What MOMENTUM HEALTH EXPERIENCE LIMITED does

Momentum Health Experience Limited (trading as Momentum EXD) is a UK-based boutique consultancy incorporated in England and Wales (Company No. 17038109) and headquartered at Crown Walk, 1 Jewry Street, Winchester. Founded in 2024 by Helen Balcombe — who has worked in healthcare since 2007 — the firm delivers health experience design services to pharmaceutical companies and healthcare providers/systems. Its core offering combines behavioural science, human insight, service design, brand strategy, creativity, and technology integration to design end-to-end health experiences intended to improve adoption of medicines, products, services, and behaviour-change interventions in real-world contexts.

The firm sells professional services rather than a software product. Its portfolio comprises nine integrated service strands: People & Communities, Product & Brand, Service & System, Behaviour Change, Omnichannel Strategy, Brand & Communications, Product & Technology, and Measurable Impact, delivered as bespoke consulting engagements or retainer arrangements. Engagement is sales-led, sourced through direct outreach, an inbound website contact form, and thought-leadership content published via the Momentum Journal and a LinkedIn company page. There is no proprietary platform, no app, no API, and no disclosed AI, data, or technology product offering; the value proposition rests on assembling dedicated multidisciplinary teams around each client challenge.

Momentum is founder-owned and operates with no disclosed external investment, parent company, subsidiaries, acquisitions, or partnerships. No customer logos, headcount figures, revenue figures, or pricing details are publicly available. Operating geography is concentrated in the United Kingdom, with no disclosed international footprint.

Name

MOMENTUM HEALTH EXPERIENCE LIMITED

Legal name

Momentum Health Experience Limited

Website

https://momentumhealthexperience.co.uk

Company type

Private

Founded year

2024

Operating status

Operating

Short description

Momentum Health Experience Limited is a UK boutique consultancy that designs end-to-end health experiences for pharmaceutical companies and healthcare providers by combining behavioural science, service design, brand, and technology expertise.

Ownership category

akta.pro rank

Product category

Healthcare Experience Design Consultancy

NAICS

Marketing Consulting Services (541613)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Healthcare/Pharma Creative Agencies (MPAAAAAJ)

Keywords

• Health experience design
• Healthcare communications consultancy
• Behaviour change design
• Patient experience consulting
• Pharmaceutical experience strategy

Headquarters

HQ city

Winchester

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Consulting and Design Services: Momentum generates revenue through bespoke consulting engagements focused on health experience design. As a specialist agency, it likely structures engagements as project-based professional services or retainer arrangements, where dedicated specialist teams are assembled around specific client challenges.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Momentum Health Experience Limited is a healthcare experience design and communications consultancy that designs end-to-end health experiences for pharmaceutical and healthcare organizations. It combines behavioural science, human insight, service design, brand, creativity and technology to ensure medicines, products, services and systems succeed in real-world adoption. Engagements are delivered as bespoke consulting projects, assembling dedicated multi-disciplinary teams around specific client challenges.

Product overview

MOMENTUM HEALTH EXPERIENCE LIMITED operates as a health experience design consultancy (trading as Momentum EXD) offering an integrated portfolio of service offerings rather than a software product. The core offering is Health Experience Design Services, which combines behavioural science, human insight, service design, technology, communication and creativity. This is delivered through complementary service strands including People & Communities, Product & Brand, Service & System, Behaviour Change, Omnichannel Strategy, Brand & Communications, Product & Technology, and Measurable Impact. The company also publishes The Journal, a content platform sharing thinking on health and experience topics.

Differentiator

Problem solved

Functional benefit

Products and services

• Health Experience Design Services A bespoke consultancy service that combines behavioural science, human insight, service design, technology, communication and creativity to design health experiences around real lives, ensuring healthcare solutions succeed in the real world. It is targeted at pharmaceutical companies and healthcare providers seeking to improve patient engagement, adoption and outcomes.
• People & Communities Consulting service focused on understanding and designing for people and communities within health experiences, ensuring healthcare solutions are grounded in real-world context and human insight. It is for pharmaceutical and healthcare organizations seeking patient-centred design.
• Product & Brand Consulting service shaping how products, devices and brands show up in people's lives with clarity, meaning and emotional connection. It is targeted at pharmaceutical companies and healthcare providers bringing products or brands to market.
• Service & System Consulting service working at the system level to redesign pathways, processes and services so that experience building blocks are frictionless, efficient and effective. It is for healthcare providers and pharmaceutical organizations seeking to redesign care pathways and service delivery.
• Behaviour Change Consulting service designing experiences that support long-term behaviour change, moving people emotionally and practically towards better health. It is for pharmaceutical companies and healthcare providers seeking to drive sustained patient behaviour change.
• Omnichannel Strategy Consulting service designing connected experiences across multiple channels for consistent health engagement. It is for pharmaceutical companies and healthcare organizations seeking integrated, cross-channel patient engagement strategies.
• Brand & Communications Consulting service creating brand and communication experiences that build trust and shape belief in health contexts. It is targeted at pharmaceutical companies and healthcare organizations seeking to build trust and credibility with patients and stakeholders.
• Product & Technology Consulting service integrating technology into health experiences to enhance adoption and effectiveness. It is for pharmaceutical companies and healthcare providers seeking to integrate technology into health solutions and patient experiences.
• Measurable Impact Consulting service focused on measuring impact and outcomes from health experience interventions. It is for pharmaceutical companies and healthcare organizations seeking to quantify the outcomes of health experience design work.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves4 records

Expansion highlights2 records

Direct peers

• Saatchi & Saatchi Wellness: Pharma and wellness creative agency within Publicis, specialising in health behaviour change and brand experience — closely aligned with Momentum's behaviour change and patient experience focus.
• Fishawack Health: Specialist healthcare communications and consulting group delivering creative, medical, and experience work for pharma — a comparable specialist peer operating in the integrated health experience space.
• Real Chemistry: Independent health creative, communications, and data science firm combining brand, experience, and analytics — a directly comparable boutique-scale player in pharma and healthcare experience design.
• GCI Health: Specialist healthcare communications and creative agency focused on patient engagement, brand, and behaviour change — a comparable boutique-to-mid-sized player in health experience design.
• Evoke: Independent health communications and creative agency offering brand, experience, and behaviour change services to pharma — a like-sized specialist peer to Momentum.
• VMLY&R Health: Global health-focused creative agency within VML, offering integrated brand, experience design, and behavioural science work for pharma and healthcare clients — directly comparable to Momentum's holistic health experience design model.

Broad incumbents

• Havas Health & You: Havas's global health creative and communications network, integrating behavioural science, brand, and experience work — a broader-network counterpart to Momentum's interdisciplinary health experience practice.
• Ogilvy Health: WPP's health-focused creative and communications network, covering brand, experience, and behaviour change for pharma — a global incumbent peer that competes for the same enterprise health experience briefs.
• Publicis Health: Publicis Groupe's health-focused creative and communications network, spanning brand, experience, and data — competes for the same enterprise pharma experience design budgets as Momentum.
• McCann Health: Global health communications network within IPG/McCann, providing creative, medical, and patient experience services across pharma and wellness — a scaled analogue of Momentum's integrated health experience offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/momentum-health-experience

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MOMENTUM HEALTH EXPERIENCE LIMITED