The City of Franklin, Ohio

What The City of Franklin, Ohio does

The City of Franklin, Ohio is a Council-Manager municipal government in Warren County, Ohio, located midway between Cincinnati and Dayton along Interstate 75 with two state route interchanges (SR 73 and SR 123). The city serves approximately 13,000+ residents plus business owners and regional visitors through standard municipal functions: public safety (Division of Police and Division of Fire & EMS), water, sewer and stormwater utilities, streets and public works, parks and recreation, building and zoning permitting, municipal income tax administration, and economic development. The city's service delivery is supported by a digital ecosystem composed of third-party SaaS platforms rather than proprietary technology: iWorQ for building and zoning permits, Invoice Cloud for utility billing, CivicReady (powered by AlertSense) for emergency alerts and community notifications, Rec1 for parks and recreation reservations, CivicACM for income tax, and GovDeals for surplus property auctions, all stitched together through a Revize-powered municipal website. The Great Miami Wastewater Authority, a joint venture with Carlisle, Germantown, and Warren County operating the Franklin Regional Wastewater Treatment Plant (4.5 MGD rated, 9.0 MGD peak), extends the city's utility footprint through shared regional infrastructure.

Revenue is generated through diversified streams: municipal income tax (collected from residents and businesses working within city limits), property tax distributed through Warren County, metered water/sewer/stormwater utility billing, permit and license fees, and parks and recreation fees. Recent fiscal activity includes a $1,000,000 Ohio Brownfield Remediation Program award (2025), a $4,141,961 water storage tank and booster station project financed by a $1,550,000 Ohio Department of Development grant and Ohio Water Development Authority loan (2024), and a $25 million BUILD grant application to the U.S. Department of Transportation (2025). The city has invested $13.4 million in downtown infrastructure through the Main Street Streetscape project (substantially completed late 2024), enabling a $47 million transformative waterfront development along the Great Miami River. Strategic planning is anchored by the Reinvent Franklin 2040 Comprehensive Plan and the Downtown Franklin Master Plan adopted March 2022, with recent expansion including the mutual annexation of Camp Chautauqua (36.073 acres, effective March 4, 2026) and the activation of four Community Reinvestment Areas plus Rural Enterprise Zone Abatements for economic development incentives.

Name

The City of Franklin, Ohio

Legal name

City of Franklin, Ohio

Website

https://franklinohio.org

Company type

Private

Operating status

Operating

Short description

The City of Franklin, Ohio is a Council-Manager municipal government in Warren County serving approximately 13,000+ residents with public safety, water/sewer utilities, permitting, parks and recreation, and economic development services via a multi-platform SaaS stack.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Fire Protection (92216), Police Protection (922120), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Public safety administration
• Water and sewer utilities
• Building and zoning permits
• Parks and recreation programs

Headquarters

HQ city

Franklin

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Municipal Income Tax: City collects municipal income taxes from residents and businesses working within city limits, administered through the Finance Department's Income Tax Division.
2. Utility Billing (Water/Sewer/Stormwater): City provides water, sewer, and stormwater services to residents and businesses with metered billing. Water service includes a 500,000 gallon above-ground storage tank and booster station. The Great Miami Wastewater Authority provides regional wastewater treatment.
3. Permit and License Fees: City collects fees for building permits, zoning permits, conditional use permits, demolition permits, occupancy certificates, sign permits, and solicitor/vendor permits.
4. Property Tax: City receives property tax revenue distributed through Warren County for municipal services.
5. Parks and Recreation Fees: Revenue from shelter reservations, pool passes, summer programming, and recreation event registrations through the Parks & Recreation Department.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

The City of Franklin provides municipal government services to residents, businesses, and visitors within its Warren County jurisdiction. Core offerings include public safety (police, fire, EMS), water/sewer/stormwater utilities, building and zoning permitting, municipal income tax administration, public works (streets, infrastructure), parks and recreation programming, economic development, and emergency notifications. Services are delivered through in-person city departments, online self-service portals (permit, utility billing, parks registration, income tax), and community outreach channels.

Product overview

The City of Franklin, Ohio provides digital citizen services through a multi-module municipal service platform. The city's online offerings include utility billing and payment processing (via Invoice Cloud), building and zoning permit management (via iWorQ portal), community notifications and emergency alerts (via CivicReady), income tax services, street repair requests, parks and recreation reservations (via Rec1), surplus property auctions (via GovDeals), and public safety services including police, fire/EMS, and the HOPE addiction intervention program. These services are delivered through the city's Revize-powered website and represent a fragmented ecosystem of third-party platforms integrated to serve residents.

Differentiator

Problem solved

Functional benefit

Products and services

• Utility Billing System (Water/Sewer/Stormwater) Metered water, sewer, and stormwater utility service for City of Franklin residents and businesses, billed through the Invoice Cloud online payment platform.
• Building & Zoning Permit Portal Online portal (iWorQ) for submitting building permits, zoning permits, certificates of occupancy, demolition permits, conditional use permits, sign permits, and other construction-related applications with status tracking and online fee payment.
• Public Safety Services Division of Police and Fire & EMS services for City of Franklin including emergency response, community camera registration, 1Tip anonymous tip line, Blue Envelope Program, and the HOPE program for opioid/addiction intervention.
• Parks & Recreation Parks maintenance, shelter reservations, summer programming, pool passes, food truck park, and recreational activities managed through the Rec1 registration platform.
• Community Notification System CivicReady-powered emergency alerts, public notices, community news, events, and utility information notification service distributed by phone call, text, and email.
• Street Repair Request System Online form for residents to submit street repair requests to the Public Works Department.
• Income Tax Services Municipal income tax collection and payment processing through CivicACM platform, administered by the Finance Department's Income Tax Division.
• Surplus Municipal Property Auction Internet auction service for disposal of surplus city property conducted through GovDeals.com in accordance with Ohio Revised Code 721.15.

Quantifiable outcome

• 20,000+ annual visitors served at Camp Chautauqua
• +4 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

14 partnerships are on record, tiered core, major and minor.

• Great Miami Wastewater AuthoritycoreStrategic or Co-development PartnerJoint venture between Cities of Franklin, Carlisle, Germantown and Warren County providing regional wastewater treatment services. The Franklin Regional Wastewater Treatment Plant (NPDES permit 1PD00004*SD) operates as a secondary treatment facility rated for 4.5 MGD with peak of 9.0 MGD. In 2026, Authority is designing a $12 million biosolids processing facility upgrade.
• Warren County Water & Sewer DepartmentcoreStrategic or Co-development PartnerContracts with Warren County to operate the Franklin Regional Wastewater Treatment Plant. Dedicated team of seven County employees monitor the facility, operate Ohio EPA certified laboratory, assist with Industrial Pretreatment Program, respond to equipment failures, and work with County engineers on future plant upgrades.
• Camp ChautauquamajorStrategic or Co-development Partner127-year-old regional institution serving youth, families, churches, schools, and organizations across Southwest Ohio. Annexed into Franklin city limits March 4, 2026. 36.073 acres (23.893 acres in Miami Township Montgomery, 12.18 acres in Franklin Township Warren). Welcomes more than 20,000 guests annually. Planning Chautauqua Generations Project for campus improvements.
• Miami Township (Montgomery County)minorStrategic or Co-development PartnerOne of two townships from which Camp Chautauqua was annexed into Franklin city limits. Provided 23.893 acres of the total 36.073 acre annexation.
• Franklin Township (Warren County)minorStrategic or Co-development PartnerOne of two townships from which Camp Chautauqua was annexed into Franklin city limits. Provided 12.18 acres of the total 36.073 acre annexation.
• Warren County Port AuthoritycoreStrategic or Co-development PartnerAssists with economic development through Tax Exempt Financing using Industrial Revenue Bonds for qualified projects enhancing economic vitality and quality of life in Warren County.
• Warren County Economic Development AuthoritycoreStrategic or Co-development PartnerProvides financial, marketing and management resources for existing businesses, identifies new businesses to locate in the City, communicates with government officials to create business-friendly atmosphere, and coordinates resources for regional economic benefit.
• Franklin Yards Logistic ParkcoreChannel Partner/ Reseller/ DistributorLocated adjacent to Norfolk Southern Railway rail-spur in downtown Franklin. Supports industries in automotive, energy, communications, concrete, construction, transportation, pet food and components/ fittings. Services include freight brokering, scheduling, storage, transloading, transportation, warehousing, bagging, consulting and contingency planning.
• Liquidity Services Operations LLC (GovDeals)minorChannel Partner/ Reseller/ DistributorInternet auction service provider operating GovDeals.com for disposal of surplus municipal personal property per Ohio Revised Code 721.15. Registered agent at Corporation Service Company, 3366 Riverside Drive, Suite 103, Upper Arlington, Ohio 43221.
• Northwestern Warren County Chamber of CommercecoreChannel Partner/ Reseller/ DistributorRegional Chamber of Commerce (chamber45005.org) supporting business networking and economic development referrals for Franklin area businesses.
• Franklin-Springboro Public LibrarycoreStrategic or Co-development PartnerJoint public library serving Franklin and Springboro communities. Located in the community providing educational resources and programming.
• Franklin Area Historical SocietyminorStrategic or Co-development PartnerLocal historical society preserving and promoting Franklin's history. Partners with city on historical preservation and community education initiatives.
• Great Miami Riverway (MVRPC)coreStrategic or Co-development PartnerRegional organization managing the Great Miami River Trail and riverway. City participates in riverfront development connected to this regional recreational asset bringing visitors through downtown.
• Warren County Career CentercoreStrategic or Co-development PartnerCareer technical education provider valued as partner within educational and economic systems, providing workforce development for Franklin area employers.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Mason, Ohio: Adjacent Warren County municipality of comparable suburban character along I-75 between Cincinnati and Dayton, providing similar municipal services (police, fire/EMS, planning, utilities) and competing for the same residential and business growth corridor.
• City of Loveland, Ohio: Suburban Cincinnati-Dayton corridor municipality of similar size that competes with Franklin for residential growth, operates comparable parks/recreation programming, and shares the Great Miami Riverway recreational corridor as a regional amenity.
• City of Germantown, Ohio: Montgomery County municipality that is the fourth joint-venture partner in the Great Miami Wastewater Authority alongside Franklin, sharing wastewater infrastructure and facing similar small-city service delivery and economic-development challenges.
• City of Trenton, Ohio: Adjacent Butler County city of similar population scale operating comparable municipal services (police, fire, public works, parks) and competing for the same I-75 commuter demographic in the Cincinnati-Dayton metro.
• City of Springboro, Ohio: Neighboring Warren/Montgomery County city of similar size; jointly operates the Franklin-Springboro Public Library with Franklin and competes for the same I-75 commuter and family demographic in the Cincinnati-Dayton corridor.
• City of Middletown, Ohio: Adjacent Butler County municipality of larger scale with similar municipal functions (water/sewer utility, police, fire, planning) and active economic-development and brownfield-redevelopment activity analogous to Franklin's downtown revitalization efforts.
• City of Lebanon, Ohio: Warren County seat and peer municipality of similar population scale, offering comparable police, fire/EMS, utility, and economic development services and competing for the same regional employer base.
• City of Carlisle, Ohio: Smaller Warren/Montgomery County municipality that is a co-owner of the Great Miami Wastewater Authority with Franklin and shares the same regional wastewater service partnership, making it a direct operational peer in utility service delivery.
• City of Monroe, Ohio: Butler/Warren County suburb along the I-75 corridor with similar suburban growth profile, comparable municipal services, and direct competition for Cincinnati-Dayton commuter households and retail/commercial tenants.

Broad incumbents

• City of Hamilton, Ohio: Larger Butler County city operating a comparable full suite of municipal services (police, fire, water/sewer utilities, parks, economic development) and pursuing downtown riverfront redevelopment along the Great Miami River analogous to Franklin's waterfront plan.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/FranklinOhio.Org
• LinkedInlinkedin.com/company/franklinohio
• Instagraminstagram.com/cityoffranklinoh

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of Franklin, Ohio