Afni
- Company typePrivate
- Founded1936
- HeadquartersBloomington, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
Afni firmographics
Firmographics- Name
- Afni
- Legal name
- Afni, Inc.
- Website
- https://afni.com
- Company type
- Private
- Founded year
- 1936
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
Afni industry classification
Industry- Product category
- Business Process Outsourcing
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)
Keywords
Where Afni is headquartered
LocationHeadquarters
- HQ city
- Bloomington
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Afni business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Customer Engagement and Contact Center Services: Afni provides inbound and outbound voice services, digital engagement (chat, messaging, social media), and back office processing for enterprise clients. Revenue is generated through service contracts with clients in telecommunications, insurance, financial services, healthcare, and other industries.
- Subrogation and Claims Management: Full-service subrogation management including carrier-to-carrier negotiations, arbitration authoring, and uninsured recovery for insurance companies. Also includes back office transactional support, first notice of loss administration, and premium collections.
- Collections Services: Debt collection and recovery services for past-due balances while maintaining customer relationships. Includes useful technology, helpful segmentation, and certified agents to reach the right people with the right message.
- Licensed Sales and Insurance Services: Licensed sales representatives consult with customers on insurance needs, right fit them into policies, sell benefits, and close sales for insurance company clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on client requirements |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Afni product offering
Product offeringCore offering
Afni is a global business process outsourcing (BPO) provider that delivers multi-channel customer engagement services, including inbound and outbound voice, digital engagement (chat, messaging, social media), and back office processing, for enterprise clients across the full customer lifecycle. The company also offers specialized P&C insurance solutions (subrogation recovery, claims handling, licensed sales), third-party debt collection services, and remote customer support via its Afni@Home program. Operations are delivered from delivery centers in the United States, Philippines, and Mexico.
Product overview
Afni is a global BPO (business process outsourcing) provider offering a unified customer engagement platform with multiple service delivery configurations. The core portfolio consists of Contact Center Solutions (inbound/outbound voice, digital engagement, back office), Afni@Home remote support, P&C Insurance Solutions (subrogation, claims handling, licensed sales), and Collections services. These are supplemented by Acquisition and Growth and Care and Retention modules, a Gainshare Model pricing structure, and industry-specific solutions for Healthcare and Financial Services. The Right Performance Management (RPM) platform provides integrated analytics and AI capabilities across all services.
Differentiator
Problem solved
Functional benefit
Brands
- Afni@Home: Secure and scalable virtual customer support program enabling remote work from home locations across the United States.
Products and services
- Contact Center Solutions Multi-channel customer engagement service covering inbound and outbound voice, digital engagement (chat, messaging, social media), and back office processing to support enterprise clients across the full customer lifecycle from acquisition through retention and collections.
- Afni@Home Secure and scalable virtual support solution that enables remote customer service professionals to work from home, providing the same service delivery capability as brick-and-mortar locations, currently available across multiple U.S. states.
- P&C Insurance Solutions Full-service offering for property and casualty insurance companies that includes subrogation expertise (carrier-to-carrier negotiations, arbitration authoring, uninsured recovery), claims handling (back office, voice, chat), and licensed contact center services for policyholder engagement.
- Collections Debt recovery service for past-due balances that blends technology, segmentation, and certified agents to reach customers with appropriate messaging while maintaining regulatory compliance and protecting customer relationships.
Quantifiable outcome
- 90% of coaches and agents found the NBA coaching tool to be useful and relevant
- +3 more outcomes
Companies that use Afni
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Afni technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
Afni partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Indiana TechcoreEducational partnership offering Afni employees scholarships, tuition reimbursement, and flexible online learning through Corporate Scholarship program and Afni Leadership Certificate. The partnership enables employees to pursue degrees from associate to master's level.
- RegEdcoreAfni engages with market-leader RegEd to manage compliance with state licensing requirements and continuing education for their subrogation and insurance services operations.
- National Association of Subrogation Professionals (NASP)coreAfni is a long-time member of NASP and partners on ongoing education, training, and sharing of industry information for subrogation professionals.
Scale indicators7 records
Recent moves12 records
Expansion highlights7 records
Afni competitors and assessment
Company assessmentDirect peers
- Teleperformance: One of the world's largest omnichannel customer experience and contact center BPO providers, serving similar enterprise clients across telecom, financial services, and insurance. Directly comparable to Afni in core service offering and global delivery model.
- Concentrix: Global customer experience and BPO provider with extensive omnichannel contact center operations, digital engagement, and analytics capabilities. Competes head-to-head with Afni for the same enterprise telecom, insurance, and financial services contracts.
- TTEC (TeleTech Holdings): Publicly held customer experience and contact center outsourcing company offering omnichannel engagement, AI-enabled CX, and back-office services. Closely aligned with Afni's enterprise BPO model and vertical mix.
- Foundever (Sitel/Sykes): Major global CX and contact center BPO formed from the merger of Sitel and Sykes, offering voice, digital, and AI-augmented customer engagement to enterprise clients in insurance, telecom, and financial services. Direct competitor in Afni's core verticals.
- TaskUs: Publicly held digital customer experience and BPO provider specializing in trust & safety, content moderation, and CX outsourcing with significant Philippines delivery. Comparable in service mix, technology focus, and Philippine footprint.
- Alorica: Privately held global customer experience BPO serving telecom, financial services, and healthcare clients with multilingual omnichannel support. Closely matches Afni's BPO model, client verticals, and emphasis on customized enterprise solutions.
- StarTek: Global customer experience and contact center BPO with a strong presence in India and the Americas, serving telecom, financial services, and e-commerce clients. Competes with Afni in nearshore and offshore customer engagement.
- WNS Holdings: Publicly listed global BPO offering customer experience, finance & accounting, and industry-specific process services. Overlaps with Afni in CX outsourcing and back-office work, particularly in insurance and financial services.
Broad incumbents
- Genpact: Large global professional services and digital transformation firm with extensive BPO and CX operations across industries. Overlaps with Afni's contact center and back-office services but operates at significantly greater scale and breadth.
Regional players
- Majorel (now part of Teleperformance): Global CX and BPO provider with strong European and emerging-market presence serving telecom, financial services, and consumer brands. Recently merged with Teleperformance, but historically a comparable BPO competitor for many of the same enterprise verticals.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Afni social profiles
Digital presenceAfni financial estimates
Financial estimateRevenue estimate
Valuation estimate
Afni leadership team
Management profileNumber of profiles
Profiles19 records
Afni funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Afni M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Afni
What does Afni do?
Afni is a global business process outsourcing (BPO) provider that delivers multi-channel customer engagement services, including inbound and outbound voice, digital engagement (chat, messaging, social media), and back office processing, for enterprise clients across the full customer lifecycle. The company also offers specialized P&C insurance solutions (subrogation recovery, claims handling, licensed sales), third-party debt collection services, and remote customer support via its Afni@Home program. Operations are delivered from delivery centers in the United States, Philippines, and Mexico.
Is Afni a public or private company?
Afni is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Afni founded?
Afni was founded in 1936. It employs 5,001 to 10,000 people.
Where is Afni based?
Afni is headquartered in Bloomington, United States, in the North America region.
How does Afni make money?
Four revenue lines are on record. Customer Engagement and Contact Center Services are the primary driver. The others are subrogation and Claims Management, collections Services and licensed Sales and Insurance Services.
Who are Afni's main competitors?
Direct peers on record are Teleperformance, Concentrix, TTEC (TeleTech Holdings), Foundever (Sitel/Sykes), TaskUs, Alorica, StarTek and WNS Holdings. Genpact is listed as a broad incumbent. Majorel (now part of Teleperformance) is listed as a regional player.
Does Afni have an API?
No public API is recorded for Afni.
What industry is Afni in?
Afni's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations. Its SIC code is 8744.