SERVPRO of Richmond, Chesterfield, Henrico & Tri-Cities, Plus

What SERVPRO of Richmond, Chesterfield, Henrico & Tri-Cities, Plus does

SERVPRO of Richmond, Chesterfield, Henrico & Tri-Cities, Plus is an independently owned and operated SERVPRO franchise headquartered at 12200 Deergrove Rd in Midlothian, Virginia, serving homeowners, insurance carriers, commercial property owners and managers, facility managers, and local and state government agencies across the Richmond, Chesterfield, Henrico, and Tri-Cities areas of central Virginia. The franchise is owned by Andrew M. Bahen and Theresa C. Bahen and operates under the SERVPRO brand, training, and national marketing infrastructure provided by Servpro Franchisor, LLC. Its technology stack is centered on state-of-the-art physical restoration equipment combined with industry certifications (IICRC across five restoration disciplines and NADCA across three air-systems specialties) rather than software or AI, and it carries 39 years of local operating history with sustained top-10 ranking among 2,000+ national SERVPRO franchises.

The company's revenue model is professional services, billed project-by-project on a quote basis that varies with damage scope, property size, and required services. Insurance carriers and commercial clients are direct-billed. The service portfolio spans six core lines — water damage restoration, fire damage restoration, mold remediation, storm/disaster response (including emergency roof tarp and board-up), construction/reconstruction, and commercial services — supported by specialty cleaning (air duct/HVAC, biohazard/crime scene, sewage, virus/pathogen, packout and contents restoration, document restoration, odor removal, vandalism/graffiti) and general cleaning (carpet/upholstery, ceiling/floors/walls, drapes/blinds). Distribution is direct-to-consumer via a 24/7 emergency hotline ((804) 378-2323), with parallel channels through insurance carrier partnerships, commercial property management relationships, and government contracts. Marketing relies on reputation signals — Google reviews (4.6 across 373 reviews), BBB A+ accreditation, customer testimonials, and the national SERVPRO brand — rather than paid digital acquisition.

Name

SERVPRO of Richmond, Chesterfield, Henrico & Tri-Cities, Plus

Legal name

SERVPRO of Chesterfield and Tri-Cities Plus

Website

https://servprochesterfield.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

SERVPRO of Richmond, Chesterfield, Henrico & Tri-Cities, Plus is an independently owned SERVPRO franchise providing 24/7 emergency property restoration, cleaning, and construction services to homeowners, insurance carriers, commercial clients, and government agencies across central Virginia.

Ownership category

akta.pro rank

Product category

Property Restoration Services

NAICS

Remediation Services (562910)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Smoke, Soot & Odor Remediation (HSAPAOAD), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI), Fire/Smoke Damage Cleaning & Sanitization (HSAEAHAN)

Keywords

• Property restoration services
• Water damage restoration
• Fire damage cleanup
• Mold remediation services
• Commercial cleaning services

Headquarters

HQ city

Midlothian

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Restoration and Cleaning Services: One-time service revenue from emergency response to water damage, fire damage, mold remediation, storm damage, and specialty cleaning. Services provided to homeowners, insurance companies, business owners, facility managers, government agencies, and commercial property managers. Pricing based on scope of damage and services required.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

SERVPRO of Richmond, Chesterfield, Henrico & Tri-Cities, Plus provides 24/7 emergency property restoration, cleaning, and construction services for residential and commercial properties damaged by water, fire, smoke, mold, and storms. The company delivers a full service chain from initial damage mitigation through structural drying, mold remediation, contents packout, and full reconstruction, complemented by specialty cleaning (biohazard, crime scene, sewage, virus/pathogen, air duct/HVAC, document restoration) and general cleaning services.

Product overview

SERVPRO of Chesterfield and Tri-Cities Plus is a franchise-based cleanup and restoration company offering emergency disaster response and recovery services. The core portfolio consists of Water Damage Restoration, Fire Damage Restoration, Mold Remediation, Storm/Disaster Response, Construction Services, and Commercial Services as the primary service lines. These core offerings are supported by Specialty Cleaning services (including Air Duct/HVAC Cleaning, Biohazard/Crime Scene Cleanup, Sewage Cleanup, Virus/Pathogen Cleaning, Packout & Contents Restoration, Document Restoration, Odor Removal, and Vandalism/Graffiti Cleanup) and General Cleaning services (Carpet/Upholstery, Ceiling/Floors/Walls, Drapes/Blinds). The company provides 24/7 emergency response with trained employees and state-of-the-art equipment, serving homeowners, insurance companies, business owners, facility managers, and government agencies throughout the Richmond, Chesterfield, Henrico, and Tri-Cities areas.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Emergency water damage restoration services for residential and commercial properties, including water extraction, structural drying, dehumidification, and damage-related repairs to minimize property loss.
• Fire Damage Restoration Fire damage cleanup and restoration services, including smoke and soot removal, structural cleaning, content cleaning, and reconstruction of fire-damaged residential and commercial properties.
• Mold Remediation Professional mold detection, removal, and remediation services for residential and commercial properties, using IICRC Applied Microbial Remediation Technician protocols.
• Storm/Disaster Response Emergency storm damage response services including roof tarping, board-up, and disaster recovery operations for residential and commercial properties.
• Construction Services Full-service construction and reconstruction services following damage restoration, including emergency repairs and complete rebuilds for residential and commercial properties.
• Commercial Services Commercial property restoration and cleaning services for business owners, facility managers, and property management teams, including large-scale emergency response and business continuity support.
• Specialty Cleaning Specialized cleaning services including Air Duct/HVAC Cleaning, Biohazard/Crime Scene Cleanup, Sewage Cleanup, Virus/Pathogen Cleaning, Packout & Contents Restoration, Document Restoration, Odor Removal, and Vandalism/Graffiti Cleanup for residential and commercial customers.
• General Cleaning General cleaning services for residential and commercial properties including Carpet/Upholstery Cleaning, Ceiling/Floors/Walls Cleaning, and Drapes/Blinds Cleaning.
• Air Duct/HVAC Cleaning NADCA-certified air duct and HVAC system cleaning services for residential and commercial properties, performed by staff holding ASCS, CVI, and VSMR certifications.
• Biohazard/Crime Scene Cleanup Biohazard and crime scene cleanup services for residential and commercial properties, including proper handling, removal, and decontamination of hazardous materials.
• Sewage Cleanup Hazardous sewage cleanup and remediation services for residential and commercial properties.
• Virus/Pathogen Cleaning COVID-19 and pathogen cleaning and disinfection services for residential and commercial properties.
• Packout & Contents Restoration Content packout, cleaning, and restoration services for damaged belongings and inventory from residential and commercial properties.
• Document Restoration Specialized document and paper restoration services for water-damaged or fire-damaged files and records.
• Roof Tarping & Board-Up Emergency roof tarping and board-up services to protect residential and commercial properties from further damage after storms or disasters.

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• SERVPRO Franchisor, LLCcoreOEM/ Whitelabel/ Licensing PartnerIndependently owned and operated franchise of SERVPRO Franchisor, LLC. Operates under the SERVPRO brand name, systems, training, and national marketing support. One of 2,000+ franchise locations ranked consistently in top ten nationally. Franchise established with headquarters in Chesterfield County, Virginia.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Others

• Crawford Contractor Connection: Managed repair network connecting insurance carriers to certified contractor firms for property restoration. Relevant ecosystem participant that influences which restoration firms receive insurance claim assignments.

Direct peers

• Restoration 1: National franchise brand providing water, fire, mold and storm damage restoration services. Competes for the same insurance carrier work and serves residential and commercial customers with similar service-level offerings.
• AdvantaClean: Franchise system specializing in mold remediation, water damage, air duct cleaning and emergency services. Comparable service mix and target customer base, with overlapping NADCA certifications.
• Paul Davis Restoration: National franchise network offering property damage restoration, remodeling and emergency services. Competes directly with SERVPRO for insurance-dispatched residential and commercial restoration jobs in the same Mid-Atlantic markets.
• Coit Cleaning & Restoration: Franchise-based cleaning and restoration provider offering water, fire and smoke damage restoration, plus specialty cleaning services. Overlaps with SERVPRO's specialty cleaning portfolio and disaster response offering.
• PuroClean: National franchise system specializing in property damage restoration, including water, fire, mold and biohazard cleanup. Direct competitor offering the same 24/7 emergency response model and IICRC-trained technicians.
• ServiceMaster Restore: National franchise system providing water, fire and mold damage restoration services to residential and commercial customers. Direct competitor in the same property restoration category with overlapping IICRC certifications and insurance network relationships.
• Rainbow Restoration (Neighborly): Brand within the Neighborly franchise group providing water, fire and mold restoration services. Direct competitor in the same restoration category with similar insurance partner relationships and customer segments.

Broad incumbents

• BMS CAT (BMS Restoration): Large national commercial restoration provider handling large-loss water, fire and storm damage for commercial and industrial clients. Competes for the same large commercial jobs that SERVPRO Chesterfield positions itself to win.

Emerging players

• Stanley Steemer: National franchise network primarily known for carpet and duct cleaning, but increasingly offering water damage restoration. Competes with the specialty cleaning and duct cleaning portions of SERVPRO's service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/servpro-of-chesterfield

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SERVPRO of Richmond, Chesterfield, Henrico & Tri-Cities, Plus