TOWN OF LONGMEADOW

What TOWN OF LONGMEADOW does

The Town of Longmeadow is a municipal government entity in Hampden County, Massachusetts, founded in 1783, providing a comprehensive portfolio of public services to the residents of Longmeadow. Operating under Massachusetts General Laws, the Town is governed by an elected Select Board and managed by a Town Manager. It delivers weekly curbside trash collection, alternating-week recycling (paper and containers), a Recycling & Yard Waste Center, hazardous waste disposal, water and sewer utilities, parks and recreation programs, public works, elections administration, and property assessment through the Assessor's office.

The Town's digital and operational infrastructure is anchored on the CivicPlus municipal website platform, which powers longmeadowma.gov and supports online bill pay, online forms, the Notify Me! subscription alerting system, and departmental resource access. Property assessment data is served through VGSI GIS, and the Town's contracted waste hauler, Waste Management, operates an AI-powered phone receptionist called LISA for resident service inquiries. Core operational products include color-coded recycling carts (green lid for containers, yellow lid for paper/cardboard), Town-issued trash carts with a 40-pound household limit, and Town-approved blue bags for excess trash sold at $3.00 per bag (in rolls of 5) at local retail stores.

The Town's revenue model is non-commercial: it is funded primarily through residential and commercial property taxes, supplemented by transaction-based trash bag fees, water and sewer charges, permit fees, and other municipal assessments. Distribution is exclusively direct to residents through curbside service routes, in-person service at the Municipal Offices (231 Maple Road, Longmeadow, MA 01106), and digital channels. Current capital projects include the Middle School Building Project (with active blueprint development), Eversource natural gas distribution improvements in 2026, and a community electricity aggregation program (Longmeadow Community Electricity). The Town participates in the Massachusetts statewide recycling education initiative led by the Massachusetts Department of Environmental Protection (MassDEP), with recyclables processed at the Springfield Materials Recovery Facility (MRF).

Name

TOWN OF LONGMEADOW

Legal name

Town of Longmeadow

Website

https://longmeadow.org

Company type

Private

Founded year

1783

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The Town of Longmeadow is a municipal government in Hampden County, Massachusetts, founded in 1783, providing residents with curbside trash and recycling collection, water and sewer utilities, parks and recreation, public works, property assessment, and community programs.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Water, Sewage and Other Systems (2213), Administrative and Support Services (561)

SIC

Services-Management Services (8741), Services-Facilities Support Management Services (8744), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal services
• Waste management
• Public works
• Water sewer utilities
• Parks recreation

Headquarters

HQ city

East Longmeadow

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Property Taxes: Primary municipal revenue source from residential and commercial property taxes funding general operations, public works, and municipal services
2. Trash Collection Fees: Fees from sale of town-approved blue trash bags at $3.00 per bag (sold in rolls of 5) for excess trash disposal beyond cart limits

Pricing tiers

Distribution channels3 records

Marketing channels8 records

Core offering

The Town of Longmeadow is a municipal government entity that provides administrative, public works, and community services to residents of Longmeadow, Massachusetts. Core offerings include weekly curbside trash and recycling collection, water and sewer utilities, parks and recreation programs, property assessment services, online bill pay, and various permitting and licensing functions.

Product overview

The Town of Longmeadow operates a municipal government offering residents a portfolio of core public services delivered through a CivicPlus-powered digital platform. Primary services include curbside trash and recycling collection managed in partnership with Waste Management, with alternating paper and container recycling weeks using color-coded Town carts (green for containers, yellow for paper/cardboard). The Department of Public Works also manages a Recycling & Yard Waste Center accepting items excluded from curbside pickup. Other key services include Parks and Recreation programs, Water and Sewer utilities, an Assessor's Database via VGSI GIS, Online Bill Pay, and Online Forms. Communications are facilitated through the Town Manager's Newsletter (monthly email) and Notify Me! alert subscriptions. Current capital projects include the Middle School Building Project and Active Construction Projects tracking municipal infrastructure work.

Differentiator

Problem solved

Functional benefit

Products and services

• Curbside Trash Collection

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Waste ManagementcoreOthers · 1 August 2018Waste Management is the contracted vendor providing curbside trash collection services for Longmeadow residents. Residents can contact Waste Management at 1-800-972-4545 for schedule inquiries, bulk pickups, and missed pickup reports. The company utilizes an AI reception system named LISA for handling resident calls.
• Massachusetts Department of Environmental Protection (MassDEP)coreStrategic or Co-development Partner · 1 August 2018MassDEP announced a statewide recycling education initiative in August 2018 to reduce recycling contamination. The initiative includes the RecycleSmartMA.org website featuring the Smart Recycling Guide and Recyclopedia search tool. Longmeadow participates in this statewide initiative to educate residents on proper recycling practices.
• Springfield Materials Recovery Facility (MRF)coreTechnology or Integration · 1 August 2018Longmeadow's recyclables are processed at the Springfield MRF. Residents are directed to confirm acceptable materials with the Springfield MRF website, as the RecycleSmartMA tool may not be 100% compatible with Western Mass recycling programs.
• EversourceminorOthersEversource and their contractor crews are conducting natural gas distribution system improvements in 2026 in areas including Birchwood Ave, Lincoln Park, Mass Ave, Normandy Rd and Warren Terrace.
• Bishop & AssociatesminorOthersBishop & Associates is Longmeadow's contracted vendor conducting cyclical property inspections beginning Spring 2026 to verify data used in determining uniform fair market value for the Assessor's database.
• CivicPluscoreTechnology or IntegrationCivicPlus provides the municipal website platform powering longmeadowma.gov. The company specializes in government websites and digital services for municipalities.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CivicPlus: CivicPlus provides the municipal website platform (longmeadowma.gov) powering Longmeadow's online bill pay, forms, Notify Me!, and digital service delivery — a direct technology peer embedded in the Town's service stack.
• Town of Westfield, MA: Western Massachusetts municipality of comparable size operating the same core municipal functions under Massachusetts General Laws, with parallel CivicPlus-style digital service delivery.
• Town of Amherst, MA: Neighboring Massachusetts town government of comparable scale operating the same municipal service portfolio (trash/recycling, parks, water/sewer, public works, online bill pay) under the same General Laws framework.
• City of Springfield, MA: Adjacent Hampden County municipality; Springfield operates the Materials Recovery Facility (MRF) that processes Longmeadow's recyclables, making it a direct operational and geographic peer for solid-waste governance.
• Town of East Longmeadow, MA: Immediately adjacent Hampden County town with near-identical service mix (curbside trash/recycling, DPW, parks, water/sewer, online payments) — a like-for-like municipal peer for benchmarking service delivery and tax-base model.

Broad incumbents

• Accela: Government software platform specializing in permitting, licensing, and code enforcement — comparable workflows to Longmeadow's online permit forms and building project tracking.
• Granicus: Government technology vendor offering communications, agenda management, and digital engagement platforms to municipalities — a broader-incumbent alternative to CivicPlus serving overlapping resident-engagement use cases.
• Tyler Technologies: Large public-sector software provider covering municipal financial management, permitting, and assessment software — including products that overlap with Longmeadow's Assessor's database and online bill pay workflows.
• Waste Management, Inc. Longmeadow's contracted curbside trash and recycling vendor operating the LISA AI reception system for resident inquiries — a broad incumbent service-delivery partner whose scope and capabilities shape the Town's waste program.

Emerging players

• OpenGov: Government technology vendor focused on budgeting, procurement, and financial transparency for municipalities — emerging player targeting adjacent workflows to Longmeadow's online bill pay and budget task force operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/LongmeadowMA
• Instagraminstagram.com/longmeadowma
• Xx.com/LongmeadowMA
• LinkedInlinkedin.com/company/town-of-longmeadow

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TOWN OF LONGMEADOW