What SocioFuture does

SocioFuture Co., Ltd. is a Tokyo-headquartered BPO and ICT solutions company that originated as Japan's first non-bank operator of ATM services, spun off from Japan NCR Co., Ltd. in October 1998 and renamed to its current form in January 2022. The company built its foundation on 24/7/365 ATM monitoring and full-outsourcing services delivered through a nationwide network of High-Touch Operation Centers (HOCs), and now monitors a network that crossed 100,000 ATMs in 2017. Core proprietary platforms include NOAH® (current-generation ATM monitoring, live since September 2025) and the prior-generation GAIA® system, alongside AI-powered computer vision for in-situ fraud detection at ATM locations that has been credited with hundreds of scam-interruption events annually.

The company monetizes through multi-year managed-services BPO contracts (ATM full outsourcing, call center, inheritance procedure outsourcing, financial-crime victim-relief processing under shared-service-center models with regional banks), subscription and transaction-based SaaS (DAIS® for electronic deposit account inquiry between government and financial institutions, @Connect® as a My Number Card-based financial procedure portal integrating with J-LIS, and Accordia™ multi-channel identity verification positioned for Japan's 2027 anti-money-laundering amendments), and emerging product lines including Letter (corporate-personal engagement SaaS), PM-Dora Si (real estate revenue management SaaS co-developed with Dojunsha), and YobCon (generative-AI vacant home prevention concierge on LINE). Customer segments split between financial institutions (major city banks, regional banks, internet banks, credit unions, JA/labor banks, insurers) and government/administrative bodies (municipal tax and welfare offices, police, national agencies), with a developing healthcare vertical for remote specific health guidance.

Ownership is dispersed among major Japanese banks (Sumitomo Mitsui, MUFG, Mizuho, Seven Bank, Japan Post Bank, Yokohama Bank), security firms (ALSOK, SECOM), and technology players (NTT Data, BIPROGY, xID via capital alliance), giving SocioFuture a quasi-utility status within Japan's financial infrastructure. Distribution is direct enterprise sales; GTM is field-led with a long cycle anchored by reference customers (Yucho Bank, Mizuho, PayPay Bank, Minna no Bank, Yokohama Bank, Chiba Bank, Nagano Bank). Geographic expansion beyond Japan has been pursued through a Singapore subsidiary (October 2022, backed by a JPY 120 million investment from SBI Ventures in November 2023) and the acquisition and renaming of SCFT (Thailand) in 2024. Group headcount stood at 5,188 as of January 2026, supported by an Innovation Base DAIBA R&D facility opened in November 2025 for AI and cloud-based service development.

Name

SocioFuture

Legal name

SocioFuture株式会社

Website

https://scft.co.jp

Company type

Private

Founded year

1998

Operating status

Operating

Short description

SocioFuture is a Japanese BPO and ICT solutions provider serving financial institutions and government agencies with proprietary ATM monitoring, digital identity verification, and administrative workflow SaaS platforms, backed by major Japanese banks as shareholders.

Ownership category

akta.pro rank

Product category

ATM Management and Financial BPO Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Facilities Support Management Services (8744), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

Keywords

• ATM management services
• Financial BPO services
• Deposit account inquiry
• Digital identity verification
• Government digital solutions

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO/Outsourcing Services: Core revenue stream from Business Process Outsourcing services to financial institutions. Includes ATM monitoring, ATM full outsourcing, call center services, back-office operations, financial crime prevention, and inheritance procedure outsourcing. Services are typically contracted on multi-year terms with recurring revenue from established banking relationships. SocioFuture Group manages approximately 100,000 ATMs.
2. ICT Solutions (Software/SaaS): Revenue from proprietary SaaS platforms including DAIS (deposit inquiry), @Connect (financial procedure portal), Accordia (identity verification), healthcare solutions, and AI-based solutions. Provided on subscription or per-transaction basis to financial and government institutions.
3. ATM-related Services: Revenue from ATM equipment management, cash replenishment planning, on-site operations, and equipment maintenance services for financial institutions operating ATM networks.
4. Healthcare Services: Remote health guidance, medical examination promotion, and health management support services for insurance companies and corporations, leveraging call center and specialized health professional capabilities.
5. Overseas BPO Services: BPO and call center services in ASEAN markets (Singapore, Thailand) and foreign worker matching services in Japan for specific skilled workers.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

SocioFuture provides integrated BPO/outsourcing services and proprietary SaaS platforms for Japanese financial institutions, government agencies, and healthcare organizations. Its core deliverables include ATM management and full outsourcing (monitoring 100,000+ ATMs via the NOAH® platform), deposit account inquiry digital solutions (DAIS®), financial procedure portals (@Connect®), eKYC/multi-channel identity verification (Accordia™), AI-based fraud prevention, inheritance procedure outsourcing, and government/regional digital services such as Tsunagu Support®, Tsunagu Program, YobCon®, and @Guidance®.

Product overview

SocioFuture operates as a platform-plus-modules company offering integrated solutions across three domains: financial services (ATM operations, fraud prevention, digital identity verification), public sector services (government-to-bank inquiry digitalization, administrative DX), and healthcare (remote health guidance, medical examination promotion). The core platform includes HOC (High-Touch Operation Center) infrastructure supporting ATM monitoring and BPO services, while key product modules include DAIS® for deposit account inquiries, @Connect® for financial procedures, and Accordia™ for identity verification. Recent additions include Letter (corporate-personal exchange SaaS), PM-Dora Si (property management SaaS), and YobCon (generative AI vacant home prevention). The AI-enabled services portfolio features AI camera fraud prevention, ATM monitoring systems (NOAH®, GAIA®), and multi-channel identity verification. Services are delivered through a nationwide network of HOC centers and regional offices, with expansion into overseas markets through Singapore and Thailand subsidiaries.

Differentiator

Problem solved

Functional benefit

Brands

• DAIS: Deposit account inquiry digital solution service for financial and government institutions - streamlines deposit inquiry operations for tax collection and welfare eligibility determinations
• @Connect
• Letter
• PM-Dora Si
• Accordia
• Tsunagu Support
• Tsunagu Program

Products and services

• ATM Management and Full Outsourcing (NOAH®)
• DAIS® Deposit Account Inquiry Digital Solution

Quantifiable outcome

• ATM cash replenishment/collection frequency reduced by approximately 10-40% for clients using SocioFuture's cash replenishment planning service
• +5 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature11 records

Partnerships

Ten partnerships are on record, tiered core, minor and key.

• 長崎県佐世保市coreStrategic or Co-development Partner · 1 June 2026Comprehensive partnership agreement for foreign workforce acceptance and regional symbiosis. Signed June 1, 2026, the agreement aims to promote smooth acceptance and long-term retention of foreign workers in Sasebo City. Activities include operating a Foreign Workforce Acceptance Council, conducting surveys on foreign workers, and addressing daily life challenges for foreign residents.
• 信組情報サービス株式会社（SKCセンター）coreStrategic or Co-development Partner · 17 April 2026SKC Center (operated by Shinkumi Information Service Co., Ltd.) provides DAIS deposit inquiry services to 140 credit cooperatives nationwide through a shared scheme. DAIS enables government authorities to receive secure, rapid account inquiry responses from financial institutions.
• 株式会社同潤舎minorStrategic or Co-development Partner · 1 June 2025Collaboration on PM-Dora Si real estate revenue management SaaS. Dojunsha provides real estate management expertise while SocioFuture provides IT/DX capabilities for property management companies.
• 株式会社長崎ヴェルカminorGTM or Marketing Partner · 1 July 2024Platinum partner of B.LEAGUE basketball team Nagasaki VELCA. Sponsorship includes stadium advertising, CM campaigns in Nagasaki Prefecture, and community engagement activities.
• xID株式会社keyTechnology or Integration · 1 February 2024Business and capital alliance for financial DX. xID's digital identity infrastructure combined with SocioFuture's financial service capabilities to enhance digital authentication and KYC services.
• 株式会社QOLead（第一生命グループ）keyStrategic or Co-development Partner · 1 April 2023SocioFuture participates as a partner company in QOLead's Healstep® remote specific health guidance program. Provides health management services leveraging first life insurance group's health program infrastructure.
• 株式会社セブン銀行 (Seven Bank)keyStrategic or Co-development Partner · 31 October 2022Seven Bank is a major shareholder in SocioFuture and a key partner in ATM operations. Collaborated on Indonesia ATM operations through joint venture PT. Abadi Tambah Mulia Internasional.
• 株式会社TRUSTDOCKkeyTechnology or Integration · 1 September 2022Partnership for eKYC service provision. TRUSTDOCK provides KYC infrastructure and SocioFuture provides operational BPO services for identity verification, jointly serving financial institution clients including Mizuho Bank.
• 株式会社ゆうちょ銀行 (Japan Post Bank)coreStrategic or Co-development Partner · 1 April 2013Co-founding partner of Japan ATM Business Service (ABS). 65% SocioFuture / 35% Japan Post Bank joint venture. ATM management, monitoring, helpdesk services, and joint initiatives including AI fraud prevention nationwide deployment.
• 株式会社千葉銀行 / 株式会社横浜銀行coreStrategic or Co-development PartnerJoint operations center for Relief Act (振り込め詐欺救済法) business processing. Both banks share the center operated by SocioFuture, achieving cost efficiency and knowledge sharing. Currently 5 financial institutions participate, with 10+ more under consideration.

Scale indicators6 records

Recent moves6 records

Expansion highlights8 records

Broad incumbents

• Glory Ltd. Glory is a leading manufacturer of cash handling equipment and money processing systems, and a SocioFuture shareholder. Provides ATM cash management technology adjacent to SocioFuture's cash replenishment planning and ATM monitoring services. The Glory relationship represents both partnership potential and competitive overlap in ATM operations technology.
• Oki Electric Industry: Oki Electric is a Japanese ATM manufacturer and technology provider. Operates in the ATM hardware and managed services space adjacent to SocioFuture's ATM monitoring and operations business. Provides competitive ATM solutions including channel maintenance and cash management services to Japanese banks.
• BIPROGY: BIPROGY (formerly Nihon Unisys) is a Japanese IT services company providing system integration and outsourcing to financial institutions and government agencies. Also a shareholder of SocioFuture. Competes in the broader financial IT services space, particularly for bank core systems and government digital services.
• NTT Data: NTT Data is a major Japanese IT services incumbent and shareholder of SocioFuture. Provides large-scale IT outsourcing, system integration, and BPO services to financial institutions and government agencies. Competes at the broader IT services layer where SocioFuture's ICT Solutions sit, though NTT Data lacks SocioFuture's specialized ATM domain expertise.
• TIS Inc. TIS Inc. is a major Japanese IT services company serving financial institutions with system integration, payment solutions, and BPO services. Overlaps with SocioFuture's ICT Solutions segment, particularly in payment processing and digital banking infrastructure for regional banks and credit cooperatives.

Regional players

• FPT Corporation: FPT Corporation is a major Vietnamese IT services and BPO provider with strong Japan-focused operations. Provides offshore BPO and IT services to Japanese financial institutions and enterprises, potentially competing with SocioFuture's Thailand-based ASEAN operations and representing a regional alternative for Japanese clients seeking offshore capacity.

Direct peers

• Bellsystem24 Holdings: Bellsystem24 is one of Japan's largest contact center and BPO operators with substantial financial services exposure. Provides comparable call center, customer support, and back-office services to Japanese banks and insurers, directly overlapping with SocioFuture's HOC Solution offerings.
• Seven Bank: Seven Bank is Japan's largest non-bank ATM operator with ~28,000 ATMs nationwide and a key shareholder/partner of SocioFuture. Both companies operate ATM networks for Japanese financial institutions and compete directly for bank outsourcing contracts. Seven Bank also collaborates with SocioFuture on the Indonesia ATM JV (PT. Abadi Tambah Mulia Internasional).
• Transcosmos: Transcosmos is a major Japanese BPO and contact center services provider serving financial institutions with similar call center, back-office, and digital BPO offerings. Competes directly with SocioFuture for bank outsourcing contracts, particularly in internet banking help desk and customer support services.

Emerging players

• TrustDOCK: TrustDOCK is a Japanese eKYC/identity verification provider that partners with SocioFuture on KYC services. Competes with SocioFuture's Accordia™ multi-channel identity verification solution in the eKYC market, particularly for digital banking and online account opening use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SocioFuture