Business Community 360

What Business Community 360 does

Community360 is an Australia-based, privately held SaaS company that operates an all-in-one community engagement platform for organisations that need to communicate with and gather input from large, distributed stakeholder groups. The platform consolidates engagement, listening, participation, and collaboration functions — including surveys and polls, events, chat, custom maps with geospatial feedback, member and business directories, forums, ideas, user-generated content, stories, and eCommerce with tier-based membership pricing — into a single white-label, single-tenant environment. Its primary target customers are Australian local government and city councils conducting citizen consultation, with additional positioning across sporting teams, religious organisations, and enterprises replacing traditional intranets. The product is differentiated by Australian data-centre hosting compliant with Cyber NSW Standards, 13-language support, native iOS and Android apps, SSO integration, and embedded AI features (sentiment analysis, AI writing and replies, bulk replies, and automated content moderation).

The platform is built on a single-tenancy architecture that dedicates an isolated server to each customer, eliminating cross-tenant data leakage and supporting data sovereignty requirements relevant to government buyers. Customisation extends to branding, colour themes, layouts, custom dashboards, data tables, and fully white-labelled mobile applications with client logos, colours, and fonts. Distribution combines a consultative direct-sales motion (initial meeting, custom demo, tailored proposal, business case approval, training/go-live) targeting government and enterprise with a self-serve mobile-app channel through Apple App Store and Google Play. Integrations with Zoom, Microsoft Teams, EventBrite, and Luma embed event management within the core platform.

The company monetises primarily through subscription licensing under two quote-based tiers — Essential for single-project deployments and Premium for multi-project enterprise rollouts — with multi-year contracts and pricing scaled to organisation size and user count. Additional revenue mechanics include eCommerce transaction facilitation and tier-based membership subscriptions, plus professional services for onboarding, data migration, and training. The company is privately held with no disclosed funding rounds, no external investors identified, no named customers, and a team of 1-10 employees headquartered in Moorebank, New South Wales.

Name

Business Community 360

Legal name

Community360

Website

https://community360.au

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Community360 is an Australian SaaS company offering an all-in-one, white-label, single-tenant community engagement platform — covering surveys, events, chat, maps, directories, forums and AI-powered moderation — for government, councils, sporting teams, religious organisations and enterprises, sold via quote-based subscription contracts.

Ownership category

akta.pro rank

Product category

Community Engagement Software

NAICS

Software Publishers (513210), Advertising, Public Relations, and Related Services (5418), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Membership Organizations (8600), Services-Advertising (7310)

akta.pro primary industry

Community Hosting & Membership Platforms (MPACAJAF)

akta.pro secondary industries

Interest-Based Communities & Forums (BPAMABAC), Social CRM & Community Engagement Platforms (HDAEAFAF), Community/Group Chat Platforms (BPAMACAH), Social Media Management, Scheduling & Community Tools (BPAMALAJ)

Keywords

• Community engagement platform
• Citizen engagement software
• White-label community SaaS
• Government consultation tools
• AI-powered community platform

Headquarters

HQ city

Moorebank

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Licensing: Primary revenue from subscription licensing with two tiers: Essential Plan (for single projects) and Premium Plan (for multiple projects). Subscription services agreement documented in official policies. Custom quotes based on organization size and user count.
2. eCommerce Platform Fees: Platform enables selling products, services, subscriptions, paid memberships with tier pricing in store based on member tier. Revenue from transaction facilitation and potentially membership restrictions.
3. Professional Services: Training and onboarding services included in the go-live process. Data migration and platform setup included as part of implementation.
4. Membership Subscriptions: Users can purchase different memberships created in backend that can restrict access to certain portions of platform and change pricing of products based on membership tier.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Community360 sells an all-in-one, white-label community engagement SaaS platform that lets organizations centralize communication, run surveys and polls, host events, manage directories, sell products and memberships, and moderate forums with AI-powered sentiment analysis. The platform is delivered as a single-tenant, B2B and Gov-Ready system with native mobile apps, multi-language support, and Australian-hosted data infrastructure. Customers subscribe via quote-based Essential or Premium plans on multi-year contracts.

Product overview

Community360 is a unified all-in-one community engagement SaaS platform designed for local governments, councils, sporting teams, religious organizations, and enterprises. The platform operates on a two-tier pricing model (Essential Plan for single projects and Premium Plan for multiple projects) and includes integrated modules for Surveys & Polls, Events, Chat, Maps, Directories, eCommerce, Forums, Ideas, User Generated Content, Stories, and AI-powered features (AI Writing, AI Replies, Sentiment Analysis). The platform is fully white-label with single-tenancy architecture, offering White Label Apps, custom branding, Multi-Language support (13 languages), Single Sign-On, and portability features including newsfeed embed and social media management.

Differentiator

Problem solved

Functional benefit

Products and services

• Community360 Platform

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature8 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Hivebrite: Community management platform for alumni networks, associations and member-based organisations with events, directories and custom branding. Highly comparable for the same membership/admin pain points Community360 targets.
• Telligent (Zimbra Community): Enterprise community and social collaboration suite with forums, ideation, and integration into broader intranet suites. Direct competitor for Community360's enterprise intranet-replacement positioning.
• Higher Logic Vanilla: Community engagement platform aimed at associations, nonprofits and enterprise customer communities with forums, directories and AI-powered engagement. Direct competitor particularly in the government/enterprise vertical.
• Skool: Community + courses SaaS combining gamified forums, events and a classroom. Comparable on community hosting, discussion forums and membership gating mechanics.
• Mighty Networks: All-in-one community platform for creators, cohorts and membership-based communities with courses, events and member directories. Closely comparable to Community360's combined events, directories and paid membership model.
• Discourse: Open-source and hosted forum/community discussion platform with AI-moderated threads and SSO. Comparable forum/discussion and sentiment-based moderation functionality.
• Bevy: Community event platform that combines event management, member engagement and white-label community apps for conferences and user groups. Comparable on events-led community engagement and mobile apps.
• Circle: White-label community platform combining discussions, events, courses and member spaces under a single SaaS. Direct competitor across events, chat, forums and member segmentation features.

Broad incumbents

• Salesforce Experience Cloud: Enterprise CRM-vendor community cloud for customers, partners and employees with deep integrations to Salesforce data. Overlaps with Community360's enterprise internal community/intranet replacement use case.

Regional players

• Yclas: White-label classifieds and community platform provider. Comparable on community + marketplace model with directory and white-label capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/community360au

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Business Community 360