Town of North Andover

What Town of North Andover does

The Town of North Andover is a municipal government entity in Essex County, Massachusetts, operating under a Select Board form of governance as mandated by Massachusetts state law. It serves approximately 31,000 residents with a comprehensive suite of statutory municipal services delivered through 25+ named departments including Police, Fire, Public Works, Water & Sewer, Water Treatment Plant, Stevens Memorial Library, Youth & Recreation Services, Senior Center, Health Department, Planning, Conservation, Engineering, and Veterans Services. The Town's primary "customer" segments are North Andover residents (geographic segment, primary) and local businesses requiring permits and economic development services (use-case segment, secondary), with all residents being mandatory counterparties for tax, water/sewer, and assessment services.

The Town's core digital product is the northandoverma.gov website built on CivicPlus CivicEngage CMS, which functions as the central digital services portal for residents. The platform integrates over a dozen service modules including Smart911 emergency alerts, Notify Me subscription notifications, OpenGov online permitting, MapGeo GIS property and mapping tools, UniPay online bill payment, GovCam live meeting broadcasts, and specialized service portals for Youth & Recreation, Library, Trash & Recycling, and the Community Choice Power Supply Program. The website is designed to comply with Section 508 of the Rehabilitation Act and WCAG 2.0 Level A and AA accessibility standards. Service delivery is multi-channel: in-person at 120 Main Street Town Hall and 33 Johnson Street Youth & Recreation offices, digital self-serve through the website, and community facilities including the Senior Center, Stevens Memorial Library, and Fire/Police stations.

The Town's business model is non-commercial — it is funded through local taxation, water/sewer utility fees, permitting fees, and intergovernmental aid rather than market-rate pricing. Key commercial-style partnerships include Colonial Power Group (municipal electricity aggregation program administrator), Direct Energy (selected electricity supplier for the Community Choice Power Supply Program at $0.13890/kWh standard / $0.13990/kWh renewable through October 2028), National Grid (electricity delivery utility), CivicPlus (website platform), and Smart911/Rave Mobile Safety (emergency notification). The Town holds a statutory monopoly over essential municipal services within its jurisdictional boundaries and serves no geographies outside North Andover, Essex County, Massachusetts, USA.

Name

Town of North Andover

Legal name

Town of North Andover

Website

https://northandoverma.gov

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

The Town of North Andover is a Massachusetts municipal government serving approximately 31,000 residents with statutory services including public safety, water/sewer, public works, library, youth recreation, and permitting, delivered through a CivicPlus-powered digital portal and in-person Town Hall offices.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (925), Sewage Treatment Facilities (22132), Fire Protection (922160)

SIC

Water Supply (4941), Refuse Systems (4953), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD), City/Municipal Public Health Departments (HLAJAAAC), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public safety administration
• Waste management services
• Recreation programs
• Public utilities

Headquarters

HQ city

North Andover

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels5 records

Core offering

The Town of North Andover is a municipal government providing statutory public services to residents and businesses within its jurisdiction. Core service areas include public safety (police, fire, emergency management), public works (water/sewer, trash/recycling, road maintenance), permitting and licensing, property assessment, taxation, recreation programs, library services, health services, veterans and senior services, and community/economic development. Service delivery combines in-person Town Hall access with a digital portal offering online bill payment, permit applications, GIS mapping, public records requests, and emergency notifications.

Product overview

The Town of North Andover operates a comprehensive digital services platform centered on its official municipal website (northandoverma.gov), built on the CivicPlus content management system. The platform provides a unified portal through which residents access over a dozen distinct service modules including the Smart911 emergency alert system, Notify Me notification subscription service, online bill payment via UniPay, permit application and tracking, GIS/mapping tools, live meeting broadcasting (GovCam), and specialized services for Youth & Recreation, Library, Trash & Recycling, and Community Choice electricity programs. The ecosystem is supplemented by third-party platforms including Smart911 for emergency preparedness and Colonial Power Group for energy aggregation services.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Safety Services Police, fire, and emergency management services for the residents and businesses of North Andover, providing law enforcement, fire suppression, emergency medical response, and emergency preparedness coordination.
• Water & Sewer Services Municipal water treatment and sewer services for North Andover residents and businesses, including water treatment plant operations (978-688-9574) and utility billing.
• Trash & Recycling Services Municipal waste management program providing curbside trash and recycling collection schedules, recycling information, hazardous waste disposal guidance, and sustainability committee resources for North Andover residents.
• Youth and Recreation Services Recreation programs including Summer Fun, after-school activities, youth leadership programs, facility access (Youth Center, Drummond Fields, Stevens Pond), and community events for children and teens in North Andover.
• Stevens Memorial Library Services Public library services operating from Stevens Memorial Library, providing physical and digital collections, e-library resources, museum passes, meeting room reservations, and youth programs for North Andover residents.
• Permitting and Licensing Services Building Department, Licensing Commissioners, Planning Board, and Zoning Board of Appeals providing permits, licenses, zoning approvals, and vital records requests for residents and businesses in North Andover.
• Community Choice Power Supply Program Municipal electricity aggregation program in partnership with Colonial Power Group offering residents and businesses alternative electricity supply options including 100% renewable energy choices through Direct Energy as selected supplier.
• Public Records Access Online portal for requesting public documents, permits, licenses, vital records, and accessing prior records requests in compliance with Massachusetts public records law for North Andover residents and requestors.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Colonial Power GroupcoreGTM or Marketing PartnerMunicipal aggregation program administrator managing the North Andover Community Choice Power Supply Program. Colonial Power Group coordinates competitive electricity bidding, enrollment, and program communication for the town's alternative electricity supply initiative. The program enables residents and businesses to receive electricity supply through a collective bidding process rather than default utility rates.
• Direct EnergycoreGTM or Marketing PartnerSelected electricity supplier for the North Andover Community Choice Power Supply Program. Direct Energy provides competitive electricity supply rates to program participants, offering both standard and 100% renewable energy options. The program runs October 2025 through October 2028 at $0.13890/kWh (standard) or $0.13990/kWh (100% renewable).
• National GridcoreOthersElectricity delivery utility continuing to deliver power, read meters, respond to emergencies, and maintain distribution infrastructure for North Andover residents. National Grid handles billing and payment processing for both utility delivery and Community Choice program supply charges.
• CivicPluscoreTechnology or IntegrationWebsite platform provider powering northandoverma.gov with CivicEngage content management system. CivicPlus provides the website infrastructure, Notify Me alert system, online forms, and digital service delivery platform used by the Town for all resident-facing digital services.
• MEVA (formerly MVRTA)minorOthersRegional public transportation authority providing bus service information and connections for North Andover residents through the town's community and economic development department.
• Smart911/Rave Mobile SafetycoreTechnology or IntegrationEmergency notification platform provider enabling North Andover public safety departments to communicate critical alerts, preparedness information, and emergency instructions to residents who create safety profiles.

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Andover, MA: Adjacent town in Essex County with comparable population, similar affluent suburban profile, and the same municipal service mix (public safety, water/sewer, recreation, library). The closest structural and demographic comparable to North Andover.
• Town of Tewksbury, MA: Merrimack Valley town of similar population size with Select Board / Town Meeting governance and the same core municipal departments (public works, water, recreation, public safety). Operationally analogous in scope and structure.
• Town of Methuen, MA: Immediately adjacent municipality along the Merrimack River offering the same statutory municipal service stack, including its own water/sewer operations and CivicPlus-style digital services.
• Town of Billerica, MA: Middlesex County town of similar size with comparable municipal services including water/sewer utility operations, public works, and recreation programs. Same Select Board governance model.
• Town of Chelmsford, MA: Suburban Boston town of similar population scale operating the same statutory municipal service mix, including its own water/sewer treatment operations and recreation departments.
• Town of Dracut, MA: Merrimack Valley town adjacent to the same regional labor and infrastructure ecosystem, operating comparable municipal services including public safety, public works, and recreation programs.
• Town of Wilmington, MA: Suburban Boston town of similar demographic and population profile operating an analogous municipal service portfolio with its own water/sewer utility and recreation services.
• Town of North Reading, MA: Adjacent Essex County town with similar population scale, Select Board governance, and full municipal service mix including water, sewer, public safety, and recreation.
• Town of Reading, MA: Adjacent Middlesex County town with comparable population size, municipal service mix, and Select Board / Town Meeting governance structure. Operationally and demographically similar to North Andover.

Broad incumbents

• City of Lawrence, MA: Adjacent urban municipality in the same Merrimack Valley labor shed. Larger and more urban than North Andover, but delivers the same core municipal services to a comparable regional population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/north_andover
• Facebooknorthandoverma.gov/facebook
• YouTubenorthandoverma.gov/youtube
• Instagramnorthandoverma.gov/instagram
• LinkedInnorthandoverma.gov/linkedin

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of North Andover