What Tandridge District Council does

Tandridge District Council is a statutory local government authority established in 1974 under the Local Government Act 1972, serving the residents and businesses of the Tandridge District in Surrey, England. The council's principal responsibilities include council tax billing and collection (with a £10.27M own-requirement for 2026/2027 out of £102.6M total collected district-wide), business rates administration, housing allocation and benefit assessment, statutory planning and building control, waste and recycling collection, licensing, electoral services, and community safety. Service delivery is funded through retained council tax, business rates, and central government grants (£3.5M disclosed for 2026/2027), with no commercial pricing model in operation.

The council operates a digital service platform centred on the MyTandridge account, a Salesforce-based citizen portal (tandridge.my.site.com) providing single sign-on access to council tax management, benefits claims, housing services, and issue reporting. Supporting infrastructure includes a DotNetNuke CMS-driven public website, ModernGov for committee and governance management, Google Analytics and Microsoft Clarity for web analytics, Google reCAPTCHA and Siteimprove for form security and accessibility, and Zoho Forms for online consultation Q&A. Channels extend beyond digital to a telephone contact centre (01883 722000), in-person services at the Oxted headquarters (8 Station Road East), and email newsletters across four streams.

The council's go-to-market is direct-to-citizen within the district boundary: residents and businesses access services through self-service portals, online forms, phone, or in-person visits, with no commercial sales motion. Statutory powers grant the council monopoly over council tax billing, planning decisions, and housing allocation within its jurisdiction. The council participates in the Southern Building Control Partnership (joint venture with Mole Valley and Reigate & Banstead councils) and the Future Surrey local government reorganisation programme, which is working toward creating a new East Surrey unitary council.

Name

Tandridge District Council

Legal name

Tandridge District Council

Website

https://tandridge.gov.uk

Company type

Public

Founded year

1974

Operating status

Operating

Short description

Tandridge District Council is a UK statutory local government authority serving residents and businesses of the Tandridge District in Surrey, England, delivering council tax collection, housing, planning, waste management, benefits administration, and licensing through a Salesforce-based MyTandridge digital portal and in-person channels.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (925110), Administration of Urban Planning and Community and Rural Development (92512), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Refuse Systems (4953)

akta.pro primary industry

Municipal Tax & Revenue Administration (Local) (BPAIACAD)

akta.pro secondary industries

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), District Finance, Budgeting & Procurement Offices (EDADABAG)

Keywords

• Local government services
• Council tax collection
• Planning applications
• Waste collection services
• Housing administration

Headquarters

HQ city

Oxted

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax Collection: Tandridge District Council collects council tax as a billing authority. Of the total council tax collected, the council retains a portion (£10,272,448 for 2026/2027) while the remainder goes to Surrey County Council, Surrey Police, and parish councils.
2. Business Rates: Non-domestic rates collected from businesses in the district, with reliefs and exemptions managed through FOI and publication schemes.
3. Government Grants: Central government funding and grants including revenue support, business rates redistribution, and specific service grants (£3,510,343 for 2026/2027).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Tandridge District Council is a statutory local government authority delivering district-wide public services in Surrey, England, including council tax billing, housing benefits administration, planning and building control, waste and recycling collection, licensing, electoral services, and community safety. It operates as a billing authority for council tax and non-domestic rates, funded through taxation and central government grants.

Product overview

Tandridge District Council operates as a local government authority offering a unified digital services platform centered around the MyTandridge Account portal. The product portfolio includes council tax management, benefits and support services, planning applications, housing services, waste collection, parking, business licensing, and electoral services. Residents access these through the MyTandridge portal which integrates council tax, benefits, housing, and reporting services into a single online account. The council provides approximately 20+ distinct service categories delivered through the main website, online forms, and the customer portal.

Differentiator

Problem solved

Functional benefit

Products and services

• MyTandridge Account Portal Digital self-service citizen portal allowing residents and businesses to manage council tax, benefits, report issues, apply for services, and access council information through a single sign-on account.
• Council Tax Services Billing, collection, reductions, discounts, exemptions, and appeals administration for council tax on domestic properties in the Tandridge District.
• Business Rates Collection Non-domestic rates billing, reliefs, exemptions, and recovery for businesses operating within the Tandridge District.
• Benefits and Support Services Housing benefit claims, council tax support, universal credit assistance, and change of circumstances reporting for residents.
• Planning and Building Control Services Planning application search, submission, tracking, consultation, and building control services delivered jointly via the Southern Building Control Partnership.
• Council Housing Services Council housing rent collection, repair requests, housing advice, homelessness support, and affordable housing register management.
• Recycling and Waste Collection Scheduled household waste, recycling, and garden waste collection, plus missed bin reporting for district residents.
• Parking, Streets and Transport Services Parking permits, pay-and-display, street naming, flytipping and pothole reporting for the district.
• Business Support and Licensing Food business registration, alcohol and other licensing, business rates management, and youth employment support programmes.
• Voting and Elections Services Electoral registration, postal and proxy voting arrangements, and voter information services for the district.
• E-newsletter Subscription Service Email newsletters covering Business (bimonthly), Housing (quarterly), News and Events (monthly), and Local Plan updates for residents and businesses.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature1 record

Partnerships

Three partnerships are on record, tiered minor and core.

• Reigate & Banstead Borough CouncilminorStrategic or Co-development Partner · 21 May 2025Partnership with Reigate & Banstead Borough Council to deliver the youth employment and skills hub for 18-24 year olds not in education, employment or training (NEET). The hub provides employment support, skills workshops, CV writing, and mentoring.
• Southern Building Control PartnershipcoreStrategic or Co-development PartnerTandridge District Council partners with Mole Valley District Council and Reigate & Banstead Borough Council to provide a shared Building Control service. The partnership is known as the Southern Building Control Partnership and operates through www.southernbcp.co.uk, serving all three council areas.
• Surrey Lifelong Learning PartnershipminorStrategic or Co-development PartnerPartner organisation for delivery of the youth employment and skills hub programme, providing training and learning opportunities for young people in the district.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Sevenoaks District Council: Neighbouring Kent district council sharing a border with Tandridge; offers a near-identical statutory service portfolio but operates under a different county council framework (Kent County Council).
• Sussex County Council: Upper-tier authority adjacent to Surrey; comparable in scope of statutory planning, housing, and community development administration though at county rather than district level.

Direct peers

• Waverley Borough Council: Another Surrey district-level local authority with a closely matched service portfolio (council tax, planning, housing, waste, benefits) and similar rural/semi-urban geography in the same county framework.
• Reigate & Banstead Borough Council: Neighbouring Surrey district council of similar size and service scope; direct partner in the Southern Building Control Partnership and the youth employment/skills hub. Operates an almost identical statutory service portfolio (council tax, planning, housing, waste, benefits).
• Elmbridge Borough Council: Surrey borough council of similar district-tier status operating within the same Surrey County Council framework; offers the same statutory local government services to a comparable resident base.
• Mole Valley District Council: Adjacent Surrey district council and third member of the Southern Building Control Partnership; comparable in scale, governance structure, and the statutory service mix delivered to residents and businesses.

Broad incumbents

• Surrey County Council: Upper-tier authority that Tandridge sits within; receives the largest share of council tax collected in the district (£76.6M of £102.5M in 2026/2027) and oversees the county-wide coordination framework, including the Future Surrey reorganisation programme.
• Croydon Council: Larger London borough adjacent to Tandridge; provides the same statutory services but at a significantly greater scale, offering a comparison point for service design in the wider East Surrey / South London corridor.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat3 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xtwitter.com/TandridgeDC
• Facebookfacebook.com/Tandridge-Council-315394932190994
• LinkedInlinkedin.com/company/tandridge-district-council

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tandridge District Council