What Charters Property Management Ltd does

Charters Property Management Ltd is a privately-held UK residential block management company registered in England and Wales (company number 13284202) with its headquarters at New Boundary House, London Road, Sunningdale, Berkshire. The company delivers complete professional block management services to freeholders, property owners, and Right to Manage (RTM) companies managing residential apartment developments ranging from six to seventy-five units in the premium Berkshire, Hampshire, and Surrey geographies, including Ascot, Sunningdale, Virginia Water, and Chobham. Service scope covers maintenance of common parts, Section 20 consultation notices, service charge budgeting and collection, contractor supervision and payment, buildings insurance broking, lease covenant enforcement, AGM arrangement, company secretarial services, RTM formation advice, freehold acquisition negotiation, and out-of-hours emergency coordination.

The business was formed approximately three years ago through the amalgamation of two earlier commercial and residential property management organisations previously run by director Angie Tomkins, who brings over sixteen years of experience in block management. Underlying technology consists of the third-party MyBlockOnline block management platform, deployed as an online portal giving leaseholders individual logins to view accounts, see management notices, report incidents, and manage property-related functions. The platform is integrated rather than proprietary and functions as a service-delivery layer over the manual management workflow.

Revenue is generated through subscription-style recurring block management fees determined by apartment count and service scope, with monthly billing and quote-based pricing that is not publicly disclosed. Additional revenue derives from ancillary professional services including insurance broking, service charge administration, and legal enforcement work. The go-to-market model is direct sales-led, relying on professional referrals, IRPM and redress-scheme memberships for credibility, and inbound enquiries via the company website, with all services delivered through the Sunningdale office without reseller or third-party distribution channels.

Name

Charters Property Management Ltd

Legal name

Charters Property Management Ltd

Website

https://charterspm.co.uk

Company type

Private

Operating status

Operating

Short description

Charters Property Management Ltd delivers professional residential block management services for apartment blocks of six to seventy-five units across Berkshire, Hampshire, and Surrey, serving freeholders, property owners, and Right to Manage companies via subscription-based recurring fees.

Ownership category

akta.pro rank

Product category

Residential Property Management

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131)

SIC

Real Estate Agents & Managers (For Others) (6531), Operators Of Apartment Buildings (6513)

akta.pro primary industry

Multifamily Apartment Property Management (BPAJAFAA)

akta.pro secondary industry

Residential Lease Administration & Tenant Services (BPAJAFAL)

Keywords

• Residential block management
• Property management services
• Service charge administration
• Leasehold block management
• Freeholder management

Headquarters

HQ city

Sunningdale

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Block Management Services: Charters Property Management generates revenue through professional block management service fees charged to property owners, freeholders, and RTM companies. Services include maintenance coordination, service charge collection, financial management, insurance broking, and legal compliance services for residential apartment blocks.
2. Legal and Financial Services: Additional revenue streams include preparation of service charge budgets, collection of service charges, management of contractors and payments, brokering of buildings insurance, and legal enforcement services for lease covenant breaches.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Charters Property Management provides complete professional block management services for residential apartment blocks (typically 6 to 75 apartments) in the Berkshire, Hampshire, and Surrey areas. Services span maintenance coordination, contractor supervision, service charge budgeting and collection, Section 20 consultation, lease covenant enforcement, buildings insurance broking, AGM arrangement, RTM company secretarial support, and out-of-hours emergency response. Leaseholders access property information, accounts, and reporting through an online portal.

Product overview

Charters Property Management Ltd offers a unified block management service for residential property blocks, combining core property management services (maintenance, legal, financial, and administrative functions) with a proprietary online portal module. The online portal enables leaseholders to access account information, view notices, and report issues, creating a connected experience between property managers and residents.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Block Management Services Complete professional block management for residential apartment blocks of 6 to 75 apartments in Berkshire, Hampshire and Surrey. Covers maintenance of common parts, contractor supervision, service charge budgeting and collection, Section 20 consultation, lease covenant enforcement, buildings insurance broking, financial management of client bank accounts, AGM arrangement, RTM formation advice, freehold acquisition negotiation, and out-of-hours emergency service. Intended for property owners, freeholders, and Right to Manage (RTM) companies.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

One partnership is on record.

• MyBlockOnlinecoreTechnology or IntegrationCharters Property Management utilizes the MyBlockOnline platform to provide their leaseholders with online access to key property management information. The portal allows managing agents to give leaseholders individual logins to view accounts, see management notices, report problems and incidents, and access other property-related tools and information.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Others

• MyBlockOnline: MyBlockOnline is the block management software platform that Charters uses to deliver its online leaseholder portal. It is thematically related as the technology enabler for Charters' self-service offering and could be classed as an emerging player/technology vendor in the same UK block management ecosystem, with partial overlap where MyBlockOnline also serves other managing agents.

Broad incumbents

• Savills Residential Property Management: Savills provides residential property and block management services in the UK alongside its broader global real estate advisory business. It is a broad incumbent comparable to Charters at the premium end of the market, particularly in the same Berkshire/Surrey catchment, but operates as part of a much wider portfolio including sales, lettings, and commercial real estate.
• Countrywide Residential Management: Countrywide (now part of Connells Group) provides residential block and estate management services in the UK as part of a wider property services platform. It is a broad incumbent comparable to Charters in core block management service delivery, but bundled with sales, lettings, and mortgage services rather than operating as a specialist manager.
• FirstPort: FirstPort is the UK's largest residential property manager (formerly Peverel/Harvey & Hathaway), managing tens of thousands of developments nationwide. It is broadly comparable as a block management incumbent serving freeholders, RTM companies and leaseholders across the UK, though operating at vastly greater scale than Charters' regional micro-portfolio.
• Knight Frank UK Residential Management: Knight Frank provides residential block management and estate management across prime UK postcodes, including the same affluent Berkshire and Surrey geography Charters serves. It is a broad incumbent serving a similar premium-segment customer base, though within a much larger global real estate services franchise.

Direct peers

• HML Group: HML Group is a UK block and estate management firm offering service charge accounting, Section 20 administration, and on-site management for residential blocks. It is a direct peer in service mix and customer type (freeholders, RTM companies, RMCs), operating at a larger scale but with the same core proposition.
• Mainstay Group: Mainstay Group is a UK residential block and estate management provider serving RMCs, RTM companies and freeholders with service charge administration, maintenance coordination, and company secretarial services. Directly comparable in customer segments (RTM/RMC), service offerings, and recurring fee model, though operating with broader UK geographic coverage than Charters.
• Trinity Estates: Trinity Estates is a UK residential property management company specializing in block management for RTM companies, resident management companies and freeholders. It is directly comparable in target customers (RTM companies, RMCs), service mix (maintenance, service charges, insurance), and regulatory positioning (RICS/ARMA-affiliated), and operates on a similar recurring fee model.
• Rendall & Rittner: Rendall & Rittner is a UK-focused residential block management firm providing the same suite of services (service charges, Section 20 consultation, contractor supervision, RTM company support, company secretarial) to leaseholders and freeholders. It is a direct peer in core service model and customer segments, although concentrated in London and larger developments rather than premium Southeast counties.
• Shield Management Services: Shield Management is a mid-sized UK block management firm providing residential management to freeholders, RMCs and RTM companies across the South East and beyond. It is a direct peer in customer profile, service offering, and use of accredited compliance memberships (ARMA, RICS), competing for similar block sizes to Charters' 6-75 apartment range.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charters Property Management Ltd