Serviceline.pl
ServiceLine is a Warsaw-based engineering systems integrator that designs, installs, and services integrated low-current security, fire-protection, and ICT infrastructure for Polish ministries, courts, military, municipalities, and enterprise clients, operating under a certified single-partner full-lifecycle model.
- Company typePrivate
- Founded2014
- HeadquartersWarszawa, Poland
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Serviceline.pl does
ServiceLine Sp. z o.o. (Serviceline.pl) is a Warsaw-based engineering systems integrator founded in 2014 that designs, installs, commissions, and services integrated low-current physical-security, fire-protection, and ICT infrastructure for buildings and urban areas in Poland. Its core portfolio spans closed-circuit television (CCTV), access control (SKD), intrusion detection (SSWiN), fire alarm (SSP), voice evacuation (DSO), smoke extraction, perimeter intrusion detection, structured cabling and fiber networks, UPS-backed power, and time-and-attendance (RCP). Architecturally, ServiceLine positions these subsystems as a unified ecosystem rather than standalone installations, connected through a PSIM/SMS (Physical Security Information Management / Security Management System) platform that enables cross-system correlation, BMS integration, and Ministry-of-Justice ZSRK synchronization for court SKD/RCP deployments.
The go-to-market is engineering-led B2B with an initial paid Technical Concept (Koncepcja Techniczna) preceding quotation — a deliberately non-sales motion aimed at enterprise, general contractor, and public-sector buyers. Customers are concentrated in the public sector (Polish ministries, district and appeal courts, the Military Aviation Works in Dęblin, the State Fire Service in Elbląg) and in municipal administrations (Ząbki, Zamość, Kętrzyn, Sochaczew, Praga-Północ, Elbląg, Dąbrowice, Mszczonów), with private-sector references including Panattoni Europe, the Warsaw Municipal Bus Depot, Polska Spółka Gazownictwa, and the Centrum Bankowo-Finansowe Nowy Świat. Revenue is generated through one-time project design-and-installation contracts plus recurring long-term SLA service agreements, especially for legally mandated fire-safety reviews of SSP and DSO systems. The company holds MSW Concession No. L0001/13, classified-information access, CNBOP-PIB, NIMOZ, PIIB, and PISA certifications, plus ISO 9001:2015 and ISO/IEC 27001:2022; together these function as a tender gatekeeper. The firm is privately held under founder/management leadership (CEO/Managing Engineer Daniel Górski and Project Manager Tomasz Domeradzki) with no external funding or parent company disclosed, operating with a small disclosed direct-employee base (1-10) while reporting 1500+ lifetime customers, 20+ court buildings equipped, 90% on-time project delivery, and active delivery across every Polish voivodeship with Mazovian concentration.
Serviceline.pl firmographics
Firmographics- Name
- Serviceline.pl
- Legal name
- ServiceLine Sp. z o.o.
- Website
- https://serviceline.pl
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ServiceLine is a Warsaw-based engineering systems integrator that designs, installs, and services integrated low-current security, fire-protection, and ICT infrastructure for Polish ministries, courts, military, municipalities, and enterprise clients, operating under a certified single-partner full-lifecycle model.
- Ownership category
- akta.pro rank
Serviceline.pl industry classification
Industry- Product category
- Physical Security Systems Integration
- NAICS
- Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621), Computer Systems Design Services (541512)
- SIC
- Services-Engineering Services (8711), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Security Management Platforms Integration (PSIM/SOC, Command & Control) (BPAKAGAH)
- akta.pro secondary industries
- Fire Alarm Systems (Design/Install/Service/Monitoring) (BPABAHAA), Fire Protection Systems Contracting (Sprinklers, Alarms, Suppression) (IMAFALAD), CCTV/Video Surveillance Monitoring & Management (Operations) (BPABAMAH)
Keywords
Where Serviceline.pl is headquartered
LocationHeadquarters
- HQ city
- Warszawa
- HQ country
- Poland
- HQ region
- Europe
Offices1 record
Markets served
Serviceline.pl business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Project-Based System Design and Installation: Design, installation and commissioning of integrated low-current security and teletechnic systems. Revenue generated from project contracts for CCTV, fire safety, access control, and infrastructure. Includes paid Technical Concept (Koncepcja Techniczna) as a precursor to full project execution.
- Long-term Service and Maintenance Contracts: Ongoing service agreements (SLA) providing guaranteed response times for system maintenance, periodic inspections, and upgrades. Especially for SSP and DSO systems requiring legally mandated reviews.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Serviceline.pl product offering
Product offeringCore offering
Serviceline.pl designs, installs, integrates, and services low-current security systems (CCTV, SKD access control, SSWiN intrusion detection, PIDS perimeter protection), fire protection systems (SSP fire alarm, DSO voice evacuation, smoke extraction, SUG fixed extinguishing), and teletechnic infrastructure (structured cabling, fiber optic, UPS) for buildings and urban environments. Each engagement is delivered as a full-lifecycle project from audit and paid Technical Concept through certification and multi-year SLA-based maintenance, with all subsystems unified on a PSIM/SMS management platform.
Product overview
ServiceLine.pl is an engineering systems integrator offering a portfolio of integrated physical security and ICT infrastructure services. The core portfolio comprises low-voltage systems (systemy niskoprądowe), fire protection systems (SSP, DSO, smoke extraction, SUG), electronic security systems (CCTV, SKD, SSWiN, PIDS), structured cabling and fiber optic networks, and a unified PSIM/SMS management platform. These products are designed and deployed as an integrated ecosystem rather than standalone installations — CCTV, SKD, SSWiN, SSP, and DSO are connected through the PSIM/SMS platform for centralized command, automated incident response, and cross-system correlation. The PSIM platform aggregates all subsystems into a single operator interface, while the low-voltage and structured cabling layer provides the network backbone for all connected systems. SKD and RCP share hardware infrastructure, enabling unified access and attendance management. Fire systems (SSP, DSO, smoke extraction) are designed for CNBOP-PIB compliance and integrated with the PSIM platform and BMS for coordinated building response. Equipment is sourced from branded manufacturers including Bosch, Axis, Hanwha, Hikvision, Honeywell, Satel, Roger, Polon, Siemens, Milestone, QNAP, Fortinet, Corning, Cisco, and A-LAN Tec.
Differentiator
Problem solved
Functional benefit
Products and services
- CCTV – IP Video Surveillance (Telewizja Przemysłowa)
Quantifiable outcome
- 90% of projects delivered on time
- +2 more outcomes
Companies that use Serviceline.pl
Customer profileNamed customers18 records
Segments5 records
Ideal customer profiles4 records
Serviceline.pl technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature3 records
Serviceline.pl partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core.
- BoschcoreTechnology partner for security and safety solutions including fire alarm systems (SSP), access control, and video surveillance. Bosch products are used as the primary technology foundation for integrated security systems.
- Axis CommunicationscoreTechnology partner providing IP network cameras and video management solutions for CCTV systems. Axis cameras are integrated into the unified PSIM/SMS security platform.
- Avigilon (Motorola Solutions)coreVideo analytics and IP camera technology partner. Avigilon solutions are used for advanced video surveillance and analytics integration.
- Hanwha TechwincoreWisenet IP camera technology partner providing video surveillance solutions for CCTV installations across industrial and municipal projects.
- HikvisioncoreIP camera and video surveillance technology partner used in CCTV deployments. Selected for its cost-performance ratio in specific project requirements.
- HoneywellcoreFire safety and security technology partner. Honeywell products are used in SSWiN (intrusion detection) and fire alarm systems.
- SatelcorePolish manufacturer of alarm systems (SSWiN) and access control. Satel products are used in intruder alarm and access control installations.
- RogercorePolish access control and time attendance technology partner. Roger products are used in SKD (access control) and RCP (time tracking) systems.
- PoloncorePolish fire alarm system manufacturer. Polon products are used in SSP (fire signaling) and DSO (voice alarm) systems.
- Milestone SystemscoreVideo Management System (VMS) software platform partner. Milestone XProtect is used as the VMS backbone for CCTV deployments.
- CorningcoreFiber optic infrastructure partner. Corning products used for fiber optic backbone (światłowodowy) in teletechnic installations.
- CiscocoreNetwork infrastructure partner for LAN and network equipment in teletechnic installations.
- FortinetcoreNetwork security technology partner for securing teletechnic and CCTV infrastructure.
- QNAPcoreNetwork video recorder (NVR) and storage solutions partner for CCTV recording infrastructure.
- HP EnterprisecoreServer and IT infrastructure partner for CCTV management servers and data center solutions.
- MoxacoreIndustrial networking equipment partner for robust network infrastructure in industrial and municipal CCTV deployments.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Serviceline.pl competitors and assessment
Company assessmentBroad incumbents
- Siemens Smart Infrastructure: Siemens is referenced as a ServiceLine minor partner and operates building security, fire safety, and BMS integration globally. It competes for large fire and security tenders in Poland but lacks ServiceLine's depth in low-current public-sector system integration.
- Hewlett Packard Enterprise (Aruba / Pointnext Security Services): HPE is listed as a ServiceLine technology partner and operates a broad global security and IT infrastructure services portfolio that overlaps with PSIM-adjacent systems integration, though at vastly larger scale and without ServiceLine's Polish regulatory specialization.
- Honeywell Building Technologies: Honeywell is a ServiceLine technology partner for SSWiN and fire systems and competes in the same integrated building security and life-safety space. Its global scale and direct integration services make it a substitute integrator for Polish enterprise and government accounts.
- Bosch Security and Safety Systems: Bosch is ServiceLine's primary fire alarm, access control, and CCTV technology partner and also offers direct integration services. As both supplier and adjacent competitor, Bosch can disintermediate ServiceLine on larger Polish government tenders by offering bundled hardware-plus-services.
- Genetec: Genetec offers Security Center, a unified VMS/ACS/PSIM platform that competes directly with ServiceLine's PSIM/SMS integration value proposition. Genetec's Polish partner network targets the same enterprise, retail, and municipal customers.
- Milestone Systems: Milestone's XProtect VMS is the CCTV backbone ServiceLine deploys. Milestone also offers open-platform video management that integrators can build PSIM on, and it cultivates a competing Polish integrator ecosystem with similar municipal and enterprise credentials.
- Axis Communications: Axis is a ServiceLine core camera and VMS partner and increasingly offers integrated video, access control, and audio solutions. Axis's own partner network of Polish integrators competes for the same municipal and enterprise CCTV deployments.
- Motorola Solutions (Avigilon / CommandCentral): Avigilon (Motorola Solutions) is a ServiceLine video analytics partner and offers its own end-to-end PSIM and video surveillance suites including CommandCentral. Motorola can compete directly for large PSIM tenders in Polish public safety and municipal markets.
Direct peers
- Satel: Satel is a Polish manufacturer of intrusion (SSWiN) and access control equipment and a ServiceLine core partner. While primarily an OEM, Satel and its authorized installer network cover overlapping Polish security integrator territory and could disintermediate ServiceLine on intrusion-heavy tenders.
- Polon-Alfa: Polon-Alfa is a Polish fire alarm (SSP) and DSO manufacturer listed as a ServiceLine partner. Polon's certified installer ecosystem directly competes with ServiceLine for CNBOP-PIB-regulated fire alarm design and installation work on Polish public-sector buildings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Serviceline.pl social profiles
Digital presenceServiceline.pl compliance and trust
Trust signalCompliance6 records
Serviceline.pl financial estimates
Financial estimateRevenue estimate
Valuation estimate
Serviceline.pl leadership team
Management profileNumber of profiles
Profiles2 records
Serviceline.pl funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Serviceline.pl M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Serviceline.pl
What does Serviceline.pl do?
Serviceline.pl designs, installs, integrates, and services low-current security systems (CCTV, SKD access control, SSWiN intrusion detection, PIDS perimeter protection), fire protection systems (SSP fire alarm, DSO voice evacuation, smoke extraction, SUG fixed extinguishing), and teletechnic infrastructure (structured cabling, fiber optic, UPS) for buildings and urban environments. Each engagement is delivered as a full-lifecycle project from audit and paid Technical Concept through certification and multi-year SLA-based maintenance, with all subsystems unified on a PSIM/SMS management platform.
Is Serviceline.pl a public or private company?
Serviceline.pl is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Serviceline.pl founded?
Serviceline.pl was founded in 2014. It employs 1 to 10 people.
Where is Serviceline.pl based?
Serviceline.pl is headquartered in Warszawa, Poland, in the Europe region.
How does Serviceline.pl make money?
Two revenue lines are on record. Project-Based System Design and Installation is the primary driver. The others are long-term Service and Maintenance Contracts.
Who are Serviceline.pl's main competitors?
Broad incumbents on record are Siemens Smart Infrastructure, Hewlett Packard Enterprise (Aruba / Pointnext Security Services), Honeywell Building Technologies, Bosch Security and Safety Systems, Genetec, Milestone Systems, Axis Communications and Motorola Solutions (Avigilon / CommandCentral). Direct peers are Satel and Polon-Alfa.
Does Serviceline.pl have an API?
No public API is recorded for Serviceline.pl.
What industry is Serviceline.pl in?
Serviceline.pl's product category is Physical Security Systems Integration. Its primary akta.pro industry code is BPAKAGAH, Security Management Platforms Integration (PSIM/SOC, Command & Control), with a secondary code of BPABAHAA, Fire Alarm Systems (Design/Install/Service/Monitoring). Its NAICS code is 56162 and its SIC code is 8711.