The Haven Shelter and Services, Inc.

What The Haven Shelter and Services, Inc. does

The Haven Shelter and Services, Inc. is a private 501(c)-style nonprofit founded in 1986 in Warsaw, Virginia, delivering free, confidential services to survivors of intimate partner violence, sexual violence, and stalking across the five-county Northern Neck region (Westmoreland, Richmond, Essex, Lancaster, and Northumberland). The organization operates an integrated service portfolio: a 24/7 confidential hotline (1-800-22HAVEN), emergency shelter, individual and family case management, court and hospital advocacy, support groups, child and family resilience programming, school-based prevention education, and bilingual Hispanic/Latino outreach including immigration documentation support via VAWA, U-Visa, and T-Visa petitions. All services are provided at no cost regardless of economic status, immigration status, gender identity, sexual orientation, religion, or ethnicity.

The business model is a mixed nonprofit revenue stack: approximately 40% of the operating budget derives from federal, state, and local restricted grants, with the remaining ~60% raised through unrestricted individual contributions, in-kind donations (paper products, food), foundation grants, community fundraisers, and proceeds from the wholly-owned Shoppe for Haven's Sake thrift shop at 4314 Richmond Rd. Governance is provided by a nine-member Board of Directors chaired by Heather Brann, with Patricia Ellen Yackel serving as Executive Director/CFO. There is no proprietary technology platform; service delivery is human-intensive and community-led through partner networks including county Sexual Assault Response Teams, the Northern Neck Regional Jail, the Volunteer River Counties volunteer hub, and the Virginia Sexual and Domestic Violence Action Alliance.

The organization spun out of the Richmond County Family Focus Board in 1999, added sexual assault services in 1997, expanded its prevention programming in 2004, and opened a replacement facility on October 26, 2007 after a community capital campaign. Headcount is reported in the 11–50 employee range.

Name

The Haven Shelter and Services, Inc.

Legal name

The Haven Shelter & Services, Inc.

Website

https://havenshelter.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

The Haven Shelter and Services, Inc. is a Virginia-based nonprofit founded in 1986 that provides free, confidential shelter, advocacy, hotline, and prevention services to survivors of domestic and sexual violence across the five-county Northern Neck region.

Ownership category

akta.pro rank

Product category

Domestic Violence Support Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Mental Health & Crisis Support Services (BPAGACAD), Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Domestic violence shelter
• Sexual assault services
• Crisis hotline support
• Victim advocacy services
• Community outreach programs

Headquarters

HQ city

Warsaw

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Individual Contributions: The organization relies on unrestricted individual contributions and in-kind donations such as paper products and food to fund projects, overhead, and programs. Board members are expected to make annual personal financial contributions.
2. Federal, State, and Local Grants: The organization receives funding from federal, state, and local restricted grants. Approximately 40% of the operating budget is funded by state and federal grants, with the remaining 60% raised through donations, fundraisers, foundation grants, and thrift shop receipts.
3. Thrift Shop Retail Sales: The Shoppe for Haven's Sake Thrift Shop sells new and gently used housewares, clothing, and furniture. All proceeds from sales directly impact the organization and help provide free services to those who have experienced sexual or domestic violence.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Haven Shelter and Services, Inc. provides free, confidential emergency shelter, advocacy, a 24/7 crisis hotline, and comprehensive support services for adult and child survivors of domestic and sexual violence. All services are offered at no cost to clients and are delivered across Westmoreland, Richmond, Essex, Lancaster, and Northumberland counties in Virginia's Northern Neck region.

Product overview

The Haven Shelter & Services, Inc. is a nonprofit social services organization offering a portfolio of interconnected programs addressing intimate partner violence and sexual violence. The core services include a 24/7 Confidential Hotline (entry point for crisis support), Emergency Shelter (immediate safe housing), and ongoing Advocacy & Support services including case management, safety planning, and legal advocacy. Related services include Child & Family Services, Support Groups, Court Advocacy, Hospital Accompaniment, and Education & Outreach prevention programs. The organization also provides specialized Hispanic/Latino Outreach Services and operates a Thrift Shop (Shoppe for Haven's Sake) as a revenue-generating subsidiary to fund operations. All services are free and confidential, designed to provide crisis intervention, safety, and long-term support for survivors.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Shelter Safe, confidential temporary housing offered at no cost to adults and children fleeing domestic or sexual violence in the Northern Neck region of Virginia.
• 24/7 Crisis Hotline Free, confidential crisis hotline staffed continuously for survivors of domestic and sexual violence and their allies in the Northern Neck service area.
• Advocacy Services Trained advocates assist survivors of domestic and sexual violence with safety planning, resource navigation, and emotional support at no cost.
• Sexual Violence Support Services Confidential advocacy, crisis response, and recovery support specifically tailored for survivors of sexual assault, provided free of charge.
• Support Groups Free, facilitated group support sessions for survivors of domestic and sexual violence to share experiences and build coping skills.
• Children's Services Age-appropriate advocacy, counseling, and support services for children affected by domestic or sexual violence, including those accompanying a parent in shelter.
• Court Advocacy Trained advocates accompany and support survivors through protective order hearings, criminal proceedings, and other court processes related to domestic and sexual violence.
• Community Education and Outreach Awareness presentations, prevention programming, and professional training delivered to schools, civic groups, law enforcement, and healthcare partners to address domestic and sexual violence.
• Shoppe for Haven's Sake (Thrift Shop) A nonprofit thrift shop selling donated and second-hand merchandise to the general public, with proceeds funding The Haven's free shelter and advocacy services.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and supporting.

• Volunteer River CountiescoreChannel Partner/ Reseller/ DistributorOnline volunteer hub connecting volunteers with The Haven and over 40 organizations across the Northern Neck region. Platform is supported by Serve Virginia, the Virginia Service Foundation, the River Counties Community Foundation, and the Robert B. Lantz Foundation.
• Virginia Sexual and Domestic Violence Action AlliancecoreStrategic or Co-development PartnerThe Action Alliance works closely with national partners including the National Network to End Domestic Violence and the National Alliance to End Sexual Violence. The Haven connects clients to this statewide network of resources and policy advocacy.
• Translation Services PartnersupportingOthersTranslation services partner supporting The Haven's mission and ensuring accessibility for non-English speakers.
• Sexual Assault Response Teams (SARTs)coreStrategic or Co-development PartnerThe Haven participates in each county's SARTs, which include the Commonwealth's Attorney's office, Law Enforcement, Victim-Witness Offices, Hospitals (forensic nurses), and Sexual Assault Crisis Centers. Formed to ensure consistent and effective response to sexual assaults.
• Northern Neck Regional JailsupportingStrategic or Co-development PartnerPartners with The Haven for intimate partner/trauma survivor support group services at the jail facility.
• Richmond County Elementary-Middle SchoolsupportingStrategic or Co-development PartnerThe Haven leads the Trauma Informed Learning Team (TILT) at the school and participates in the Richmond County Family Assessment Planning Team (FAPT).
• Latinos in Virginia Empowerment CentersupportingStrategic or Co-development PartnerReferral and resource partner for Latino/Hispanic community members experiencing violence in Virginia.
• Northern Neck Regional Consumer Right to Know NetworksupportingOthersListed as a proud partner on The Haven's website footer.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• RAINN (Rape, Abuse & Incest National Network): National anti-sexual-violence organization operating the national sexual assault hotline and a network of partner providers. Comparable service category (sexual violence response) but at national scale rather than local shelter delivery.
• National Domestic Violence Hotline: Nationally branded 24/7 crisis line and referral service for DV survivors. Operates an overlapping hotline/intake function with The Haven and serves as the federal funnel that refers local survivors to regional shelters like The Haven.
• YWCA USA: Federated national organization whose local affiliates operate domestic violence shelters, hotlines, and sexual violence response programs. Many YWCA chapters are direct comparables to The Haven in scope and service mix.
• Safe Horizon: Large New York-based nonprofit providing domestic violence shelters, hotlines, court advocacy, and child & family services. Operates the same multi-program DV survivor support model as The Haven but at urban/regional scale.

Direct peers

• Project Safe (Athens, GA): Georgia-based nonprofit operating an emergency DV shelter, 24/7 hotline, advocacy, and thrift store (Athens Rescued Pets Thrift Shop is not affiliated; Project Safe operates its own retail). Closest analog to The Haven's integrated shelter + thrift shop + hotline model.
• Virginia Sexual and Domestic Violence Action Alliance: Statewide coalition and policy advocacy organization that The Haven lists as a formal core partner. It directly parallels The Haven's mission (preventing intimate partner and sexual violence in Virginia) but operates at the state-coordination level rather than as a single local shelter.

Regional players

• Bethany House of Northern Virginia: Faith-affiliated shelter in Northern Virginia serving survivors of domestic violence with shelter, case management, and court advocacy. Directly comparable service model to The Haven in a different Virginia region.
• Transitional Housing Bureau (Richmond, VA): Virginia-based organization providing shelter and rapid re-housing to survivors of domestic and sexual violence. Comparable in-state regional peer operating similar emergency shelter and housing pathways.
• Doorways (formerly Arlington Doorways): Virginia-based nonprofit providing shelter, advocacy, and supportive housing to survivors of domestic and sexual violence in Northern Virginia. Closest in-state service mix comparable to The Haven, with a larger footprint.

Emerging players

• Latinos in Virginia Empowerment Center: Virginia nonprofit providing culturally and linguistically appropriate support to Latino survivors of domestic and sexual violence. The Haven lists it as a referral partner; mission overlap on Hispanic/Latino DV outreach is direct.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCeiyW_quxSdH3LIVxqCb7CA
• Facebookfacebook.com/havenshelter
• Instagraminstagram.com/haven_shelter

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Haven Shelter and Services, Inc.