ATLANTIC CUSTOMER SOLUTIONS LIMITED

What ATLANTIC CUSTOMER SOLUTIONS LIMITED does

Atlantic Customer Solutions Limited is an independent UK management consultancy founded in 2005 by Doug Sheperdigian and David Bell, headquartered in Weybridge, Surrey. The firm operates with a 1-10 person team of senior consultants (drawn from Ernst & Young, AT&T, United Airlines, Booz Allen, COLT, BT, Royal Mail and Shell) and an extended network of Subject Matter Specialists, delivering operational improvement, commercial negotiations, innovation, programme management, and design of interactive workshops for the Health and Care sector and UK Local Government.

Its core offerings include Outcome Based Commissioning (a special interest group of 20+ local authorities and CCGs), Zero Based Budgeting and efficiency reviews (e.g., Croydon £20m+ savings, London Borough of Merton £12m), adult social care transformation (Royal Borough of Windsor and Maidenhead), leadership development and workshop delivery (over 100 events for Shell), and the Personal Data & Trust Network workstream for the Digital Catapult. The firm also runs a generative AI advisory service through its partnership with Educated Change.

Revenue is generated through professional services engagements with public sector and large enterprise clients, sold via direct relationship-based engagement with commissioners, operations leads, Health providers, CCGs, and Local Authorities. Pricing is not publicly disclosed and is negotiated per engagement. The firm is privately held with no external institutional investors, supported by partnerships with ADL Smartcare, the Møller Centre (Cambridge), Newton Europe, the Local Government Association, and ADASS.

Name

ATLANTIC CUSTOMER SOLUTIONS LIMITED

Legal name

Atlantic Customer Solutions

Website

https://atl-cs.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Atlantic Customer Solutions is an independent UK management consultancy advising Health and Care sector and Local Government clients on Outcome Based Commissioning, efficiency reviews, and adult social care transformation, delivered by a small senior team from offices in Weybridge, Surrey.

Ownership category

akta.pro rank

Headquarters

HQ city

Weybridge

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Management Consultancy Services: Atlantic provides management consulting services including operational improvement, commercial negotiations, innovation, programme management, and design of interactive workshops for the Health and Care sector. Revenue is generated through professional services engagements with public sector clients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Atlantic Customer Solutions Limited is an independent management consultancy delivering operational improvement, commercial negotiations, innovation support, programme management, and interactive workshops to clients in the UK Health and Care sector and Local Government. Its named specialisms include Outcome Based Commissioning, Efficiency Reviews/Zero Based Budgeting, Adult Social Care Efficiency, and Leadership Development, sold as discrete consulting engagements rather than packaged products.

Product overview

Atlantic Customer Solutions is an independent, international management consultancy offering a unified portfolio of services focused on the Health and Care sector. The core offering comprises Outcome Based Commissioning (transforming care from time-and-task to dependency-disrupting models), Efficiency Reviews including Zero Based Budgeting, Adult Social Care Efficiency programmes, and Leadership Development workshops. The company also leads the Personal Data & Trust initiative for Health and Social Care in partnership with the Digital Catapult. An Outcome Based Commissioning Workshop Series serves as a key delivery mechanism for national dialogue and transformational change. Services are delivered by senior experienced consultants with a network of Subject Matter Specialists.

Differentiator

Problem solved

Functional benefit

Products and services

• Operational Improvement Consulting Consulting engagement service that helps Health and Care sector and Local Government clients improve operational performance, processes, and service delivery.
• Commercial Negotiations Support Advisory service supporting clients through complex commercial negotiations with suppliers, partners, and counterparties in Health and Care and Local Government contexts.
• Programme Management Programme management service providing planning, governance, and delivery oversight for transformation and improvement initiatives in client organisations.
• Innovation Consulting Advisory service that helps clients identify, develop, and adopt innovative approaches, often leveraging the firm's partnership network (e.g. Digital Catapult).
• Interactive Workshops Facilitated workshop service delivered to client teams to drive engagement, problem solving, and capability building on defined topics.
• Outcome Based Commissioning Specialist commissioning service helping public sector clients design and implement outcome-based commissioning models for health and care services.
• Efficiency Reviews / Zero Based Budgeting Specialist service delivering efficiency reviews and zero based budgeting exercises that build budgets from a zero baseline to identify and realise savings.
• Adult Social Care Efficiency Specialist service focused on improving efficiency and outcomes within adult social care, primarily for UK local authorities.
• Leadership Development Service that builds leadership capability within client organisations through development programmes, workshops, and practitioner-led support.

Quantifiable outcome

• Cashable savings of over £20m per year achieved for Croydon Council through Zero Based Budgeting exercises
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• The Digital CatapultcoreStrategic or Co-development Partner · 1 June 2013Atlantic serves as sector leads in Health and Social care for the Digital Catapult, convening a multi-disciplinary group to identify and address challenges. Atlantic acts as lead and curator for the Health and Social Care sub-group of the Personal Data and Trust Network (PDTN). They collaborate on propagating the use of technology and data sharing to overcome organisational boundaries in British Health and Social Care.
• ADL SmartcarecoreStrategic or Co-development PartnerAtlantic has worked with ADL Smartcare on defining solutions to the burgeoning cost of Long-Term care for the elderly. The combination of their research and experience with Atlantic's analytical and operational skills has yielded robust, innovative approaches. ADL Smartcare draws on more than 5000 years of combined professional experience to develop systems that understand potential solutions and risks in context of individual characteristics.
• The Møller Centre for Continuing Education, Churchill College, CambridgecoreStrategic or Co-development PartnerAtlantic has worked with the Moller Centre for over ten years in various capacities. They regard the Møller Centre as a world-class conference centre and hold many events there. The centre has partnered with Atlantic on workshop series to improve health and social care in the UK. The centre's focus on continuous improvement ensures excellent outcomes in addressing challenging issues.
• Educated ChangeminorStrategic or Co-development PartnerAtlantic works with Educated Change to bring clients into the emerging world of AI, covering how large language models and related technology can change the game in every sector.
• Newton EuropecoreStrategic or Co-development PartnerAtlantic is working in partnership with Newton Europe to develop awareness of the need for Prevention as a crucial way to improve wellbeing of people and reduce demand in adult social care. This one-year initiative by the Local Government Association, supported by ADASS, involves working with Local Authorities and UK Health and Care stakeholders.
• Local Government AssociationcoreStrategic or Co-development PartnerAtlantic partnered with the Local Government Association on the 'Proactive Prevention' initiative to work through the business case, delivery model and funding for prevention programmes that can be delivered at scale across the UK.
• ADASScoreStrategic or Co-development PartnerADASS (Association of Directors of Adult Social Services) supports the 'Proactive Prevention' initiative as a key stakeholder working with Atlantic and the Local Government Association.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Baringa Partners: Independent UK-headquartered consultancy with energy, public sector and financial services practices. Comparable to Atlantic on consulting-style engagement model and Shell/energy sector credentials, but operating at significantly larger scale.
• Deloitte UK: Big Four firm operating a major UK public sector practice across health, local government and central government. Comparable to Atlantic on transformation and programme management but with vastly greater delivery capacity.
• Ernst & Young (EY): Big Four consultancy with deep UK public sector practice and a heritage employer of Atlantic's founder. Overlaps with Atlantic on transformation, commissioning and efficiency mandates across health and local government.
• McKinsey & Company: Global management consultancy with a major public sector and healthcare practice. Competes with Atlantic on transformation mandates for government and health clients at a much larger scale and brand recognition.
• PA Consulting: Global consulting firm with a strong public sector and health practice. Overlaps with Atlantic on transformation, operational improvement and innovation mandates but operates at far larger scale and breadth.
• KPMG UK: Big Four firm with large UK public sector practice serving local government, NHS and central government. Comparable to Atlantic on operational improvement and efficiency review offerings, but as part of a much broader portfolio.

Direct peers

• Cordis Bright: UK consultancy delivering research, evaluation and transformation advice across health, social care and local government. Closely comparable on sector focus, client base and advisory service model.
• iMPOWER: Boutique UK consultancy specialising in local government and adult social care transformation. Direct comparable on client segment, geography and the 'outcome-based' transformation narrative.
• Newton Europe: UK-based operational improvement consultancy focused on public sector transformation. Directly comparable to Atlantic as a similar-sized boutique working with local authorities and the NHS on efficiency, prevention and demand-management outcomes.
• Mutual Ventures: UK consultancy supporting public sector organisations on transformation, efficiency and commissioning. Comparable to Atlantic on local authority client base, scale and transformation-led service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/AtlanticCS
• LinkedInlinkedin.com/company/atlantic-customer-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ATLANTIC CUSTOMER SOLUTIONS LIMITED