TekCare
TekCare is a Gold Coast-based IT services provider and retailer founded in 2018, delivering hardware repairs, managed IT services, cybersecurity, cloud computing, and licensed software sales to individual consumers and small-to-medium businesses across Queensland and Northern Rivers, Australia.
- Company typePrivate
- Founded2018
- HeadquartersHelensvale, Australia
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What TekCare does
TekCare is a privately held IT services provider and retailer founded in 2018, headquartered at Helensvale Plaza in Gold Coast, Queensland, Australia. The company delivers a hybrid offering of IT services and hardware/software retail to two primary customer segments: individual consumers needing device repair, virus removal, and software support, and small-to-medium businesses requiring managed IT services, cybersecurity, cloud computing, network setup, IT consulting, and ongoing maintenance. Its service portfolio spans hardware repairs and upgrades, software installations, data recovery, and remote work solutions (VPNs, cloud collaboration, virtual desktops), complemented by a retail product line of licensed Windows and Microsoft Office software, antivirus products, electronics and accessories, and ink and toner consumables.
The business operates across four channels: a physical retail storefront at Helensvale Plaza, an e-commerce website for software and accessories, on-site field service delivery for business clients, and phone/email support. Its core technology backbone relies on Veeam Backup & Replication for data backup and disaster recovery using hybrid cloud architecture. Revenue is generated through a mix of one-time hardware and software sales, transactional professional services (repairs, installations, data recovery), and recurring monthly and annual maintenance plans. Pricing is custom and quote-based with no publicly disclosed standard tiers.
TekCare's geographic footprint centers on Gold Coast with extension to Brisbane and Tweed Heads across Queensland and Northern Rivers, Australia. The company reached a milestone of serving 7,000 cumulative customers by December 2021 and expanded through the 2021 acquisition of Printer People, a 17-year-old Helensvale business, which broadened its presence in regional printing and office equipment. The company remains privately held with no disclosed institutional investors, no venture or private equity funding, and no public listing.
TekCare firmographics
Firmographics- Name
- TekCare
- Legal name
- TekCare
- Website
- https://tekcare.com.au
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- TekCare is a Gold Coast-based IT services provider and retailer founded in 2018, delivering hardware repairs, managed IT services, cybersecurity, cloud computing, and licensed software sales to individual consumers and small-to-medium businesses across Queensland and Northern Rivers, Australia.
- Ownership category
- akta.pro rank
Where TekCare is headquartered
LocationHeadquarters
- HQ city
- Helensvale
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
TekCare business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Hardware Sales: Sale of computers, laptops, PCs, accessories, and electronics including genuine or compatible products
- Software Sales: Sale of fully licensed Windows, Microsoft Office, and Antivirus software
- Managed IT Services: Managed IT services including cybersecurity solutions, cloud computing, network setup, and IT consulting for businesses
- Professional Services: Hardware repairs, software installations, device cleaning, virus removal, data recovery, and computer setup services
- Maintenance Plans: Monthly and annual computer maintenance plans with routine tasks such as software updates, hardware checks, and data backups
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized pricing based on business needs |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
TekCare product offering
Product offeringCore offering
TekCare is a Gold Coast-based IT service provider and retailer that delivers hardware repairs, software installations, data recovery, virus removal, managed IT, cybersecurity, cloud computing, and network setup services alongside retail sales of licensed software (Windows, Microsoft Office, Antivirus), electronics, accessories, and ink & toner for both individual consumers and small/medium businesses.
Product overview
TekCare is a full-service IT provider and retailer offering both products and services. Their product portfolio consists of licensed software (Windows, Microsoft Office, Antivirus), electronics and accessories (including Ink & Toner), with a complementary services business offering managed IT, cybersecurity, cloud computing, network setup, IT consulting, hardware repairs, and data recovery for both personal and business customers in Gold Coast, Queensland.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- Hardware Repair and Upgrade Services
- Data Recovery Services
- Virus Removal Services
- Cybersecurity Solutions
- Remote Work Solutions
- Computer Maintenance Plans
- Licensed Windows Software
- Licensed Microsoft Office
- Antivirus Software
- Electronics and Accessories
- Ink & Toner
Quantifiable outcome
- Turnaround time for device repairs ranges from 3 hours to 3 business days
Companies that use TekCare
Customer profileSegments2 records
Ideal customer profiles2 records
TekCare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
TekCare partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- VeeamcoreVeeam provides backup and replication technology used by TekCare for data backup and disaster recovery services. TekCare uses Veeam Backup & Replication to ensure customer data is securely backed up with hybrid cloud solutions, minimizing downtime in case of failures.
Scale indicators2 records
Expansion highlights2 records
TekCare competitors and assessment
Company assessmentBroad incumbents
- JB Hi-Fi: Major Australian and NZ consumer electronics retailer with broad hardware and accessory assortment. Comparable on the electronics/accessories retail side but not focused on B2B managed IT services.
- Datacom: Large Australia/NZ IT services firm offering managed services, cybersecurity, cloud, and consulting across enterprise and government clients. A broader incumbent in the same managed IT services space as TekCare.
- Officeworks (Wesfarmers): Australia's largest office and IT supplies retailer with nationwide stores carrying licensed software, printers, ink, and basic tech support services. A broader incumbent that competes with TekCare on retail price, breadth, and convenience.
Direct peers
- PC Case Gear: Australia-based IT retailer focused on PCs, components, peripherals, and software, with a strong enthusiast/SMB audience. Comparable online retail and software licensing model to TekCare.
- Mwave Australia: Australia-based online retailer of PCs, hardware, and licensed software, serving both consumer and business buyers. Comparable to TekCare's e-commerce storefront and licensed software reselling activity.
- Brennan IT: Australian managed IT services and IT support provider serving SMB and mid-market customers across Australia. Directly comparable to TekCare's managed IT, cybersecurity, and consulting practice for business clients.
- Leader Computers: Australian IT retailer stocking PCs, laptops, software, and accessories through showroom and online channels with system build services. Direct overlap with TekCare's hardware, software, and on-site services offering.
- Scorptec Computers: Australian specialist IT retailer selling computers, components, peripherals, and licensed software with both online and physical channels. Closely comparable to TekCare's retail plus services positioning in the Australian market.
- PLE Computers: Long-standing Australian IT retailer offering computers, accessories, and licensed software via online channels with assembly and B2B services. Comparable product mix and SMB/consumer customer base to TekCare.
- AusPCMarket: Online Australian IT retailer specializing in computers, components, peripherals, and software licenses. Overlaps directly with TekCare's hardware and licensed software resale lines.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
TekCare social profiles
Digital presenceTekCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
TekCare leadership team
Management profileNumber of profiles
TekCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TekCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TekCare
What does TekCare do?
TekCare is a Gold Coast-based IT service provider and retailer that delivers hardware repairs, software installations, data recovery, virus removal, managed IT, cybersecurity, cloud computing, and network setup services alongside retail sales of licensed software (Windows, Microsoft Office, Antivirus), electronics, accessories, and ink & toner for both individual consumers and small/medium businesses.
Is TekCare a public or private company?
TekCare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TekCare founded?
TekCare was founded in 2018. It employs 1 to 10 people.
Where is TekCare based?
TekCare is headquartered in Helensvale, Australia, in the Oceania region.
How does TekCare make money?
Five revenue lines are on record. Hardware Sales are the primary driver. The others are software Sales, managed IT Services, professional Services and maintenance Plans.
Who are TekCare's main competitors?
Broad incumbents on record are JB Hi-Fi, Datacom and Officeworks (Wesfarmers). Direct peers are PC Case Gear, Mwave Australia, Brennan IT, Leader Computers, Scorptec Computers, PLE Computers and AusPCMarket.
Does TekCare have an API?
No public API is recorded for TekCare.