DestiLabs

What DestiLabs does

DestiLabs is a European AI solutions studio that designs, prototypes, and builds custom AI systems for mid-market and enterprise clients, with co-founders Mike Kushnir (CTO) and Iryna Yurchenko (CEO) leading engagements. Founded in 2014 and operating from Tallinn, Kyiv, and Lisbon with 1–10 employees, the firm positions itself as a co-founder-led, PoC-first consultancy rather than a template-driven vendor, claiming 50+ shipped AI projects and $20M+ in client revenue generated or costs saved across fintech, retail, and healthcare. Core deliverables span six service lines: AI Audit (independent accuracy and cost review, $3k–$5k), Proof of Concept ($8k–$35k), AI Agent Development, AI Chatbot/Voicebot Development, Machine Learning Development, and Custom AI Software Development (6–12 month enterprise builds at $80k–$500k+). The technology stack centers on agentic AI using LLM orchestration over GPT-4o, Claude, and Gemini, with RAG pipelines, multi-agent frameworks (LangGraph, CrewAI), computer vision, predictive ML (XGBoost, LightGBM, LSTMs), and the Model Context Protocol (MCP) for cross-tool orchestration; integrations include Salesforce, HubSpot, Zendesk, Intercom, WhatsApp, Shopify, and Stripe. The go-to-market combines founder-led discovery calls, fixed-scope PoCs, and enterprise custom builds across four primary verticals (Healthcare, Fintech, Ecommerce, Real Estate) and three secondary verticals (Retail, Legal, Manufacturing), with content marketing, conference speaking, and Clutch listings driving inbound. Revenue mechanics are primarily professional-services project fees supplemented by usage-based pricing on Voca, an internally built universal voice-bot product for SMBs ($0.12–$0.15/min, sub-1.2s latency) launched in 2025 that represents the company's first productized, self-serve offering. The company is privately held with no disclosed institutional funding.

Name

DestiLabs

Legal name

DestiLabs

Website

https://destilabs.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

DestiLabs is a European AI solutions studio that designs and builds custom agentic AI systems, voicebots, chatbots, and predictive ML solutions for mid-market and enterprise clients in healthcare, fintech, ecommerce, and real estate.

Ownership category

akta.pro rank

Headquarters

HQ city

Tallinn

HQ country

Estonia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. AI Audit Services: Fixed-scope audit engagement reviewing code, data, infrastructure with written report and task list with estimates. Discovery call is free; full audit package runs $3k-$5k for 1-2 weeks.
2. Proof of Concept Development: Fixed-scope PoC engagement delivering working prototype trained on customer data, validated against real workflow. Ranges $15k-$35k over 4-8 weeks. Includes accuracy numbers, architecture diagram, MVP scope and budget.
3. Agentic System PoC: Working agentic system on customer data with live demo within 5 days. From $8k for 4-8 weeks. Includes accuracy and autonomy benchmarks, integration and architecture plan.
4. Custom Build Engagement: Full production system built via two-week sprints with working demo at end of every sprint. Custom pricing for 6-12 month engagements. Includes full IP transfer, monitoring, documentation, and handover or ongoing support.
5. Voca Voice AI Platform (SMB Product): Universal voice-bot platform with self-serve onboarding for SMBs. Cost under $0.15/min. Self-serve setup experience with unified tracking across all deployed bots.
6. AI Voice Agent Runtime: Usage-based pricing for AI voice agent deployments. $0.12-$0.15 per connected minute. Managed AI plans run $300-$1,500/month for deeper integrations.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

DestiLabs is an AI solutions studio that delivers custom AI agents, voicebots, chatbots, computer vision systems, and predictive ML solutions for businesses. The company sells six core service lines (AI Audit, Proof of Concept, AI Agent Development, AI Chatbot Development, Machine Learning Development, and Custom AI Software Development) alongside a self-serve SMB voice-bot product called Voca.

Product overview

DestiLabs is an AI solutions agency offering a portfolio of services centered on custom AI agent development, chatbot/voicebot development, and machine learning development. The core offering comprises six service lines: AI Audit (independent accuracy and cost review), Proof of Concept (4-8 week validated prototype), AI Agent Development (autonomous multi-step action agents), AI Chatbot Development (conversational AI for support/voice/WhatsApp), Machine Learning Development (forecasting, recommendation, anomaly detection, computer vision), and Custom Software Development (full production builds). DestiLabs serves Healthcare, Fintech, Ecommerce, and Real Estate verticals with industry-specific solutions. Notable products include Voca (universal SMB voice-bot platform with <1.2s latency), the Future Mortgage automated background check pipeline (80% automation, minutes vs 48 hours), Odycy patient booking AI (67% inquiry reduction), and the SaaS Copilot agent (MCP-based, 91% precision). Pricing follows tiered frameworks: AI agents $8k-$500k+ depending on autonomy level; ecommerce agents $5k-$200k+; PoC engagements $8k-$35k.

Differentiator

Problem solved

Functional benefit

Brands

• Voca: Universal voice-bot product for SMBs with self-serve setup, unified tracking, 0.99-1.2s latency, and under $0.15/min cost. Built as DestiLabs internal product for multiple SMB clients needing voice bots for booking and information calls.

Products and services

• AI Audit Independent audit engagement for businesses with existing AI systems or AI plans, reviewing code, data, infrastructure, and cost. Delivers reproducible accuracy numbers, scaling recommendations, and a fix plan with timelines. Priced $3k-$5k for 1-2 weeks.
• Proof of Concept (PoC) Fixed-scope proof-of-concept engagement delivering a working prototype trained on client data and validated against a real workflow, with accuracy numbers, an architecture diagram, and an MVP scope and budget. Priced $15k-$35k over 4-8 weeks.
• AI Agent Development Custom AI agents that take real action across tools such as refunding, booking, updating records, and escalating. Includes customer-facing action agents, back-office operations agents, document processing agents, lead/sales agents, internal copilots, and multi-step workflow orchestration. Agentic System PoC from $8k over 4-8 weeks.
• AI Chatbot Development Custom chatbots and voicebots for customer support, voice/IVR, WhatsApp automation, RAG copilots, lead qualification, and custom AI agents designed to resolve 60-80% of repetitive tickets without human intervention. Chatbot PoC from $15k-$35k over 4-8 weeks.
• Machine Learning Development Custom ML systems including recommendation engines, demand and revenue forecasting, anomaly and fraud detection, churn and propensity modeling, predictive analytics and scoring, plus computer vision and document intelligence for invoice, ID, and document processing. Production ML pipelines with monitoring and retraining. PoC from $15k-$35k over 4-8 weeks.
• Custom AI Software Development Full production AI system builds spanning autonomous agents, conversational AI, computer vision, generative AI workflows, ML, and legacy modernization. Delivered via two-week sprints with a working demo at the end of every sprint, continuous deployment, full source and model IP transfer, monitoring, alerts, /status page, documentation, and handover or ongoing support. Custom build engagements run 6-12 months.
• Voca Universal voice-bot product for small businesses needing voice AI for booking and information calls, with self-serve onboarding, unified tracking across all deployed bots, and a shared engine that compounds learnings across clients. Latency 0.99-1.2 seconds and cost under $0.15 per minute. Internal DestiLabs product.

Quantifiable outcome

• 67% reduction in repetitive support inquiries (Odycy healthcare platform)
• +7 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability17 records

Feature6 records

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SoftServe: Large IT services company headquartered in Ukraine with extensive AI/ML capabilities, digital transformation, and enterprise consulting. Comparable in capabilities but operates at materially larger scale with broader portfolio.
• Quantiphi: Larger AI/ML and data engineering services firm with deep vertical solutions across healthcare, fintech, and retail. Comparable in capability set (custom AI, ML, computer vision) but with significantly more scale and brand recognition.

Direct peers

• ITRex Group: AI/ML consulting and custom software development firm offering AI agent development, chatbots, computer vision, and predictive analytics. Comparable as a full-service AI solutions studio with similar vertical breadth.
• LeewayHertz: AI consulting and development agency that builds custom AI agents, chatbots, and ML systems for enterprise clients across multiple verticals. Highly comparable as a services-led AI shop with similar PoC-to-build engagement models.
• Bland AI: AI voice agent platform for enterprise phone automation including booking, lead qualification, and customer support. Comparable as a productized voice AI offering that targets the same SMB/enterprise use cases as Voca.
• Vapi: Voice AI platform enabling developers to build, test, and deploy voice agents. Directly comparable as a voicebot infrastructure provider that DestiLabs' Voca product competes against or builds upon.
• Markovate: AI development agency specializing in custom AI agents, generative AI solutions, and PoC-to-production engagements. Closely matches DestiLabs' tiered engagement structure and agent development focus.
• MobiDev: Custom AI/ML and software development agency with strong presence in Ukraine/Eastern Europe serving US and EU clients. Comparable in delivery model (custom builds, AI/ML focus) and geographic cost structure.

Regional players

• ELEKS: Ukrainian-headquartered software development and AI consulting firm with offices across Eastern Europe. Comparable in geographic origin, service offerings (custom software + AI), and enterprise target customer base.

Emerging players

• Lindy AI: AI agent platform enabling custom automation workflows for SMBs and individuals. Comparable as a productized AI agent offering, though positioned more toward end users than the enterprise custom-build model DestiLabs runs.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=ThFO8GvgHhM
• LinkedInlinkedin.com/company/destilabs

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DestiLabs