Town of Hampden

What Town of Hampden does

The Town of Hampden is a municipal government entity incorporated under Maine state law, operating from a single headquarters at 106 Western Ave, Hampden, ME 04444, and serving residents, local businesses, property developers, and visitors within Penobscot County, Maine. Established in 1794 and governed under a council-manager structure with an elected seven-member Town Council and an appointed Town Manager (Paula Scott), the town delivers a full stack of municipal services: public safety (police, fire, EMS), public works (roads, sewer enterprise fund, stormwater, transfer station, watershed management), property tax assessment and collection, code enforcement, planning and zoning, vital records and elections administration, recreation programs, the Lura Hoit Memorial Pool, and the Edythe Dyer Community Library.

Service delivery is built on a third-party SaaS technology stack rather than proprietary platforms. Core operational systems include Cloudpermit for online building permits and code complaints, AxisGIS for interactive parcel and infrastructure mapping, TRIO for property assessment and sales studies, MyRec for pool and recreation registration, Town Hall Streams for live and archived meeting broadcasts, and Microsoft-based office productivity tools. The 2024 Comprehensive Plan ('Hampden Forward') and the Town Charter adopted June 13, 2023 provide the governance and planning framework.

Revenue is generated through a hybrid municipal model rather than commercial pricing. The primary funding source is the property tax, levied at a mil rate of 17.65 per thousand of assessed value (with assessments certified at 100% of market value, commitment dated August 19 and due October 1 and April 1). Supplemental revenue streams include vehicle excise taxes, sewer enterprise fund user charges, and transaction-based fees for dog licensing (annual, ranging from $6 for spayed/neutered to $100 for dangerous dogs), marriage licenses ($40), vital records ($15 first copy, $6 each additional), building permits, code enforcement, and recreational facility admission ($6 resident/$7 non-resident daily pool admission). FY27 appropriations include $10,150,625 to RSU #22 and $1,885,170 to Penobscot County. Channels are direct, both physical (in-person at the Town Office, Mon–Thu 7:30am–6:00pm) and digital self-service (online portals for permits, property lookup, recreation registration, tax calculation, and meeting streaming).

Name

Town of Hampden

Legal name

Town of Hampden, Maine

Website

https://hampdenmaine.gov

Company type

Private

Founded year

1794

Operating status

Operating

Short description

The Town of Hampden is a Maine municipal government serving Penobscot County residents and businesses with public safety, public works, recreation, library, tax collection, code enforcement, planning, and vital records services, funded primarily by property taxes and municipal fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Public Finance Activities (92113), Water, Sewage and Other Systems (2213), Police Protection (922120)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Finance, Treasury, Budget & Procurement (BPAIACAC), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Municipal government services
• Property tax assessment
• Building permit services
• Public safety services
• Vital records administration

Headquarters

HQ city

Hampden

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Primary revenue source from mil rate of $17.65 per thousand applied to assessed property values. Assessment ratio certified at 100%. Taxes committed August 19 with due dates October 1 and April 1.
2. Municipal Services and Fees: Fees for various municipal services including dog licenses, marriage licenses, vital records, building permits, code enforcement, and recreational facilities. Fee schedule updated November 5, 2025.
3. Sewer Enterprise Fund: Sewer Division operates as separate enterprise budget within overall municipal budget with dedicated revenue and expenditures for wastewater management services.
4. Excise Taxes: Vehicle excise taxes collected in addition to property taxes for municipal revenue.

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

The Town of Hampden delivers core municipal government services to its residents, businesses, and visitors including property tax assessment and collection at a $17.65 mil rate, building permit issuance and code enforcement through the Cloudpermit platform, public safety (police, fire, emergency), vital records and election administration, GIS-based property mapping via AxisGIS, public works (sewer, stormwater, roads, transfer station), recreation programs and the Lura Hoit Memorial Pool, and library services at the Edythe Dyer Community Library.

Product overview

The Town of Hampden operates a comprehensive municipal services platform consisting of its official website as the primary digital gateway to all town services. Core offerings include code enforcement and building permits (via CloudPermit), property assessing and GIS mapping (via AxisGIS), municipal pool facilities (Lura Hoit Memorial Pool), public library services (Edythe Dyer Community Library), recreation programs, public safety, vital records, and election administration. The town also provides live meeting streaming through Town Hall Streams and online recreation registration via MyRec. This is a service-oriented municipal government, not a technology product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Building Permits and Code Enforcement Permit application processing, building inspections, code compliance oversight, floodplain management, and shoreland zoning enforcement for residential and commercial properties in Hampden, delivered through the Cloudpermit online portal. Includes Building Official, Local Plumbing Inspector, and Deputy Fire Inspector functions.
• Property Tax Assessment and Collection Property valuation, tax assessment, revaluation projects, exemption processing (Homestead $25,000, Veteran $6,000, farmland), tax bill calculation, and tax commitment management using the TRIO assessment system at a $17.65 mil rate with 100% assessment ratio certification.
• Public Safety Services Police, fire, and emergency services including animal control, concealed carry permits, burn permits, fingerprinting, criminal records checks, motor vehicle crash reports, the School Resource Officer, Good Neighbor Program, and Apartment Building Basic Fire and Life Safety Inspections.
• Vital Records and Election Administration Birth, death, and marriage records dating to 1794; voter registration; election administration; absentee voting; dog licensing; hunting and fishing licenses; marriage licenses; and motor vehicle and recreational vehicle registrations processed in coordination with the Maine BMV.
• GIS Mapping and Property Data Interactive AxisGIS portal providing parcel data, property cards, zoning maps, shoreland zoning, sewer and stormwater infrastructure mapping, wetlands, land cover, streams, lakes, ponds, and FEMA flood zone layers for public access at fees from $1 to $5 per paper map.
• Lura Hoit Memorial Pool Municipal aquatic facility offering swim lessons, open swims, fitness classes, pool rentals, and lifeguard training. Accommodates over 3,000 patrons monthly with resident and non-resident daily fees of $6 and $7 respectively, plus 12-swim punch cards at $48 residents and $60 non-residents.
• Edythe Dyer Community Library Public library at 269 Main Road North providing reading, learning resources, community gathering space, and both physical and digital collections on the Penobscot riverbank.
• Recreation Programs Community recreation activities, children's programs including Hampden Children's Day, sports facilities, and special events organized by the Recreation Department, with online registration via the MyRec platform at hampdenme.myrec.com.
• Public Works and Sewer Services Roads maintenance, sewer enterprise services, stormwater management, transfer station operations, harbor master services, and Sucker Brook Watershed management for the Town of Hampden.
• Live Meeting Streaming Live and archived streaming of Town Council and board meetings via the Town Hall Streams platform at townhallstreams.com/towns/hampdenme, providing public access to local government proceedings with meetings starting at 6:00 PM EST.
• Dog Licensing Services Dog license registration and renewal administered via the Maine Department of Agriculture, Conservation and Forestry portal at maine.gov, with Hampden-specific fees of $6 for spayed/neutered dogs, $11 for unaltered dogs, $30 for nuisance dogs, and $100 for dangerous dogs, with a $25 late fee after January 31.
• Marriage License and Vital Records Services Marriage license issuance at $40 per license, certified vital record copies at $15 for the first copy and $6 for each additional copy, and genealogy research at $5 per hour for records over 100 years old.

Quantifiable outcome

• Over 3,000 pool patrons monthly with fees generating nearly 50% of pool operating costs
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• National Flood Insurance Program (NFIP)coreStrategic or Co-development PartnerTown of Hampden participates in the National Flood Insurance Program administered by FEMA. This partnership enables residents to purchase flood insurance and requires the town to comply with FEMA floodplain management requirements. The town adopted FEMA Flood Insurance Rate Maps dated July 19, 2023 covering Zones A and AE.
• Wadman CPAs, Inc.minorImplementation/ SI/ Consulting PartnerIndependent audit firm conducting annual financial audits of town operations. Maine-licensed CPA firm based in Ellsworth provides FY25, FY24, FY23, FY22, FY21, FY20, FY19, FY18, FY17, and FY16 audit services.
• Penobscot County Registry of DeedsminorOthersCounty office where tax liens are filed when payments are 8-12 months past due. Town uses this registry for property deed recording and tax enforcement purposes.
• Maine Revenue ServicesminorOthersState agency providing farmland valuation suggestions, Tree Growth values updated annually by county, and property tax fairness credit program administration.
• Drumlin Environmental, LLCminorImplementation/ SI/ Consulting PartnerEnvironmental consulting firm providing post-closure monitoring services for Pine Tree Landfill including annual reports on groundwater and environmental conditions.
• AxisGIScoreTechnology or IntegrationThird-party GIS mapping platform provider hosting the town's interactive property and parcel mapping portal at axisgis.com/hampdenme for public access to property data, maps, and zoning information.
• Town Hall StreamscoreTechnology or IntegrationLive meeting streaming service used to broadcast Town Council and board meetings online. Provides both live viewing and archive of past meetings.
• CloudpermitcoreTechnology or IntegrationOnline permitting platform used by Code Enforcement for building permit applications, code complaint submissions, and public records search functionality.
• Maine Bureau of Motor VehiclesminorOthersState agency through which Town Clerk processes motor vehicle registrations and recreational vehicle registrations for residents.
• Maine Department of Agriculture, Conservation and ForestryminorOthersState agency administering the online dog licensing system at maine.gov. Town residents use state portal for dog license renewals and purchases.
• MyReccoreTechnology or IntegrationRecreation management software platform for pool and recreation program registration, facility rentals, and membership management accessible at hampdenme.myrec.com.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• CentralSquare Technologies: Public-sector software vendor offering public safety, ERP, and citizen services platforms used by municipalities of Hampden's size and profile, competing in adjacent categories such as permitting and records management.
• Tyler Technologies: Major GovTech vendor providing assessment, permitting, and financial software to thousands of municipalities including many in Maine. Hampden uses comparable category software (TRIO for assessment) and represents the target customer profile for Tyler's offerings.
• Granicus: Leading provider of government-meeting streaming, civic engagement, and digital communications platforms serving municipal clients similar to Hampden's use of Town Hall Streams for live public meeting broadcasts.
• CivicPlus: Provider of municipal government websites, online service portals, and civic engagement software that competes in the same category as the platform infrastructure underlying hampdenmaine.gov and its online services.

Direct peers

• Town of Brunswick, Maine: Maine municipality with similar population scale, comparable mix of property-tax-funded services, comprehensive planning, and active GIS-based public information infrastructure analogous to Hampden's AxisGIS deployment.
• Town of Scarborough, Maine: One of Maine's larger towns by population with similar council-manager governance, strong commercial tax base, comparable recreation and public works operations, and active land-use planning along a waterway.
• City of Brewer, Maine: Direct neighboring municipality across the Penobscot River from Hampden. Operates similar municipal services, sits within RSU #22 alongside Hampden, and competes for the same residential and commercial tax base in the Bangor metropolitan area.
• Town of Orono, Maine: Comparable small-town municipality near Bangor with similar population scale, University of Maine adjacency driving planning complexity, and an analogous mix of residential tax base, public safety, and recreation services.
• City of Ellsworth, Maine: Mid-sized Maine municipality of comparable scale that relies on property tax revenue, operates its own public works and recreation facilities, and contracts with Wadman CPAs — the same audit firm serving Hampden.
• City of Bangor, Maine: The largest municipality adjacent to Hampden in Penobscot County. Both operate council-manager governance with comparable service portfolios (public safety, public works, assessing, recreation) in the same labor market and regulatory environment under Maine state law.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/townofhampden
• LinkedInlinkedin.com/company/town-of-hampden

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Hampden