Re/max Haven Property Management

What Re/max Haven Property Management does

Re/max Haven Property Management (operating as Haven Group Property Management) is a privately held, full-service residential property management firm founded in 2010 and headquartered in Bedford Heights, Ohio. The company serves individual landlords, small investors, and out-of-state and international real estate investors across the Cleveland and Akron metropolitan area, managing a stated portfolio of more than 1,700 homes since inception. Its core offering covers the complete rental lifecycle — marketing, tenant placement, screening, lease execution, rent collection, maintenance coordination, accounting, and owner reporting — supported by an integrated third-party technology stack including AppFolio/Bungalow owner and resident portals, ShowMojo for showing scheduling, Findigs for tenant screening, PetScreening for pet policy enforcement, and MLS syndication to Zillow and Trulia. The firm distinguishes its offering through a Guarantees Package that ties fees to outcomes, including no management fee until rent is collected, a 30-day rental guarantee, a $750 pet damage guarantee, and a satisfaction guarantee with cancel-anytime terms.

Revenue is generated through a mix of recurring monthly property management fees, one-time tenant placement and application fees, mandatory resident benefit packages, setup fees, and pet fees. The company monetizes ancillary revenue through preferred vendor relationships for repairs, snow removal, lawn care, and HVAC services. Real estate brokerage commissions from acquisitions and dispositions for investor clients are earned through an affiliated team, The Azzam Group of RE/MAX Haven Realty, which has executed more than 300 transactions in two years and serves international investors in France, Australia, the UK, Israel, the UAE, and India. The Azzam Group and Haven Group operate as a referral flywheel, channeling investor acquisition and rehab business between brokerage and management. The firm is privately held with no disclosed institutional investors, no parent company, and no public financials; pricing for management fees is quote-based and not publicly disclosed.

Name

Re/max Haven Property Management

Legal name

Haven Group Property Management

Website

https://clevelandmanagement.com

Company type

Private

Founded year

2010

Operating status

Operating

Short description

Haven Group Property Management is a privately held residential property management firm founded in 2010 in Bedford Heights, Ohio, serving individual landlords and investors in the Cleveland and Akron metro area with full-service leasing, tenant placement, rent collection, maintenance, and owner reporting.

Ownership category

akta.pro rank

Product category

Residential Property Management

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131)

SIC

Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340)

akta.pro industry

PRIMARYBPAJAFAB

Single-Family Rental (SFR) Property Management

Business & Public Services/Real Estate Services (Brokerage, Property Management)/Residential Property Management

SECONDARYBPAJAFAA

Multifamily Apartment Property Management

Business & Public Services/Real Estate Services (Brokerage, Property Management)/Residential Property Management

SECONDARYBPAJAFAD

Affordable & Subsidized Housing Property Management (LIHTC, Section 8)

Business & Public Services/Real Estate Services (Brokerage, Property Management)/Residential Property Management

SECONDARYBPAJAFAL

Residential Lease Administration & Tenant Services

Business & Public Services/Real Estate Services (Brokerage, Property Management)/Residential Property Management

Keywords

• Residential property management
• Tenant screening services
• Rent collection
• Rental property marketing
• Real estate investment services

Headquarters

HQ city

Bedford Heights

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Property Management Fees: Ongoing management fees charged to property owners for full-service property management. The company does not collect a management fee until rent is collected from a tenant. Fee structure is not publicly disclosed and is likely negotiated per property or portfolio.
2. Tenant Placement / Leasing Fees: Fees associated with finding and placing qualified tenants, including initial lease-up, tenant screening, and lease preparation. Part of the 'Results Guarantee' model where the company does not get paid until a qualified tenant is secured.
3. Guaranteed Management (Results Guarantee): Under the Results Guarantee, if a tenant fails to pay rent as agreed, the company does not collect a management fee until rent is collected — shielding owners from performance risk.
4. 30-Day Rental Guarantee: If a property is not leased within 30 days, the company provides one month of management free, demonstrating confidence in leasing speed and reducing owner risk.
5. Pet Guarantee Recovery: The company offers a $750 pet damage guarantee for approved pets, payable to vendors. This is effectively a risk-mitigation product for owners that may also generate ancillary service revenue through preferred vendor relationships.
6. Acquisition & Disposition (Real Estate Sales): The Azzam Group of RE/MAX Haven Realty, led by Michael Azzam, assists investors in buying and selling rental properties. The company earns real estate commissions on acquisition and disposition transactions for investor clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

Haven Group Property Management provides full-service residential property management for single-family homes, duplexes, and small multi-family properties in the Cleveland and Akron metro area. Core deliverables include tenant marketing, showing and screening, lease execution, rent collection with online owner distributions, maintenance coordination at pre-negotiated vendor rates, monthly financial reporting, eviction protection, and Lead Safe Certification compliance support. Performance is backed by a Results Guarantee (no fee until rent collected), a 30-day rental guarantee, and a $750 pet damage guarantee.

Product overview

Haven Group Property Management operates as a full-service residential property management company serving the Cleveland, Akron, and Northeast Ohio regions. The core offering is the Standard Property Management Service, which encompasses the complete rental lifecycle including marketing and tenant placement, comprehensive screening, rent collection, property maintenance coordination, and financial accounting with owner portal access. This core service is bundled with a Guarantees Package offering satisfaction, results, rental, and pet damage guarantees. Additional products include specialized services such as tenant screening, rent collection, maintenance services, and accounting—all accessible through AppFolio-based owner and resident portals. The company also offers acquisition and disposition services, an Investor Area with financial calculators, and rehabs/construction project management through The Azzam Group. The product architecture follows a platform-plus-modules model where the core management service is supplemented by add-on tools and specialized offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Standard Property Management Service Full-service residential property management covering initial lease-up, showing and screening, rent collection, timely owner distributions through direct deposit, notice service, monthly statements, online owner portal access, and coordinated repairs and maintenance at pre-negotiated vendor rates. Targeted at residential property owners in the Cleveland and Akron metro area.
• Guarantees Package Collection of service guarantees including Satisfaction Guarantee (cancel anytime without penalty), Results Guarantee (no payment until a qualified tenant is secured), 30-Day Rental Guarantee (one month free if not leased within 30 days under agreed conditions), and Pet Guarantee ($750 toward pet damages beyond the security deposit for approved pets).
• Marketing Services Property marketing including a dedicated leasing specialist, competitive rental market analysis, professional photography and video tours, and online advertising through ShowMojo and local MLS with syndication to major rental sites such as Zillow and Trulia.
• Tenant Screening Comprehensive tenant screening including credit checks, employment verification, debt-to-income ratios, eviction history, criminal history, and previous landlord reference calls, processed through the Findigs platform with ID and income verification.
• Rent Collection Rent collection service with online tenant portal (24/7 access), late fee enforcement, grace periods, reminder notifications, and eviction assistance if needed, with owner distributions made via ACH direct deposit on the 16th of each month.
• Maintenance Services Property maintenance coordination including a resident maintenance request portal, move-in and move-out inspections, vendor management with pre-negotiated rates, and emergency response availability. Optional add-on services include snow removal, lawn care, and annual HVAC service.
• Accounting Services Financial tracking and reporting through an automated web-based accounting system, including owner statements, direct deposit payments, tax statements, 1099s, and annual summaries available through the AppFolio-based owner portal.
• Acquisition and Disposition Services Real estate transaction services for investors including property acquisition and disposition (liquidation), with licensed brokers and agents specializing in investment real estate through The Azzam Group of RE/MAX Haven Realty led by Michael Azzam.
• Free Rental Price Analysis Market analysis tool providing optimized rental value estimates, market condition insights, and cashflow projections for investment properties, used to attract and qualify prospective owners.
• Financial Calculators Online interactive tools including a Rent vs. Sell Calculator, ROI Calculator, and Vacancy Loss Calculator to help property owners evaluate investment decisions and self-qualify as leads.
• Eviction Protection Eviction assistance service that shields property owners from the stress and legal complexity of tenant issues and supports prompt property re-rental.
• Rehabs and Construction Project Management Rehabilitation and construction project management services delivered through The Azzam Group for property renovation and improvement, supporting investors who acquire distressed properties.
• Investor Area Services Investment-focused services including a streamlined acquisition process, rehab project management through The Azzam Group, and international investor support, targeted at domestic and international real estate investors in Northeast Ohio.

Quantifiable outcome

• Over 1,700 homes managed across Cleveland and Akron since 2010
• +5 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

One partnership is on record.

• The Azzam Group of RE/MAX Haven RealtycoreGTM or Marketing PartnerThe Azzam Group, led by Michael Azzam, is a top-performing real estate team affiliated with RE/MAX Haven Realty. The group has been involved in over 300 real estate transactions in the past 2 years and serves both domestic and international investors. Haven Group Property Management works in tandem with The Azzam Group to provide a full-service offering — acquisition, rehab, and management — to real estate investors in the Cleveland and Akron area. The Azzam Group refers investor clients to Haven Group for ongoing property management, creating a mutually beneficial GTM flywheel.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Robinson Realty & Management Group: Regional Cleveland property management and real estate firm serving residential investors. Directly comparable service scope — tenant placement, management, and investor-focused offerings.
• PMI Northeast Ohio: Franchise of Property Management Inc. serving residential investors across Northeast Ohio. Offers a comparable full-service PM stack plus guarantees and competes in overlapping Cleveland suburbs.
• Cleveland Property Management Group: A Cleveland-area residential property management firm serving similar single-family and small multi-family investor clients in Northeast Ohio. Direct competitor for the same landlord base and tenant pool as Haven Group.
• Davey Management: Northeast Ohio residential property manager focused on single-family rentals and small multi-family buildings. Competes head-to-head with Haven Group for Cleveland/Akron landlords and tenants.

Broad incumbents

• Amherst Holdings: Institutional single-family rental operator/manager that vertically integrates acquisition and management at scale. Represents the scaled end of SFR management that Haven Group competes with for investor capital allocation.
• Buildium: Property management SaaS used by many small-to-mid residential PM firms. Represents the broader incumbent technology stack against which Haven Group's tech-enabled service is compared.
• AppFolio: SaaS property management platform powering Haven Group's owner and resident portals. Not a direct PM competitor but defines the technology baseline against which any PM operator's offering is benchmarked.
• Invitation Homes: Largest US institutional SFR owner-operator. Competes for the same investor-owned rental pool in mid-size metros and sets expectations for service quality and tenant experience.
• Zillow Rental Manager: National rental listing and basic PM tooling platform to which Haven Group syndicates listings. A potential disintermediation vector for landlords considering self-management.

Emerging players

• The Azzam Group of RE/MAX Haven Realty: Affiliated investor-focused real estate team that funnels acquisition and rehab business into Haven Group. Functions as both a partner and adjacent competitor for investor-side real estate services in the same Cleveland/Akron market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/ReMaxHavenRLTY
• Facebookfacebook.com/RemaxHavenPMD

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Re/max Haven Property Management