Tech Insight Consulting

What Tech Insight Consulting does

Tech Insight Consulting SpA is a privately held Chilean technology and business consulting firm founded in 2012 and headquartered in La Florida, Santiago. The company delivers professional services across strategy and project management, system integration and automation, enterprise platform implementation, data and business intelligence, and AI-driven conversational solutions to mid-market and enterprise clients primarily in Latin America (Chile, Peru, Mexico, Colombia). Its named enterprise and mid-market clients span at least ten verticals including real estate valuation, hospitality, HR/staffing, utilities, retail, education, consulting, automotive parts, environmental management and paints/coatings, indicating a deliberate horizontal go-to-market.

The firm's technology stack combines proprietary products with tier-1 third-party platforms. Its proprietary offerings include TIC-CHAT (an AI chatbot for web and WhatsApp with knowledge base access, real-time KPI monitoring and CRM/support integration), TIC-VOICE (a voice-based conversational assistant with intelligent human handoff), and TIC BIP (a multi-company data centralization and business intelligence platform). These are layered over integration alliances with Microsoft (365, Power Platform, Azure), Google (Workspace, Cloud), Zoho, Bitrix24, Chatwoot, KingswaySoft (250+ connectors), GMDH Streamline and others. AI capabilities are application-layer - spanning text, voice, structured data and multimodal inputs with RAG-style knowledge retrieval and process automation - rather than based on in-house model development.

The business model blends three revenue streams: project-based professional services delivered via a four-stage agile methodology, ongoing managed services and SLA contracts covering monitoring, security and cloud cost optimization, and subscription-based AI services (TIC-CHAT, TIC-VOICE deployed 24/7 on client websites and WhatsApp). Pricing is quote-based and not publicly disclosed. Distribution is direct - via the company website, WhatsApp Business, email and a free 30-minute diagnostic consultation - with no third-party resellers. The firm reports 1-10 employees, has no disclosed external funding, no M&A activity, no parent company and no subsidiaries, and is led by a small team including David Lara Miranda in a content/directorial role. No revenue, ARR or headcount growth figures have been disclosed.

Name

Tech Insight Consulting

Legal name

Tech Insight Consulting SpA

Website

https://ticonsulting.cl

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Tech Insight Consulting is a privately held Chilean IT consulting firm offering AI chatbots, voice assistants, BI platforms, and enterprise integration services to mid-market and enterprise clients across Chile, Peru, Mexico, and Colombia.

Ownership category

akta.pro rank

Product category

IT Consulting Services

NAICS

Other Management Consulting Services (541618), Computer Systems Design and Related Services (54151), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

Data, Analytics & AI Consulting (BPAHAEAF)

akta.pro secondary industries

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI), Augmented Analytics & AI-Assisted BI (NLQ/NLG, Insights) (HDAEAMAD), Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL)

Keywords

• Technology consulting services
• AI chatbot platforms
• Business intelligence solutions
• System integration services
• Managed IT services

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services: Consulting engagements encompassing strategy and project management, system integration and automation, enterprise platform implementation, data & BI, and AI/conversational solutions. Delivered via an agile methodology with four stages: diagnosis, agile development, implementation and training, and ongoing follow-up.
2. Managed Services / SLA Contracts: Ongoing technology management contracts covering proactive monitoring and alerts, patch management, backups, basic security, incident response, and continuous performance and cloud cost optimization.
3. Subscription-based AI Services: AI-powered chatbots (TIC-CHAT, TIC-VOICE) offered as recurring subscription services integrated into client websites and WhatsApp, with 24/7 availability.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Tech Insight Consulting is a technology consulting firm that sells strategy and project management, integration and automation, platforms and application development, data and BI, AI and conversational, and operational continuity (managed services) to mid-market and enterprise clients in Chile, Peru, Mexico, and Colombia. The firm also sells three proprietary software products — TIC-CHAT (AI chatbot platform), TIC-VOICE (voice AI assistant), and TIC BIP (business intelligence platform) — that integrate with WhatsApp Business, Chatwoot, Power BI, and n8n.

Product overview

Tech Insight Consulting offers a portfolio of AI-powered products centered around their TIC-CHAT conversational platform and TIC BIP data platform. TIC-CHAT provides web and WhatsApp chatbots with voice capabilities (TIC-VOICE), knowledge base access, real-time KPI monitoring, and CRM integration. The TIC BIP platform complements this by centralizing multi-enterprise data for business intelligence. Beyond their proprietary products, the company provides technology consulting services in strategy & project management, systems integration & automation, enterprise platforms & app development, and operational continuity.

Differentiator

Problem solved

Functional benefit

Products and services

• TIC-CHAT

Quantifiable outcome

• Immediate response to 100% of customer queries via AI chatbot on WhatsApp and Instagram
• +1 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft is a key technology partner for Tech Insight Consulting. The company implements Microsoft 365, Power Platform, and Azure for enterprise clients to optimize processes, improve collaboration, and enable advanced analytics. Integration with other systems is provided to create efficient and scalable solutions.
• GooglecoreTechnology or IntegrationGoogle is a cloud and productivity partner. Tech Insight Consulting leverages Google Workspace and Google Cloud to improve collaboration and data management for clients requiring agile and secure infrastructure. Customized implementations integrate Google technologies with enterprise systems.
• GMDH StreamlinecoreTechnology or IntegrationGMDH Streamline is an AI-powered supply chain planning solution that enables demand planning, inventory management, procurement, material requirements, and supply chain optimization. The partnership claims to convert 1-2% of revenues into additional utilities.
• ZohocoreTechnology or IntegrationZoho serves over 75 million users globally and provides a comprehensive software suite and CRM platform for business management and remote collaborative work. Tech Insight Consulting implements Zoho solutions for clients.
• 4ID SciencecoreStrategic or Co-development Partner4ID Science is a Chilean technology company pioneering science and medicine management, handling agenda management, publication, webinars, digital media, and global dissemination. 4ID is a confirmed strategic technology partner co-developing solutions with Tech Insight Consulting since 2020, including joint development of platforms for Tinsa Chile (tinsa.cl, taxo.cl) across Chile, Peru, Mexico, and Colombia.
• ComercializateminorStrategic or Co-development PartnerComercializate drives business growth through strategy, clear processes, and data-driven decisions, helping to professionalize operations and scale securely.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Globant: Large LATAM-headquartered digital and technology consulting firm offering AI, BI and enterprise platform services across the region; competes for the same enterprise digital-transformation mandates that Tech Insight targets in Chile, Peru, Mexico and Colombia.
• Tata Consultancy Services: Global IT services and consulting giant offering system integration, BI and enterprise platform implementations; competes in the same LATAM enterprise system-integration and managed-services space.
• NTT Data: Global IT services provider with significant operations in Latin America offering consulting, system integration and managed services; competes for the same enterprise digital-transformation engagements in the region.
• Accenture: Global professional services firm with a large LATAM presence delivering strategy, technology, AI and consulting engagements; competes for the same enterprise digital-transformation and managed-services RFPs.
• Infosys: Global IT services and consulting firm providing enterprise application, AI/analytics and digital transformation services; comparable large-scale systems integration and consulting model to Tech Insight's professional services stream.
• Slalom: Technology and business consulting firm focused on strategy, AI, data/analytics and cloud delivery; comparable business model and consulting-led approach targeting mid-market and enterprise transformation projects.

Emerging players

• ManyChat: Leading conversational automation platform with strong WhatsApp and Instagram channel focus; overlaps with Tech Insight's TIC-CHAT offering, particularly for SMB and mid-market conversational commerce use cases.

Direct peers

• Botmaker: LATAM-focused conversational AI and WhatsApp Business platform provider with multi-country presence, directly competing with Tech Insight's TIC-CHAT and TIC-VOICE chatbot offerings for enterprise and mid-market customer service automation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ticonspa
• Facebookfacebook.com/61570230097304
• LinkedInlinkedin.com/company/ticspa
• Instagraminstagram.com/techinsightconsulting

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tech Insight Consulting