Veterans Affairs

What Veterans Affairs does

The Department of Veterans Affairs (VA) is a cabinet-level U.S. federal department headquartered in Washington, D.C., that delivers healthcare, benefits, and memorial services to U.S. veterans, service members, and their families. It operates three primary administrations: the Veterans Health Administration (VHA), which runs the largest integrated healthcare system in the United States; the Veterans Benefits Administration (VBA), which administers disability compensation, education benefits (GI Bill), vocational rehabilitation, home loan guarantees, and life insurance; and the National Cemetery Administration (NCA), which manages national cemeteries and the Veterans Legacy Memorial digital platform hosting nearly 10 million memorial pages.

The VA's core technology footprint centers on VA.gov as the central web portal, the VA Health and Benefits mobile app for prescription refills, care-team messaging, and benefit management, and a Genesys CX-powered contact center platform spanning 62 contact centers and 18,750 agents that processes 140 million veteran contacts annually, including the Veterans Crisis Line. Key products and services include VA Health Care, VA Disability Compensation, the GI Bill and Education Benefits, the Veterans Crisis Line, the Veterans Legacy Memorial Platform (developed and maintained by GovCIO since 2019), and the VA Contact Center Platform.

The VA does not generate commercial revenue; it is funded entirely through annual congressional appropriations and delivers services to eligible veterans at no direct cost. Its customer base comprises U.S. veterans as the primary segment, with active-duty service members in transition and veteran family members, survivors, and caregivers as secondary segments. Go-to-market is direct-to-consumer across physical (medical centers, national cemeteries, regional offices), digital (VA.gov, mobile app), and contact-center channels within a single-country (United States) operating geography.

Name

Veterans Affairs

Legal name

Department of Veterans Affairs

Website

https://va.gov

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The Department of Veterans Affairs (VA) is a U.S. cabinet-level federal department that delivers healthcare, disability and education benefits, and memorial services to U.S. veterans, service members, and their families. Funded by congressional appropriations, it operates the nation's largest integrated healthcare system and related contact-center, digital, and cemetery infrastructure.

Ownership category

akta.pro rank

Product category

Government Healthcare and Benefits Services

NAICS

Administration of Veterans' Affairs (92314), Ambulatory Health Care Services (621), Health Care and Social Assistance (62)

SIC

Services-Hospitals (8060), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Veterans/Military Hospitals & Federal Health Systems (HLAFAAAH)

akta.pro secondary industry

Veterans & Military Family Benefits Administration (BPAIAKAI)

Keywords

• Federal veterans healthcare
• Veteran benefits administration
• VA health services
• Disability compensation benefits
• National cemetery services

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Federal Government Appropriations: The Department of Veterans Affairs is a federal government agency funded through annual congressional appropriations. It does not generate revenue from veterans but distributes benefits and healthcare services funded by taxpayer dollars.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

The U.S. Department of Veterans Affairs operates the largest integrated healthcare system in the United States, delivering no-cost medical care, disability compensation, education benefits (GI Bill), home loan guarantees, life insurance, vocational rehabilitation, and burial services to eligible U.S. veterans, service members, and their families. It administers these benefits through three primary administrations — the Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and National Cemetery Administration (NCA) — supported by the VA.gov portal, the VA Health and Benefits mobile app, 62 contact centers, 18+ medical centers, and national cemeteries nationwide.

Product overview

Veterans Affairs operates as a federal department offering a unified portfolio of benefits, healthcare, and memorial services. The primary digital offerings include the VA.gov web portal as the central hub for benefit applications and management, the VA Health and Benefits App for mobile access to prescriptions and care team communication, the Veterans Legacy Memorial Platform for digital veteran memorials, and a Genesys CX-powered contact center infrastructure handling 140 million annual contacts. The department provides disability compensation, health care, education benefits (GI Bill), life insurance, housing assistance, burial planning, and crisis support services.

Differentiator

Problem solved

Functional benefit

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Team Agile4Vets LLC (A4V)coreImplementation/ SI/ Consulting Partner · 8 September 2025Montage Marketing Group, as part of Team Agile4Vets LLC (A4V), was selected to participate in the VA Veterans Health Administration Integrated Healthcare Transformation (VHA IHT) 2.0 contract, a program designed to enhance healthcare benefits and services for Veterans across the United States.
• Montage Marketing GroupcoreImplementation/ SI/ Consulting Partner · 8 September 2025Montage Marketing Group participated as part of Team Agile4Vets LLC (A4V) in the VHA IHT 2.0 contract to deliver Veteran-centric healthcare solutions while maximizing taxpayer value through streamlined procurement.
• HRS Consulting, Inc.minorImplementation/ SI/ Consulting Partner · 8 September 2025HRS Consulting, Inc. is one of the three partners in the joint venture Agile4Vets LLC (A4V), alongside Oxford Government Consulting LLC and 4th Sector LLC, working on the VA VHA IHT 2.0 contract.
• Oxford Government Consulting LLCminorImplementation/ SI/ Consulting Partner · 8 September 2025Oxford Government Consulting LLC is one of the three partners in the joint venture Agile4Vets LLC (A4V), alongside HRS Consulting, Inc. and 4th Sector LLC, working on the VA VHA IHT 2.0 contract.
• 4th Sector LLCminorImplementation/ SI/ Consulting Partner · 8 September 20254th Sector LLC is one of the three partners in the joint venture Agile4Vets LLC (A4V), alongside HRS Consulting, Inc. and Oxford Government Consulting LLC, working on the VA VHA IHT 2.0 contract.
• GovCIOcoreImplementation/ SI/ Consulting Partner · 16 January 2025GovCIO partnered with the VA National Cemetery Administration to launch a new Living Veteran feature on the Veterans Legacy Memorial platform, developed and maintained by GovCIO since the program's 2019 launch. The platform hosts nearly 10 million memorial pages.
• GovCIOcoreImplementation/ SI/ Consulting Partner · 26 November 2024GovCIO was awarded a $12 million task order by the VA to modernize the National Cemetery Administration's National Cemetery Kiosk Software, enhancing gravesite search, interment records access, self-guided tours, and accessibility compliance. GovCIO also developed a mobile application for Android and iOS replicating kiosk functionality.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• National Health Service (NHS) England: Operates the U.K.'s national, government-funded integrated healthcare system. Comparable to the VA in being a national-scale, publicly funded integrated care provider — broader population (not veterans-only) but analogous operating model of large-scale integrated care delivery funded by government.
• Centers for Medicare & Medicaid Services (CMS): Federal agency administering Medicare, Medicaid, and CHIP — the largest federal health benefits administration in the U.S. Comparable to the VA in administering healthcare benefits for a defined population, but at broader societal scale and via payer-style (rather than provider-style) operations.
• U.S. Department of Defense (Military Health System parent): Cabinet-level federal department that oversees the Military Health System and TRICARE for active-duty and retired service members. Comparable federal institutional context to the VA, with overlapping populations (veterans often transition from DoD-covered active-duty care to VA-covered veteran care).
• Kaiser Permanente: One of the largest U.S. integrated (payer + provider) private healthcare systems, combining insurance, hospitals, and physician groups. Functionally comparable to the VA's integrated healthcare delivery model, albeit as a commercial operator serving employer-sponsored and individual members rather than a defined federal beneficiary population.
• U.S. Department of Health & Human Services (HHS): Cabinet-level parent department overseeing federal health agencies including CMS, FDA, CDC. Comparable to the VA at the federal department level for strategic policy, funding oversight, and inter-agency coordination of public health programs — analogous structural position in the federal health ecosystem.

Direct peers

• Social Security Administration: Operates the largest U.S. federal benefits administration system — disability, retirement, and survivor benefits. Directly comparable to the VA's Veterans Benefits Administration for benefit claims processing, eligibility adjudication, and recurring monthly payments to a defined federal beneficiary population.
• Indian Health Service: U.S. federal agency delivering healthcare to American Indians and Alaska Natives. Same federal-government healthcare delivery model, similar large geographic footprint, similar population-wide benefits mandate as the VA — a direct structural peer for federal health system operations.
• Defense Health Agency (Military Health System / TRICARE): Operates the federal healthcare delivery system for active-duty military, retirees, and dependents via TRICARE — directly comparable to the VA's role of providing federal healthcare for veterans. Same population category (military-connected), same federal operator model, similar large-scale integrated delivery footprint.

Regional players

• Veterans Affairs Canada: Canadian federal department delivering healthcare, benefits, and memorial services to Canadian veterans. Direct mission-equivalent of the U.S. VA across the border — serves as a near-perfect analog for cross-jurisdictional comparison of veterans' affairs operations.
• Veterans UK: U.K. government unit within the Ministry of Defence providing armed forces veterans with welfare, pensions, compensation, and healthcare support. A regional equivalent of the VA, with similar benefit-administration and healthcare-coordination mandates for a defined veteran population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/department-of-veterans-affairs

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Veterans Affairs