DigiGo

What DigiGo does

DigiGo, operated by Cluster Labs Pvt Ltd, is an India-based face-based identity and access platform that replaces manual ID verification at physical touchpoints with sub-second biometric check-in. Its core products are Face Check-in, Digital KYC Wallet, Visitor Management, Smart Room Access, an In-Stay suite (F&B, Wi-Fi/Intercom, Wellness, Smart Room Remote), and an HRMS Add-on; everything is accessible from a single face login via iOS, Android, web and desktop apps. The platform serves hotels and resorts, service apartments, corporate offices, hospitals and government institutions, with 150+ hotels, 40+ Grade-A office campuses and multi-specialty hospital networks live as of April 2026 across India, Singapore and the UAE.

The technology stack is edge-first: face matching runs on lobby devices using Apple Secure Enclave and Android StrongBox/Titan M secure enclaves, with templates stored as encrypted, irreversible mathematical embeddings. DigiGo claims 0.6s average check-in, 99.4% match accuracy (FAR ≤ 0.0001%), 99.97% trailing-12-month uptime, and a multi-region active-active deployment across Mumbai (ap-south-1) and Hyderabad (ap-south-2). Active and passive liveness detection is paired with quarterly-retrained anti-spoofing models on a corpus of 11M+ lifetime face check-ins. The platform integrates with PMS, HRMS, EMR, smart-lock, payment gateway, SSO/SCIM and SIEM systems via REST and GraphQL APIs plus SDKs in JavaScript, TypeScript, Python, Java/Kotlin, Go, Swift and .NET, and is DPDP Act 2023-aligned with ISO 27001 and SOC 2 Type II in progress.

DigiGo monetises through SaaS subscriptions (Cloud, Business Console, HRMS, API tiers on monthly, annual and multi-year terms), direct and reseller hardware sales (kiosks, terminals, tablets, badge printers), in-stay transaction commissions (F&B, restaurant, spa, wellness charged to room folio), and professional services (onboarding, training, dedicated TAM hours). The go-to-market combines enterprise field sales (Mumbai for West India, Delhi NCR for North India, plus Singapore and UAE coverage), a Channel Partner Programme spanning India, SAARC, Middle East and South-East Asia, and a self-serve product-led growth motion with a free trial. With ~60 employees and ESOPs offered to all full-time staff, DigiGo is venture-backed but no funding rounds are publicly disclosed.

Name

DigiGo

Legal name

Cluster Labs Pvt Ltd

Website

https://digigo.io

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

DigiGo, operated by Cluster Labs Pvt Ltd, provides face-based digital check-in and identity verification for hotels, corporate offices, hospitals, and government sites using edge-first on-device biometric matching. It serves 150+ hotels and 40+ enterprise campuses across India, Singapore, and the UAE.

Ownership category

akta.pro rank

Product category

Biometric Identity Verification Software

NAICS

Security Systems Services (except Locksmiths) (561621)

akta.pro primary industry

Authentication (MFA/Passwordless/Biometrics) Platforms (BPAMAEAE)

akta.pro secondary industries

Identity Verification & Digital ID (IDV, eIDAS, biometrics) (FSAGAFAA), Identity Verification (ID, SSN Trace, KYC-lite) (BPACALAD), Digital Account Opening & Onboarding (eKYC, eSignature, Origination) (FSAGAAAB)

Keywords

• Face-based check-in
• Biometric identity verification
• Digital KYC onboarding
• Visitor management system
• Smart room access

Headquarters

HQ city

Hyderabad

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Software Subscriptions: Cloud, Business Console, HRMS Add-on, API tiers. Monthly and annual plans available. Annual plans eligible for prorated refund within 30 days of activation.
2. Hardware Sales: Kiosks, face check-in terminals, biometric tablets, badge printers and accessories sold directly or through authorised resellers and distributors.
3. In-stay Services Commission: F&B ordering, restaurant bookings, spa bookings, wellness services facilitated through the platform and charged to room folio.
4. Professional Services: Onboarding, training, installation, and dedicated TAM hours available as separate services.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

DigiGo is a face-based identity and access platform that replaces manual front-desk ID verification at hotels, offices, hospitals and government sites with sub-second biometric face check-in. Customers enrol once with a government ID (Aadhaar, passport, driving licence) into a Digital KYC Wallet and reuse that verified identity across DigiGo-enabled properties to unlock doors, visitor management, in-stay services (F&B, wellness, room controls) and an HRMS Add-on for attendance and payroll.

Product overview

DigiGo is a face-based identity and access platform built by Cluster Labs Pvt Ltd, offering a unified product portfolio that replaces manual ID verification with secure, on-device face check-in. The core platform comprises Face Check-in, Digital KYC Wallet, Visitor Management, and Smart Room Access, which are available standalone or combined. The platform extends into an In-stay Suite covering Food & Restaurant ordering, Wi-Fi & Intercom, Wellness & Amenities booking, and Smart Room Remote controls — all accessible after a single face login. For workplaces, the HRMS Add-on converts face check-in into attendance, leave management, and payroll workflows. The platform is managed via the DigiGo Business Console (web) and Desktop App (Windows/macOS/Linux), with REST/GraphQL APIs and language SDKs for PMS, HRMS, EMR, smart-lock, payment gateway, and BI integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• Face Check-in Sub-second biometric face verification that replaces front-desk ID checks at hotels, offices, hospitals, and government sites. Users look at a DigiGo terminal or mobile camera for verification in under 1 second.
• Digital KYC Wallet One-time identity onboarding with government ID verification (Aadhaar, passport, PAN, driving licence, voter ID). Verified, encrypted credentials are reusable across all DigiGo-enabled properties.
• Visitor Management Pre-invite visitors via email, capture at gate with face verification, send host notifications, and log exit. For offices, hospitals, and government buildings with face-bound, time-bound and ward-restricted passes.
• Smart Room Access Open guest doors with a face scan, paired with smart-lock partners. Eliminates keys and key cards; auto-pairs after check-in with automatic door unlock via BLE.
• In-stay Hospitality Suite In-stay suite covering F&B ordering, restaurant booking, Wi-Fi auto-join, in-app VoIP intercom, wellness and amenities booking, and smart-room remote controls (AC, lights, TV), all accessible after a single face login; orders charged to room folio or saved payment instrument.
• HRMS Add-on Workforce management module connecting face check-in to attendance tracking, leave requests, shift management, salary slips, Form 16, reimbursements, and manager approvals.
• DigiGo Business Console Web-based administrative console for hotels, workplaces, hospitals, and institutions to manage properties, configure tenant settings, view audit logs, and administer operator access.
• DigiGo Desktop App Desktop application for Windows, macOS, and Linux used by front-desk, security, HR, and operations teams. Integrates with hardware peripherals including ID scanners, badge printers, and smart-lock bridges.
• DigiGo Developer Platform (APIs and SDKs) Public developer platform offering REST and GraphQL APIs, webhooks and SDKs in JavaScript, TypeScript, Python, Java/Kotlin, Go, Swift and .NET for integrating face check-in, KYC, visitor management, attendance and in-stay services into third-party PMS, HRMS, EMR, smart-lock, payment, and BI/SIEM systems; supports SCIM 2.0 and SAML 2.0/OIDC SSO.
• Hardware Devices (Kiosks, Terminals, Tablets, Badge Printers) Kiosks, face check-in terminals, biometric tablets, badge printers and accessories sold directly from DigiGo or through authorised resellers and distributors for use at property entrances and front desks.
• Professional Services Onboarding, training, installation, and dedicated TAM hours available as separate professional services for enterprise and hotel customers.

Quantifiable outcome

• Average check-in dropped from 7 minutes to under 1 minute at Aurora Hotels
• +7 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature8 records

Partnerships

One partnership is on record.

• Three Leading Hospital NetworkscoreStrategic or Co-development Partner · 8 March 2026Strategic deployments at three multi-specialty hospital networks, replacing manual paper visitor registers with face-bound, ward-restricted visitor pass system.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Mantra Softech: India-based biometric device and identity solutions vendor with strong presence in Aadhaar authentication, attendance and government identity programs. Comparable on India biometric infrastructure footprint and government ID integration, though more hardware-centric than DigiGo.

Broad incumbents

• IDEMIA: Global leader in identity and biometric solutions serving governments, financial institutions and enterprises. Overlaps with DigiGo in face-based verification, eKYC and secure credentialing, but as part of a much larger identity portfolio including passports and SIM cards.
• Jumio: Global identity verification and eKYC platform with biometric and document verification for financial services, travel and digital onboarding. Comparable KYC/digital ID capability but oriented to remote digital onboarding rather than physical-property check-in.
• HID Global: Established access-control and identity solutions vendor with biometric and card readers deployed across enterprises, hotels and government buildings. Comparable in physical-access face verification, but broader portfolio including RFID, mobile credentials and identity management.
• NEC (NeoFace): Global biometrics incumbent with NeoFace face recognition platform deployed across airports, hospitality, government and law enforcement. Comparable use cases in face-based identity for hotels and public venues, but at much larger scale and broader portfolio.

Direct peers

• Oloid: US-based face authentication platform for physical access, time tracking and visitor management in workplaces and industrial facilities. Closely comparable product, target customer (enterprise offices) and integration-heavy GTM.
• Cognitec Systems: Germany-based face recognition technology vendor serving border control, law enforcement and commercial access use cases. Comparable on the face-matching engine layer but typically embedded into partner systems rather than sold as a vertical SaaS.
• Alcatraz AI: US-based provider of face-based access control for enterprises and buildings. Closest direct competitor in physical-access face verification with privacy-by-design positioning, serving corporate offices and high-security facilities.

Emerging players

• Verkada: Cloud-managed physical security platform combining video, access control and visitor management. Adjacent in workplace access and visitor workflows, with overlap in enterprise office campuses that DigiGo targets.
• Onfido (Entrust): Digital identity verification provider focused on document and biometric verification for remote KYC and onboarding. Partial overlap with DigiGo's Digital KYC Wallet but operates in online/digital onboarding rather than physical check-in.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/digig0

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DigiGo