Spirit Airport Service

What Spirit Airport Service does

Spirit Hospitality Services is a Dutch B2B hospitality-staffing firm headquartered at the General Aviation Terminal in Schiphol-Oost, Netherlands. Founded in 1986 as Select Catering and operating under the Spirit Hospitality Services brand since 1990, the company has built a 34-year practice in outsourced reception, employee experience, event hospitality and management/assistant placement. It is part of the Sendersens Hospitality Group and serves enterprise clients across the Netherlands with named accounts including Nike, ING, Oracle, the European Medicines Agency, ProRail, Van Gogh Museum, H'ART Museum, TU Eindhoven and Eneco. ISO 9001:2015 certification has been held since 2018 and the firm has been affiliated with the FIRA sustainability rating system since 2012, achieving a 5-star TIM rating.

The company delivers four integrated service lines: Reception Services (full outsourcing of front-desk operations, including staffing, scheduling, reporting and quality management), Employee Services (proactive hosts and Floorwalker roles designed to enhance employee experience in hybrid workplaces), Event Services (professional event hosts and hostesses) and Spirit Next Step (recruitment-and-selection plus detachment placement of office managers, management assistants, project managers and similar roles). The technology stack is built on third-party SaaS rather than proprietary AI: Recruit CRM handles applicant tracking, AFAS Online/Pocketapp manages employee scheduling, leave and payroll administration, and KEEN Planning supports workforce deployment. The company's premises also include The Summum Lounge, an exclusive hospitality and meetings venue established in 2012.

Revenue is generated by charging enterprise and mid-market clients managed-staffing fees for deployed hospitality professionals and professional-services fees for permanent placements through Spirit Next Step. Pricing is quote-based and contract-negotiated, with no publicly disclosed rates. The go-to-market is direct enterprise field sales involving multi-step interviews (phone screen, Spirit HQ interview, on-site client interview) and dedicated permanent client contact persons, supported by a marketing mix of content, LinkedIn and Instagram presence, a vacancies portal and direct contact forms. Distribution is fully domestic to the Netherlands, with delivery coverage across Amsterdam, Utrecht, Eindhoven, Rotterdam, Zwolle and Hilversum. In January 2023 the company joined the Facility Coalition ING alongside CBRE, CSU, Compass Group and Securitas.

Name

Spirit Airport Service

Legal name

Spirit Hospitality Services

Website

https://spirithospitalityservices.nl

Company type

Private

Founded year

1986

Operating status

Operating

Short description

Spirit Hospitality Services is a Dutch B2B hospitality staffing firm, headquartered at Schiphol-Oost, providing outsourced reception, employee-experience, event and management-assistant placement services to enterprise clients such as Nike, ING and Oracle across the Netherlands.

Ownership category

akta.pro rank

Product category

Hospitality Staffing Services

NAICS

Food Service Contractors (72231)

SIC

Services-Facilities Support Management Services (8744), Services-Employment Agencies (7361)

akta.pro primary industry

Meeting & Events Support Services (Room Setup, AV Coordination, Hospitality) (IMAIALAE)

akta.pro secondary industry

Event Hospitality & VIP Lounge Staff (HSACAEAH)

Keywords

• Hospitality staffing services
• Reception outsourcing
• Event host staffing
• Employee experience services
• Management assistant recruitment

Headquarters

HQ city

Schiphol

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Staffing & Deployment Services: Spirit provides hospitality staffing services by recruiting, vetting, training, and deploying hospitality professionals (receptionists, hosts, event staff, management assistants) to client organizations. Revenue is generated through staffing fees charged to client organizations for the deployment of hospitality personnel. Services include reception services, employee services, event services, and management/assistant placement. The company also offers both recruitment & selection (permanent placement) and detachment (temp staffing) options.
2. Recruitment & Selection: For the Next Step division, Spirit matches experienced hospitality professionals to permanent roles such as Office Manager, Management Assistant, Personal Assistant, and Project Manager. The company charges client organizations for successfully placing candidates.
3. Detachment/Temp Staffing: Spirit Next Step also offers detachment (detachering) services, placing candidates in client organizations on a temporary basis.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Spirit Hospitality Services provides outsourced hospitality staffing and placement for enterprise and mid-market organizations across the Netherlands. The company recruits, vets, trains, and deploys receptionists, hosts, hostesses, and event personnel to client sites, and also places experienced professionals into permanent and temporary management/assistant roles through its Next Step division. Services include reception outsourcing, employee experience/floorwalker support, corporate event staffing, and recruitment/selection of office managers, management assistants, and project managers.

Product overview

Spirit Hospitality Services is a hospitality staffing and service provider that offers a portfolio of four integrated service lines: Reception Services (full outsourcing of reception operations with staffing and quality management), Employee Services (employee experience enhancement through hosts and facility support), Event Services (professional event staffing with hosts and hostesses), and Spirit Next Step (recruitment and placement of management/assistant professionals). The company, founded in 1986 and headquartered at Schiphol-Oost, has over 34 years of experience in high-end hospitality services, operating primarily in the Dutch market with clients including Nike, ING, and ProRail.

Differentiator

Problem solved

Functional benefit

Products and services

• Reception Services Full outsourcing of reception operations including staffing, scheduling, reporting, and quality improvement. Provides stable staffing with trained hospitality professionals who deliver warm welcomes and professional reception management for client organizations.
• Employee Services Proactive hosts and hostesses who enhance the employee experience by providing warm welcomes, facility support, and early problem resolution. Includes daily updates on office facilities and serves as a friendly point of contact for employees in hybrid work environments.
• Event Services Professional hosts and hostesses for corporate events who represent organizations with class and professionalism. Services include guest reception, registration, guidance, appropriate attire coordination, and evaluation with proactive follow-up.
• Spirit Next Step Recruitment and placement service for office managers, management assistants, project managers, facility employees, service desk employees, and secretaries. Offers both recruitment & selection (permanent placement) and detachment (temporary staffing) with candidates who have proven quality and development orientation.
• The Summum Lounge Exclusive hospitality venue located at the General Aviation Terminal at Schiphol-East, serving as a private meeting and events location for clients.

Quantifiable outcome

• FIRA TIM assessment rating of 5 stars achieved in 2025 for CSR performance
• +1 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Facility Coalition INGcoreStrategic or Co-development Partner · 1 January 2023Since January 2023, Spirit joined the Facility Coalition ING alongside CBRE, CSU, Compass Group, and Securitas. This coalition arose from ING's desire to establish collaboration between specialists to deliver the best possible facility services for ING. Spirit contributed to One-Team Hospitality and Onboarding & Training topics for the coalition, creating unified onboarding for all coalition partners and organizing monthly onboarding sessions and joint hospitality training.
• Sendersens Hospitality GroupcoreStrategic or Co-development PartnerSpirit Hospitality Services is part of the Sendersens Hospitality Group, sharing personal data with other entities within the group. The group encompasses Spirit Hospitality Services and Select Catering, operating from the General Aviation Terminal at Schiphol-East. The Summum Lounge is operated as part of this group.
• CBREminorStrategic or Co-development PartnerPartner in Facility Coalition ING, providing facility management services alongside Spirit.
• CSUminorStrategic or Co-development PartnerPartner in Facility Coalition ING, providing cleaning and facility services alongside Spirit.
• Compass GroupminorStrategic or Co-development PartnerPartner in Facility Coalition ING, providing catering and facility services alongside Spirit.
• SecuritasminorStrategic or Co-development PartnerPartner in Facility Coalition ING, providing security services alongside Spirit.

Scale indicators2 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• ASA Talent: Dutch staffing network placing hospitality, reception, and event staff nationwide. Directly comparable to Spirit on receptionist, host/hostess, and event staffing service lines.
• Olympia: Dutch staffing agency placing reception, hospitality, and office support professionals across the Netherlands. Closely comparable to Spirit's core reception staffing and Next Step permanent placement model.
• Vermaat: Dutch hospitality group specializing in corporate hospitality, event catering, and on-site guest experience at enterprise and institutional locations. Overlaps with Spirit's event services and Summum Lounge-style premium hospitality positioning.
• Hutten: Dutch hospitality and catering company providing corporate hospitality, events, and on-site reception-style services. Comparable to Spirit on event hospitality and corporate hospitality mandates for enterprise clients.
• Young Capital: Dutch staffing and recruitment firm focused on young professionals, with active reception and hospitality categories. Comparable to Spirit on candidate sourcing, hospitality placements, and Next Step-style permanent placements.

Broad incumbents

• Compass Group Nederland: Global contract foodservice and hospitality provider with a Dutch operation that is Spirit's partner in the ING Facility Coalition. Comparable on corporate hospitality and event staffing for large enterprise accounts.
• Adecco Nederland: Global staffing group with a Dutch operation providing hospitality, office support, and event staffing. Comparable to Spirit on receptionist and event host deployments, typically serving similar mid-market and enterprise clients.
• ManpowerGroup Nederland: Global staffing and workforce solutions provider with Dutch hospitality and office support placements. Competes with Spirit for receptionist and administrative roles at enterprise clients.
• Randstad Nederland: Largest staffing firm in the Netherlands offering hospitality, reception, and administrative placements. Overlaps with Spirit across reception and management assistant categories but as part of a full-suite staffing portfolio rather than a hospitality specialist.
• Tempo-Team: Major Dutch general staffing brand (part of Randstad) that places reception, hospitality, and administrative staff. Directly comparable to Spirit's receptionist and event staffing lines but operates at significantly larger scale and broader scope.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/spirit-hospitality-services
• Instagraminstagram.com/spirithospitalityservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spirit Airport Service