The City of University Heights

What The City of University Heights does

The City of University Heights, Ohio is an incorporated municipal government entity operating under a mayor-council form of government in Cuyahoga County, an inner-ring suburb of Cleveland. It delivers a full-stack suite of municipal services to local residents and businesses through 13 departments covering Administration, Building, Communications, Finance, Fire, Housing, Law, Police, Service, Senior Services, Special Events, and Recreation. Services include rubbish and recycling collection, building and housing administration, public safety (police and fire), parks and recreation (including the Beryl E. Rothschild Municipal Pool and tennis facilities), services for older adults, and community programming such as Summer Concert Series, Yoga in the Park, and Sensory Nights.

The city's technology footprint is centered on a WordPress-based municipal website (universityheightsoh.gov) integrated with an online Help Desk portal for resident service requests and permit applications, supplemented by a third-party overnight parking request system (Frontline PSS), a newsletter subscription service, a city events calendar with iCal/Google/Outlook integration, and a Sogo Accessibility plugin for ADA-style web usability. Two wholly-owned Community Improvement Corporations — the University Heights City Beautiful Corporation and The University Heights Parking Garage Community Improvement Corporation — handle adjacent civic functions such as community beautification and parking facility management.

As a municipal government, the entity is funded through property/income taxes, fees, and state/federal grants; it is not a commercial enterprise and does not disclose revenue, headcount, or commercial pricing. Its geographic market is strictly confined to the University Heights city limits in Ohio, USA, with no expansion footprint beyond a single jurisdiction. Marketing and resident engagement are conducted via a Facebook page (University Heights City Hall), a weekly Friday E-Newsletter, the quarterly Mosaic Magazine PDF, and recurring public meetings and community events.

Name

The City of University Heights

Legal name

City of University Heights

Website

https://universityheights.com

Company type

Private

Founded year

1940

Operating status

Operating

Short description

The City of University Heights, Ohio is a municipal government providing police, fire, sanitation, building, housing, recreation, and senior services to residents of a small Cleveland suburb via a WordPress website and online Help Desk portal.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Arts, Entertainment, and Recreation (71)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public safety services
• Waste and recycling collection
• Building permit services
• Parks and recreation

Headquarters

HQ city

Broadview Heights

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Distribution channels2 records

Marketing channels4 records

Core offering

The City of University Heights provides municipal government services to its residents, including rubbish and recycling collection, police and fire protection, building permits and inspections, housing services, parks and recreation (pool, tennis, parks), services for older adults, and special events programming. Its primary digital offering is the Online Help Desk, a web portal where residents can report issues (missed trash pickup, power outages, potholes, damaged street signs), apply for block parties and building permits, and schedule point-of-sale inspections.

Product overview

The City of University Heights offers a unified portal of digital resident services rather than a traditional software product. The core Online Help Desk serves as the primary interface through which residents access various municipal services including issue reporting (trash pickup, potholes, outages), permit applications (building permits, block parties, point-of-sale inspections), and special requests. Additional services include Special Pick Up scheduling, Overnight Parking Requests, Newsletter subscriptions, and a City Events Calendar with calendar subscription integrations. The offerings function as an integrated suite of web-based government services managed through the city's website infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Help Desk Digital portal for University Heights residents to report issues such as missed trash pickup, power outages, potholes, and damaged street signs, and to apply for block parties, obtain building permits, or schedule point-of-sale inspections.
• Special Pick Up Request Online request system for residents to schedule special waste pickup services from the city's Service Department.
• Overnight Parking Request Digital request system for overnight parking permits, managed through Frontline PSS on behalf of the University Heights Police Department.
• Block Party Application Online application form for residents to request city permission to host a block party.
• Friday E-Newsletter Weekly email newsletter subscription delivering city news updates and announcements to residents.
• City Events Calendar Online calendar system with subscription options (iCalendar, Google Calendar, Outlook) listing city events, public meetings, and community activities.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Recent moves5 records

Expansion highlights4 records

Others

• Granicus: Provider of digital civic experience, communications, and service-request platforms to local governments. Comparable as the broader technology stack that municipal residents interact with versus the city's homegrown WordPress portal.
• OpenGov: Provider of budgeting, performance, and resident-engagement software for state and local governments. Adjacent technology peer whose procurement and transparency tools map onto functions the city would otherwise handle manually.
• CivicPlus: Leading provider of municipal government website and resident-engagement platforms, including civic content management and service-request modules that overlap with the city's WordPress-based help desk. Comparable as an enabling technology peer rather than a service competitor.

Direct peers

• City of Shaker Heights: Inner-ring Cleveland suburb of similar size and demographic profile, operating full-service municipal departments including housing, building, recreation, and senior services. Directly comparable for municipal service delivery benchmarks.
• City of Lyndhurst: Adjacent eastern Cuyahoga County suburb with similar population scale and a comparable set of municipal service offerings. Direct peer for small-suburban-municipality service benchmarks.
• City of South Euclid: Adjacent Cuyahoga County suburb with similar residential composition and a comparable set of municipal departments including service, recreation, and building. Useful peer for operational scale and service-line comparison.
• City of Mayfield Heights: East-side Cleveland suburb of similar size providing comparable municipal services including building, service, and recreation departments. Direct comparison set for small-city municipal operations.
• City of Beachwood: Inner-ring Cleveland suburb with comparable municipal structure and active programming/recreation portfolio. Comparable for digital-resident-services adoption and community-engagement benchmarks.
• City of Cleveland Heights: Adjacent inner-ring Cleveland suburb in Cuyahoga County with comparable population size, demographics, and full-service municipal operations including police, fire, recreation, and refuse collection. Most directly comparable peer for service-mix and resident-base benchmarking.

Broad incumbents

• City of Cleveland: Parent central city whose regional orbit University Heights sits within. Operates a much broader portfolio of municipal services at greater scale; useful for understanding regional service standards and competitive pressures.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/University-Heights-City-Hall-627789443923084
• LinkedInlinkedin.com/company/the-city-of-university-heights

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of University Heights