What Reigate & Banstead Borough Council does

Reigate & Banstead Borough Council is a local government authority serving approximately 140,000 residents across the borough of Reigate and Banstead in Surrey, England. The council was founded in 1974 and operates from Reigate Town Hall under the governance of 45 elected councillors. It delivers statutory public services mandated by UK legislation including council tax administration, housing benefits, planning decisions, electoral services, street naming and numbering, waste collection, and environmental health regulation. The council also provides discretionary community services such as parks management, leisure facilities, and community grant programmes.

The council's digital platform is built on Jadu CMS with data hosted on AWS (Ireland/Frankfurt), supplemented by Google Analytics, Microsoft Clarity for behavioral analytics, Liberty Converse for call recording, and Recollect for waste scheduling. Resident-facing products include the My Reigate & Banstead account portal for 24/7 online transactions, the Where I Live postcode-based service hub, the Report It issue reporting system, and an Open Data Portal. Distribution channels span digital self-service, Town Hall reception, a telephone contact centre, and active social media presence across Facebook, Instagram, LinkedIn, Nextdoor, and X.

The council is funded primarily through council tax, business rates, and central government grants. Revenue is supplemented by fees on discretionary services such as street naming and numbering (e.g., £265 base fee plus £59 per plot for single property developments, £354 for new street creation). Customer segments comprise local residents (primary), local businesses, and community/voluntary organisations. The council holds statutory partnerships with Surrey County Council, the Department for Levelling Up Housing and Communities, Royal Mail, and emergency services, and participates in regional health and housing collaborations including the East Surrey Place Partnership.

Name

Reigate & Banstead Borough Council

Legal name

Reigate & Banstead Borough Council

Website

https://reigate-banstead.gov.uk

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Reigate & Banstead Borough Council is a UK local government authority serving approximately 140,000 residents in Surrey, providing statutory services including council tax administration, planning, housing, waste management, and leisure services, funded through council tax, business rates, and government grants.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953)

akta.pro primary industry

Parks, Recreation & Cultural Services (BPAIACAI)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

Keywords

• Local government services
• Council tax administration
• Waste management services
• Planning application services
• Housing benefits administration

Headquarters

HQ city

Reigate

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Reigate & Banstead Borough Council is a UK local government authority delivering statutory and discretionary public services to approximately 140,000 residents across the Reigate and Banstead borough in Surrey. Core offerings include council tax administration, housing benefits claims, planning application processing, recycling and waste collection, housing services, electoral services, parks and countryside management, leisure facilities, environmental health, and street naming and numbering. Services are delivered through digital self-service portals, a town hall reception, a contact centre, and community engagement channels.

Product overview

Reigate & Banstead Borough Council operates a multi-channel digital services platform providing resident-facing government services. The core offering consists of the My Reigate & Banstead resident account portal, the Where I Live local hub for postcode-based services, and the Report It issue reporting system. Supporting services include online payment processing for council tax and fees, a parks and recreation directory, street naming and numbering applications, open data access, and interactive mapping. Services are accessible through the main council website, the dedicated my.reigate-banstead.gov.uk portal, and the whereilive.reigate-banstead.gov.uk location-based hub. The council also maintains an online directories system for leisure and parks information.

Differentiator

Problem solved

Functional benefit

Products and services

• Where I Live (Local Hub)
• My Reigate & Banstead Account
• Street Naming and Numbering Service
• Online Payment Services

Quantifiable outcome

• Call recording for quality monitoring and security purposes with 14-day retention
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• East Surrey Place PartnershipcoreStrategic or Co-development PartnerThe council is a partner within the East Surrey Place Partnership, collaborating on shared service delivery and integrated care initiatives across the region.
• Surrey Downs Health and Care PartnershipcoreStrategic or Co-development PartnerThe council participates as a partner in the Surrey Downs Health and Care Partnership, working on integrated health and social care delivery. Place privacy notices are available via Surrey and Sussex Integrated Care Board website.
• Accent HousingcoreStrategic or Co-development PartnerAccent Housing partners with the council on the Social Housing Decarbonisation Fund scheme, jointly collecting and processing tenant data for energy efficiency improvements. Accent Housing is registered with ICO (Z6007545).
• Voluntary Action South EastminorStrategic or Co-development PartnerThe council organizes the annual Volunteer Awards in conjunction with Voluntary Action South East, recognizing community volunteers in the borough.
• Surrey County CouncilcoreOthersSurrey County Council is responsible for highways, education, adult social care, community recycling centres, and blue badges. The council shares address information with Surrey County Council for statutory purposes. The council also partners with Surrey County Council as Highway Authority for road adoption.
• Department for Levelling Up, Housing and Communities (DLUHC)coreOthersThe council shares self-build and custom housebuilding register data with DLUHC as part of legal obligations for monitoring housing permissions and land facilitation.
• National Fraud InitiativeminorOthersThe council participates in the Cabinet Office's National Fraud Initiative anti-fraud data matching exercise, sharing data to prevent and detect fraud.
• Royal MailcoreTechnology or IntegrationRoyal Mail is consulted on street naming and numbering applications and receives official address notifications. Royal Mail assigns postcodes following council notifications.
• Emergency ServicescoreOthersEmergency services (Police, Fire, Ambulance) are consulted on certain street naming applications and receive official address notifications for effective emergency response.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mole Valley District Council: Adjacent Surrey local authority of comparable size and service scope. Provides the same suite of district-level services (planning, council tax, waste, housing) to a similar rural-urban population in Surrey.
• Tandridge District Council: Neighbouring Surrey district council with directly comparable responsibilities including council tax collection, waste collection, planning authority, and street naming. Similar population range to Reigate & Banstead.
• Runnymede Borough Council: Surrey borough council with a comparable population base and identical set of statutory responsibilities including housing, planning, environmental health, and waste collection.
• Guildford Borough Council: Larger Surrey borough council operating the same municipal service model but at greater scale. Useful peer for benchmarking Reigate & Banstead's digital platform maturity and service breadth.
• Elmbridge Borough Council: Neighbouring Surrey borough council with similar scope of services. Already a direct operational partner with Reigate & Banstead on Street Naming and Numbering data handling, making it the closest functional peer for municipal service comparison.
• Woking Borough Council: Surrey borough council with directly overlapping responsibilities — council tax, planning, waste collection, housing, and benefits — serving a similar suburban population profile in the Surrey region.
• Spelthorne Borough Council: Surrey borough council delivering a directly comparable suite of statutory services to a similar-sized population, including council tax, benefits, waste, planning, and street naming.
• Epsom and Ewell Borough Council: Surrey borough council operating the same municipal service model, delivering planning, council tax, benefits, housing, parks and waste services to a similar resident population in the adjacent borough.

Broad incumbents

• Surrey County Council: Upper-tier local authority covering the same geography as Reigate & Banstead but responsible for higher-tier services (highways, education, adult social care). The borough council already partners with Surrey County Council on highways and address data, making it the natural hierarchical peer.

Regional players

• Crawley Borough Council: Neighbouring West Sussex borough council operating a directly analogous statutory service model. Regional peer for cross-border benchmarking rather than direct head-to-head competition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/reigatebanstead
• Facebookfacebook.com/reigatebanstead
• LinkedInlinkedin.com/company/reigatebanstead
• Instagraminstagram.com/reigatebanstead

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reigate & Banstead Borough Council