What Sykora IT does

Sykora IT s.r.o. is a Brno-based, founder-owned IT services and product firm founded in 2017 that specializes in AI-powered automation and IT Service Management (ITSM) built on the Atlassian, Microsoft Azure, and USU Service Management platforms. The company sells a combination of consulting services, custom development, marketplace-listed applications, and training programs, primarily to enterprise and mid-market clients in the DACH region (Germany, Austria, Switzerland) and Czech Republic, with named customers including Liechtensteinische Landesbank, Baloise, Siemens Gamesa, N-ERGIE, MNV Mainova, and ORS.

The product and technology portfolio centers on AI automation through Atlassian Rovo, including custom Forge-based Rovo agents for marketing lead classification, CRM contact/account assignment, and Jira Assets field prediction, alongside Azure AI extensions for USU Service Management covering OCR, ticket summarization, classification, and 130+ language translation. Marketplace apps — Azure Sync for Jira Assets, AQL Helper for Jira Assets, USU Service Management Connector for Jira, AI Screenshot Insights, and Smart Assets Suggestions — provide recurring subscription revenue and integration stickiness. The company also delivers data migration services from legacy ITSM platforms (USM, ServiceNow, BMC Remedy, Ivanti, Matrix42, Redmine) to Jira Service Management, and offers a churn prediction solution targeted at energy-sector customers.

Revenue is generated through professional services engagements following a Workshop-Pilot-Production methodology, Atlassian Marketplace app subscriptions, custom development (Forge, Azure, Python, React), and training programs. Go-to-market is consultative and direct, supported by content marketing (blog, webinars, YouTube), email nurture, and free workshops. The company is privately held by founder and CEO Petr Sýkora with no institutional investors disclosed, and is registered in the Czech Republic (IČ: 06195563).

Name

Sykora IT

Legal name

Sýkora IT s.r.o.

Website

https://sykorait.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Sykora IT is a Brno-based, founder-owned IT firm providing AI-powered automation and ITSM solutions built on Atlassian, Microsoft Azure, and USU Service Management for enterprise and mid-market clients in the DACH region and Czech Republic.

Ownership category

akta.pro rank

Product category

IT Service Management Consulting

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

akta.pro secondary industries

AI/ML Engineering & Model Development Services (BPAEAHAF), iPaaS & Workflow Automation (BPAMAOAB), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• IT service management
• AI automation services
• Atlassian consulting
• Azure AI integration
• Enterprise ITSM solutions

Headquarters

HQ city

Brno

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Professional Services - AI Implementation: Consulting services for AI automation implementation including workshops, pilot projects, and production deployment following a Workshop-Pilot-Production methodology.
2. Atlassian Marketplace Apps: Revenue from selling apps on Atlassian Marketplace including Azure Sync for Jira Assets, AQL Helper for Jira Assets, and USU Service Management Connector for Jira.
3. Custom Development Services: Custom Forge, Azure, Python, and React development services for building enterprise-grade applications and Rovo agents tailored to specific business needs.
4. Training Services: Atlassian Admin Training and USU Service Management Customization Training programs for administrators.
5. Support and Maintenance: Ongoing support services for deployed AI solutions ensuring smooth and efficient operations.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Sykora IT delivers AI-powered IT service management and automation solutions built on the Atlassian ecosystem (Jira, Confluence, Rovo, Forge), Microsoft Azure AI Services, and USU Service Management. The company sells proprietary Atlassian Marketplace apps, custom Forge-based Rovo agents, and AI extensions for USU Service Management, and delivers implementations through a Workshop-Pilot-Production methodology alongside training, custom development, integration, and migration services.

Product overview

Sykora IT provides AI-powered ITSM solutions combining Atlassian, Microsoft Azure, and USU Service Management platforms. The portfolio centers on AI automation through Atlassian Rovo (including Forge-based custom Rovo agents) and extends USU Service Management with Azure AI features. Core offerings include AI Agents for Business, IT Service Management powered by AI, Integrations and Data Migration, and Cybersecurity & Compliance. Marketplace apps include Azure Sync for Jira Assets (automated Azure-Jira synchronization), AQL Helper for Jira Assets (natural language to AQL queries), AI Screenshot Insights (OCR), Smart Assets Suggestions (Rovo agent for asset field prediction), and USU Service Management Connector for Jira (bidirectional integration). Additional services include Custom Development (Forge/Azure/Python/React), Admin Training for Atlassian and USU platforms, and Churn Prediction for energy sector customers. Delivery follows a Workshop-Pilot-Production methodology.

Differentiator

Problem solved

Functional benefit

Products and services

• Azure Sync for Jira Assets Marketplace app that automatically synchronizes Microsoft Azure data (subscriptions, EntraID users/groups/devices) into Jira Assets CMDB with pre-built object schemas and seven main resource categories, for IT operations and asset management teams.
• AQL Helper for Jira Assets Marketplace app that converts natural language questions into precise AQL (Assets Query Language) queries, enabling users to find, filter, and analyze Jira Assets without writing code.
• USU Service Management Connector for Jira Bidirectional live integration between USU Service Management and Jira, available for Jira Cloud and Jira Data Center. Handles field mapping, event handling, attachment transfer, rich text field synchronization, and secure on-premise to cloud authentication.
• AI Screenshot Insights OCR application that extracts text and information from screenshots, detecting names, email addresses, and URLs to help teams quickly interpret attached images, available for Jira and USU Service Management environments.
• Smart Assets Suggestions (Rovo Agent) Forge-based Rovo agent that automatically predicts and fills Jira Assets custom field values based on issue description and context, saving time and ensuring data accuracy.
• Azure AI Extensions for USU Service Management Suite of AI-powered extensions for USU Service Management including AI Screenshot Insights (OCR), AI Ticket Summary, AI Ticket Classification, and AI Easy Translator supporting over 130 languages.
• Churn Prediction Solution Predictive analytics solution for energy sector customers that identifies early churn signals from consumption, billing, and service data to enable proactive retention actions.
• AI Automation with Atlassian Rovo AI-powered automation solutions using Atlassian Rovo, including Rovo Studio for building custom agents and Forge-based Rovo agents for advanced automation across Jira and Confluence.
• AI Agents for Business Custom AI agent development for business process automation, including marketing lead classification, CRM automation, ticket processing, and knowledge management.
• IT Service Management powered by AI AI-enhanced ITSM solutions including Jira Service Management, USU Service Management integration, and AI-driven ticket processing, classification, and summarization.
• Integrations and Data Migration Integration services connecting USU Service Management with Jira, Azure synchronization, and data migration from legacy ITSM platforms (USM, Redmine, ServiceNow, Matrix42, Ivanti, BMC Remedy) to Jira Service Management.
• Cybersecurity & Compliance Compliance automation supporting frameworks including NIS2, DORA, GDPR, and ISO 27001, with AI-powered audit readiness and operational governance.
• Service Packages (Workshop-Pilot-Production) Structured delivery approach following Workshop, Pilot, and Production phases for AI implementation projects, including AI workshops and custom development services.
• Custom Development (Forge, Azure, Python, React) Enterprise-grade application development covering Atlassian Forge, Microsoft Azure, React, and Python, from proof-of-concept to production-ready scalable solutions.
• Atlassian Admin Training Training program for mastering Jira, Confluence, and Atlassian Cloud Administration, covering configuration, automation, and governance.
• USU Service Management Customization Training Training program for mastering USU Service Management administration and customization, from basic administration to BPMN process implementation.

Quantifiable outcome

• Significantly speeds up marketing lead classification process through automated AI routing
• +3 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• AtlassiancoreTechnology or IntegrationAtlassian is the core platform partner. Sykora IT is an expert in Atlassian Forge development, Rovo implementation, Jira Service Management, Jira Assets, and Confluence. They build and sell apps on Atlassian Marketplace.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure AI Services is the AI platform used for extending ITSM solutions. Sykora IT integrates Azure-based AI features (OCR, summarization, translation, classification) with Atlassian and USU platforms.
• USUcoreTechnology or IntegrationUSU Service Management is a key platform. Sykora IT provides integration (USU Service Management Connector for Jira), AI extensions for USU, customization training, and migration services from USM to Jira.
• Česká asociace umělé inteligence (Czech AI Association)minorStrategic or Co-development PartnerCzech AI Association partnership for AI industry collaboration and knowledge sharing.
• JIC (JIC Brno)minorStrategic or Co-development PartnerInnovation center partnership supporting technology development and startup ecosystem in Brno region.
• TraskminorStrategic or Co-development PartnerStrategic partnership with Czech IT consulting firm.
• CybregminorChannel Partner/ Reseller/ DistributorCybersecurity partner in Czech Republic providing compliance and security solutions.
• OneTeemminorStrategic or Co-development PartnerJoint webinar collaboration on Atlassian Rovo Agents showcasing automation and collaboration capabilities.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• https://SEIBERT/MEDIA: German Atlassian Platinum Solution Partner offering Jira/Confluence consulting, app development, and managed services. Directly comparable as a DACH-based Atlassian ecosystem specialist with both consulting and proprietary add-ons.
• Valiantys: European Atlassian Platinum Solution Partner with strong DACH and broader EMEA presence, offering consulting, app development, and licensing advisory. Comparable in enterprise Atlassian services footprint and verticalization approach.
• Modus Create: Global Atlassian Platinum Solution Partner with a strong focus on cloud migrations, Forge development, and AI-enabled workflows. Comparable as an Atlassian-first consultancy building integrations and automation for enterprise clients.
• Appfire: Largest independent Atlassian Marketplace app vendor, building and selling dozens of apps across Jira, Confluence, and Bitbucket. Closest comparable by business model: productized Marketplace apps plus professional services, targeting the same enterprise Atlassian buyers.
• K15t: German-headquartered Atlassian Marketplace app vendor known for Confluence apps (Scroll, Backbone) and consulting. Closely comparable as a DACH-based, productized-app-plus-services Atlassian specialist competing in the same ecosystem.
• Innovalog: Atlassian Marketplace app vendor and consultancy known for Jira Misc Workflow Extensions, Jira Workflow Toolbox, and related automation apps. Comparable as a productized-app-plus-services Atlassian specialist targeting enterprise ITSM and workflow use cases.
• catworkx: German Atlassian Platinum Solution Partner focused on enterprise Jira/Confluence deployments and Atlassian Marketplace apps. Comparable as a regional Atlassian consultancy with both services and productized offerings in the same DACH market.

Broad incumbents

• USU: German software vendor behind USU Service Management, the legacy ITSM platform Sykora IT integrates with and migrates customers away from. Comparable as both a partner and an indirect competitor for the same enterprise ITSM accounts.
• ServiceNow: Global enterprise ITSM and workflow platform incumbent. Comparable as the dominant broad ITSM suite competing for the same ITSM modernization budgets Sykora IT targets via Jira Service Management and USU integrations.

Emerging players

• Botron Software: Atlassian Marketplace app vendor focused on Jira project management, asset, and workflow extensions. Comparable as a smaller, app-led Atlassian ecosystem player competing for similar Marketplace and services demand from enterprise customers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@sykorait
• LinkedInlinkedin.com/company/sykora-it-s-r-o

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sykora IT