Viedome

What Viedome does

Viedome is an open care technology platform developed by Mextal B.V., a subsidiary of the publicly listed TKH Group N.V. (Euronext Amsterdam). Founded in 2002 and headquartered in Nuenen, Netherlands, the platform serves Dutch elderly care, disability care, and home care providers, with a deployed footprint of 685 healthcare institutions, 11,314 locations, and 103,849 end clients.

The platform integrates sensors (acoustic monitoring, computer vision for room-zone detection such as bed and fall detection, and personal alarming devices) with care-process software built around a proprietary Zorgscenario's framework that codifies client-centered care scenarios. It exposes 160+ third-party integrations with healthcare and nurse-call systems, plus a frontline mobile app (VieProApp) and a customer service portal. Core technical components include intelligent alarm routing, comprehensive event logging, and configurable care workflows.

Viedome generates revenue through a mix of subscription/hosted services (introduced with the fourth-generation system in 2019), hardware peripherals, and professional services. Its go-to-market is direct to Dutch institutional care providers, with named customers including Cosis, ORO, Dichterbij, Sherpa, SOVAK, and Elver. The business is part of TKH Group's vertical technology portfolio, with a team estimated at roughly 30-50 FTE focused on the Dutch market.

Name

Viedome

Legal name

Mextal B.V.

Website

https://viedome.nl

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Viedome is an open care technology platform by Mextal B.V. (a TKH Group subsidiary) that integrates sensors, personal alarming, and care-scenario software for Dutch elderly, disability, and home care providers.

Ownership category

akta.pro rank

Product category

Healthcare Technology Platform

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing and Residential Care Facilities (623), Other Residential Care Facilities (6239)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Geriatric, Frailty & Fall-Prevention Remote Monitoring (HLALAFAI)

akta.pro secondary industries

Care Pathway Automation & Patient Engagement for RPM (Coaching, Messaging, Scheduling) (HLACAPAM), Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL), Home Health Remote Patient Monitoring & Virtual Nursing Providers (HLAFAEAN), Chronic Disease RPM Platforms (Diabetes/HTN/COPD/CHF) (HLACAFAA)

Keywords

• Care technology platform
• Healthcare domotica
• Elderly care monitoring
• Disability care solutions
• Home care technology

Headquarters

HQ city

Nuenen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Technology as a Service (Zorg als een service): Organizations pay for consumed services rather than investing in technology (hardware). Viedome provides hardware, software, and connections needed, with payment based on consumed services. This hosted model includes the VieProApp and system hosting from Viedome's own datacenter.
2. Hardware and Software Solutions: Sale and installation of healthcare domotica systems including sensors, cameras, alarm buttons, and epilepsy detection equipment. Includes ongoing maintenance and service.
3. Consulting and Implementation Services: Services include needs analysis, system design, installation, staff training through Viedome Academy, and ongoing support. Strategic partnership approach with healthcare organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

Viedome is an open care technology platform that connects sensor-based monitoring, intelligent client-centered care scenarios, alarming, and communication into a unified system for healthcare organizations. It integrates hardware (sensors, the Smart Viedome Sensor, VieConnector hub, NFC-tags), software (VieProApp, Viedome Report, service portal), and modular care solutions (acoustic monitoring, camera surveillance, fall detection, epilepsy detection, personal alarming, wander detection) for elderly care, disability care, and home care providers.

Product overview

Viedome is an open care technology platform developed by Mextal B.V. (a subsidiary of TKH Group) that unifies sensor-based monitoring, alarming, communication, and reporting into a single system for healthcare organizations. The platform architecture integrates hardware (sensors, the Smart Viedome Sensor SVS, VieConnector hub, NFC-tags, NightWatch wearable), software modules (VieProApp, VieDome Security App, Viedome Report/Managementtool 2.0, serviceportaal, Viedome Community), and service offerings (Viedome Academy, Viedome Persona methodology, strategic consulting on digital transition). Care monitoring add-ons include: persoonsalarmering (personal alarming), akoestische bewaking (acoustic monitoring), cameratoezicht (camera surveillance), uit-bed-signalering (bed exit detection), valdetectie (fall detection), epilepsiesignalering (epilepsy detection), actieve and passieve dwaaldetectie (wander detection), leefcirkels (life circles/geofencing), digitale toegang (smart door access), structuurondersteuning (structure support), and Specials (custom solutions). The platform supports cloud, on-premises, or hybrid deployment from Viedome's own twin data center in the Netherlands.

Differentiator

Problem solved

Functional benefit

Products and services

• Viedome Platform (open zorgtechnologie platform) An open care technology platform that connects client-centered care scenarios, sensor monitoring, alarming, and communication into a unified system for healthcare organizations serving elderly, disability, and home care clients.
• VieProApp A smartphone app serving as the primary interface for care workers to receive notifications, communicate with clients, control domotics, and manage care scenarios. Integrates group calling, sequential call chains, and NFC-based room control.
• VieDome Security App A mobile app that secures caregivers with a single button press on a paired alarm device (keychain, alarm button), alerting colleagues or an alarm center. Shows who triggered the alarm and their location, with optional voice/video connection.
• Beeldzorg Video calling functionality within Viedome enabling clients to communicate with care providers, family, and social networks. Also supports remote health monitoring (vital functions) for home care applications.
• Viedome Report (Managementtool 2.0) A web-based analytics and reporting module that processes logged sensor and alarm data. Allows users to create custom reports, dynamic charts, and dashboards to identify shifts in care demand and adjust monitoring settings accordingly.
• VieConnector A care device (zorgtoestel) with analog or online connectivity, serving as a central hub within the Viedome platform. Used in home care environments for personal alarming, with support for necklaces, smartphones, or care watches.
• NFC-tags Near-field communication stickers and labels that work with the Viedome App on a smartphone, used to automate routine actions such as temporarily disabling room monitoring during care provision and auto-unlocking doors.
• Smart Viedome Sensor (SVS) Latest-generation smart sensor enabling third-generation audio and video detection. Divides room into multiple detection zones and detects deviations from normal situations while filtering environmental disturbances. Generates anonymous snapshots and short audio/video fragments on alarm.
• NightWatch Epilepsy Monitoring A wearable armband that monitors heart rate and movement during sleep to detect severe epileptic seizures. Alerts are routed through the VieDome system to care staff or the care center via the VieProApp.
• Persoonsalarmering (Personal Alarming) Active personal alarm system with wireless neck and wrist transmitters. Includes intramural room-level and building-wide alarming, and home care equipment including VieConnector, necklaces, smartphones, and care watches.
• Akoestische bewaking (Acoustic Monitoring) Audio monitoring via wireless room units, VieConnector, and smart sensors using sound intensity detection and time-duration filtering. Reduces false alarms by over 50% by combining multiple detection parameters.
• Cameratoezicht (Camera Surveillance) Video monitoring solution using Smart Viedome Sensor (SVS) for third-generation detection. Divides room into detection zones, filters environmental noise, and generates anonymous snapshots on alarm.
• Uit-bed-signalering (Bed Exit Detection) Passive monitoring solution detecting when a client leaves their bed using sensor technology. Can be combined with toilet detection and time-based scenarios to reduce false alarms.
• Valdetectie (Fall Detection) Fall detection using wearable devices (armbands or care watches with integrated fall detection) or smart home sensors that register unexpected rapid movements and send alerts to care staff or the care center.
• Epilepsiesignalering (Epilepsy Detection) Detection and alerting system for epileptic seizures, including active alarming via personal alarm buttons and passive alarming via bed mats or armbands with sensors that detect heavy movements associated with seizures.
• Passieve dwaaldetectie (Passive Wander Detection) Outdoor wander detection using GPS trackers to create virtual fences (geofencing) around living areas or homes. When a resident crosses a defined boundary, an alarm is generated and sent to a care worker.
• Actieve dwaaldetectie (Active Wander Detection) Indoor wander detection using small wireless Bluetooth locators. Pressing an alarm button triggers location lookup. Building-wide Bluetooth networks with wrist transmitters enable continuous location tracking via app.
• Leefcirkels (Life Circles / Geofencing) Identification and positioning alarm transmitter for residents who move freely in care facilities. Creates individually configurable safe zones. On alarm, displays client name, room number, and physical position on the care worker's smartphone.
• Digitale toegang (Digital Door Access) Smart door access solution for home care, replacing physical key safes (150,000+ in use in Dutch home care). Clients keep their own keys while home care staff can always access when needed. Integrated with Viedome platform and supports NFC-tag-based entry.
• Structuurondersteuning (Structure Support) Scheduled and recurring alert system for independently living clients. Supports daily routines including waking, bedtime, meals, drinking, washing, and medication reminders. Can be linked to client-centered care scenarios for personalized notifications.
• Viedome Community Community platform for independently living clients to reduce isolation, involve family and volunteers in the care process, and enable remote guidance. Features joint activity planning, information exchange, care alarming, and connections between local parties.
• Serviceportaal Online self-service portal enabling registered users to report faults to Customer Care, request changes, and submit service requests. Includes a ticketing system with 24/7 online access and real-time status tracking.
• Viedome Academy Educational platform providing manuals, whitepapers, animations, videos, podcasts, and knowledge articles about Viedome. Includes online training materials for care staff adopting the Viedome system.
• Technology as a Service (Zorg als een service) Managed service model where organizations pay for consumed services rather than investing in technology. Viedome provides hardware, software, and connections needed, with payment based on consumed services. Includes VieProApp and system hosting from Viedome's own datacenter.

Quantifiable outcome

• More than 50% reduction in unwanted false alerts through acoustic monitoring
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability6 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core partnership.

• NightWatchcore partnershipTechnology or IntegrationNightWatch is a wearable armband that monitors heart rate and movement during sleep to detect severe epilepsy seizures. Developed by Dutch neurologists, it integrates with the Viedome system for immediate alerts to healthcare workers. Also developed a mobile set for home use combining VieConnector, camera, NightWatch, and security router.
• Cosiscore partnershipStrategic or Co-development PartnerCosis provides care for vulnerable people with intellectual and/or psychological disabilities in Drenthe and Groningen. Partnership involves implementing open healthcare technology and client-centered care scenarios, transforming from care alarming to care support. Collaboration includes detailed roadmap, persona development, and staff training through Viedome Academy.
• NFX (Nuenen Fiber Exchange)core partnershipTechnology or IntegrationNFX is a carrier-neutral twin datacenter meeting highest quality standards in the Netherlands, specialized in hosting healthcare applications. Viedome servers are hosted from NFX, providing co-location, virtual servers, virtual backup, data storage, and hosting services with optimal security.
• OROcore partnershipStrategic or Co-development PartnerORO is a care provider for people with intellectual disabilities in the Peel region with approximately 80 locations. Uses Viedome for client-centered care, with weekly meetings to discuss technology developments and specific care cases. Integration of NightWatch for epilepsy monitoring.
• SOVAKcore partnershipStrategic or Co-development PartnerSOVAK is a healthcare organization that developed a triangle model for implementing camera surveillance, involving day/night care workers, advisors, and client representatives. Partnership includes implementing Viedome platform with client-centered care scenarios, with staff only receiving alerts when something is really wrong.
• Elvercore partnershipStrategic or Co-development PartnerElver is a care organization that uses client-centered care scenarios in partnership with Viedome. Collaboration featured in the Help! De zorg podcast series discussing benefits for clients and healthcare workers.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TeleAlarm: Swiss/German provider of telecare and personal emergency response systems with significant European footprint. Closely comparable in personal alarming, home care, and nurse call integration.
• Ascom: Swiss-listed provider of healthcare communication and mobile workflow solutions, including nurse call systems and clinical alerting. Direct competitor in care-facility alarm routing and mobile caregiver workflows.
• Tunstall Healthcare: UK-based telehealth and remote patient monitoring provider serving elderly and vulnerable populations across Europe. Directly comparable in care-domotics, telecare, and integrated alarm platforms for residential and home care.
• Essence SmartCare: Israel-based provider of telecare and remote monitoring solutions for elderly and independent living. Competes in the same remote monitoring, fall detection, and aging-in-place categories as Viedome.
• Legrand Care (formerly Verklizan): European telecare/RPM platform provider with strong Netherlands presence through Verklizan. Comparable as an open-platform digital care solution serving elderly and home care segments.

Broad incumbents

• Philips (Healthcare): Global healthcare technology incumbent offering RPM, telehealth, and senior care solutions as part of a broader Connected Care portfolio. Overlaps with Viedome in remote monitoring and care coordination but operates at vastly greater scale.
• Nedap: Dutch technology company with a healthcare division providing electronic health records and domotics for the Dutch care market. Comparable as a Dutch-domestic incumbent in care technology, though broader in scope.

Regional players

• Caretech UK (Appello): UK-focused provider of digital telecare and dispersed alarm monitoring for housing and care. Comparable in dispersed alarm, monitoring, and platform-led telecare, but primarily serving the UK housing-with-care segment.

Emerging players

• Sensara: Netherlands-based remote monitoring and fall-detection technology provider focused on independent living. Comparable niche in elderly monitoring but with a more consumer/retail go-to-market orientation.
• VitalConnect: US-based RPM platform with wearable biosensors and remote monitoring for chronic and post-acute care. Comparable in remote patient monitoring architecture and care scenario automation, though primarily US-focused.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xinstagram.com/viedome_by_mextal
• YouTubeyoutube.com/user/viedome
• Facebookfacebook.com/viedome
• LinkedInlinkedin.com/company/viedome-zorg
• Instagraminstagram.com/viedome_by_mextal

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viedome