Carlington Community Health Centre

What Carlington Community Health Centre does

Carlington Community Health Centre (CCHC) is a non-profit charitable organization headquartered in Ottawa, Canada, founded in 1976 (incorporated 1985) and operating under Ontario's Local Health System Integration Act, 2006. It delivers an integrated portfolio of primary medical care, mental health and addiction services (including an Assertive Community Treatment Team), crisis and intake support, Violence Against Women counselling, harm reduction, family and childcare programs, youth services, and senior community programming. The organization operates as a designated Community Health Centre under a Multi-Sector Accountability Agreement with Ontario Health East, with service delivery through a main office at 900 Merivale Road, a second reception at 1290 Coldrey Avenue, and three outreach locations in Bellevue, Carleton Heights, and Scott Hill/Van Lang.

The Centre's service model is grounded in the Alliance for Healthier Communities' Model of Health and Wellbeing, addressing both clinical care and social determinants of health. Technology integrations are commodity SaaS: Ocean (CognisantMD) for online appointment booking, Zoom and private Facebook groups for virtual perinatal/parenting programming, CanadaHelps for donations, and an on-site OurHealthBox outdoor dispensing unit for harm reduction supplies. Continuous accreditation since 2002 and full French Language Services Designation since 2013 underpin regulatory positioning. Core funders are Ontario Health East, the City of Ottawa (notably for the Annavale Headstart Nursery School), and the Ontario Ministry of Children, Community and Social Services, supplemented by United Way, the Ottawa Community Foundation, TELUS, OSEG Foundation, and individual donations.

The revenue model is government-grant-driven and subscription-recurring (M-SAA and municipal/ministry allocations), with services offered free or on a subsidized basis to eligible clients; individual donations flow through CanadaHelps and remain local. The customer base is defined by Ottawa's Carlington catchment (Ottawa River to Baseline Road, Woodroffe to Island Park Drive/Fisher, plus adjacent areas to the Rideau River) with explicit priority on low-income individuals, Indigenous populations, immigrants and refugees, people with mental health or substance use issues, homeless/at-risk populations, youth aged 12–25, and children and families from prenatal to age 18. There are no public listings of funding rounds, acquisitions, or parent entities, and annual financial figures are not disclosed on the organization's public materials.

Name

Carlington Community Health Centre

Legal name

Carlington Community Health Centre

Website

https://carlingtonchc.com

Company type

Private

Founded year

1985

Operating status

Operating

Short description

Carlington Community Health Centre is a non-profit charitable organization in Ottawa, Canada, providing integrated primary health care, mental health, harm reduction, childcare, and community support to vulnerable populations across the Carlington catchment.

Ownership category

akta.pro rank

Product category

Community Health Centre Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Maternal, Child & Family Health Organizations (BPAGACAF), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Community health services
• Primary medical care
• Mental health counselling
• Harm reduction services
• Community child care

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding: Funded by Ontario Health, Ministry of Children, Community and Social Services, and City of Ottawa. Operates under Multi-Sector Accountability Agreement (M-SAA) with Ontario Health East. Funding supports core health services and community programs.
2. Donations: Accepts donations through CanadaHelps platform. Donations stay local and directly support vulnerable populations in the Carlington neighborhood.
3. City of Ottawa Funding: Receives funding from City of Ottawa for childcare programs including Annavale Headstart Nursery School.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Carlington Community Health Centre is a nonprofit Community Health Centre that delivers integrated primary medical care, mental health and addiction counselling, crisis intervention, harm reduction, perinatal and child/youth/senior community programs, and subsidized childcare to vulnerable and marginalized populations of the Carlington catchment area in Ottawa. Services are provided through a main clinic, three outreach locations, virtual platforms, and embedded community partnerships, largely at no cost or on a subsidized basis.

Product overview

Carlington Community Health Centre operates as a community health center providing an integrated suite of health and social services through four main pillars: Health Services, Families Programs, Community Programs, and Assertive Community Treatment. The organization offers primary health care, mental health and counselling, crisis intervention, family support programs including childcare and perinatal services, youth development, and senior services. Core programs include the Primary Health Care team providing medical services, the Perinatal Parent Support Program using virtual delivery, EarlyON Child and Family Centre, Annavale Headstart Nursery School, Youth Programs (SWAG, REDBLACKS Mentorship), Violence Against Women services, Crisis and Intake support, and Our HealthBox dispensing unit. Services are delivered through the main office at 900 Merivale Road and outreach locations in Bellevue, Carleton Heights, and Scott Hill/Van Lang.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Health Care Interdisciplinary primary health care team including physicians, nurse practitioners, nurses, dietitian, respiratory therapist, chiropodist, and foot care nurses providing comprehensive medical services to registered clients.
• Crisis and Intake Immediate assistance for vulnerable populations offering personal crisis support, food security assistance, referrals, and practical help including emergency food cupboard access.
• Counselling Services Mental health and counselling support for adults, couples, families, youth aged 12-25, and newcomers addressing relationships, trauma, abuse, addictions, anxiety, depression, grief, life transitions, and 2SLGBTQ issues.
• Violence Against Women Services Support services for women experiencing abuse including individual counselling, transitional support connecting women with housing and community services, and group therapy programs.
• Assertive Community Treatment Team Mental health and addictions support team providing community-based treatment services for individuals with serious mental illness.
• Annavale Headstart Nursery School Subsidized full-day toddler and preschool program for children aged 18 months until Junior Kindergarten eligibility, located at W.E. Gowling Public School. Provides healthy meals, free play, transportation, and speech and language assessment.
• EarlyON Child and Family Centre Free programs for parents/caregivers and children from birth to six years, including playgroups, outdoor activities, infant massage workshops, and parenting support groups.
• Perinatal Parent Support Program: Supported from the Start Free interactive perinatal education and support program using a five pillar approach: prenatal education, parent education, breastfeeding support, perinatal mental health education, and one-on-one support. Delivered via Facebook private groups and Zoom sessions.
• Students Will All Graduate (SWAG) Credit-based academic support program for at-risk youth in Shillington, Debra Dynes, Bellevue/Caldwell and Parkwood Hills. Provides mentoring, leadership programming, and advocacy to prevent high school dropout.
• REDBLACKS Youth-Athlete Mentorship Program Partnership with OSEG Foundation connecting youth aged 14-18 from identified communities with professional Ottawa Redblacks athletes for mentorship and inspiration.
• Our HealthBox Outdoor dispensing unit providing health and harm reduction supplies with real-time community needs insights, local service directory, and health education materials including naloxone training.
• Living Well With a Chronic Condition Six-week workshop series for Chronic Disease Self-Management and Chronic Pain Self-Management to help individuals manage chronic conditions and live healthy lives.
• Seniors Programs Community support services for seniors including chair exercises, social activities, brain bingo, sing along, and other wellness programs to maintain health and connection.
• Foot Care Services Foot care services provided by certified chiropodist and foot care nurse by appointment.
• Immunization Services Vaccinations available by appointment for registered clients per Ministry of Health and Ottawa Public Health guidelines, including seasonal flu shot clinics.
• Lung Health Care Referral program for clients with chronic lung disease such as asthma and COPD, assessed by registered respiratory therapist.
• Nutrition Counselling Individual nutrition counselling in the primary health care clinic, available by referral for medical clinic clients and catchment area residents based on availability.
• Birth Control Services Information and counselling on birth control options and oral contraception purchase programs for registered clients of the medical clinic.

Quantifiable outcome

• Community garden with 140 garden plots developed in 1997
• +1 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Ontario HealthcoreStrategic or Co-development PartnerPrimary funder through Multi-Sector Accountability Agreement (M-SAA). Enables province to provide funding for provision of health services. Supports collaborative relationship to improve health of Ontarians through better access to high quality health services.
• Ottawa Sports and Entertainment Group (OSEG) FoundationminorStrategic or Co-development PartnerPartnership to create REDBLACKS Youth-Athlete Mentorship Program. Program aims to empower youth from identified communities facing barriers by connecting them with professional athletes to inspire youth to reach their full potential.
• Ottawa Food BankcoreStrategic or Co-development PartnerProvides food security support through emergency food cupboard and food assistance programs.
• Alliance for Healthier CommunitiescoreStrategic or Co-development PartnerMember of Alliance which developed the Model of Health and Wellbeing framework. Adheres to Alliance's Health Equity Charter commitment to recognize and confront barriers to equitable health.
• Digital MomentsminorStrategic or Co-development PartnerPartner providing digital support services.
• Community Development FrameworkminorStrategic or Co-development PartnerCommunity development organization providing support.
• Breastfeeding Committee for CanadacoreStrategic or Co-development PartnerNational body responsible for designating hospitals and community health agencies for Baby Friendly Initiative. Supports breastfeeding protection, promotion and support.
• Ottawa Carleton Headstart Association of Preschools (OCHAP)minorStrategic or Co-development PartnerAssociation of preschools that Annavale Headstart Nursery School is part of. Licensed under Ministry of Education.
• Action HousingcoreStrategic or Co-development PartnerPartner providing bilingual services pertaining to housing loss and homelessness prevention in Ottawa, in partnership with Community Health and Resources Centres.

Scale indicators8 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Somerset West Community Health Centre: Adjacent Ottawa-area CHC providing primary care, mental health, addictions, and community programs. Operates the same Alliance for Healthier Communities model with overlapping catchment boundaries.
• South-East Ottawa Community Health Centre: Ottawa CHC delivering primary care, harm reduction, and community services, including the Oasis program for marginalized residents. Operates the same funding and accreditation regime.
• Wabano Centre for Aboriginal Health: Ottawa-based Indigenous health and community centre offering primary care, mental wellness, and cultural programs. Comparable community-based, equity-focused service model for vulnerable Ottawa populations.
• Centretown Community Health Centre: Ottawa CHC providing primary medical care, mental health, and community programs under the same Ontario Health funding framework and Alliance model.
• Pinecrest-Queensway Community Health Centre: Neighbouring Ottawa CHC offering primary care, counselling, perinatal, youth, and settlement services. Historically negotiated catchment boundaries with Carlington under the same Ontario CHC network.
• Sandy Hill Community Health Centre: Downtown Ottawa CHC with primary care, mental health, addiction, and newcomer services. Comparable client base (vulnerable populations) and integrated service model.
• Rideau-Rockcliffe Community Resource Centre: Ottawa community resource centre serving vulnerable populations. Carlington's current Executive Director previously led this organization, making it a closely matched direct peer in mission and catchment.

Broad incumbents

• Ottawa Public Health: Municipal public health authority providing immunization, harm reduction, perinatal, and health promotion services across Ottawa. Overlaps Carlington's service portfolio at a broader public-system scale.
• Bruyère Continuing Care: Ottawa-area health provider delivering primary care, complex care, and seniors programs across multiple sites. A larger, broader regional player with overlapping primary care and seniors services.

Others

• Alliance for Healthier Communities: Provincial association representing Ontario CHCs and sponsoring the Model of Health and Wellbeing framework that Carlington adheres to. Functions as an enabler, policy advocate, and network convenor rather than a service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carlington Community Health Centre