TIBH, Industries Inc.

What TIBH, Industries Inc. does

WorkQuest (formerly TIBH Industries Inc.) is a private non-profit corporation founded in 1978 and headquartered in Austin, Texas. The organization operates Texas's State Use Program under the WorksWonders brand and acts as the statutory interface between Community Rehabilitation Programs (CRPs) and government buyers — channeling products and services produced by individuals with disabilities to state agencies, cities, counties, school districts, hospital districts, cooperative purchasing members, and institutions of higher education. Per its own published milestones, the program facilitated employment for 6,100+ individuals with disabilities in 2025, up from 22 in the founding year.

The core commercial surface spans two retail channels — the WorkQuest Central Store in Austin and the WorkQuest Online Catalog — and thirteen product categories (food items, awards, office and school supplies, furniture, chairs, medical supplies, bed and bath, janitorial supplies, outdoor clothing and supplies, hand tools, and miscellaneous). Service lines include outdoor and indoor maintenance, freight and logistics, document destruction, call center solutions, and temporary employment, with standing Texas Smart Buy / CPA contracts covering freight and logistics (962-S5), document destruction (962-S1), and temporary personnel rates (962-S3). Call center operations are delivered through cloud-based contact center platforms offering AI-enhanced call handling, advanced routing, analytics, omnichannel communication (voice, SMS, email, chat, data entry), bilingual support, and FERPA/HIPAA/NIST-compliant configurations.

Commercial motion is sales-led and relationship-driven through seven Regional Marketing Managers covering all Texas counties, augmented by an annual Artie Lee Hinds Award Dinner (19th year) and Products and Services Expo (38th year) at the Doubletree Hotel Austin. Partnerships with the Texas Workforce Commission, National Industries for the Blind, SourceAmerica, the federal AbilityOne Program, and SUPRA embed WorkQuest within the broader national State Use Program ecosystem. Pricing for temporary staffing follows the State Auditor's Job Classifications; product and service pricing follows state purchasing requirements and competitive bidding processes.

Name

TIBH, Industries Inc.

Legal name

WorkQuest

Website

https://tibh.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

WorkQuest (formerly TIBH Industries Inc.) is a private Texas non-profit, founded 1978, that operates the state's WorksWonders Program to source products, services, and temporary staffing from Community Rehabilitation Programs employing people with disabilities for government and education buyers statewide.

Ownership category

akta.pro rank

Product category

Government Procurement and Disability Employment Services

NAICS

Vocational Rehabilitation Services (6243), Individual and Family Services (6241), Temporary Help Services (56132)

SIC

Services-Social Services (8300), Services-Employment Agencies (7361)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Workforce Support Services & Case Management (Coaching, Wraparound) (EDAAAOAK)

Keywords

• State use program
• Community rehabilitation programs
• Government procurement services
• Disability employment services
• Contract staffing services

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Product Sales: WorkQuest markets products manufactured by individuals with disabilities through community rehabilitation programs (CRPs) to government entities, cooperative purchasing members, and institutions of higher education
2. Services: Provides various services including temporary employment, call center solutions, freight and logistics, document destruction, and outdoor/indoor maintenance services to state agencies and organizations
3. Temporary Employment Services: Provides state agencies and organizations with immediate access to qualified, dependable temporary personnel following State Auditor's Job Classifications
4. Call Center Solutions: Scalable call center services provided by Community Rehabilitation Programs including 24/7 coverage, omnichannel communication, bi-lingual support, and custom training programs

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

WorkQuest (formerly TIBH Industries Inc.) operates the Texas State Use Program (WorksWonders Program) as the administrative interface between Community Rehabilitation Programs (CRPs) — which employ people with disabilities — and government purchasers. The organization markets products manufactured by individuals with disabilities (food, office supplies, furniture, medical supplies, janitorial supplies, hand tools, outdoor supplies) and delivers services (outdoor/indoor maintenance, freight and logistics, document destruction, call center solutions, temporary employment staffing) to state agencies, cities, counties, school districts, hospital districts, cooperative purchasing members, and institutions of higher education across Texas.

Product overview

WorkQuest (formerly TIBH Industries Inc.) is a nonprofit corporation operating Texas's State Use Program (WorksWonders Program) since 1978, connecting individuals with disabilities to employment opportunities. The organization offers two primary sales channels: the WorkQuest Central Store (physical retail in Austin) and the WorkQuest Online Catalog (for governmental entities, cooperative purchasing members, and institutions of higher education). Its portfolio spans 13 product categories including food items, awards, office/school supplies, furniture, chairs, color charts, medical supplies, bed & bath items, janitorial supplies, outdoor clothing and supplies, and hand tools & hardware. Services are organized into six categories: outdoor services (parks maintenance, demolition, flood control, grounds maintenance, litter pickup, landscape maintenance), indoor services (floor care, janitorial, moving, pest control), office assistance (mailing, shredding, vehicle washing), freight and logistics, document destruction, and call center solutions. The organization also provides temporary staffing services through regional marketing representatives across Texas highway districts. A separate digital library is hosted at store.tibh.org.

Differentiator

Problem solved

Functional benefit

Products and services

• WorkQuest Central Store

Quantifiable outcome

• Helped employ more than 6,100 individuals with disabilities in 2025
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Texas Workforce Commission (TWC)coreStrategic or Co-development PartnerTWC oversees the Purchasing from People with Disabilities Program. WorkQuest invests in the State Use Program and serves as the interface between CRPs and purchasing systems of state agencies.
• National Industries for the Blind (NIB)coreStrategic or Co-development PartnerNational organization supporting employment for people with blindness. WorkQuest is listed as a related link on the Texas State Use Program network.
• SourceAmericacoreStrategic or Co-development PartnerNational organization (formerly NISH) connecting government agencies with CRPs that employ people with disabilities. WorkQuest participates in their ecosystem.
• AbilityOne ProgramcoreStrategic or Co-development PartnerFederal program providing employment for people with disabilities through government procurement. WorkQuest operates under this framework in Texas.
• SUPRA (State Use PRograms Association)minorStrategic or Co-development PartnerAssociation of state use programs across the country. WorkQuest is listed as a related link for Texas State Use Program.
• Community Rehabilitation Programs (CRPs)coreStrategic or Co-development PartnerNetwork of vocational rehabilitation centers across Texas that employ individuals with disabilities and provide products and services through the WorksWonders Program.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• AbilityOne Commission: Federal program that enables government agencies to purchase products and services from nonprofit agencies employing people with disabilities. WorkQuest operates under this framework in Texas, making AbilityOne the federal-level structural analog.
• Goodwill Industries International: Large nonprofit network providing job training and employment placement for people with disabilities and other barriers. Operates retail stores and staffing services that compete with WorkQuest's Central Store and temporary staffing offerings.
• SourceAmerica: National nonprofit that connects federal government agencies with Community Rehabilitation Programs (CRPs) employing people with disabilities. WorkQuest explicitly participates in SourceAmerica's ecosystem as a Texas State Use Program link, making it a direct partner and a functionally analogous national peer.

Direct peers

• Melwood: Nonprofit providing employment, workforce development, and facility services for people with disabilities, primarily in the Mid-Atlantic. Comparable business model combining staffing, facility services, and government contracts driven by a disability employment mission.
• National Industries for the Blind (NIB): National nonprofit creating employment for people who are blind through AbilityOne and federal/state procurement. WorkQuest is listed as a related link on NIB's Texas State Use Program network, reflecting their closely aligned disability employment and government procurement roles.
• Chimes: Nonprofit supporting people with disabilities through employment, workforce development, and government services. Operates staffing, facility management, and document destruction services — directly comparable lines to WorkQuest's offerings.

Emerging players

• Best Buddies International: Nonprofit focused on employment and friendship programs for people with intellectual and developmental disabilities. Less direct service line overlap but shares the disability employment mission and government/corporate partnership model.

Regional players

• MWR Services (Maine Vocational & Rehabilitation Services): Nonprofit operating Maine's State Use Program-style services for people with disabilities, including government procurement of products and services. Directly comparable in mission and model but operating in a different geography.
• ASET Business Services (formerly ARIE): Nonprofit business services provider operated by Aspiranet, employing people with disabilities in document destruction, staffing, and call center operations. Comparable service mix to WorkQuest but California-focused.

Others

• Texas Workforce Commission (TWC): State agency that oversees the Purchasing from People with Disabilities Program and serves as WorkQuest's primary regulator and partner. Not a competitor but the institutional linchpin of WorkQuest's business model and a key comparable for understanding the state's role.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tibh-industries

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TIBH, Industries Inc.