What Rutland County Council does

Rutland County Council is a unitary authority local government body established in April 1997, responsible for delivering the full range of statutory local government services to the approximately 41,000 residents of Rutland, one of England's smallest counties in the East Midlands. The council operates from its headquarters at Catmose House in Oakham and serves residents through six core service directorates: Children and Families, Places (Environment, Planning, Highways, Transport), Adults and Health, Resources (HR, Digital, Finance, Customer Experience, Property), and Law and Governance. Its primary service areas include adult social care, children's services, planning and building control, waste and recycling collection, highways and transport, education, housing, community safety, libraries, and benefits administration.

The council's core digital infrastructure is built around MyAccount, a citizen self-service portal that enables residents to request services, report issues, view Council Tax and Business Rates bills, make payments, and track request progress on a 24/7 basis. Supporting platforms include the Rutland Information Service (a free directory of local services for families, SEND, and health/wellbeing), online payment and application systems, and integration with FixMyStreet for highways and environmental issue reporting. The website is WCAG 2.1 AA compliant, supports translation into 52 languages, and uses Cludo for site-wide search. Recent product launches include weekly food waste collection (March 2026), the Uppingham Library refurbishment under Living Well Libraries (June 2026), and the Small Community Grants Programme 2026-27.

Rutland is publicly funded through four primary revenue streams: Council Tax (collected from all residential properties based on valuation bands), Business Rates (levied on commercial properties), Central Government Grants (including specific grants for adult social care such as the 3% precept generating £891k and additional £1.061m social care funding in 2022/23), and Service Fees and Charges (planning fees, licensing, bulky waste collections, ceremony bookings, parking penalties). The council delivered 546 staff (456.69 FTE) as of 1 April 2026, with an adult social care budget of £13.827m for 2022/23. The council operates under a hybrid service delivery model combining digital self-service, in-person support at Catmose House, telephone services, the four-library network, and community-based partnerships including the Callconnect demand-responsive transport service and shared back-office arrangements with Leicestershire County Council for fire, rescue, and police services.

Name

Rutland County Council

Legal name

Rutland County Council

Website

https://rutland.gov.uk

Company type

Public

Founded year

1997

Operating status

Operating

Short description

Rutland County Council is a unitary authority local government body serving approximately 41,000 residents of Rutland, England with statutory services including social care, education, highways, waste collection, planning, housing, and taxation through its MyAccount digital portal and Catmose House headquarters in Oakham.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Executive Offices (92111), Other General Government Support (92119), Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs (92511), Services to Buildings and Dwellings (5617)

SIC

Services-Social Services (8300), Sanitary Services (4950)

akta.pro primary industry

Local Education Authorities & Municipal Education Offices (EDADABAD)

akta.pro secondary industries

Taxpayer Services, Education & Outreach (BPAIADAM), District Finance, Budgeting & Procurement Offices (EDADABAG), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Local government services
• Social care services
• Waste management services
• Council tax administration
• Community engagement

Headquarters

HQ city

Oakham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Council Tax: Primary local government funding stream collected from all residential properties in Rutland based on property valuation bands. Council Tax funds core council services including adult social care, children's services, highways, waste collection, and administrative functions.
2. Business Rates: Levied on commercial properties and businesses operating in Rutland. Contributes to overall council funding alongside Council Tax and government grants.
3. Government Grants: Central government funding including grants for specific services such as the 3% adult social care precept generating £891k, additional £1.061m for social care, and DHSC funding for fair cost of care (£91,600 in 2022/23, £227,000 in 2023/24).
4. Service Fees and Charges: Various fees for council services including planning fees, licensing fees, ceremony bookings, bulky waste collections, commercial waste services, parking penalties, and other chargeable services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Rutland County Council is a unitary authority delivering statutory local government services to the 41,000 residents of Rutland, England. Core offerings include adult and children's social care, Council Tax and Business Rates administration, waste collection and recycling, highways and transport (including CallConnect demand-responsive buses), planning and building control, libraries, housing support, education services, community grants, and electoral services. The MyAccount digital portal and Rutland Information Service directory form the primary citizen self-service infrastructure for accessing these services.

Product overview

Rutland County Council operates as a unitary authority providing comprehensive digital citizen services through a unified online portal architecture. The core digital infrastructure centers on MyAccount - a citizen self-service platform enabling residents to access, request, and manage council services including waste management, council tax, benefits, planning, and issue reporting. The council's digital ecosystem encompasses the Rutland Information Service (directory of local services), online payment and application systems, the Living Well Rutland health and wellbeing programme, Living Well Libraries (modernised library network), Aiming High (SEND support services), business support through Think Rutland, community engagement platforms (consultations, petitions, grants), and the food waste collection service launched in 2026. The council's website serves as the primary access point for all services, supporting accessibility standards and multiple language translations.

Differentiator

Problem solved

Functional benefit

Brands

• Living Well Rutland: A programme investing in community spaces and services that help residents live healthy, connected and independent lives.
• MyAccount
• Your Rutland
• Living Well Libraries
• Think Rutland Business Support

Products and services

• MyAccount Online citizen self-service portal allowing Rutland residents to request services, report issues (bins, roads, environment), make payments, view Council Tax and Business Rates bills, and track progress of requests. Available 24/7 from any device.
• Rutland Information Service Free impartial directory of local services covering adults, families, children, SEND Local Offer, health and wellbeing information, and community activities.
• Adult Social Care Comprehensive adult social care services including care assessments, equipment and adaptations, supporting carers, hospital discharge support, and community support services (Brightways, Shared Lives, RISE). £13.827m budget for 2022/23.
• Children, Young People and Families Services Children's services including child protection, early help, fostering/adoption, kinship care, SEND provision, youth services, family hubs, and the Aiming High short breaks service for children with SEND up to age 25.
• Bins, Waste and Recycling

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Leicestershire County CouncilcoreStrategic or Co-development PartnerJoint governance arrangements for Leicestershire Fire and Rescue Service and Leicestershire Police through joint boards with Leicestershire County Council and Leicester City Council.
• Family Adoption Links PartnershipcoreStrategic or Co-development PartnerPartnership of local authorities working together to support adoption services for children, prospective adopters, and adoptive families. Members: Rutland County Council, Leicester City Council, Leicestershire County Council, Lincolnshire County Council, and North Lincolnshire Council.
• Healthy Workplaces RutlandminorStrategic or Co-development PartnerPartnership programme helping organisations of all sizes across Rutland county to become healthier places to work, supporting employee wellbeing.
• Age UK LeicestershirecoreStrategic or Co-development PartnerAge UK provides free independent Care Act advocacy service in Rutland for adults and young people who may not have an appropriate adult to help them engage with social care assessments and processes.
• FixMyStreetcoreTechnology or IntegrationIntegration with FixMyStreet platform for reporting highways and environmental issues. Issues like potholes, street cleaning, and other highways problems can be reported through this platform.
• MyCommunity WebsiteminorGTM or Marketing PartnerPartnership with MyCommunity website providing advice and support for community assets of community value and right to bid.
• Digital Rutland PartnershipcoreStrategic or Co-development PartnerPartnership project to connect homes and businesses in Rutland to fibre broadband, improving digital connectivity across the rural county.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Shropshire Council: Large rural unitary authority in the West Midlands providing the same full suite of local government services across a sparsely populated county. Comparable mandate and rural cost base, though at greater scale than Rutland.
• Cornwall Council: Large unitary authority providing the same comprehensive services across a predominantly rural county, with similar dependence on council tax and central grants. Comparable mandate though at substantially greater scale than Rutland.
• Herefordshire Council: A small rural English unitary authority serving roughly the same population scale as Rutland, delivering the same statutory combination of social care, education, planning, waste, and highways. Directly comparable in mandate, funding mix (council tax plus central grants), and rural service-delivery challenge.
• Central Bedfordshire Council: Unitary authority providing social care, education, waste, planning, and transport with a comparable digital-first customer-service ethos. Comparable in service mix, though operating in a more densely populated geography than Rutland.
• Westmorland and Furness Council: New unitary authority formed in 2023 covering a rural Cumbrian population, delivering social care, education, waste, transport, and planning. Directly comparable as a small rural unitary navigating post-reorganisation service integration.
• Cumberland Council: Unitary authority created alongside Westmorland and Furness in 2023 from the former Cumbria County Council, serving a mixed urban-rural population. Comparable in mandate and in the operational challenges of standing up a new unitary from a former county council.
• Durham County Council: Unitary authority providing the full range of local government services with a substantial rural footprint. Comparable mandate and funding structure, useful as a benchmark for service-design and digital delivery.
• North Yorkshire Council: Large unitary authority formed in 2023 delivering the full range of statutory services across a predominantly rural county. Comparable mandate and rural cost base; useful as a benchmark for cross-council service sharing.
• Wiltshire Council: Unitary authority with a similar service mix — adult social care, children's services, waste collection, planning, and highways — across a rural geography. Comparable in operational profile and digital service-delivery approach.
• Cheshire East Council: Unitary authority delivering the same statutory combination of services to a mix of rural towns and villages. Comparable mandate and dependence on council tax plus central grants.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/rutlandcouncil
• YouTubeyoutube.com/channel/UCytpUiHVJ7jJlGgJVpEfVgA/featured
• Facebookfacebook.com/RutlandCountyCouncil
• LinkedInlinkedin.com/company/rutland-county-council
• Instagraminstagram.com/rutlandcouncil

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rutland County Council