What Harris & Harris Ltd. does

Harris & Harris Ltd. is a privately held accounts receivable management (ARM) firm founded in 1968 by Samuel J. Harris in Chicago and now led by CEO David Peters (appointed November 2023). The firm provides first- and third-party debt collection, customer care and call-center services, early-out collections, healthcare revenue cycle management (via its Action RCM sub-brand), and complex claims resolution (TPL, MVA, Workers Comp) to enterprise clients across healthcare, government and public sector, toll authorities, utilities, telecommunications, and banking/finance. It operates on a contingency-based transaction-fee model for debt recovery, supplemented by managed-services and professional-services engagements for healthcare RCM and customer care, with program designs tailored per client (custom calling campaigns, demand notices, and reporting measures). The company reports serving over 200 clients, including Fortune 100 enterprises, and has grown to 750+ employees across Chicago headquarters, a Coppell (Dallas) operational site, and distributed work-from-home associates.

The firm's underlying technology stack combines proprietary machine-learning systems with enterprise-grade compliance infrastructure. Three named proprietary platforms anchor the offering: Track&Trace (a revolving skip-tracing process leveraging 12+ ML tools for account analysis), ClaimQuest (a complex-claims discovery system with disclosed >90% identification of unknown coverage), and the Hermes scoring engine (a dynamic, daily-refreshed decision engine that selects optimal contact strategy). Supporting capabilities include omnichannel communications (text, email, IVR, mobile, predictive dial), a propensity-to-pay modeling layer, voice analytics for QA, and a self-serve consumer payment portal (PayWeb360). The security and compliance posture is a primary differentiator: PCI DSS v4, HIPAA/HITECH, NIST 800-53, SOC 1 Type 2, SOC 2 Type 2, ISO 27002, GLBA, CCPA, and Red Flag Rules compliance, plus collection-agency licensure across all 50 U.S. states.

Harris & Harris is pursuing inorganic growth alongside organic scaling. It acquired The CMI Group in August 2024, launched the Action RCM healthcare brand in June 2025, and acquired Frost-Arnett Company (with its PayJourney patient-financing suite) in May 2026. The company remains family-influenced, with founders' sons Arnie and Dave Harris continuing in strategic roles, while a professionalized executive bench (CFO, CIO/CISO, General Counsel, CHRO, and dedicated AI/operations leadership) executes the consolidation and AI-enabled expansion strategy.

Name

Harris & Harris Ltd.

Legal name

Harris & Harris, Ltd.

Website

https://harriscollect.com

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Harris & Harris Ltd. is a Chicago-based, privately held accounts receivable management firm serving healthcare, government, toll authorities, utilities, telecom, and financial-services enterprises with contingency-based debt collection, contact-center services, and AI-driven contact-strategy optimization across all 50 U.S. states.

Ownership category

akta.pro rank

Product category

Accounts Receivable Management

NAICS

Collection Agencies (561440), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Health Services (8000), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Third-Party Collection Agencies (Consumer) (FSAKAJAB)

akta.pro secondary industries

Specialty & Regulated Collections (Medical, Student Loan, Government, HOA) (BPAAAEAJ), Accounts Receivable (A/R) & Collections Management (HLACACAJ), Early-Stage / Soft Collections (Pre-Delinquency, Reminders) (BPAAAEAC)

Keywords

• Accounts receivable management
• Debt collection services
• Call center solutions
• Revenue cycle management
• Bad debt recovery

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Contingency-based Collection Fees: The company operates on a contingency-based fee model where the company only gets paid if the client recovers debt. This allows for straightforward budgeting and risk-free solution for government clients.
2. First & Third Party Collections: Bad debt collection services for accounts receivables management across healthcare, utilities, telecom, toll authorities, and financial services sectors.
3. Contact Center / Customer Care Services: Stand-alone or added value call center and customer service solutions designed to expedite solutions and meet client needs. Handles high call volumes with flexible capacity to handle fluctuating volumes and all project sizes.
4. Healthcare Revenue Cycle Management: End-to-end healthcare revenue cycle management through Action RCM brand, including early out services, complex claims, denials management, and account receivables optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Harris & Harris is a B2B accounts receivable management firm that provides first- and third-party debt collection, customer care and call center services, early-out collections and extended business office support, healthcare revenue cycle management, complex claims resolution (TPL, MVA, Workers Comp), omnichannel communications, and reporting and analytics to enterprise clients across healthcare, government, toll authorities, utilities, telecom, and banking/finance verticals. Services are powered by proprietary machine-learning tools (Track&Trace, ClaimQuest, Hermes) and operated on a contingency-based fee model, with the Action RCM sub-brand serving healthcare providers and Frost-Arnett/PayJourney expanding patient financing capabilities.

Product overview

Harris & Harris Ltd. offers a unified platform of accounts receivable and revenue recovery solutions organized around core service modules: First & Third Party Collections (featuring proprietary Track&Trace™ skip tracing and propensity to pay modeling), Customer Care / Call Center (with integrated quality assurance and voice analytics), Early-Out Collections & Extended Business Office, Complex Claims resolution via proprietary ClaimQuest technology, Reporting & Analytics (with propensity to pay analytics and portfolio dashboards), and Omnichannel Communications (powered by proprietary Hermes scoring model). Additional services include Text-to-Pay recurring SMS messaging and PayWeb360 online payment portal. The company operates Action RCM as a dedicated healthcare-focused sub-brand for revenue cycle management, and expanded its healthcare capabilities through the acquisition of Frost-Arnett (including PayJourney™ patient financing solutions). Track&Trace™ and Hermes are key proprietary technologies enabling machine learning-driven account analysis and dynamic contact strategy optimization.

Differentiator

Problem solved

Functional benefit

Brands

• Action RCM: A purpose-built, end-to-end healthcare brand focused exclusively on revenue cycle consulting and services for hospitals, health systems, and provider groups. Delivers faster reimbursement, fewer write-offs, and elevated patient financial experience.
• PayJourney

Products and services

• First & Third Party Collections Primary and secondary bad debt collection services integrating customized programs with proprietary Track&Trace skip tracing, propensity to pay modeling, and account scoring to recommend tailored workflows for increased consumer engagement.
• Customer Care / Call Center

Quantifiable outcome

• 35% increase in collections over three months using dynamic scoring & segmentation modeling
• +5 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature5 records

Partnerships

One partnership is on record.

• SpringFourminorStrategic or Co-development PartnerHarris & Harris has teamed up with SpringFour to help consumers regain financial control and reduce monthly expenses. SpringFour is a free online tool that matches users to continuously verified and vetted financial health resources in their community. The partnership provides consumers with access to assistance for groceries, utility costs, childcare, and prescription medications.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• R1 RCM: Leading technology-driven healthcare revenue cycle management company serving hospitals and health systems. Comparable to Action RCM and Frost-Arnett in healthcare provider RCM, though significantly larger and more technology-platform focused.
• Maximus: Large public government services and contact center operator with significant toll authority and public-sector collections exposure. Comparable in government and toll verticals, and in operating large-scale contact centers.
• Firstsource Solutions: Global BPO with dedicated collections and healthcare RCM verticals, including patient billing, early-out, and debt recovery. Comparable across multiple service lines though broader and internationally focused.
• PRA Group: A publicly traded global leader in debt purchasing and collection, including consumer and commercial receivables. Comparable as a direct collections competitor with similar end-markets and significantly larger scale; a benchmark for H&H's contingency-based ARM economics.

Direct peers

• IC System: Family-owned ARM and collections provider founded in 1938, serving financial institutions, healthcare, and government clients. Comparable in size, family-owned structure, multi-vertical exposure, and contingency-based revenue model.
• Transworld Systems: Privately held ARM firm offering first- and third-party collections, healthcare revenue cycle, and call center services across multiple verticals. Closely comparable business mix, including healthcare RCM focus, and similar client profile to Harris & Harris.
• CBE Companies: ARM firm providing outsourced collections, customer contact, and recovery services to consumer-facing industries. Directly comparable mid-market competitor with similar mix of consumer debt collection and customer-care call center work.
• Afni: Privately held BPO offering contact center, collections, and customer care services to telecom, healthcare, financial services, and government clients. Comparable in combining collections with omnichannel call center operations across overlapping verticals.
• Convergent Healthcare (Convergent Outsourcing): Specialized healthcare revenue cycle management and patient-pay A/R provider. Directly comparable to Action RCM and the Frost-Arnett franchise in addressing hospital bad-debt and early-out collections.

Emerging players

• RevSpring: Healthcare-focused patient engagement, billing, and payments platform. Adjacent competitor in the healthcare A/R and patient-pay financing space where Action RCM and Frost-Arnett's PayJourney compete.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/harris-&-harris

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harris & Harris Ltd.