What Rezosocial does

RézoSocial SAS is a Paris-headquartered, privately-held social insertion company founded in July 2013 by Idriss Bennani, operating as a dual-throat business combining managed IT services with specialized social-accompaniment software for the French Économie Sociale et Solidaire (ESS) sector. Its product portfolio centers on Siham, a Linux-based SaaS platform for tracking beneficiaries, generating automated ASP (Agence de Services et de Paiement) regulatory reports, harmonizing processes across multi-site associations, and integrating with HRIS, Plateforme de l'Inclusion, Soliguide, and DORA; alongside Sil'ESA (a sister product for Ateliers et Chantiers d'Insertion) and Silesa. A white-label variant of Siham was deployed for Croix-Rouge insertion across 13 establishments serving roughly 2,900 beneficiaries annually. Underlying infrastructure runs on open-source components with Nextcloud-based collaboration tools, HDS-certified health-data hosting, and OVH redundancy, with security including fail2ban, firewall, and anti-DDoS layers. The company also generates revenue from professional training under Qualiopi certification, eligible for OPCO reimbursement.

The go-to-market is sales-led and community-led, combining a direct field sales team with the RESAH public procurement framework (selected October 2025), an active 'Communauté' platform for social workers, and partnerships with sector federations (FAS, Chantier Ecole, FEI Ile-de-France, Emmaüs). Approximately 90% of turnover comes from managed IT services (infogérance: helpdesk, fleet maintenance, cybersecurity, audits) sold to associations, local authorities, and private companies, with the remainder from software subscriptions. The company employs 40 people, of whom 50% are in professional insertion pathways, and reports a 94% client satisfaction rate (91% specifically for IT services). Around 350+ organizations are active clients with an average tenure of five years, including Fondation des Femmes, Secours Catholique, Centre d'action sociale de la Ville de Paris, Département de Seine-et-Marne, and Solthis (a six-country African NGO contract signed March 2024 representing RézoSocial's first international engagement). The December 2024 move to a 297m² headquarters in Paris 20th, rated 'Très satisfaisante ++' by Banque de France in 2025, indicates a company scaling within a defensible ESS niche while maintaining financial discipline.

Name

Rezosocial

Legal name

RézoSocial SAS

Website

https://rezosocial.com

Company type

Private

Founded year

2013

Operating status

Operating

Short description

RézoSocial is a Paris-based social insertion company that sells managed IT services (infogérance) and proprietary social-accompaniment SaaS (Siham, Sil'ESA) to French associations, local authorities, and ESS actors, with half of its 40-person workforce in professional insertion pathways.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Social Accompaniment Software (Siham, Sil'ESA, Silesa): SaaS subscription model for social accompaniment software. Pricing adapted to consumption based on number of software users and number of beneficiaries accompanied. Customers choose the modules they need. Custom pricing beyond standard modules. Special offer for existing clients transitioning from previous version — all corresponding modules included without loss of service.
2. IT Managed Services (Infogérance): Managed IT services including maintenance of computer fleets, helpdesk/support, system and network administration, cybersecurity, and IT audits. Unlimited calls and emails to support. Delivered remotely or on-site. Revenue represents approximately 90% of company turnover.
3. Professional Training: Training services on software use with Qualiopi certification, enabling clients to get training costs reimbursed through OPCO. Training programs include initiation and advanced courses on Microsoft tools (Excel, SharePoint, collaborative tools) and AI.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

RézoSocial sells two intertwined offerings to associations, ESS actors, local authorities, NGOs and private companies in France: (1) specialized SaaS social-accompaniment software — Siham for tracking beneficiaries and producing automated reports, and Sil'ESA for Ateliers et Chantiers d'Insertion — sold as annual subscriptions, modular per user and per beneficiary; and (2) managed IT services (Infogérance) including helpdesk, fleet maintenance, cybersecurity and free IT audits, which represent approximately 90% of company turnover.\n\n

Product overview

RézoSocial offers a dual product portfolio combining specialized social accompaniment software with managed IT services. The software suite centers on Siham (a SaaS social accompaniment platform for ESS organizations, associations, and social workers) and Sil'ESA (its counterpart for Ateliers et Chantiers d'Insertion), both available as standard or white-label versions. The IT services arm provides managed computer park maintenance, cybersecurity, infrastructure management, and free IT audits. The two offerings are cross-sold to shared clients: software users can add IT services and vice versa, with bundled pricing promotions available.

Differentiator

Problem solved

Functional benefit

Brands

• Siham: Social accompaniment software for tracking beneficiaries, managing files, producing statistics and reports, with connections to business tools.
• Sil'ESA
• Silesa

Products and services

• Siham (Social Accompaniment Software) A Linux-based SaaS social-accompaniment platform for social workers and ESS organizations to track beneficiaries, manage dossiers, generate statistics and automated reports, facilitate multi-stakeholder communication, and pilot activity through dashboards — with integrations to Plateforme de l'Inclusion, HRIS, Soliguide and DORA, and optional white-label branding.
• Sil'ESA (ACI Monitoring Software) A SaaS platform specifically designed for Ateliers et Chantiers d'Insertion (ACI) to track workers, manage insertion pathways, produce statistics and reports, and coordinate with partner structures — part of the same software family as Siham with shared infrastructure.
• Infogérance (Managed IT Services) Managed IT services covering proactive computer-park maintenance, security audits, inventory management, infrastructure administration, cybersecurity, and unlimited-helpdesk support delivered remotely or on-site throughout France — representing approximately 90% of company turnover.
• Audit Génération RéZo (Free IT Audit) A completely free IT audit (for organizations with up to 30 computers) providing a complete inventory of IT assets, hardware and software assessment, and recommendations — delivered by trainees under supervisor review as part of the professional-insertion training mission.
• Professional Training on Siham and Sil'ESA Qualiopi-certified training sessions for Siham and Sil'ESA users — covering software onboarding, advanced features and best practices — whose costs are eligible for OPCO reimbursement; companion training is also offered on Microsoft tools (Excel, SharePoint, collaborative tools) and AI.

Quantifiable outcome

• 94% overall client satisfaction (2025)
• +7 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Croix-Rouge insertioncoreStrategic or Co-development Partner · 21 March 2026Croix-Rouge insertion, subsidiary of the French Red Cross created in 2011, selected SIHAM software for 13 establishments covering ~2,900 people per year. The project includes process harmonization, collaboration tools, and automated reporting. RézoSocial worked in co-construction with Croix-Rouge teams on the solution design and training.
• CHANTIER EcolecoreStrategic or Co-development Partner · 29 October 2025Partnership with Chantier Ecole to publish the Observatoire des Chantiers d'Insertion (ACI Observatory). Combining RézoSocial's Sil'ESA software data (~200,000 beneficiaries since 2013) with Chantier Ecole's network expertise to produce industry research on insertion pathways and outcomes, shared with policymakers and sector stakeholders.
• RESAH (Réseau des Acheteurs Hospitaliers)coreChannel Partner/ Reseller/ Distributor · 15 October 2025RESAH is a public purchasing central for sanitary, social, and medico-social establishments. They pre-negotiate framework agreements enabling member establishments to procure without lengthy public tenders. RézoSocial was selected through competitive call for managed and proximity IT services. This partnership validates RézoSocial's expertise and pricing, and enables faster contract acquisition across RESAH's 100+ expert buyer network.
• SolthiscoreStrategic or Co-development Partner · 1 March 2024Solthis, international solidarity NGO founded in 2003 with 400+ experts in 6 African countries (Sénégal, Guinée, Mali, Niger, Côte d'Ivoire, Sierra Leone), selected RézoSocial for managed IT services across their African computer fleet. Includes English-language support for Sierra Leone users and strategic IT system reflection. Represents RézoSocial's first international contract.
• Secours CatholiqueminorOthersSecours Catholique (Caritas France), major solidarity association in France and worldwide, is a client of RézoSocial's Siham software. Testimonial featured on the company's news section.
• Dipeeo SASminorOthersDipeeo SAS provides Data Protection Officer (DPO) services for RézoSocial. Contact: [email protected]. Raphael Buchard, Co-Founder of Dipeeo, participated in a client webinar on GDPR obligations following the OVH incident.
• Fondation des FemmesminorOthersWomen's rights foundation that has worked with RézoSocial since August 2021 for IT infrastructure management (infogérance). Client testimonial on the company's homepage.
• Centre d'action sociale de la Ville de ParisminorOthersSocial action center of the City of Paris. Client using SIHAM social accompaniment software with testimonial from Benoit Braud on the company's homepage.
• Emmaüs AlternativesminorOthersEmmaüs Alternatives, social accommodation and insertion organization, uses RézoSocial's software and invited the company to its annual collective artistic event. Testimonial and relationship featured on the news section.
• CIDJ (Centre d'Information et de Documentation Jeunesse)minorOthersYouth information center founded in 1969, selected RézoSocial for IT infrastructure management (infogérance) of its information system in February 2026.
• Paysan UrbainminorOthersUrban farming/insertion organization that partnered with RézoSocial for a collective greening day. Paysan Urbain facilitated team-building through garden construction and planting in RézoSocial's courtyard, mixing all company teams.
• Fédération des Acteurs de la Solidarité (FAS)coreStrategic or Co-development PartnerFAS is a federation of solidarity actors in France. RézoSocial signed FAS's call for mobilization against extreme right policies (2024), and aligns with FAS positions on immigration law. Both organizations share values of inclusion and solidarity. RézoSocial participates in joint advocacy and awareness efforts.
• Fédération des Entreprises d'Insertion (FEI) Ile-de-FrancecoreStrategic or Co-development PartnerRézoSocial co-hosts annual 'vœux' (New Year greetings) event with FEI IDF. FEI President Anne-Sophie de Boulois spoke at the 2025 event. FEI represents insertion companies and insertion work temporary agencies (ETTI), sector of 100,000 people inserted annually.

Scale indicators16 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• AssoConnect: French SaaS platform providing association management software (members, events, donations, accounting). Directly comparable to RézoSocial's Siham/Sil'ESA suite in target customer (French associations and ESS) and core offering (specialized software for non-profits).
• Solidatech: French non-profit initiative offering digital tools (software, hosting, training) at reduced cost to non-profits. Highly comparable to RézoSocial's social-enterprise model and target customers.
• Lumessy: French SaaS for non-profit accounting and management. Comparable to RézoSocial in serving the French association/ESS market with subscription software and complementary services.
• Coaxis: French software vendor specializing in association and social economy management (member management, accounting, grants). Closely aligned to RézoSocial in vertical focus and product category.

Others

• Framasoft: French non-profit promoting free software alternatives and providing tools for associations/ESS. Shares community values and free software orientation with RézoSocial and partners on events, but does not directly compete in commercial SaaS.
• OVHcloud: French cloud and hosting provider, with RézoSocial using OVH for redundant infrastructure. OVH is a supplier/partner relationship rather than a competitor, but its data sovereignty and HDS-aligned offerings shape the addressable market for RézoSocial.

Broad incumbents

• Sopra Steria: Major European IT services and software group with significant French public sector business. Comparable in delivering managed IT services to public sector clients, but with national-scale capabilities.
• Koesio: Major French IT services and document management group serving SMBs and public sector across France. Comparable in IT managed services and public sector client base, but at much larger scale and broader portfolio.
• Devoteam: Large French IT consulting and managed services firm with strong public sector presence. Comparable on the IT services side targeting French public/regulated clients, but operates at significantly larger scale with broader service lines.

Emerging players

• Webassoc: Smaller French SaaS offering website and management tools for associations. Overlaps with RézoSocial in the French association/ESS customer base, though narrower in software scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/r%C3%A9zosocial

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rezosocial