Tutkimustalo Servitium

What Tutkimustalo Servitium does

Tutkimustalo Servitium is a privately held Finnish research services firm founded in 2018 and headquartered in Lappeenranta, Finland. The company offers online survey-based customer, employee, and market research services for organizations, positioning itself as a provider of structured feedback collection across three core use cases: customer experience/experience management, employee engagement, and market research. Operationally, this is a service-based business where the company likely designs, distributes, and analyzes online surveys on behalf of organizational clients, though the underlying survey platform, analytical tooling, and methodology stack are not disclosed in the source data.

The firm's footprint is micro-scale, with a reported headcount of 1-10 employees and no disclosed office locations beyond its Lappeenranta base. No detailed product breakdown, pricing structure, GTM motion, customer segments, or named clients are present in the available data, and the company's primary web presence (servitium.fi) renders only a loader/verification page during the source's data collection pass. There is no evidence of fundraising, partnerships, leadership team disclosures, app-based delivery, or AI/ML-augmented capabilities, which collectively suggest a small, privately operated B2B services entity rather than a venture-backed or platform-led business.

Name

Tutkimustalo Servitium

Website

https://servitium.fi

Company type

Private

Founded year

2018

Headcount range

1–10 employees

Short description

Tutkimustalo Servitium is a privately held Finnish research firm founded in 2018 in Lappeenranta, offering online survey-based customer, employee, and market research services to organizations with a 1-10 employee micro-scale operation.

Ownership category

akta.pro rank

Product category

Market Research Services

NAICS

Marketing Research and Public Opinion Polling (541910), Marketing Research and Public Opinion Polling (54191)

akta.pro primary industry

Survey, Panel & Fieldwork Services (BPAHALAJ)

Keywords

• Market research services
• Online survey research
• Customer experience research
• Employee survey research
• Consumer insights research

Headquarters

HQ city

Lappeenranta

HQ country

Finland

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D

Core offering

Tutkimustalo Servitium provides online survey-based customer, employee, and market research services. The firm designs and runs survey programs to gather feedback and insights for organizational clients in Finland. Its offerings span customer experience, employee engagement, and broader market/consumer research delivered via online survey methodologies.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Research Surveys
• Employee Research Surveys

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Expansion highlights1 record

Direct peers

• Norstat: Nordic-headquartered data collection and market research firm operating an online panel across the Nordics, providing consumer and B2B survey research — comparable to Servitium in online survey methodology and Nordic SMB/enterprise client base.
• Questback: Nordic-headquartered experience management and employee/customer survey platform — directly comparable to Servitium in survey-based CX/EX research delivery and overlapping heavily in Nordic SMB and enterprise customer segments.
• Bilendi: European-based panel and market research technology provider offering online survey-based research services across multiple European markets including the Nordics — directly comparable to Servitium in online survey methodology and SMB-to-mid-market client positioning.
• Taloustutkimus: A long-established Finnish market research firm offering survey-based consumer, customer and employee research across Finland and the Nordics — directly comparable to Tutkimustalo Servitium in geography, research methodology, and target client segments.

Emerging players

• InMoment: Customer experience and Voice-of-Customer platform combining survey technology with analytics — overlaps with Servitium on the customer feedback side of its offering but operates as a software-led platform rather than a services firm.
• Cint: Global panel-management and insights exchange platform that powers survey-based research for many smaller firms — comparable to Servitium in survey delivery infrastructure and serves the same end-clients either directly or through partners.

Broad incumbents

• NielsenIQ: Global consumer insights and market research company with Finnish operations — overlaps with Servitium on consumer and customer research, though NielsenIQ's scale, panel assets, and retail measurement capabilities dwarf a sub-10-person local firm.
• Kantar: One of the world's largest market research and insights firms with deep operations in Finland and the Nordics — overlaps with Servitium on customer, employee, and brand research but operates at global scale with proprietary panels and analytics platforms.

Others

• Ipsos: Global market research and survey-based insights firm with significant Nordic presence — competes for the same customer, employee, and brand tracking budgets as Servitium but at vastly greater scale and with proprietary data assets.

Regional players

• IRB Research: Finnish-based market research firm offering consumer and customer survey research primarily within Finland — directly comparable to Servitium in geography, methodology, and target client profile, representing the closest head-to-head competitive overlap.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat1 record

Key risks4 records

Key highlights3 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tutkimustalo Servitium