Service Economics

Name

Service Economics

Legal name

Service Economics

Website

https://service-economics.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Service Economics is a UK boutique consulting firm that helps leaders of complex service businesses (insurance, housing, FS, utilities, public sector) reduce costs and improve CX by fixing disconnects between people, processes, and technology, via its Navigator platform, consulting, and training services.

Ownership category

akta.pro rank

Product category

Management Consulting

NAICS

Administrative Management and General Management Consulting Services (541611), Other Management Consulting Services (541618), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Operations & Field Service / Aftermarket (BPAHAHAJ)

akta.pro secondary industry

Service Operations & Customer Experience Operations (Queueing, SLA, COPC) (EDABAKAL)

Keywords

• Service operations consulting
• Business process improvement
• Customer experience transformation
• Process improvement software
• CX consulting services

Headquarters

HQ city

Maidstone

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Consulting & Professional Services: Service Economics provides expert consulting across process transformation, technology lifecycle management, and operations improvement. Engagements range from the five-day Effective Service Scan to full transformation programmes spanning end-to-end business operations.
2. Leadership Coaching & Training: The firm delivers on-site training programmes (two-day Effective Service Operations Leadership course) for groups of 10-15 delegates. Training covers classroom instruction, interactive exercises, and hands-on experience. The programme is designed for Team Leaders through to Customer Service Directors.
3. Navigator Software Platform: Navigator is offered as a Business and Process Improvement Platform. It is a governed, living platform where processes, customer journeys, systems, and roles connect into a single operational picture. The platform is sold through demos and pilots with a 'See It / Try It / Use It' adoption model.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Service Economics provides expert consulting across process transformation, technology lifecycle management, and operations improvement, complemented by leadership coaching/training programmes and its proprietary Navigator Business and Process Improvement Platform. The firm helps leaders of complex service businesses fix disconnects between people, processes, and technology to deliver more effective service at lower operating cost.

Product overview

Service Economics is a consulting firm offering an integrated portfolio of services and technology to help leaders of complex service organisations deliver more effective service at lower cost. The core offering consists of three consulting service lines (Process Transformation, Technology Lifecycle, and Operations Improvement) complemented by Navigator, the company's proprietary Business and Process Improvement Platform, and supported by training programmes and assessment services like the Effective Service Scan. Navigator enables organisations to map processes, store reusable process libraries, and model business digital twins - connecting processes, customer journeys, systems, and roles into a single operational picture.

Differentiator

Problem solved

Functional benefit

Brands

• Navigator: Business and Process Improvement Platform - a governed, living platform where processes, customer journeys, systems and roles connect into a single operational picture.

Products and services

• Navigator A governed, living Business and Process Improvement Platform that enables organisations to map operational blueprints, store reusable process libraries, and model business digital twins. It connects processes, customer journeys, systems, and roles into a single operational picture, with three capability levels: Map (process documentation and metadata tagging), Store (governed searchable asset library), and Model (digital twin for testing changes before real-world implementation). Sold through demos and pilots with a See It / Try It / Use It adoption model.
• Effective Service Scan A five-day comprehensive, data-led assessment service that reviews current customer contacts and journeys, highlights opportunities to remove bad costs by making service more effective, and establishes a clear baseline for a transformation journey. The fee is waived if at least 20% service waste is not identified during the assessment, creating a performance-based entry point for prospective clients.
• Effective Service Leadership Training A two-day on-site training programme designed to equip service and transformation leaders with the skills, knowledge, and insight to run an Effective Service operation. Combines classroom training, interactive exercises, and hands-on experience delivered at client premises for groups of 10-15 delegates, designed for Team Leaders through to Customer Service Directors.
• Process Transformation Consulting service focused on process management, process improvement, and process maturity. Helps organisations achieve governed, connected process intelligence that builds organisational capability over time, addressing fragmented process knowledge and the inability to standardise, automate, or demonstrate compliance.
• Technology Lifecycle Consulting service covering technology strategy, procurement, and implementation across the full CX technology lifecycle. Focuses on connecting technology decisions to customer experience outcomes, addressing how the need is defined, how procurement is run, and how the change is implemented.
• Operations Improvement Consulting service addressing operating model design, demand and service capability, and service design. Helps organisations redesign operations to reduce service waste, build continuous improvement capability, and address evolving disconnects, shifting demand, and growing regulatory scrutiny.

Quantifiable outcome

• Up to 52% IT operating cost savings on contact centre technology refresh
• +9 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• NetcallcoreTechnology or Integration · 25 June 2025Service Economics and Netcall co-exhibited at Housing 2025 in Manchester (Stand A50). Netcall is a technology provider serving the housing sector. The partnership targets housing associations and local government clients with a combined offering of Service Economics' consulting expertise and Netcall's technology platform.
• MERJEcoreGTM or Marketing Partner · 25 March 2025MERJE is a specialist financial services recruitment and talent firm that co-hosts 'Effective Service' networking events with Service Economics. MERJE contributes their network of senior FS professionals to the events and provides a channel for reaching potential clients. Events are promoted jointly and held at venues hosted by partners (e.g., Vorboss). The partnership drives lead generation through event attendance and cross-promotion.
• VorbossminorGTM or Marketing Partner · 25 March 2025Vorboss is a technology/connectivity company that hosted the 'Effective Service - London' event on 25th March 2025 at their offices in Exchange Square, London. The venue partnership enables the event to take place and provides a relevant audience of technology and operations professionals.
• MarkerstudyminorGTM or Marketing Partner · 30 January 2024Markerstudy hosted the inaugural 'Effective Service Network - North West' event in January 2025 at their offices in central Manchester. 40+ professionals from financial services, outsourcing, logistics, banking, and housing associations attended the co-hosted event.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Davies Group: UK-based professional services and technology firm serving insurance and regulated industries, with capabilities in claims, operations, and customer service transformation. Comparable as a UK regulated-services transformation firm and Sean Keane's former employer.
• Sabio Group: UK-headquartered specialist in customer experience and contact centre technology and services. Directly comparable as a UK-focused CX/contact centre advisory and technology provider serving regulated enterprise clients.

Others

• Engine Transformation: UK-based marketing, communications, and transformation services group with customer experience capabilities across regulated industries. Comparable as an adjacent UK firm that engages similar enterprise CX buyers and overlaps with Service Economics' thought leadership positioning.

Broad incumbents

• Capgemini Invent: Global digital transformation and consulting arm of Capgemini, with significant UK presence serving insurance, banking, and public sector. Comparable as a major incumbent for large CX and operating model transformation engagements, and Sean Keane's former employer.
• Baringa Partners: UK-based independent consulting firm with strong financial services and energy practices, advising on operations, risk, and transformation. Comparable as a UK-led consulting firm serving regulated buyers and competing for CX/operations transformation mandates.
• Concentrix: Global customer experience and contact centre services provider serving regulated enterprise clients with both technology and advisory offerings. Comparable as a broad incumbent offering CX transformation and contact centre technology to similar enterprise buyers.
• PA Consulting: UK-headquartered global consulting firm with deep regulated-industries expertise spanning operations, technology, and customer experience. Comparable as a UK consulting incumbent serving insurance, financial services, and public sector transformation.
• Accenture UK: Global professional services firm with large UK operations serving regulated industries on CX, operations, and technology transformations. Comparable as a broad incumbent competing for the same enterprise transformation mandates.
• EY UK (Consulting): Big Four professional services firm with UK consulting practice spanning customer, operations, and technology transformations for regulated clients. Comparable as a broad incumbent and former employer of consultant Agata Krokowska on the Service Economics bench.
• KPMG UK (Consulting): Big Four professional services firm with deep UK regulated-industries consulting practice in customer experience, operations, and transformation. Comparable as a broad incumbent competing for CX and operations improvement engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/service-economics

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Economics