Riverwoods

What Riverwoods does

RiverWoods is a not-for-profit 501(c)(3) organization that operates three Continuing Care Retirement Communities (CCRCs), also marketed as Life Care communities, in New Hampshire: RiverWoods Exeter (the flagship, with three neighborhoods — The Woods, The Ridge, and The Boulders — across 200 acres, founded 1995), RiverWoods Manchester (opened 2015), and RiverWoods Durham (opened 2019, with a Phase 2 expansion adding 55 independent living apartment homes that were fully reserved within 11 days of release). Across the three campuses, RiverWoods delivers a full continuum of care that includes Independent Living, Assisted Living, Memory Support (including the Newfound Lodge household model at Durham), and Nursing Care, with Durham also earning a National Council of Certified Dementia Practitioners Memory Care Seal of Excellence.

The company's underlying "technology" is primarily a real-estate- and care-services platform rather than a software platform: three physical campuses, the planned Exeter Centralized Health Care Center (2026), the new ICON resident portal, Zoom-based 101 info sessions, an external MoneyGauge financial calculator, and supporting tools (Google Analytics, Zoom). Core care delivery relies on credentialed staff, including Certified Dementia Practitioners, SAGECare Platinum-trained personnel for LGBTQ+ cultural competency, and CMS-rated skilled nursing resources.

RiverWoods makes money through two primary streams: (i) one-time entrance fees that secure a resident's place and access to the continuum of care, with structures including a 90% refundable Life Care contract and a Type B Flex contract offering discounted care with flexibility; and (ii) recurring monthly service fees that cover amenities, services, and access to higher care levels, with an additional direct-admission monthly rate for residents entering assisted living, memory support, or enhanced assisted living without an upfront entrance fee. Go-to-market is consultative sales-led: Senior Living Sales Counselors handle phone/web inquiries, conduct campus tours, run Zoom 101 info sessions, and qualify prospects financially via the MoneyGauge tool, with a Priority Plus waitlist used when phases are oversubscribed. Customers are individual older adults and their families across northern New England; the company does not serve enterprise or institutional customers. Financial strength is anchored by a Fitch A- (Stable) credit rating reaffirmed in 2024, placing RiverWoods Exeter in the top 2% of approximately 1,900 CCRCs nationally.

Name

Riverwoods

Legal name

RiverWoods Group and Communities

Website

https://riverwoodsnh.org

Company type

Private

Founded year

1995

Operating status

Operating

Short description

RiverWoods is a New Hampshire not-for-profit 501(c)(3) operating three Continuing Care Retirement Communities (Exeter, Manchester, Durham) that deliver a full continuum of care — independent living, assisted living, memory support, and nursing care — to older adults and their families through entrance-fee contracts and recurring monthly fees.

Ownership category

akta.pro rank

Product category

Continuing Care Retirement Community (CCRC) / Senior Living Services

NAICS

Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Multi-Campus / Regional CCRC Networks (HLADAEAF)

akta.pro secondary industries

Life Plan / Entrance-Fee CCRCs (HLADAEAA), Nonprofit / Faith-Based CCRCs (HLADAEAC)

Keywords

• Continuing care retirement community
• Senior living services
• Assisted living care
• Memory support care
• Independent living community

Headquarters

HQ city

Exeter

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Entrance Fees: One-time entrance fees paid by residents upon joining, with partially refundable options (90% refundable contract mentioned for Life Care communities). These fees provide access to the full continuum of care.
2. Monthly Service Fees: Predictable monthly fees that cover amenities, services, and access to care levels within the community. These ongoing fees represent recurring revenue from the resident base.
3. Direct Admission Healthcare Rates: For residents admitted directly into healthcare levels (assisted living, memory support, nursing care), monthly rates cover care services and access to amenities without requiring a large entrance fee upfront.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

RiverWoods is a not-for-profit family of Continuing Care Retirement Communities (CCRCs) / Life Care communities operating three campuses in New Hampshire (Exeter, Manchester, Durham). The company offers a full continuum of care including Independent Living, Assisted Living, Memory Support, and Nursing Care under one Life Care contract, allowing residents to age in place as their care needs change. Revenue is generated through entrance fees (with 90% refundable options) and monthly service fees, with direct admission also available for those needing higher levels of care without an entrance fee.

Product overview

RiverWoods is a not-for-profit family of Continuing Care Retirement Communities (CCRC), also known as Life Care communities, operating three campuses in New Hampshire: Exeter, Manchester, and Durham. The company offers a full continuum of care under one roof through its core products—Independent Living, Assisted Living, Memory Support, and Nursing Care—allowing residents to age in place without relocating. The three branded communities serve different markets: RiverWoods Exeter (flagship with three neighborhoods), RiverWoods Manchester (country setting near city), and RiverWoods Durham (academic culture near UNH with Phase 2 expansion). Additional services include the Seacoast Dementia Hub for caregiver support, the Seniority Authority educational podcast, and Direct Admission for those needing higher levels of care.

Differentiator

Problem solved

Functional benefit

Brands

• Seacoast Dementia Hub: A community-based resource offering education, community, and support for individuals living with dementia and those who care for them.
• Seniority Authority
• Newfound Lodge

Products and services

• Independent Living Maintenance-free residential living for active, engaged older adults with amenities including fitness classes, art programs, prepared meals, nature trails, gardens, and social activities. Residents enjoy a worry-free lifestyle without home maintenance burdens and have guaranteed access to higher levels of care when needed.
• Assisted Living Personalized assistance with activities of daily living (bathing, dressing, medication management, personal care) while preserving the highest level of independence. Available to residents across all three campuses.
• Memory Support Specialized programming and care for individuals living with dementia or cognitive impairment, delivered by Certified Dementia Practitioners using person-centered approaches. Includes Newfound Lodge at RiverWoods Durham, an innovative household model with 12 private bedrooms and bathrooms.
• Nursing Care (Enhanced Assisted Living and Skilled Nursing) Comprehensive, person-centered skilled nursing care including enhanced assisted living (formerly long-term care nursing) and short-term/skilled nursing services (Medicare) provided seven days a week by compassionate professionals.
• RiverWoods Exeter Flagship community at 10 White Oak Drive, Exeter, NH 03833, with three neighborhoods (The Woods, The Ridge, The Boulders) spanning 200 acres. Offers the full continuum of care on a single campus.
• RiverWoods Manchester Community at 200 Alliance Way, Manchester, NH 03102, offering cultural variety of downtown Manchester within a peaceful, country setting across from a 640-acre Cedar Swamp Preserve. Features cottages and enhanced levels of care.
• RiverWoods Durham Community at 14 Stone Quarry Drive, Durham, NH 03824, adjacent to the University of New Hampshire campus, combining the dynamic RiverWoods lifestyle with academic culture and access to UNH amenities.
• Direct Admission Allows prospective residents to move directly into assisted living, memory support, or enhanced assisted living without going through independent living first. No entrance fee is required; a monthly rate covers care and amenities.
• RiverWoods Durham Phase 2 Expansion Expansion of RiverWoods Durham with 55 new independent living apartment homes across two stand-alone buildings plus a centralized community center, expanding independent living capacity at the Durham campus.
• Centralized Health Care Center at RiverWoods Exeter New state-of-the-art centralized health care center at RiverWoods Exeter combining assisted living, memory support, enhanced assisted living, and skilled nursing services in a small house design with biophilic design elements.
• ICON Resident Portal New resident portal tool being launched across all three RiverWoods communities to integrate aspects of community and resident life in a user-friendly platform.

Quantifiable outcome

• 55 new independent living homes fully reserved in 11 days during Phase 2 launch
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Eleven partnerships are on record, tiered core, strategic and minor.

• Foundation for Seacoast HealthcoreStrategic or Co-development Partner · 1 January 2021Grant funder for the Seacoast Dementia Hub program. The Foundation provides financial support enabling RiverWoods to host this community-based resource offering education, support, and connections for dementia caregivers in the Seacoast region.
• Seacoast Dementia HubcoreOthersA community-based resource hosted by RiverWoods but developed through grassroots efforts of local caregivers who envisioned a trusted resource for those navigating dementia care. Offers personalized support, connections to vetted local resources, and ongoing follow-up for caregivers.
• University of New Hampshire Sustainability InstitutestrategicStrategic or Co-development PartnerRiverWoods Durham partnered with the UNH Sustainability Institute to promote best practices in environmental stewardship and strengthen intergenerational efforts in sustainability initiatives.
• National Council of Certified Dementia Practitioners (NCCDP)strategicTechnology or IntegrationRiverWoods Durham joined NCCDP's Memory Care Excellence Network (MCEN), undergoing rigorous evaluation including staff training assessments, operations review, and competency verification in memory care delivery.
• SAGECarecoreTechnology or IntegrationSAGECare provides LGBTQ+ aging cultural competency training and credentialing. RiverWoods achieved Platinum certification with 80% of staff completing specialized training and leadership completing rigorous additional training.
• HolleranminorOthersLeading research and consulting firm specializing in senior living engagement and satisfaction. Conducts annual surveys of residents and awards communities ranking in top 15% of surveyed organizations.
• Seniority Authority PodcastminorOthersRiverWoods Group produces the Seniority Authority podcast covering aging topics. Host Cathleen Toomey interviews authors, physicians, researchers, and specialists on topics ranging from fitness to finance, isolation to insurance.
• Portsmouth Team BuildingminorOthersFacilitates team-building experiences for RiverWoods staff across all three communities. The collaborative challenges help strengthen teamwork while building community impact (e.g., bicycle building for charity).
• Alzheimer's AssociationstrategicOthersRiverWoods staff and residents actively support the Alzheimer's Association through education, advocacy, support groups, and annual fundraising walks (e.g., Seacoast Walk to End Alzheimer's).
• Durham Public LibraryminorOthersSupports RiverWoods Durham by delivering books biweekly, offering resident library cards, and providing accessibility services. Library staff also provide educational presentations on topics like book-banning.
• New Generation (NH Nonprofit)minorOthersLocal nonprofit dedicated to supporting mothers and children transitioning out of homelessness. RiverWoods team-building events result in donations such as 17 bicycles built for families served by the organization.

Scale indicators5 records

Recent moves9 records

Expansion highlights3 records

Direct peers

• Five Star Senior Living: Operates senior living communities including independent living, assisted living, and memory care. Comparable service mix and target demographic, though primarily for-profit and serves a wider geographic footprint.
• Sunrise Senior Living: National senior living provider offering assisted living, memory care, and independent living services. Comparable resident profile and care-level breadth, though Sunrise is primarily for-profit and operates in more urban markets.
• Erickson Senior Living: Operates a network of large-scale continuing care retirement communities (CCRCs) across multiple U.S. states. Closely comparable to RiverWoods' multi-campus, full-continuum-of-care CCRC model, although Erickson is for-profit and larger in scale.
• Benchmark Senior Living: Northeast-based senior living provider offering assisted living, memory care, and independent living. Strong regional overlap with RiverWoods and comparable care-level breadth and resident demographic.
• Hebrew SeniorLife: Nonprofit senior care organization offering independent living, assisted living, memory care, and skilled nursing in a CCRC-style model. Comparable nonprofit structure and continuum-of-care offering.
• Kendal Corporation: Nonprofit operator of continuing care retirement communities with Quaker-affiliated values. Closely matches RiverWoods' nonprofit CCRC structure, Life Care contract model, and mission-driven ethos.
• Atria Senior Living: Large senior living operator providing independent living, assisted living, and memory care. Comparable continuum-of-care offering and resident demographics, though Atria is for-profit and broader in geographic reach.
• Life Care Services: Manages a national portfolio of CCRCs and senior living communities, including Life Plan Communities similar in structure to RiverWoods' Life Care model. Comparable service mix and contract structure make it a directly relevant peer.

Regional players

• Maplewood Senior Living: Senior living provider concentrated in the Northeast U.S., offering assisted living, memory care, and some independent living. Comparable regional footprint and resident demographic to RiverWoods, though operates with a for-profit model.

Broad incumbents

• Brookdale Senior Living: Largest U.S. senior living operator with broad portfolio across independent living, assisted living, memory care, and skilled nursing. Overlaps with RiverWoods' product set but operates at much greater scale and across many more geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/RiverWoodsRC
• LinkedInlinkedin.com/company/riverwoodsgroup

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Riverwoods