Rapport Guest Services

Name

Rapport Guest Services

Legal name

Rapport Guest Services

Website

https://rapportservice.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Rapport Guest Services is a UK-headquartered, Compass Group-owned boutique provider of fully managed front-of-house and workplace guest services to FTSE 250 and other large corporate clients across eight countries on four continents.

Ownership category

akta.pro rank

Product category

Corporate Guest & Workplace Services

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Reception, Front Desk & Visitor Management (IMAIALAB)

akta.pro secondary industry

Venue & Facility Reservations (Private Rooms, Event Spaces) (HSACALAJ)

Keywords

• Corporate guest services
• Managed front-of-house
• Workplace concierge services
• Corporate reception management
• Guest experience services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Managed Guest & Workplace Services: Rapport provides fully managed front-of-house and back-of-house guest services to corporate clients. Services include reception, concierge, client meeting room management, community manager, workspace and floor coordination, switchboard and other call services. Revenue is generated through contractual agreements with corporate clients, typically on a per-site or per-service managed fee basis.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Rapport Guest Services provides fully managed front-of-house and back-of-house guest services to corporate clients. Services include reception management, concierge, client meeting room management, community management, workspace and floor coordination, and switchboard and call services, delivered by full-time, trained 'ambassadors' physically embedded within client offices on bespoke contractual arrangements.

Product overview

Rapport Guest Services is a boutique, multi-award winning provider of guest and workplace services operating on four continents. The company offers a unified platform of fully managed front of house and back of house guest services, including Reception Services, Concierge Services, Client Meeting Room Management, Community Manager Services, Workspace and Floor Coordination, and Switchboard and Call Services. Their network of trained 'Ambassadors' delivers these integrated services to FTSE 250 clients and other corporate organizations, creating memorable experiences for guests, clients, and employees. The services are delivered through dedicated ambassadors positioned within client offices, with full-time employment and comprehensive training programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Reception Services Full-service front-of-house reception management for corporate clients, including greeting visitors, managing check-ins, and creating first impressions for guests and employees.
• Concierge Services Professional concierge services providing personalised assistance to clients and their guests, enhancing the overall experience within corporate environments.
• Client Meeting Room Management Comprehensive management of client meeting spaces including scheduling, setup, AV support, and ensuring seamless meeting experiences for corporate clients.
• Community Manager Services Community management for workspace environments, fostering positive interactions among occupiers and creating cohesive workplace communities.
• Workspace and Floor Coordination Coordination of workspace operations including floor management, facilities support, and ensuring smooth daily operations across client sites.
• Switchboard and Call Services Professional telephone and switchboard services handling inbound calls, message taking, call routing, and providing first-point-of-contact excellence for corporate clients.
• Fully Managed Guest Services Comprehensive, fully managed front and back of house guest services encompassing all aspects of reception, concierge, and workplace support under a single bespoke service agreement for large corporate clients.

Quantifiable outcome

• Staff turnover is only 1/3rd of the hospitality industry average
• +3 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• Compass GroupcoreStrategic or Co-development Partner · 1 January 2012Rapport Guest Services is a brand within the Compass Group family. Restaurant Associates is its sister company. Being part of Compass Group provides Rapport with access to the parent company's enterprise client network and corporate relationships, facilitating client acquisition and market expansion.
• Restaurant AssociatescoreStrategic or Co-development PartnerRestaurant Associates is Rapport's sister company, both part of the Compass Group family. The two brands collaborate on joint initiatives including the 'Inclusivi-Tea' event and shared participation in Pride in Food.
• West Lea SchoolcoreStrategic or Co-development PartnerRapport partners with West Lea School, which runs a Supported Internship Programme for 16–24 year-olds with Special Educational Needs or an Education and Health Care Plan. Many students have found opportunities within Rapport contracts. Rapport also supports West Lea through charity fundraising events including the Cycle to Inspire challenge and the 'Night of Inspiring Change' event.
• Down Syndrome IrelandcoreStrategic or Co-development PartnerRapport has partnered with Down Syndrome Ireland to provide work experience and employment opportunities for people with Down Syndrome through their Ability Programme. Rapport has placed individuals within contracts in Dublin and partnered on the 'Empowering Futures' panel event with Accenture UK & Ireland.
• The Wildlife TrustsminorStrategic or Co-development PartnerRapport supports The Wildlife Trusts through charity fundraising. Funds raised support hands-on volunteering opportunities for ambassadors via their Wild Workdays and educational Lunch and Learns in partnership with local trusts.
• Accenture UK & IrelandcoreStrategic or Co-development PartnerRapport partnered with Accenture UK & Ireland and Down Syndrome Ireland to host the 'Empowering Futures with Down Syndrome Ireland' panel event in Dublin, bringing together over 60 attendees including business leaders, advocates, and community members.
• myGworkminorStrategic or Co-development PartnerMichael Cerasi, Head of DEI at Rapport, previously worked with myGwork as Senior Customer Success Manager within the myGwork partnership. This connection informed his hiring at Rapport in 2025 to lead DEI strategy.
• West Lea School — Supported Internship ProgrammecoreStrategic or Co-development PartnerExtended partnership providing paid work experience and employment opportunities for young people with SEND (Special Educational Needs and Disabilities). Samuelle was placed through this programme and is now employed at one of Rapport's client sites. Lana also secured a permanent role through this partnership.
• Step Inside GroupminorImplementation/ SI/ Consulting PartnerStep Inside Group, led by leadership and wellbeing expert Charlotte Wiseman, delivered an engaging workshop at Rapport's inaugural Thrive in 25: Mental Health First Aider Forum, focusing on how to support others in practical and meaningful ways.
• Circle CollectiveminorStrategic or Co-development PartnerRapport partners with Circle Collective to support individuals who may need additional assistance to take the next step in their careers, focusing on social mobility and providing access to meaningful career opportunities.
• East London Business Alliance (ELBA)minorStrategic or Co-development PartnerAbbie Livesey works closely with ELBA, which helps build the connection between business and the community.
• National Autistic SocietyminorStrategic or Co-development PartnerRapport supports the National Autistic Society through fundraising activities including the 'Super 7' challenge during World Autism Awareness Week. Rapport also produces podcasts with West Lea School and Haringey Mencap on autism awareness.
• Positive EastminorStrategic or Co-development PartnerRapport supports Positive East, a charity providing education, support, and resources to individuals impacted by HIV/AIDS. Rapport's team participated in the London Red Run 2024 to raise funds for the organisation.
• LandAidminorStrategic or Co-development PartnerAbbie Livesey championed and raised over £5,000 for the charity LandAid.

Scale indicators7 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Atalian Servest: International facility services provider with strong UK presence delivering reception, concierge, and workplace services to corporate clients. Directly comparable to Rapport in service mix, UK enterprise customer base, and managed services model.
• ISS A/S: Danish-headquartered global facility services provider offering workplace, reception, and front-of-house services to enterprise clients. Directly comparable in service scope (reception/concierge), customer profile (large corporates), and international multi-country delivery.
• Sodexo: Global food services and facilities management company operating corporate reception, concierge, and workplace experience services across multiple geographies. Directly comparable to Rapport in scope, customer base (large corporates), and managed services delivery model.
• Mitie: UK-listed facilities management and professional services company providing workplace services including reception and front-of-house support to enterprise clients. Directly comparable in UK-centric delivery and managed services scope.
• OCS Group: International facilities services company with significant UK presence delivering cleaning, security, catering, and workplace/reception services. Comparable to Rapport in managed workplace services for large corporate clients across multiple geographies.

Broad incumbents

• Compass Group: Rapport's parent company and one of the world's largest contract foodservice and support services groups. Operates broader support services across many verticals; Rapport is a specialized front-of-house and workplace services brand within the Compass portfolio.
• Aramark: Large global contract services company providing food, facility, and uniform services to enterprises, including workplace and front-of-house offerings. Broader portfolio than Rapport but overlapping in managed corporate guest and workplace services for large customers.
• CBRE Group: Global commercial real estate services firm with a facilities management business serving corporate occupiers with workplace experience and front-of-house services. Overlaps with Rapport in corporate workplace experience but operates within a much broader real estate services portfolio.
• Cushman & Wakefield: Global commercial real estate services firm offering workplace experience and facilities management to corporate occupiers. Comparable to Rapport in workplace experience positioning for large corporate clients, though delivered as part of a much broader real estate advisory portfolio.

Emerging players

• Sodexo Live!: Hospitality and event services arm of Sodexo focused on premium guest experiences at venues and events. Adjacent rather than directly competing, but comparable in its focus on high-touch guest services and concierge-style delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/RapportService
• LinkedInlinkedin.com/company/rapport-guest-services
• Instagraminstagram.com/rapport_guest_services

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rapport Guest Services