Red Cap Business Solutions

What Red Cap Business Solutions does

Red Cap Business Solutions is a privately held nearshore business process outsourcing (BPO) firm that provides dedicated talent acquisition coordinator teams to US-based staffing companies and temp agencies. Founded in 2020 and headquartered in Gladstone, Michigan, the company delivers services from Bolivia, marketing itself as a cost-advantaged alternative to in-house talent acquisition departments with the headline claim of 'cutting costs in half.' Its core offering is an omni-channel, multi-channel recruitment engagement service that combines call-based outreach with candidate engagement optimization, improved call scripts, structured training, and management oversight, designed to plug into the client's existing technology and processes. The company operates on quote-based, multi-year managed-services contracts with team sizes that scale from 1 to 18 or more recruiters per client based on hiring volume; a single case study client ramped from one coordinator at 20 hours per week to an 18-person team at 470 hours per week over roughly 18 months.

The business is founder-led by CEO Derren Patterson (MBA, 10+ years of management experience) and COO Federico Fortun (12+ years of operations experience from a tourism background), with no disclosed external funding, partnerships, acquisitions, or institutional investors. Customer concentration is narrow: the only named reference customer is a single Temp Agency case study, and the company targets a focused vertical of staffing and temp agencies while also identifying a secondary segment of companies with general hiring growth needs. Go-to-market is sales-led and content-driven, with the website and a single detailed case study carrying the bulk of commercial proof, and no public pricing, awards, patents, certifications, or AI/technology capabilities are disclosed.

Name

Red Cap Business Solutions

Legal name

Red Cap Business Solutions

Website

https://redcapbusinesssolutions.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Red Cap Business Solutions is a Michigan-headquartered nearshore BPO firm that provides dedicated talent acquisition coordinator teams to US staffing and temp agencies, delivering omni-channel recruitment outsourcing from Bolivia on multi-year managed-services contracts.

Ownership category

akta.pro rank

Product category

Recruitment Process Outsourcing

NAICS

Telephone Call Centers (56142), Business Support Services (5614)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Enterprise RPO (End-to-End Program Management) (BPACABAA)

akta.pro secondary industry

Global / Multi-Country RPO (BPACABAE)

Keywords

• Nearshore BPO services
• Talent acquisition outsourcing
• Recruitment process outsourcing
• Staffing agency support
• Candidate engagement services

Headquarters

HQ city

Gladstone

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Nearshore BPO Talent Acquisition Services: Provides dedicated talent acquisition coordinators to staffing and temp agencies as an outsourced managed service. Operates as a nearshore solution providing professional staff who work with clients' existing technology and processes. Revenue generated through staffing/outsourcing fees based on team size and hours worked.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Red Cap Business Solutions is a nearshore BPO (Business Process Outsourcing) company that provides dedicated talent acquisition coordinators to staffing agencies and temp agencies. The service delivers omni-channel candidate engagement, multi-channel recruitment strategies, and end-to-end recruitment process management to fill client benches faster, cut talent acquisition costs, and improve candidate experience. Teams are embedded into client operations, working with the client's existing technology and processes, and can scale from a single coordinator up to 18+ staff members.

Product overview

Red Cap Business Solutions operates as a nearshore BPO (Business Process Outsourcing) company offering a single unified service: omni-channel talent acquisition and recruitment process outsourcing. Their core offering combines multi-channel candidate engagement strategies with operations management to help staffing agencies and temp agencies increase hire rates, improve candidate experience, and reduce talent acquisition costs. The service is delivered by trained talent acquisition coordinators who work with client processes and technology.

Differentiator

Problem solved

Functional benefit

Products and services

• Nearshore BPO Talent Acquisition Services Omni-channel talent acquisition and candidate engagement services that provide dedicated, trained talent acquisition coordinators to staffing firms and temp agencies. The service combines multi-channel outreach strategies, improved call scripts, candidate engagement optimization, and recruitment process management to increase hire rates, lower cost per hire, and reduce time to hire for clients.

Quantifiable outcome

• 100% increase in candidate engagement
• +7 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators10 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Alexander Mann Solutions: Global RPO and talent acquisition consultancy providing end-to-end managed-service recruiting. Directly comparable to Red Cap in delivering dedicated recruitment teams to clients, but at much larger enterprise scale and with broader geographic and industry coverage.
• Concentrix: Major global BPO and customer experience provider with nearshore delivery in the Americas and extensive operations across the Philippines, India, and Latin America. Comparable to Red Cap as a nearshore BPO operator, though serving primarily enterprise clients and covering broader non-recruiting verticals.
• Cielo: Global leader in Recruitment Process Outsourcing (RPO) delivering end-to-end talent acquisition for enterprise clients across multiple verticals. Compares to Red Cap as a scaled RPO incumbent offering managed-service TA delivery, though at significantly larger scale and broader geographic footprint.
• Korn Ferry: Global organizational consulting firm with significant RPO and talent acquisition services practice. Comparable to Red Cap as a managed-service TA provider, but operating across executive search, RPO, and broader HR consulting with substantially greater scale and brand recognition.
• Randstad Sourceright: RPO and talent solutions arm of Randstad, one of the world's largest staffing companies. Directly comparable to Red Cap's value proposition of outsourced managed-service TA, but operating globally with proprietary technology and across all major RPO verticals including staffing agencies.
• Teleperformance: One of the world's largest nearshore/offshore BPO providers operating across the Americas, Asia, and Africa with thousands of seats. Comparable to Red Cap's nearshore BPO delivery model (Bolivia-based delivery for US clients), though Teleperformance serves a much broader customer base and handles non-recruiting BPO verticals.
• Foundever (formerly Sitel/IBEX): Large global BPO and customer experience provider with significant nearshore operations across Latin America (including Colombia, Peru, and Bolivia region). Comparable to Red Cap as a nearshore BPO operator in Latin America delivering dedicated teams to US clients, though at much greater scale and broader service scope.
• TTEC Holdings: Large global customer experience and BPO company with nearshore/offshore delivery capabilities across the Americas, Philippines, and Africa. Comparable to Red Cap as a nearshore BPO provider offering dedicated outsourced teams, though at significantly larger scale and primarily focused on customer experience rather than talent acquisition.

Direct peers

• Helpware: US-headquartered nearshore BPO provider with delivery hubs in Eastern Europe, Latin America, and the Philippines offering outsourced support teams. Directly comparable to Red Cap in delivering dedicated nearshore teams to US clients across customer support, content moderation, and back-office functions, including recruiting support.
• Wing (Cofactor): Nearshore BPO provider offering dedicated offshore assistants and operational support to US companies. Directly comparable to Red Cap in delivering dedicated nearshore teams for specific business functions (sales, operations, recruiting support), with similar target market of US SMB/mid-market companies seeking cost arbitrage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Red-Cap-Business-Solutions-61572797305820
• LinkedInlinkedin.com/company/red-cap-business-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Red Cap Business Solutions