Town of Dracut

What Town of Dracut does

The Town of Dracut is a municipal government entity incorporated in 1701, serving the residents and businesses of Dracut, Massachusetts, in Middlesex County. It operates from its Town Hall at 62 Arlington Street, Dracut, MA 01826, with a secondary office at the Council on Aging / Senior Center at 951 Mammoth Road. The town delivers the full suite of municipal services including police, fire, emergency medical dispatch (via the Northern Middlesex Regional Emergency Communication Center), public works, water and sewer, stormwater, trash and recycling, library, parks and recreation, animal control, cemetery, conservation, building inspections, permitting, tax collection, assessing, procurement, town clerk, and veterans' services.

The town's digital service platform is built on the CivicPlus CivicEngage content management system, which powers dracutma.gov and integrates a defined SaaS stack: Regroup for mass emergency notifications, CityHallSystems (ePay) for online bill payments (property tax, water/sewer), Viewpoint Cloud for online permit applications and inspections, Notify Me for subscription-based email and SMS alerts, and GIS for property maps and parcel data. The platform is documented as compliant with Section 508 and WCAG 2.0 AA accessibility standards. iCalendar and RSS feeds are published for calendars, agendas, news, and job postings.

The town is funded through property taxes, state aid, water/sewer user fees, permits, licensing fees, and miscellaneous municipal charges — it does not publish commercial revenue figures. Governance is provided by an elected Board of Selectmen with day-to-day administration led by a Town Manager, supported by Finance, Human Resources, and a full departmental structure. The operating model is a non-commercial public-sector service delivery entity with no venture funding, no parent company, and no for-profit revenue mechanics.

Name

Town of Dracut

Legal name

Dracut, MA

Website

https://dracutma.gov

Company type

Public

Founded year

1701

Operating status

Operating

Headcount range

101–250 employees

Short description

The Town of Dracut is a 1701-incorporated Massachusetts municipal government that delivers local public services — police, fire, public works, permitting, tax collection, water/sewer, and emergency alerts — to the residents and businesses of Dracut, MA.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Justice, Public Order, and Safety Activities (9221), Administration of Housing Programs, Urban Planning, and Community Development (9251), Water, Sewage and Other Systems (2213), Administration of Public Health Programs (92312)

SIC

Sanitary Services (4950)

akta.pro primary industry

City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Municipal government services
• Local public administration
• Public safety services
• Community development programs
• Utility and permit services

Headquarters

HQ city

Dracut

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others, Marketing or Sales

Distribution channels4 records

Marketing channels10 records

Core offering

The Town of Dracut is a municipal government entity that delivers local public administration and community services to residents and businesses of Dracut, Massachusetts. Its core offering is the unified CivicEngage-powered municipal website platform that consolidates access to all town departments, online bill payment, permit applications, emergency alerts, GIS mapping, public safety services, utilities, trash and recycling, and community programs.

Product overview

The Town of Dracut operates a unified municipal services platform built on the CivicPlus CivicEngage content management system. The core offering is the official government website providing integrated access to departments, services, emergency alerts, online bill payment, GIS mapping, permit applications, and community calendars. Key integrated services include Regroup for emergency notifications, CityHallSystems for online payments, Viewpoint Cloud for permits, and Notify Me for subscription-based updates.

Differentiator

Problem solved

Functional benefit

Products and services

• CivicEngage Official Website Official municipal website platform powered by CivicPlus CivicEngage CMS that provides centralized access to town departments, services, news, calendars, permits, and online payments for Dracut residents and businesses.
• Online Bill Payment Online payment system powered by CityHallSystems that allows Dracut residents and businesses to pay municipal bills including property taxes, water/sewer bills, and other municipal fees.
• Emergency Alerts Mass notification system powered by Regroup for delivering emergency alerts, severe weather warnings, and important community announcements to Dracut residents via email, SMS, and multiple channels.
• GIS / Property Mapping Services Geographic Information System providing property maps, parcel data, and spatial information for Dracut residents, businesses, and developers.
• Notify Me Subscriptions Notification subscription service allowing Dracut residents to receive updates via email or SMS for various town topics including agenda center, alerts, bid postings, calendar, jobs, and news flash updates.
• Online Permit Applications Digital platform powered by Viewpoint Cloud for submitting building permits, inspection requests, and related construction applications for Dracut property owners and contractors.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CivicPluscoreTechnology or IntegrationCivicPlus provides the official website content management system powering dracutma.gov. The platform enables online permit applications, bill payments, meeting agendas, and resident communication tools. All content on the website is copyright 2006-2026 Dracut, MA and CivicPlus.
• Regroup Mass NotificationcoreTechnology or IntegrationRegroup Mass Notification system enables the Town of Dracut to improve and more effectively communicate emergency alerts to residents. The partnership provides automated emergency notifications via multiple channels.
• Northern Middlesex Regional Emergency Communication Center (NMRECC)coreOthersRegional emergency communications center providing dispatch services for Dracut and neighboring communities. Listed under employment opportunities and regional resources.
• Greater Lawrence Sanitary DistrictminorOthersRegional sanitary district referenced in the calendar and news feeds for Dracut-area coordination on environmental and sanitary services.
• Lowell Regional Transit Authority (LRTA)minorOthersRegional transit authority providing public transportation services in the Lowell and Dracut area. Listed in calendar and community resources.
• Northern Middlesex Council of Government (NMCOG)minorOthersRegional planning and coordination body for Northern Middlesex County municipalities including Dracut.
• North Central Climate Change Coalition (NC4)minorOthersRegional climate change coalition providing resources and coordination for sustainability initiatives in North Central Massachusetts communities.

Recent moves5 records

Expansion highlights5 records

Direct peers

• Town of Methuen: Comparable Essex County municipality operating similar municipal services and shared regional partnerships in the Merrimack Valley.
• Town of Tyngsborough: Smaller adjacent Northern Middlesex County town operating similar municipal services and sharing the same regional partners as Dracut.
• Town of Chelmsford: Neighboring Middlesex County town of comparable population (~36,000) operating similar municipal departments, services, and CivicPlus-style online portal.
• Town of Westford: Comparable Middlesex County town operating similar municipal services and CivicPlus-style digital infrastructure.
• Town of Wilmington: Comparable Middlesex County town operating similar municipal departments including water/sewer, public safety, and senior services.
• Town of Andover: Comparable Massachusetts town with similar demographic profile, operating analogous municipal departments including senior services and public safety.
• Town of Billerica: Middlesex County town of comparable population (~42,000) operating similar municipal departments and water/sewer utilities.
• Town of North Andover: Comparable Essex County town operating similar municipal services and shared regional emergency coordination.
• Town of Tewksbury: Adjacent Massachusetts town of similar population (~32,000) operating comparable municipal services and shared regional partnerships in Northern Middlesex County.

Broad incumbents

• City of Lowell: Larger nearby city (~115,000 residents) that anchors the regional transit (LRTA) and emergency (NMRECC) partnerships serving Dracut and surrounding towns.

Market position

Strengths4 records

Weaknesses3 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xdracutma.gov/79/Social-Networking
• YouTubedracutma.gov/79/Social-Networking
• Facebookdracutma.gov/79/Social-Networking
• LinkedInlinkedin.com/company/town-of-dracut-ma
• Instagramdracutma.gov/79/Social-Networking

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Dracut