Stad Hasselt

What Stad Hasselt does

Stad Hasselt (City of Hasselt) is the municipal government entity for the city of Hasselt in the Belgian province of Limburg, operating under the formal legal designation 'Stad en OCMW Hasselt' following the administrative merger of the city government with the OCMW (Public Centre for Social Welfare). The entity delivers statutory municipal services to approximately 80,000+ residents and businesses, including civil registry functions, permits, document issuance, mobility, urban planning, waste management, cultural programming, social welfare, and economic development. It operates through a College van burgemeester en schepenen composed of 11 members from a three-party coalition (N-VA/Anders., CD&V, Vooruit), led by Burgemeester Steven Vandeput and Algemeen directeur Hugo Cuyvers.

The entity's primary digital product is the MijnHasselt mobile application, a unified citizen service gateway offering over 50 services including document requests, permit applications, address changes, civil registrations, damage reports, and integration with itsme for authentication, Ebox for official communications, and MijnBibliotheek for library services. The platform is complemented by the mijin.hasselt.be web portal targeted at entrepreneurs, a multi-topic newsletter system, and a Qmatic appointment booking system. Physical service delivery occurs at 't Scheep (Limburgplein 1, 3500 Hasselt). Stad Hasselt holds GDPR compliance certification and partial WCAG 2.1 Level A conformance for digital accessibility.

Stad Hasselt does not operate on commercial revenue. Funding is sourced from municipal taxes and retributies, regional and European grants (e.g., Vlaams Gewest), and service fees from autonomous municipal enterprises. Operational entities include wholly-owned subsidiaries AGB Hasselt (Autonoom Gemeentebedrijf), Het Stadsmus, Jenevermuseum, Modemuseum Hasselt, Bibliotheek Hasselt Limburg, and Hasselt Crematorium NV. Recent strategic activity has focused on territorial consolidation via the 2023-2025 merger with municipality Kortessem and joint collaborations including bi-pool Hasselt-Genk.

Name

Stad Hasselt

Legal name

Stad en OCMW Hasselt

Website

https://hasselt.be

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (925120)

SIC

Services-Social Services (8300), Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Headquarters

HQ city

Hasselt

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Taxes and Levies: Stad Hasselt generates revenue through municipal taxes and retributies (belastingen en retributies) as described in official publications and announcements. These include various local taxes, service fees, and administrative charges.
2. Public Services and Facilities: Revenue from public facilities including swimming pool (Kapermolen), crematorium, and other municipal services. The city publishes tariff regulations for various services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Stad Hasselt delivers municipal government administration and public services to the citizens, businesses, and visitors of Hasselt, Belgium. Core services include civil registry (identity documents, birth/death/marriage registrations, residence permits), urban planning and permit administration, municipal taxes, social welfare (via OCMW), public works, mobility, waste management, culture, sports, and economic development. The municipality operates digital service delivery through the MijnHasselt mobile application (over 50 services), the MijnHasselt web portal, and the public website.

Product overview

Stad Hasselt offers a digital service ecosystem centered on the MijnHasselt-app as the primary citizen-facing product, complemented by a web portal and newsletter system. The MijnHasselt-app serves as a unified mobile gateway enabling citizens to access over 50 municipal services including document requests (attesten), permit applications (aanvragen), registrations (aangiftes), and neighborhood reports (meldingen). The app integrates with third-party services like itsme for authentication, Ebox for official communications, and MijnBibliotheek for library access. The web portal at mijn.hasselt.be serves entrepreneurs and businesses with additional tools and information.

Differentiator

Problem solved

Functional benefit

Brands

• MijnHasselt-app: Mobile application for citizen services allowing document requests, appointments, notifications, and digital service access
• Digipunt Hasselt
• Japanse Tuin
• Knst.Hasselt

Products and services

• MijnHasselt Mobile Application A unified mobile gateway that provides Hasselt residents with access to over 50 city services, including document requests (attestaten), permit applications, address change notifications, marriage and birth declarations, damage reports, waste collection notifications, and Hasseltbon digital wallet. Integrates with itsme for authentication, Ebox for official communications, and MijnBibliotheek for library access.
• MijnHasselt Web Portal An online portal version of the city's digital services for entrepreneurs and businesses, providing access to tools and information at mijn.hasselt.be.
• Nieuwsbrieven (Newsletter System) An email newsletter platform offering multiple subscription categories including city news (Stadsnieuws), sports, sustainability (Duurzaamheid), library updates (Bibliotheek), cultural events, and business (Ondernemen) topics.
• Kapermolen Swimming Pool A public swimming pool facility operated by AGB Hasselt (Autonoom Gemeentebedrijf) with tariff regulations set by the Municipal Autonomous Enterprise.
• Hasselt Crematorium Services Crematorium services operated by Hasselt Crematorium NV, a wholly-owned subsidiary of the city established on 25 June 2021.
• Het Stadsmus (City Museum) A cultural heritage and museum operation managed by the city as a wholly-owned subsidiary.
• Jenevermuseum (Gin and Jenever Heritage Museum) A gin and jenever heritage museum operated as a wholly-owned subsidiary of the city.
• Modemuseum Hasselt (Fashion Museum) A fashion museum operated as a wholly-owned subsidiary of the city.
• Bibliotheek Hasselt Limburg (Library) A public library providing information services and lending operations, operated as a wholly-owned subsidiary of the city with integration to MijnBibliotheek for digital lending.
• City Office In-Person Services ('t Scheep) The primary physical city office at Limburgplein 1, Hasselt, where citizens can make appointments or walk in for municipal services including identity documents, permits, and administrative matters.
• Climate Garden Coach Advisory A subsidized advisory service where a climate garden coach provides personal advice including a site visit, garden analysis plan (vlekkenplan), and written advice on climate-robust gardening. Priced at 75 euros for the complete advisory package, subsidized by the city.

Quantifiable outcome

• Over 50 services available digitally via MijnHasselt app

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

18 partnerships are on record, tiered minor and core.

• The Factory / Pukkelpop FestivalminorStrategic or Co-development Partner · 1 January 2025Protocol for processing personal data of employees and volunteers at Pukkelpop festival 2025. LRH (Limburg Regio Hoofdstad) police zone also involved.
• Limburg.netcoreStrategic or Co-development Partner · 1 January 2025Protocol for waste management, waste disposal, and processing. Multi-year partnership for environmental services.
• Procureur des Konings LimburgcoreStrategic or Co-development Partner · 1 January 2025Protocol concerning municipal administrative sanctions GAS2 and GAS3 (administrative penalties for local violations).
• Politie LRH (Police Zone Limburg Regio Hoofdstad)coreStrategic or Co-development Partner · 1 January 2025Protocol for exchange of personal data for reporting lost driving licenses. Also involved in camera footage data sharing.
• Agentschap Wegen en VerkeerminorStrategic or Co-development Partner · 1 January 2025Protocol concerning Mobilidata project for mobility data and smart city initiatives.
• Stebo vzwminorStrategic or Co-development Partner · 1 January 2025Protocol in context of energy scans for citizens.
• Gemeente DiepenbeekminorStrategic or Co-development Partner · 1 January 2025Protocol for mediation procedure between municipalities.
• Herk de StadminorStrategic or Co-development Partner · 1 January 2024Protocol in context of gas mediation services.
• Gemeente LeopoldsburgminorStrategic or Co-development Partner · 1 January 2024Protocol concerning gas mediation services.
• Gemeente ZonhovenminorStrategic or Co-development Partner · 1 January 2024Protocol in context of gas mediator services.
• Agentschap Binnenlands Bestuur (ABB)coreStrategic or Co-development Partner · 1 January 2023Protocol in context of the municipality-city monitor for data collection and governance assessment.
• Duwolim CVBA-SOminorStrategic or Co-development Partner · 1 January 2023Protocol in context of housing energy advice and energy loans for emergency buyers.
• Gemeente KortessemcoreStrategic or Co-development Partner · 1 January 2023Protocol in context of the fusion/merger between Kortessem municipality and Stad Hasselt, including church protocol.
• Vlaamse Gemeenschap / Agentschap Justitie en HandhavingcoreStrategic or Co-development Partner · 1 January 2023Protocol for access to Flemish Enforcement Platform.
• GAS4 PartnerscoreStrategic or Co-development Partner · 1 January 2022Protocol concerning municipal administrative sanctions for stopping and parking violations.
• Agentschap Zorg en Gezondheid (AZG)coreStrategic or Co-development Partner · 1 January 2021Protocol for electronic communication of personal health data to Stad Hasselt.
• Agentschap Integratie en InburgeringminorStrategic or Co-development Partner · 1 January 2021Protocol for AMIF call 507 / social networking and participation pilots for newcomers.
• Energiehuis LimburgminorStrategic or Co-development Partner · 1 January 2021Protocols for communication of personal data from Energiehuis Limburg to Stad Hasselt and vice versa for energy loans and renovation advice.

Scale indicators2 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Stad Leuven: Flemish centrumstad of comparable size to Hasselt with its own city app, OCMW Leuven, and cultural/museum portfolio (M-Museum, library). Same target resident base, same Belgian municipal legal framework, and similar digital-service ambitions.
• Stad Kortrijk: Flemish centrumstad of similar scale operating a comparable citizen-services platform (MijnKortrijk) and OCMW; directly relevant peer for benchmarking Stad Hasselt's post-merger digital and welfare integration against another centrumstad.
• Stad Gent: City of Ghent, Flemish municipal government providing identical municipal administration services (civil registry, permits, social welfare via OCMW) and operating its own digital citizen platform (Gent.be). Directly comparable on mandate, scale, and Flemish legislative framework.
• Stad Brugge: Flemish centrumstad with comparable governance (Mayor + schepen college), cultural institutions (museums, concert hall) and citizen-services portal. Directly comparable on municipal mandate, OCMW social services and tourism-driven economy.
• Stad Mechelen: Mid-sized Flemish centrumstad with a digital city platform (Mechelen.be app), OCMW, and AGB structure that closely mirrors Stad Hasselt's operating model; comparable on population, services breadth and recent smart-city initiatives.
• Stad Antwerpen: Largest Flemish city government; runs Antwerp.be with the Antwerp Citizen Service app and an extensive AGB/OCMW structure analogous to Stad Hasselt's municipal enterprises. Comparable on full-stack municipal service delivery, subsidiaries, and digital transformation programme.

Others

• Agentschap Binnenlands Bestuur (ABB): Flemish regional agency that sets the legal and policy framework (municipality-city monitor, governance assessments) within which Stad Hasselt operates; a peer-level oversight counterpart for benchmarking regulatory and reporting obligations.
• Cipal: Inter-municipal shared-services IT company co-founded by Stad Hasselt that delivers digital platforms, ERP and citizen-portal infrastructure to Flemish local governments. Adjacent enabling peer whose tech stack underpins Flemish municipal digitalisation efforts.
• Limburg.net: Inter-municipal waste and environment company in which Stad Hasselt is a partner; provides waste collection, recycling-park and clean-city services to the city's residents. Adjacent service-delivery peer rather than direct competitor.

Regional players

• Gemeente Rotterdam: Dutch municipality operating under a different national framework but with a directly comparable service portfolio (digital counter, OCMW-equivalent social services, cultural institutions). Useful regional peer for benchmarking digital citizen-service maturity across the Low Countries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/stad-hasselt

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stad Hasselt