START COMMUNITY BANK
Start Community Bank (New Haven Bank) is a privately held, FDIC-insured CDFI community bank founded in 2010 in New Haven, Connecticut, serving local consumers, small and medium businesses, nonprofits, and underserved populations with deposit, lending, SBA, cash management, and credit card products.
- Company typePrivate
- Founded2010
- HeadquartersNew Haven, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What START COMMUNITY BANK does
Start Community Bank, operating as New Haven Bank (NHB), is a privately held, FDIC-insured community bank founded in 2010 and headquartered in New Haven, Connecticut. It is the only Community Development Financial Institution (CDFI) bank in New Haven, and serves both consumer and small-to-medium-business customers across the Greater New Haven area through physical branches, online and mobile banking, and 24/7 telephone banking.
The bank's product portfolio spans business banking (checking variants including nonprofit, interest, commercial, and IOLTA accounts; savings, money market, CDs, and CDARS; commercial real estate, construction, lines of credit, and term loans; SBA lending; cash management with remote deposit capture, ACH origination, and QuickBooks integration; and newly launched business credit cards) and personal banking (NHB Checking, Second Chance Checking, BankOn Checking, savings and money market, CDs, IRAs, and personal credit cards). The underlying technology stack is standard commercial-banking infrastructure; there is no disclosed AI/ML capability, proprietary model, or API platform.
The business model is a traditional spread-plus-fee community bank: primary revenue is net interest income from commercial and SBA lending, supplemented by deposit-account fees, credit card interchange and interest (a newer stream), and cash-management service fees. Distribution is hybrid — physical branches plus self-serve digital channels — and customer acquisition leans on community events, partnerships (notably BankOn for unbanked/underserved populations), and organic social channels. The bank markets competitive deposit rates (e.g., 2.70% APY Safe Haven Savings, 3.55% APY 10-month CD) and emphasizes local decision-making by on-the-ground lending officers as its principal differentiation.
START COMMUNITY BANK firmographics
Firmographics- Name
- START COMMUNITY BANK
- Legal name
- New Haven Bank
- Website
- https://startbank.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Start Community Bank (New Haven Bank) is a privately held, FDIC-insured CDFI community bank founded in 2010 in New Haven, Connecticut, serving local consumers, small and medium businesses, nonprofits, and underserved populations with deposit, lending, SBA, cash management, and credit card products.
- Ownership category
- akta.pro rank
START COMMUNITY BANK industry classification
Industry- Product category
- Community Banking
- NAICS
- Commercial Banking (52211)
- SIC
- State Commercial Banks (6022)
- akta.pro primary industry
- Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)
- akta.pro secondary industry
- Small Business Banking (Microbusiness/Sole Proprietor) (FSABAAAI)
Keywords
Where START COMMUNITY BANK is headquartered
LocationHeadquarters
- HQ city
- New Haven
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
START COMMUNITY BANK business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Interest Income from Lending: Primary revenue from interest earned on commercial real estate loans, construction loans, lines of credit, term loans, and personal loans including SBA loans.
- Deposit Account Fees and Services: Revenue from checking accounts (business, nonprofit, interest checking, commercial), savings accounts, money market accounts, CDs, IRAs, and related banking services.
- Credit Card Revenue: Revenue from business and personal credit cards including interchange fees and interest.
- Cash Management Services: Fee-based services for business customers including remote deposit capture, ACH origination, and QuickBooks integrations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Safe Haven Savings Account - 2.70% APY |
| Other | Multi-year contract | 10-Month CD - 3.55% APY |
| Other | Multi-year contract | 15-Month CD - 3.45% APY |
| Other | Monthly | NHB Checking Account |
| Other | Monthly | Business Checking Accounts |
| Other | Pay-as-you-go | Commercial Lending Products |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
START COMMUNITY BANK product offering
Product offeringCore offering
Start Community Bank (operating as New Haven Bank / NHB) is a CDFI-certified community bank providing personal and business banking products and services. Core offerings include checking, savings, money market, CDs, IRAs, credit cards, commercial lending (CRE, construction, lines of credit, term loans, SBA loans), and cash management services (Remote Deposit Capture, ACH Origination, QuickBooks integration), delivered through physical branches and online, mobile, and telephone banking channels.
Product overview
New Haven Bank operates as a CDFI (Community Development Financial Institution) bank offering a comprehensive suite of banking products and services for both business and personal customers. The product portfolio consists of business banking (checking, savings, CDs, commercial lending, cash management, and business credit cards), personal banking (checking, savings, CDs, IRAs, and personal credit cards), and digital banking channels (online, mobile, and telephone). Key differentiated offerings include Safe Haven Savings with competitive APY rates, BankOn Checking for underserved communities, Second Chance Checking for individuals rebuilding credit, CDARS for insured deposit placement, and SBA loans for local businesses. The bank also provides Cash Management services with QuickBooks integration for business customers and participates in the Zelle network for peer-to-peer payments.
Differentiator
Problem solved
Functional benefit
Products and services
- Business Checking
Companies that use START COMMUNITY BANK
Customer profileSegments3 records
Ideal customer profiles2 records
START COMMUNITY BANK technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature3 records
START COMMUNITY BANK partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- BankOn InitiativecoreNew Haven Bank partners with community organizations as part of New Haven's BankOn initiative to offer affordable low-cost bank account options for unbanked and underserved populations in the community.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
START COMMUNITY BANK competitors and assessment
Company assessmentDirect peers
- Essex Savings Bank: Connecticut state-chartered savings bank operating in the Connecticut River Valley, offering deposit products, mortgage lending, and limited commercial services. Comparable as a CT savings institution with community banking focus and similar scale.
- Northwest Community Bank: Connecticut community bank headquartered in Winsted serving northwest CT with personal and business banking products. Comparable as a CT community bank with overlapping product mix and similar community-focused operating model.
- Salisbury Bank: Connecticut and Massachusetts community savings bank providing personal and business banking with community development focus. Comparable as a CT-area savings institution with similar community banking positioning and overlap in regional markets.
- Dime Bank: Connecticut community bank (now operating as Ion Bank following merger) offering personal and business banking with commercial lending capabilities. Comparable as a CT-based community bank serving similar SMB and consumer markets with overlapping product sets.
- Fairfield County Bank: Connecticut-based community bank headquartered in Ridgefield offering personal, business, and mortgage banking services. Comparable as a CT community bank competing for similar consumer and SMB relationships with branch-and-digital distribution.
- Thomaston Savings Bank: Connecticut state-chartered savings bank providing personal checking, savings, mortgage, and commercial lending in northwest and central CT. Comparable as a CT savings institution with a community banking focus on deposits and local commercial lending.
- Chelsea Groton Bank: Connecticut community bank operating as part of a mutual holding structure, serving eastern CT with personal and business banking. Comparable as a CT community bank with similar community focus and product breadth.
- Liberty Bank: Connecticut-based community bank headquartered in Middletown, offering personal and business banking, mortgage lending, and commercial lending across the state. Directly comparable as a CT-domiciled community bank serving similar SMB and consumer customers with a branch-and-digital hybrid model.
Emerging players
- Sunrise Banks: Minnesota-based CDFI bank with national lending footprint focused on community development and financial inclusion. Comparable as a fellow CDFI-designated bank pursuing similar mission-driven community banking and lending strategies.
Broad incumbents
- Bank of America: National megabank with extensive Connecticut branch presence offering full consumer, business, and wealth banking. Comparable as a broad incumbent that the subject bank competes against for local SMB and consumer deposits and lending.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
START COMMUNITY BANK social profiles
Digital presenceSTART COMMUNITY BANK compliance and trust
Trust signalCompliance4 records
START COMMUNITY BANK financial estimates
Financial estimateRevenue estimate
Valuation estimate
START COMMUNITY BANK leadership team
Management profileNumber of profiles
START COMMUNITY BANK funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
START COMMUNITY BANK M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about START COMMUNITY BANK
What does START COMMUNITY BANK do?
Start Community Bank (operating as New Haven Bank / NHB) is a CDFI-certified community bank providing personal and business banking products and services. Core offerings include checking, savings, money market, CDs, IRAs, credit cards, commercial lending (CRE, construction, lines of credit, term loans, SBA loans), and cash management services (Remote Deposit Capture, ACH Origination, QuickBooks integration), delivered through physical branches and online, mobile, and telephone banking channels.
Is START COMMUNITY BANK a public or private company?
START COMMUNITY BANK is a private company. It is classified as unknown and is currently operating.
When was START COMMUNITY BANK founded?
START COMMUNITY BANK was founded in 2010. It employs 11 to 50 people.
Where is START COMMUNITY BANK based?
START COMMUNITY BANK is headquartered in New Haven, United States, in the North America region.
How does START COMMUNITY BANK make money?
Four revenue lines are on record. Interest Income from Lending is the primary driver. The others are deposit Account Fees and Services, credit Card Revenue and cash Management Services.
Who are START COMMUNITY BANK's main competitors?
Direct peers on record are Essex Savings Bank, Northwest Community Bank, Salisbury Bank, Dime Bank, Fairfield County Bank, Thomaston Savings Bank, Chelsea Groton Bank and Liberty Bank. Sunrise Banks is listed as an emerging player. Bank of America is listed as a broad incumbent.
Does START COMMUNITY BANK have an API?
No public API is recorded for START COMMUNITY BANK.
What industry is START COMMUNITY BANK in?
START COMMUNITY BANK's product category is Community Banking. Its primary akta.pro industry code is FSABAAAA, Mass-Market Consumer Deposit Banking (Checking/Savings), with a secondary code of FSABAAAI, Small Business Banking (Microbusiness/Sole Proprietor). Its NAICS code is 52211 and its SIC code is 6022.