What Kiosk Manufacturer Association does

Kiosk Manufacturer Association (KMA), founded in July 1994 and operated under The Industry Group (TIG) from Denver, Colorado, is a membership-based global industry association serving the self-service technology ecosystem. With Executive Director Craig Keefner at the helm since the mid-1990s, KMA's core deliverables are standards documentation and accessibility compliance frameworks — covering ADA, WCAG 2.2 AA, the European Accessibility Act, EN 301 549, PCI DSS/EMV, and airline CUSS/CUPPS — plus market research (Tiger Report, 2025 Full Stack report, 2026 Buyer's Guide), a 1,000+ company directory at SelfService.io, and industry news via kioskindustry.org.

KMA does not manufacture hardware or software. Its "technology" consists of regulatory checklists, frameworks, training curricula, and best-practice documents that translate global accessibility and payment rules into deployment-ready guidance for 500+ member companies across hardware, software, payments, and field services. It holds working-group seats at the US Access Board, ANSI EVSP, PCI SSC, and partner relationships with IAAP, AVIXA, NFB, and RNIB, and operates Accessibility and PCI EMV Committees staffed by member representatives.

Revenue mechanics are sponsorship-driven: 30+ Gold, Silver, Bronze, and Associate sponsor companies (including Intel, LG, KIOSK Information Systems, Olea Kiosks, Vispero, Pyramid Computer, Ingenico, 22Miles, and NMI) fund the association's standards work. KMA supplements this with paid market research publications and is commercializing a 2026 professional training and certification program. Free participation via Slack and email lowers the barrier for industry alignment while enabling KMA to coordinate regulatory advocacy across the US, UK, EU, Canada, and Asia Pacific.

Name

Kiosk Manufacturer Association

Legal name

Kiosk Manufacturer Association

Website

https://kma.global

Company type

Private

Founded year

1994

Operating status

Operating

Short description

KMA is a Denver-based global industry association founded in 1994 that develops accessibility, payment, and airline standards, publishes market research, and connects 500+ kiosk hardware, software, and payments members across 50+ countries.

Ownership category

akta.pro rank

Product category

Industry Association Services

NAICS

Business Associations (813910), Business, Professional, Labor, Political, and Similar Organizations (8139)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Knowledge Management & KCS Programs (BPAEAJAJ)

akta.pro secondary industry

Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)

Keywords

• Self-service kiosk standards
• Accessibility compliance resources
• Industry research publications
• Kiosk market intelligence
• Digital signage standards

Headquarters

HQ city

Denver

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Industry Sponsorship and Membership: KMA is funded by over 30 sponsor companies representing the largest kiosk providers. Sponsors are categorized as Gold, Silver, Bronze, and Associate tiers, providing financial support for the association's standards development, education, and advocacy activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

KMA is a global industry association that develops and disseminates accessibility and compliance standards, checklists, and best-practice frameworks for self-service kiosks, digital signage, and unattended technology. It publishes industry market research reports (Tiger Report, annual full-stack market reports, buyer's guides), maintains an online directory of 1,000+ self-service companies at selfservice.io, and runs professional training and certification programs for OEMs, software developers, and retail technology executives.

Product overview

The Kiosk Manufacturer Association (KMA) is a global industry organization focused on self-service technology standards, accessibility compliance, and industry collaboration. KMA does not manufacture or sell products but provides a comprehensive suite of services including: standards documentation and compliance resources (ADA, WCAG, EN 301 549, EAA, PCI), market research publications (Tiger Report, annual market reports, buyer's guides), a company directory (SelfService.io with 1,000+ companies), and professional training certification programs. The association also supports member companies including Vispero (JAWS Kiosk), Dolphin Computer Access (SuperNova), Storm Interface (AudioNav keypads), and Tech For All Consulting. KMA serves 500+ industry members across 50+ countries and has been active for over 30 years.

Differentiator

Problem solved

Functional benefit

Brands

• SelfService.io: Online directory of 1000 companies - a hub site for the self-service industry
• Kiosk Industry

Products and services

• KMA Standards & Compliance Resources Comprehensive library of accessibility and compliance resources including ADA compliance checklists, European Accessibility Act (EAA) guidance, WCAG 2.2 AA checklists, EN 301 549 standards documentation, and PCI & payment standards guidance for self-service kiosks, serving OEMs, integrators, retailers, and operators.
• Tiger Report - Industry Research Industry research publication providing the most comprehensive annual analysis covering kiosks, digital signage, AI, payments, retail automation, and unattended technology, targeted at manufacturers, investors, and technology buyers.
• 2025 Self-Service Technology Market Full Stack Report Comprehensive market analysis report covering the full self-service technology ecosystem including kiosks, digital signage, POS, smart vending, smart lockers, and conversational AI endpoints, available for purchase by industry stakeholders.
• 2026 Buyer's Guide Annual buyer's guide for self-service technology decisions covering hardware, software, and deployment considerations, aimed at organizations evaluating or sourcing self-service solutions.
• Self-Service.io Company Directory Online directory of 1,000+ companies in the self-service technology industry, connecting manufacturers, software providers, payment companies, and service providers with prospective buyers and integrators.
• KMA Training & Certification Programs Professional certification tracks for OEMs, software developers, and retail technology executives covering The 5-Layer Retail Automation Stack, Regulatory & Compliance Mandates (ADA, PCI, UL), and Loss Prevention & Computer Vision.
• CUSS/CUPPS Standards Resources Technical resources covering IATA Common Use Self-Service (CUSS) and Common Use Passenger Processing Systems (CUPPS) airline kiosk standards, including CUSS 2.0 transition guidance and implementation toolkit for airlines, airports, and integrators.
• Accessibility Committee Resources Resources and guidance from KMA's Accessibility Committee representing 100+ member companies, including ADA compliance checklists, EAA readiness frameworks, and multi-modal interface guidance for operators and integrators.

Quantifiable outcome

• Global self-service technology market estimated at $180B–$235B (2024), with core kiosk market at $8–15B.
• +2 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

15 partnerships are on record, tiered core, secondary and minor.

• PCI Security Standards CouncilcoreStrategic or Co-development PartnerKMA is a participating member of the PCI SSC, an open global forum responsible for developing and maintaining security standards for payment cardholder data, including PCI DSS, PA-DSS, and PIN-Entry Device Requirements. Several KMA members including UCP Inc. and Ingenico are also participating members.
• U.S. Access BoardcoreStrategic or Co-development PartnerThe U.S. Access Board is a federal agency promoting equality for people with disabilities through accessibility guidelines and standards for the built environment, transportation, communication, medical diagnostic equipment, and information technology. KMA participates in Access Board working groups on EV charging stations, kiosks, and POS. KMA Accessibility Committee chairpersons meet regularly with the Access Board in Washington D.C.
• National Retail Federation (NRF)coreChannel Partner/ Reseller/ DistributorKMA is a member and exhibitor at the NRF Big Show, the world's largest retail trade association representing department stores, specialty, discount, catalog, Internet, and independent retailers, chain restaurants, grocery stores, and multi-level marketing companies.
• National Restaurant AssociationcoreChannel Partner/ Reseller/ DistributorKMA is a member exhibitor at the National Restaurant Association Show, the largest foodservice trade association in the world representing over 500,000 restaurant businesses. KMA also provides operator-focused research tools including Retrofit vs. Replace Decision Kits and Self-Service ROI Calculators in conjunction with the show.
• AVIXAsecondaryStrategic or Co-development PartnerKMA is a regular contributor to AVIXA's xchange platform and is listed in various product categories. AVIXA is the industry leader in professional collaboration, information, and community for the AV industry, holding InfoComm and ISE Europe tradeshows.
• Restaurant Technology Network (RTN)secondaryStrategic or Co-development PartnerKMA is a member and key contributor to RTN, a membership community dedicated to the restaurant technology industry. KMA participates in working groups and provides technical guidance to help restaurateurs implement self-service technology.
• IAAP (International Association of Accessibility Professionals)secondaryStrategic or Co-development PartnerKMA participates in IAAP, the accessibility association bringing together professionals from around the world to define, promote, and improve the accessibility profession through networking, education, and certification.
• Digital Signage FederationsecondaryStrategic or Co-development PartnerKMA partners with the Digital Signage Federation, the only not-for-profit independent voice of the digital signage industry, providing education, networking, and advocacy.
• ANSI Electric Vehicles Standards Panel (EVSP)coreStrategic or Co-development PartnerKMA is a sponsor of the ANSI EVSP and sits and contributes on three working groups. The EVSP fosters coordination on standardization for safe, mass deployment of electric vehicles and associated infrastructure in the United States with international coordination.
• Royal National Institute of Blind People (RNIB)secondaryStrategic or Co-development PartnerRNIB is one of the UK's leading sight loss charities and the largest community of blind and partially sighted people. RNIB participates in KMA accessibility standards development to ensure kiosks are accessible to people with sight loss.
• National Federation of the Blind (NFB)secondaryStrategic or Co-development PartnerKMA is a member of the NFB, the oldest and largest nationwide organization of blind Americans, founded in 1940 with affiliates, chapters, and divisions in all fifty states, Washington DC, and Puerto Rico.
• United for Patent ReformminorStrategic or Co-development PartnerKMA is a member of United for Patent Reform, a broad coalition of diverse American businesses advocating for comprehensive solutions to abuses of the current patent system.
• Chamber of Commerce Westminster, COminorStrategic or Co-development PartnerKMA is a member of the Chamber of Commerce Westminster, CO, supporting local business community engagement in the Denver area.
• KMA Accessibility CommitteecoreStrategic or Co-development PartnerThe KMA Accessibility Committee represents 100+ member companies spanning kiosk hardware, software, payments, and field services. Co-chaired by Michael O'Hare (Tech For All), Oscar Rozo (LG Electronics), and Mary Jo Barry (Dolphin). The committee focuses on deployment-scale execution of ADA, EAA, and WCAG requirements across thousands of deployed systems. Past chairpersons include Nicky Shaw (Storm Interface), Peter W Jarvis, Laura Miller, and Randy Amundson.
• KMA PCI EMV CommitteecoreStrategic or Co-development PartnerThe KMA PCI EMV Committee maintains a strong posture in PCI SSC participation. Members include UCP Unattended Payments, DCAP Systems, Ingenico, and Self Service Networks, focusing on payment terminal standards for unattended kiosk environments.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ETSI: European standards organization for information and communications technologies, responsible for standards underpinning EU regulation including EN 301 549. Comparable to KMA as the upstream source of many accessibility/ICT frameworks KMA interprets and distributes to its members.
• Consumer Technology Association (CTA): Trade association representing the U.S. consumer technology industry, producing standards and hosting CES. Comparable to KMA as a broader trade body publishing technology standards and running major industry events, with member overlap in the kiosk/retail-technology vendor ecosystem.
• National Restaurant Association: Largest foodservice trade association in the world, representing 500,000+ restaurant businesses and operating the National Restaurant Association Show where KMA is a Silver exhibitor. Comparable as the umbrella trade body for one of KMA's primary vertical segments (QSR self-ordering).
• AVIXA: The trade association for the professional audiovisual industry, operating the InfoComm and ISE tradeshows and producing standards and training. Comparable to KMA as a broader-industry association with overlapping membership (LG, 22Miles, Goldfinger) and an existing KMA partner via xchange content contributions.
• National Retail Federation: The world's largest retail trade association, hosting the NRF Big Show where KMA exhibits. Comparable as a broader retail-industry membership organization whose members overlap with KMA's retail/QSR sponsor and operator audience.
• ANSI (American National Standards Institute): U.S. standards body coordinating development of voluntary consensus standards across industries and hosting panels such as the Electric Vehicles Standards Panel. Comparable to KMA as a higher-level umbrella that drives and accredits many of the underlying frameworks KMA packages for the kiosk industry.

Direct peers

• ATM Industry Association (ATMIA): Global non-profit trade association serving the ATM industry, covering security, standards, and compliance for unattended self-service terminals. Comparable to KMA in operating model (membership association, standards-setting, regional chapters) and in serving unattended payment/self-service hardware vendors.
• PCI Security Standards Council: Open global forum for developing payment-card security standards (PCI DSS, PA-DSS, PIN-Entry Device Requirements). Comparable to KMA as a standards-setting body whose outputs directly drive KMA's PCI EMV committee work and where Ingenico and other KMA members also participate.
• Digital Signage Federation: The not-for-profit independent trade association for the digital signage industry, providing education, networking, and advocacy. Directly comparable to KMA as a fellow standards/membership body serving a partially overlapping self-service technology ecosystem, and an existing KMA partner.

Emerging players

• International Association of Accessibility Professionals (IAAP): Global accessibility association promoting the accessibility profession through networking, education, and certification. Comparable to KMA in producing accessibility education and certification for an overlapping audience (accessibility consultants, vendors, and end-user organizations like RNIB and NFB).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/in/kiosk

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Kiosk Manufacturer Association