TOWN OF EAST LONGMEADOW

What TOWN OF EAST LONGMEADOW does

The Town of East Longmeadow is a municipal government entity located in Hampden County, Massachusetts, incorporated circa 1899 when it separated from the City of Springfield. It operates under a Town Manager form of government (currently Thomas D. Christensen, contract 07.01.2025–06.30.2028) with oversight from an elected Town Council, and delivers a comprehensive portfolio of municipal services through 17 departments. These include public safety (police and fire), public works (highway, water and sewer, building maintenance, waste collection), planning and zoning, health, library, recreation, veterans' services, and K-12 education through the East Longmeadow Public Schools district. The town serves all residents and commercial entities within its geographic boundaries, with no competing providers for statutory services.

The town runs on a CivicPlus CivicEngage government website platform as its core digital infrastructure, integrated with OpenGov for online permitting, an Online Open Checkbook for fiscal transparency (covering FY2014 to present), Notify Me for email and SMS resident alerts, Agenda Center for meeting management, an Online Payments portal for taxes and utility bills, GIS mapping via ArcGIS, and Utility Billing for water, sewer, and stormwater. Physical infrastructure includes over 109 miles of town roads, more than 115 miles of underground water transmission pipe, over 114 miles of sewer pipe, more than 3,800 stormwater catch basins, and more than 5,500 water meters. The IT Department supports 450 VOIP endpoints and 200+ security cameras across the organization. The town also operates ELCAT Cable Access Television for local programming and content distribution.

Revenue is generated exclusively through non-commercial municipal mechanisms: residential and commercial property taxes, state aid, permit and license fees (building, electrical, plumbing, gas, sign, entertainment, liquor, health, food, tobacco, tanning, body art, swimming pool), transfer station annual sticker fees at $60/year plus disposal surcharges, and water/sewer/stormwater utility billing. Services are delivered to residents and businesses through three primary channels — in-person at town offices (60 Center Square headquarters, the Pleasant View Senior Center at 328 North Main Street, and the 2nd-floor DPW office), via self-serve digital portals, and through civic engagement channels including Facebook, Twitter, YouTube (ELCAT), Instagram, RSS, and email subscriptions. The town publishes audited financial statements from FY2010 through FY2023 and has no parent company, no subsidiaries, and no institutional investment ownership.

Name

TOWN OF EAST LONGMEADOW

Legal name

Town of East Longmeadow

Website

https://eastlongmeadowma.gov

Company type

Private

Founded year

1899

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Town of East Longmeadow is a Massachusetts municipal government serving residents and businesses within town boundaries through 17 departments delivering public safety, utilities, planning, education, recreation, and library services via a CivicPlus digital platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Fire Protection (922160), Administration of Public Health Programs (92312), Administration of Environmental Quality Programs (9241)

SIC

Services-Management Services (8741), Services-Facilities Support Management Services (8744), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Local Public Health & Human Services Administration (BPAIACAK), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal services
• Public administration
• Public safety
• Utility services
• Community programs

Headquarters

HQ city

East Longmeadow

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax Revenue: Primary revenue source from residential and commercial property taxes
2. Permit and License Fees: Various permits including building, electrical, plumbing, gas, sign permits, and business/dog licenses
3. Transfer Station Fees: $60 annual sticker fee for residents to use the transfer station, plus disposal charges for electronics and large items

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Town of East Longmeadow is a municipal government entity that delivers public services to residents and businesses within its jurisdiction in Hampden County, Massachusetts. Its core offerings include public safety (police, fire), public works (highway, water, sewer, storm water), planning and zoning, health inspections, permitting and licensing, utility billing, recreation programs, library services, veterans services, and K-12 public education through the East Longmeadow Public Schools district. Services are delivered through 17 town departments, supported by a CivicPlus CivicEngage digital platform offering online permitting via OpenGov, online payments, agenda management, GIS mapping, and financial transparency tools.

Product overview

The Town of East Longmeadow operates a CivicEngage-based municipal services platform providing residents digital access to government services. The core offering is a unified government services portal encompassing online permitting (via OpenGov), document management, utility billing, financial transparency tools, and citizen notification systems. The platform integrates Agenda Center for meeting management, Notify Me for subscriptions, Online Payments for taxes and fees, Open Checkbook for fiscal transparency, and GIS mapping for spatial data. ELCAT provides local cable access programming.

Differentiator

Problem solved

Functional benefit

Products and services

• CivicEngage Government Website Platform
• Notify Me Notification System
• Online Payments
• Online Open Checkbook
• Agenda Center
• Online Permitting System
• GIS Mapping Services
• Utility Billing Services
• ELCAT Cable Access Television
• Financial Transparency Portal
• Highway and Road Maintenance Services
• Water and Sewer Services
• Knowlton Transfer Station
• Veterans Services
• East Longmeadow Public Schools

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Eastern Hampden County Veterans' Service DistrictcoreStrategic or Co-development PartnerThe Town of East Longmeadow is a member community of the Eastern Hampden County Veterans' Service District. The other member communities are Hampden, Wales, and Brimfield. The district provides comprehensive veterans' services including advocacy, benefits administration, and support programs for veterans and their families.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Town of Agawam, MA: Direct peer — adjacent Hampden County town, similar size and service mix (police, fire, DPW, water/sewer, planning, recreation, senior services).
• Town of Ludlow, MA: Direct peer — nearby Hampden County/Pioneer Valley town with comparable municipal service structure including water/sewer enterprise operations.
• Town of Hampden, MA: Direct peer — co-member of the Eastern Hampden County Veterans' Service District, sharing veterans services and operating similar small-town municipal departments.
• Town of South Hadley, MA: Direct peer — Pioneer Valley town running comparable municipal departments and using CivicPlus-style civic engagement platforms for resident services.
• Town of Wilbraham, MA: Direct peer — nearby Massachusetts town operating under Town Administrator form with comparable population, scope of municipal services, and infrastructure assets.
• Town of West Springfield, MA: Direct peer — bordering Hampden County municipality with similar municipal structure and full-service departments including police, fire, DPW, and planning.
• Town of Longmeadow, MA: Direct peer — neighboring Hampden County town with similar population scale, Town Manager form of government, full DPW (highway/water/sewer), and digital permitting services.

Others

• CivicPlus: Others — the civic engagement platform vendor that powers East Longmeadow's website, Notify Me, document center, and agenda center; a key technology ecosystem participant rather than a direct municipal competitor.

Broad incumbents

• City of Westfield, MA: Broad incumbent — larger Hampden County city in the same labor market with overlapping municipal services (water, sewer, police, fire, planning), useful as a larger-scale reference point.
• City of Springfield, MA: Broad incumbent — the city from which East Longmeadow separated in 1899; operates a much broader municipal portfolio but the same regional labor market and shared service network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xeastlongmeadowma.gov/twitter
• YouTubeyoutube.com/channel/UCD1HwaCW3ClLmiSbueEEGuw
• Facebookeastlongmeadowma.gov/facebook
• Instagrameastlongmeadowma.gov/instagram
• LinkedInlinkedin.com/company/town-of-east-longmeadow

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TOWN OF EAST LONGMEADOW