acquired by Rogers in 2023. Even post-acquisition, Shaw's cable footprint continues to compete directly with TELUS's wireline and internet services in BC, Alberta, and Saskatchewan.

Broad incumbents

• Vodafone Group: Vodafone is one of the world's largest telecom operators, directly comparable to TELUS for consumer mobile/broadband and IoT/enterprise connectivity. Vodafone's recent restructuring and exit from several markets provides a useful benchmark for TELUS's strategic-portfolio review.
• T-Mobile US: T-Mobile is the third-largest US wireless carrier and a natural broad incumbent comparable for TELUS's wireless business. T-Mobile's growth strategy in 5G, fixed wireless access, and enterprise mirrors TELUS's network-quality-led positioning, though at much larger US scale.
• Deutsche Telekom: Deutsche Telekom is Europe's largest telecom and a TM Forum Catalyst co-partner with TELUS on AI-driven autonomous networks. As a globally diversified incumbent with European and US (T-Mobile) assets, Deutsche Telekom is relevant for cross-reading on AI-driven network automation and wholesale infrastructure economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telus
• Facebookfacebook.com/telus
• LinkedInlinkedin.com/company/telus

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries3 records

Funding overview

Funding rounds10 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A24 records

Investments11 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TELUS