Vector24

What Vector24 does

Vector24 is a Scottish charity (legal entity Fares4Free, registration SC046606) established in 2016 and headquartered in Edinburgh. Operating under the Vector24 brand, the charity provides free, bespoke non-clinical transport support and intelligent signposting to serving Armed Forces personnel, veterans, the Merchant Navy and seafarers, Blue Light Services personnel, and their family members (including dependent adults and children) across Scotland. Service is delivered by a small paid team of approximately seven full-time staff (CEO, Director of Operations, Development and Partnerships Manager, Head of Outreach Operations, and four regionally distributed Outreach Support Officers) supported by a network of over 40 volunteer outreach drivers using their own vehicles, with one wheelchair-accessible vehicle in the fleet. The organisation is not a regulated patient transport provider.

The service portfolio is organised around a core transport offering, augmented by three active projects: the Extra Mile Project (transport and signposting for serving Armed Forces families during deployments, co-funded by The Veterans Foundation and The Army Central Fund); Project Shield (mental health triage and referral to counselling in partnership with Substances Support Scotland, with a stated five-working-day triage target); and the SGN Gas Safety Project (carbon monoxide detector distribution and Personal Services Register sign-up in partnership with SGN). Volunteer recruitment and IOSH-approved training are delivered with IED Training Solution Ltd. Beneficiaries access services via a booking form with advance planning and risk assessment, and the charity also accepts referrals from healthcare providers and partner agencies.

Vector24 is funded entirely by donations, grants, corporate sponsorship, community fundraising, and legacy giving, with no fees charged to service users. Income streams include text-to-donate at £5/£10/£15/£20, JustGiving campaigns (including the Rally Round for Vector24 vehicle fundraising campaign), participation in community events such as the Edinburgh Kilt Walk, grants from charitable foundations, corporate sponsorship arrangements, and a newly introduced free Will-writing service tied to a Legacy Giving programme. Revenue is not publicly disclosed, no investors or institutional funders are identified, and the organisation is governed by a board of trustees chaired by Kevin Gray, with trustees including a Wing Commander OBE, a Major, and a chartered safety professional (TechIOSH).

Name

Vector24

Legal name

Fares4Free

Website

https://vector24.co.uk

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Vector24 is a Scottish charity providing free, bespoke non-clinical transport support and intelligent signposting to the Armed Forces community, veterans, Merchant Navy, seafarers, Blue Light Services personnel, and their families across Scotland.

Ownership category

akta.pro rank

Product category

Veterans Welfare Transport Services

NAICS

Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Social Services (8300), Transportation Services (4700)

akta.pro primary industry

Volunteer Driver & Community Transportation Programs (TLAFAKAH)

akta.pro secondary industry

Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC)

Keywords

• Non-emergency transport services
• Veterans welfare support
• Armed forces community
• Charity signposting services
• Volunteer driver programme

Headquarters

HQ city

Edinburgh

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations: Individual donations received via text-to-donate (£5, £10, £15, £20) and JustGiving platform.
2. Grant Funding: Funding from charitable foundations including The Veterans Foundation and The Army Central Fund for specific projects such as the Extra Mile Project and Project Shield.
3. Corporate Sponsorship: Corporate sponsorship arrangements where businesses fund the charity's mission in exchange for association with the cause.
4. Legacy Giving: Bequests and gifts in Wills, with a free Will writing service offered to supporters.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Vector24 is a Scottish charity that provides free, bespoke non-clinical transport support to serving armed forces members, veterans, Merchant Navy personnel, seafarers, Blue Light Services personnel, and their families who are unable to use public transport or where statutory services are unavailable. Services include transport to medical appointments, mental health sessions, and social reconnection visits, delivered by employed outreach staff and a network of 40+ volunteer drivers using standard road vehicles (with one wheelchair-accessible vehicle), complemented by intelligent signposting to additional welfare and health services.

Product overview

Vector24 is a Scottish charity established in 2016 that operates as a single integrated service offering free holistic transport support and intelligent signposting to the armed forces community across Scotland. The core offering consists of bespoke transport services delivered through a combination of staff and over 40 volunteer outreach support drivers, complemented by specialised projects including the Extra Mile Project (serving armed forces families during deployments), Project Shield (mental health triage with Substances Support Scotland), and the SGN Gas Safety Project. The service portfolio is unified around supporting veterans and armed forces personnel who cannot use public transport, providing transport to medical, mental health, and social appointments.

Differentiator

Problem solved

Functional benefit

Products and services

• Holistic Transport Support Services Free, bespoke non-clinical transport service for veterans, serving armed forces members, Merchant Navy, seafarers, Blue Light Services personnel, and their families across Scotland, providing journeys to medical appointments, mental health sessions, and social engagements to combat loneliness. Delivered by 40+ volunteer drivers and outreach staff using standard road vehicles, with one wheelchair-accessible vehicle available.
• Intelligent Signposting Guidance and referral service helping members of the Armed Forces community, Merchant Navy, seafarers, Blue Light Services, and their families navigate and access additional welfare, health, and support services appropriate to their needs.
• Extra Mile Project Transportation support and signposting initiative for serving members of the armed forces and their families during deployments and exercises, funded by The Veterans Foundation and The Army Central Fund.
• Project Shield Mental health triage programme delivered in partnership with Substances Support Scotland (SSS) for Armed Forces community members, particularly those with alcohol or substance use overlays, providing triage and tailored counselling support within five working days and arranging transport to counselling sessions.
• SGN Gas Safety Project Partnership project with SGN promoting gas safety awareness, signing up eligible individuals to the Personal Services Register (PSR), and distributing free carbon monoxide detectors to vulnerable beneficiaries.

Quantifiable outcome

• Triage and support offered within five working days for veterans with mental health needs through Project Shield

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core, minor and supporting.

• Substances Support Scotland (SSS)coreStrategic or Co-development PartnerDelivery partner for Project Shield, a dedicated initiative to triage Armed Forces community members with mental health needs, particularly those with alcohol or substance use overlays. Vector24 provides transport to counselling services offered through SSS.
• SGNminorStrategic or Co-development PartnerVector24 partners with SGN to promote gas safety awareness and provide essential safety measures. Team trained to sign up eligible individuals to the Personal Services Register (PSR) and distribute free carbon monoxide detectors.
• IED Training Solution LtdsupportingTechnology or IntegrationTraining provider delivering IOSH-approved workshops for new outreach support officers and volunteer drivers, covering legal environment, hazard identification, defensive driving, first aid, conflict management, and disability awareness.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Poppyscotland: Scottish arm of the Royal British Legion family providing welfare, advice, and support to Scottish veterans — comparable Scotland-focused veteran beneficiary base.
• Legion Scotland: Scotland's largest ex-Service men's charity providing welfare, community, and outreach support to veterans across Scotland — same beneficiary community and Scotland footprint.
• Erskine (Erskine Veterans Charity): Scottish charity offering residential care, respite, and support to veterans — Scotland-specific veteran welfare focus comparable in geography though concentrated on care home delivery.

Emerging players

• Combat Stress: UK veterans' mental health charity providing therapy and support — overlaps with Vector24's Project Shield mental-health triage pathway for the same beneficiary group.
• Walking With The Wounded: UK charity supporting vulnerable veterans including those with mental health needs through employment and welfare programmes — comparable veteran beneficiary segment with similar partnership-led model.
• Royal Voluntary Service: UK charity using volunteer networks to deliver community services including transport support to vulnerable populations — comparable volunteer-driver operating model for non-clinical community transport.

Broad incumbents

• Royal British Legion: The UK's national armed forces charity delivering welfare, healthcare, and memorial support across a much broader portfolio — comparable mission to support the armed forces community at greater scale.

Direct peers

• Help for Heroes: Major UK veterans charity delivering recovery and welfare services, including grants and support for veterans with mental health and mobility needs — overlapping beneficiary focus and grant-funded operating model.
• SSAFA: UK-wide armed forces charity providing welfare support including transport assistance to serving personnel, veterans, and families — directly comparable beneficiary base and welfare-focused service model.

Others

• Community Transport Association UK: Membership body supporting community transport operators across the UK — comparable operational niche (volunteer-led, accessible community transport) though serving as an umbrella rather than direct service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/vector24

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vector24